DOCSMART through its technology has succeeded in making the entire healthcare sphere digitized. This has helped clients connect digitally and with ease. Telemedicine is the future of Indian health care in India, connecting each and every vertical of health, and DOCSMART is a key role player in this initiative. “When we talk of the Healthcare ecosystem, we mean an integration of all verticals of health be it; Patients, doctors, pharmacy, diagnostics, blood banks, hospitals, vendors, and more. By integration we mean an interaction among all the verticals in real time”, highlights Dr. Deepak Baid. With an attempt to make DOCSMART a safe space for patients and healthcare professionals to interact, the platform comes with the concept of Red Flags and Black Flags. Throwing more light on this, Dr. Deepak says, “Healthcare today is faced with many challenges. Patients and relatives often tend to get abusive and violent. At DOCSMART, we allow the doctors and service providers to Red Flag such a person which is seen across the system by other service providers (after approval from the DOCSMART Admin). This shall act as a deterrent for patients from being abusive. Often patients do not pay the legitimate charges of the doctors and service providers, for this Black flagging is a mechanism where the balance payable of the patient is seen as a percentage ( if above 20 percent) to all the service providers.” DOCSMART integrates all verticals of health on its platform and even helps insurance customers to avail service providers across the country. The customers can know in which hospital they can avail cashless facility for their admission. DOCSMART created the first cashless insurance system for OPD (Outpatient Department) where a customer can avail cashless facility with all verticals of health such as Doctors, Pharmacies, Diagnostic tests, Ambulances, and more. https://www.docsmart.in/

1. SILICONINDIA.COM
TELEMEDICINE STARTUPS
siliconindia
`150
MARCH, 2023
Taking a Tech-Driven Approach
to Make All Healthcare Verticals
Accessible on One Platform
Dr. Deepak Baid
Founder & Director

2. India is the second most populous country in the world with a population of over 120 crores.
The number of doctors to cater to this continuously rising population is not equally sufficient.
Owing to this fact, adequate and equitable distribution of healthcare services has always
been a challenge in our country. Adding to this mismatch is the recent trend of concentration
of healthcare facilities in the cities and towns which includes 75 percent of the population of
doctors, which is away from rural India, where 68.84 percent of the national population lives.
To add to the above challenges, in 2020, the Covid-19 pandemic has also contributed its bit to
the unprecedented burden on an already burdened healthcare system in a country like ours. At
a time like this, Telemedicine empowers doctors, nurses, and other healthcare professionals to
reach patients who might otherwise not receive the specialized care they need, and its use has
exploded significantly in the past few years.
Especially in India, the telemedicine concept has come a long way from ISRO’s Telemedicine
Pilot Project in 2001, and this has increased significantly in the current pandemic era. With the
steps taken by ISRO, the Department of Information Technology (DIT), the Ministry of External
Affairs, the Ministry of Health and Family Welfare, and the state governments, this is bound
to grow exponentially in the years to come. The fast exchange of patient information, timely
advice, and last-mile connectivity with patients are some of the reasons for e-Health solutions'
growing demand among users as well. The Indian market is expected to reach $5.4 billion by
2025 with a Compound Annual Growth Rate (CAGR) of 31 percent. This omnipresent demand
for better healthcare services and infrastructure requires an efficient healthcare management
system to bring affordable healthcare to rural and urban areas and break the physical barriers,
and this is where DOCSMART plays a key role.
TELEMEDICINE
STARTUPS - 2023
10 BEST
COVER
STORY
DOCSMART
has been
created with
the intention
of organizing
the health care
system in not
just India but
also beyond
Taking a Tech-Driven Approach
to Make All Healthcare Verticals
Accessible on One Platform
Dr. Deepak Baid
Founder & Director

