In this presentation we are showing TPT Reduction in Gynaecologist OPD. For more information visit: www.in.kaizen.com

1. Results
Medical
Record room
Disorganized Die storage
Healthcare Process Govt SectorNew Civil Hospital SURAT
Condition during CQI Training Stage – 3rd Week Mar’13
• High waiting time of the JSSK pregnant patients due to
non availability of money change at the case registration
window.
• High waiting for time for JSSK Patients due to NO
separate case registration window.
• Long Queue due to No normative line for the Consulting
Room.
• Shortage of drug dispensing window at the Pharmacy.
• Long Queue due to Laboratory Technician don’t have
assistant.
• Too much walking for pregnant females for Consulting.
• Low Value Adding Ratio & High Muda in Gynaec OPD
Process.
Before Photos
Vaccine storage +
FHW room Scrap room
After Photos
Vaccine storage +
FHW roomNew Token System
New
Registration
Window
TPT Reduction in Gynecologist OPD
New Drug
Dispensing
Window
High Waiting
Time
No Assistant to
Lab Technician
Before
Spaghetti
After
Spaghetti
Current State
Map
Future
State Map
Assistant given
to Lab
Technician
Shortage of
Drug
Dispensing
Window

2. 2
KAIZEN and GEMBAKAIZEN
are the trademarks of KAIZEN Institute
TPT Reduction in Gynecologist OPD
Before KAIZEN After KAIZEN
Current State Map Future State Map

3. 3
KAIZEN and GEMBAKAIZEN
are the trademarks of KAIZEN Institute
Before KAIZEN After KAIZEN
TPT Reduction in Gynecologist OPD
Before Spaghetti Chart After Spaghetti Chart

4. 4
KAIZEN and GEMBAKAIZEN
are the trademarks of KAIZEN Institute
Before KAIZEN After KAIZEN
TPT Reduction in Gynecologist OPD
Before Spaghetti Chart After Spaghetti Chart

5. 5
KAIZEN and GEMBAKAIZEN
are the trademarks of KAIZEN Institute
Before KAIZEN After KAIZEN
TPT Reduction in Gynecologist OPD
No Janani Shishu Suraksha Karyakram (JSSK)
Registration Window for Pregnant Women
Patients.
New Janani Shishu Suraksha Karyakram (JSSK)
Registration Window Opened for Pregnant Women
Patients.

6. 6
KAIZEN and GEMBAKAIZEN
are the trademarks of KAIZEN Institute
Before KAIZEN After KAIZEN
TPT Reduction in Gynecologist OPD
Long Waiting Queue for Janani Shishu Suraksha
Karyakram (JSSK) Pregnant Women Patients due
to No Normative Line for the Consulting Room
Implemented Token System for Janani Shishu
Suraksha Karyakram (JSSK) Pregnant Women
Patients at the Consulting Room.

7. 7
KAIZEN and GEMBAKAIZEN
are the trademarks of KAIZEN Institute
Before KAIZEN After KAIZEN
TPT Reduction in Gynecologist OPD
Long Waiting Queue at Pharmacy Counters due
to 5 Drug Dispensing Windows.
Opened 1 more Drug Dispensing Window at the
Pharmacy Counter to reduce the waiting time to
get the drugs.
1
1
5
4
3
2
2 3 4 5 6

8. 8
KAIZEN and GEMBAKAIZEN
are the trademarks of KAIZEN Institute
Before KAIZEN After KAIZEN
TPT Reduction in Gynecologist OPD
Long Waiting Queue at Laboratory due to over
burden & slow work of Lab Technician.
Provided assistant to the Lab Technician for the
fast & smooth flow of patients at the Laboratory.

9. 9
KAIZEN and GEMBAKAIZEN
are the trademarks of KAIZEN Institute
Before KAIZEN After KAIZEN
TPT Reduction in Gynecologist OPD

10. 10
KAIZEN and GEMBAKAIZEN
are the trademarks of KAIZEN Institute
RESULTS
TPT Reduction in Gynecologist OPD