1. 78%
...organizational
commitment, said
of victims
5
HOW TOXIC EMPLOYEES
HARM THE TEAM
Toxic employees REDUCE others’... Victims lost time...
38%
...work quality by
of victims
68%
...performance, said
80% OF DOCTORS
have been reported as
being disrespectful to staff
Toxics can be anyone —
Patient recommendations of
hospitals drop 2% for every
10% of unsatisfied nurses13
42% SAY
‘personal experiences’ with staff affect patient loyalty16
25% OF WORKERS
in the healthcare industry
believe disruptive behavior is
directly tied to patient mortality14
49% OF VICTIMS
say intimidation by toxics resulted in
wrongly administering medication15
43% OF NURSES
would prefer their organization
have proper staffing levels
than have more salary17
ONLY 36%
of hospitals have a formal
retention strategy19
80%
of healthcare facilities have
already made this a habit18
TOXIC EMPLOYEES:
• CREATE AN UNSTABLE WORKING ENVIRONMENT
• HINDER THE PERFORMANCE OF TEAMS
• HAVE A DIRECT NEGATIVE INFLUENCE ON PATIENT CARE
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Toxic Employees in the Workplace
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Why Staff Leave Your Hospital
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An Engaging Employee Experience
Learn more about how to create a positive healthcare
environment and build an engaged, productive staff!
LEARN MORE
GOSSIP & WHINING &
DRAMA & YELLING &
SABOTAGE & ... 2
NO GROWTH and
BEING OVERWORKED3
33% SAY
disruptive physician
behaviors occur weekly1
A toxic’s favorite behaviors are...
The two biggest
creators of toxics are...
WHO ARE THE ‘TOXICS,’ AND
WHERE DO THEY COME FROM?
12% OF VICTIMS QUIT
11
Replacing them can cost
over $57,000 per role12
...at work (47% less on-site time)9
...by worrying about
‘toxic incidents’ (80% admitted)10
...by avoiding toxic staff (said 63%)8
HOW TOXIC EMPLOYEES
BLOCK YOU FROM PROVIDING
TOP QUALITY CARE
STRATEGIES FOR AVOIDING
TOXIC EMPLOYEES
Showcase your culture in recruiting —
Keep employees engaged —Avoid employee burnout —
All of these can have consequential impacts on your
organization. Read on to find out who they are, how they stifle
your team’s ability to provide care, and some best practices
for identifying and protecting your staff from them.
Toxic employees negatively impact:
Patient Satisfaction,
Quality of Care,
& Overall Team Morale.
So take measures to avoid them. Highlight your brand to
attract like-minded staff. Implement thorough onboarding
procedures so new hires start on the right foot. Letting an
employee go is sometimes best, but long vacancies lead to
staff burnouts and more vacancies, so prioritize replacement.
The Sting Of
TOXIC
EMPLOYEES
WHO THEY ARE, WHY THEY’RE BAD FOR PATIENTS &
HOW YOU CAN PROTECT YOUR HOSPITAL FROM THEM!
4
6
48%
...work effort by
7
View