3. A One Stop Healthcare Platform
An initiative by Relife Medicare Services, DOCSMART
is a tech-driven platform that aims at redefining the
healthcare system by increasing overall convenience,
be it for patients, doctors, blood banks, pharmacies,
diagnostic centers, ambulances, or other service
providers. Speaking about the inception story, Dr.
Deepak Baid, Founder, DOCSMART shares, “Being a
Doctor, I noticed that most healthcare apps cover only
one vertical of health and are mostly incomplete. A
doctor’s app did not interact with the patient’s app in
real-time. There existed Apps for Doctors, Discounted
Medicines, Tests, Ambulances, Blood, and more, and
customers had to download multiple apps and still were
at a loss as to which to use when the need arises. This is
what led us to come up with the concept of DOCSMART,
a super health app that has all verticals of health on one
single platform. Now, patients don’t need to shuffle
through many apps for their routine or emergency
needs. While accomplishing this was challenging since
it meant integrating the entire health care of India on
one platform, however, the concept was accepted by
the service providers and today, DOCSMART is the best
health care platform around.”
DOCSMART has been created with the intention of
organizing the health care system in not just India but
also beyond. This is the only platform in the country
that organizes all the gamuts of health care in one app
allowing the customer as well as the various health
care service providers to interact digitally in real-time.
DOCSMART enables patients to book appointments,
order medicines, pre-book diagnostic tests, call an
ambulance and view blood banks/hospitals in their
vicinity thereby increasing patient
convenience. The App digitalizes the
entire physical interactions which
take place among healthcare
verticals. It removes the need
for mediators, franchisees,
or 3rd party apps and
connects the customers
directly with the service
providers. “DOCSMART
is like the Amazon of
the healthcare sector;
it addresses all the
requirements of the
customer by offering
the entire gamut of
healthcare services
under one roof ”, says
Dr. Deepak Baid.
Making the Best Use of Technology
Like every young business, DOCSMART had its own
share of ups and downs. “The main challenge we faced
was to reach out to all verticals of health Pan India.
After extensive research, we appointed marketing
companies who were trained and carried a ground-
level app for the same to register the various service
providers. Our second challenge was to convince the
doctors and others about the need for the app and its
safety, security, reliability, and ease of use. We had to
quote the various laws and threat perception in the
near future from the various existing Apps to get the
breakthrough. And most importantly, since we believe
in the app completely we have seed-funded it ourselves.
We have also successfully overcome all the challenges
thrown at us. Today the company has grown to a nearly
Rs. 200 crores valued company and we are now in the
phase of approaching investors for funding in order to
increase our geographical reach”, shares Dr. Deepak
Baid.
DOCSMART through its technology has succeeded
in making the entire healthcare sphere digitized. This
has helped clients connect digitally and with ease.
Telemedicine is the future of Indian health care in
India, connecting each and every vertical of health,
and DOCSMART is a key role player in this initiative.
“When we talk of the Healthcare ecosystem, we
mean an integration of all verticals of health be it;
Patients, doctors, pharmacy, diagnostics, blood banks,
hospitals, vendors, and more. By integration we mean
an interaction among all the verticals in real time”,
highlights Dr. Deepak Baid.
With an attempt to make DOCSMART a safe space
for patients and healthcare professionals to interact,
the platform comes with the concept of Red Flags and
Black Flags. Throwing more light on this, Dr. Deepak
says, “Healthcare today is faced with many challenges.
Patients and relatives often tend to get abusive and
violent. At DOCSMART, we allow the doctors and service
providers to Red Flag such a person which is seen
across the system by other service
providers (after approval from the
DOCSMART Admin). This shall act as
a deterrent for patients from being
abusive. Often patients do not pay
the legitimate charges of the doctors
and service providers, for this Black
flagging is a mechanism where the
balance payable of the patient is seen
as a percentage ( if above 20 percent)
to all the service providers.”
DOCSMART integrates all
verticals of health on its platform
and even helps insurance customers
to avail service providers across the
country. The customers can know
in which hospital they can avail
cashless facility for their admission.
DOCSMART created the first
cashless insurance system for OPD
(Outpatient Department) where a
customer can avail cashless facility with all verticals of
health such as Doctors, Pharmacies, Diagnostic tests,
Ambulances, and more.
Talking about the plans ahead, Dr. Deepak Baid
shares, “We have already developed the App (Phase 1),
and now we shall integrate the inventory of various
service providers (Phase 2) and create the Hospital
Indoor Admission module. (Phase 3). Phase 2 shall allow
customers to know in real time the availability of various
medicines and tests. Phase 3 shall have a dedicated
Hospital software linking all verticals of health. Patients
will also know about their treatment and the cost
involved in real-time. We also plan to collaborate with
Apps that provide AI in medicine in reading Images and
also AI in diagnosis based on complaint profiles”.
DOCSMART through
its technology has
succeeded in making
the entire healthcare
sphere digitized