The document discusses having the right tools for the job. It provides quotes from Steve Jobs, Confucius, and Abraham Maslow about ensuring tools are properly sharpened or updated. The document emphasizes that the right tool must fit both the person and the problem at hand. It lists capabilities of communication tools like playing files, detecting digits, managing calls and conferences. The overall message is about selecting tools that match the need and enable capabilities.

1. The right tool for the right job
Tools of a developer’s trade

2. Some quotes on the right tool for the right job
“Technology is nothing. What’s important is that you
have a faith in people, that they’re basically good and
smart, and if you give them tools, they’ll do wonderful
things with them.”
Steve Jobs
“The expectations of life depend upon diligence; the
mechanic that would perfect his work must first sharpen
his tools.”
Confucius

3. Some quotes on the right tool for the right job
“You can’t expect to meet the challenges of today with
yesterday’s tools and expect to be in business
tomorrow.”
Anon
“If the only tool you have is a hammer, you tend to see
every problem as a nail.”
Abraham Maslow

4. NEED
TOOL
CAPABILITY
Have you got the right tool for the right job?

5. NEED
TOOL
CAPABILITY
Have you got the right tool for the right job?
THIS PART
FITS THE
PERSON
THIS PART
FITS THE
PROBLEM

6. CAPABILITY
Have you got the right tool for the right job?

7. Make or take, and interact with a call – fax / voice
• Play files – menu prompts / announcements
• Detect digits – user input
• Transfer / connect calls
• Manage conferences / participants
• Call progress analysis – dialers
• Control recordings
• Hang up
NEED
Have you got the right tool for the right job?

8. NEED
TOOLS
CAPABILITY
Have you got the right tool for the right job?

9. Thank you!
sales@aculab.com