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Toronto Sales Conference TransPort Presentation
- 1. Joe Campbell
- 2. Joe Campbell
- 13. With the broad migration of software to the cloud (public/hybrid) as a main backup storage platform, the life sciences sector has been exposed to new security challenges from distributed denial of service (DDoS) and related types of cyberattacks... Business losses from DDoS and other threats can range from $10,000 to $100,000 per hour, and such security breaches may lie undetected for several hours or even days, driving damages and costs into the millions of dollars. Third-party access: Global ecosystems with vast numbers of third parties drive life sciences R&D, manufacturing, marketing, and operations. Relying on third-party data can improve formulary management and help drive the effectiveness of treatment protocols across patient populations; however, third-party involvement also greatly increases the risks of data breaches and IP leakage. Secure protocols for third-party data access are imperative.
- 14. Third-party risk moves to the top of the list: • Companies are already aware of the potential cyber risks associated with partners, vendors and other third parties and are feeling more pressure from regulators to better manage this risk. • As illustrated by numerous breaches this year, the security posture of critical third parties can have a profound impact on the companies themselves.
- 16. Have you experienced any kind of breach in the last 12 months that could be directly/indirectly attributed to third party vendor access to your system?
- 23. There’s a reason why… • 3 of the top 4 US banks • 6 of the top 10 pharma companies • 6 of the top 10 CROs …us
- 24. OUR GROWTH 2014: $350,000 2015: $1,617,000 +462% 2016: $21,700,000 +1,341% 2017 $40,000,000 vs OUR GOAL
- 25. 1. The scary world 2. Questions 3. Client pitch 4. TransPort goals a) Unlocking GlobalLink b) Making things easier
- 26. LIGHTNING ROUND
- 27. What is the I TRANSPORT VALUE PROP? What is the I GLOBALLINK VALUE PROP?
- 29. • Financial client • Provide their boss with a multivendor report • TM savings • Spend • User access • Have Salesforce and TeamSite • Lots of IT questions, compliance • Encryption at rest • Ethical hacking / pen tests • SSO integration • Bilingual US marketing team
- 30. Well…what’s the right solution?
- 32. Transport advantage One Log In Unlocks the power of
- 33. Translation memory - TM
- 34. Translation memory - TM One Translation Memory
- 35. Iso linguist vendor grading and scoring
- 36. Iso linguist vendor grading and scoring One quality score
- 37. Translation memory - TM ONE Glossary
- 40. THE INDUSTRY’S MOST SECURE WORKFLOW
- 41. THE INDUSTRY’S MOST SECURE WORKFLOW One secure workflow
- 44. Tlc program
- 47. Tlc program 24/7 support Over 35 integrations
- 48. And it should probably be easy to use too? And have 24/7 support…
- 49. ONE answer…
- 50. Why ?
- 51. Why ?
- 52. Why ?
- 53. DON’T WORRY. BE EVERYWHERE. Stop worrying about security, reporting, or regulatory compliance by using the easiest way to professionally translate your files.
- 55. 1. The scary world 2. Questions 3. Client pitch 4. TransPort goals a) Unlocking GlobalLink b) Making things easier
- 57. UX = The Hard Work of Making Things Easy
- 59. Easy = Your Client Saves Time & Money
- 60. The proof is in the numbers… Trainings Setups New users15,000+ 452 ~70
- 62. World-class support… tickets closed within SLA to onboard and setup a client Average response time4:52 2 days 94% Global support team24/7
- 63. Victoria Feng Team Lead, TransPort Consulting Victoria Feng Team Lead, TransPort Consulting Rockstar
- 73. • IP filtering / restrictions • Encryption at rest and in transit • Anti-virus scanning • File restrictions • Automated data retention rules • OWASP • 21 CFR Part 11 • Custom password policies • SSO integration • User access audits • Single concurrent session restriction • Vulnerability / white hat hacking testing • EU Data Protection Directive Compliance Key Words
- 74. Solve Your Translation Problems. So secure and compliant, it's backed by the world’s best translations company. So friendly, that no training is required. Never worry about translating documents again with TransPort.
- 75. “I actually liked the system, and I do not say that lightly…Good job on that portal. ” – Sandra, PAREXEL “The TransPort support team gets back to me almost instantly. They are always friendly and ready to help, and can fix technical issues in minutes. A huge thank you to everyone on TransPort support- if only Comcast Customer Service was this helpful…” - Elizabeth Higgins The clients were “positively gushing about the user experience.” – Maria Liberopoulos after a lunch with Willis Towers Watson “The 24/7 Support is actually there and it’s done with quality! ” - Thais, Hilton “This month, as we were demoing a new client, we both came across a solution that would be applicable for a current client on TransPort. She had their portal updated within 20 minutes and the client has already thanked me for making their submission process easier.” – Elizabeth
- 76. Every time the client uses your tools a sell is being made for you whether you’re there or not
- 81. The 2.0 versions
- 82. The 2.0 versions
Editor's Notes
- TransPort clients
- Launched in beta Graph of revenue facilitated 2016 Blockbuster year Over one thousand Strong foundation Our goal Double Talk about challenges / resilience?
- That’s UX. Making sure that things just work. Speaking of taking something that would be a complicated situation, and making it simpler…I’d like to show you a short video
- That’s UX. Making sure that things just work. Speaking of taking something that would be a complicated situation, and making it simpler…I’d like to show you a short video
- This is why we invest so much in UX! It has played a key role in making our onboarding process more intuitive and efficient Last year alone, we onboarded over 10,000 new users for over 252 new setups And don’t look at the paper in front of you! - how many client trainings would you think it took? That’s right (if someone in the audience says close to 50 ) – we only needed about 50 client trainings!
- We care about ever way a client interacts with our product – our focus is not just on the tech itself, but also on great customer support Our consulting team tries to be in the room along with you during the initial client conversations about tech; Which allows us to have a 2 business day TAT to onboard clients (after the sale ticket has been approved) Plus, work with Nick and Nat on the expected workflow which ensures a smooth transition from sale to production Not just that, we have a dedicated 24 x 7 support team that has a response time of no less than 5 minutes to respond to a ticket. I bet some of you have already interacted with the support team
- Victoria Consultants with 3 different areas of expertise If you’re in sales or production, we’re the people you’re talking to on a day to day basis Talk about the onboarding process, what clients are a good fit and how to set up a successful client Cristian cameo during RFP We have set up several distro lists as resources for you guys- Pre-Sales TransPort Prod – have seen it all – advice on best practices across Client/Sales/CS/Prod TransPort Audit – RFPs, involve us from the start so we manage expectations accordingly and are aware of diff client reqs Post-Sales TransPort Consulting – ensure smooth onboarding and day-to-day handling TransPort Support – 24/7 technical help
- Lisa Kay Make us look better as a company Turk
- Well…here’s the thing… *slide* Because every time the client uses your tools, a sell is being made for you whether you’re there or not Let me repeat that: every time someone uses your tools, a sell is being made for you whether you’re there or not. And this affects everyone.