The SEAU team dashboard shows that for Week 3 they had wins with absenteeism at 2% and quality improving from the end of January. Their challenges were that average handle time was 555 seconds with most members below target, and they received one customer satisfaction survey. Their action plans include tracking survey investigations, assigning people accountable for key performance indicators, and having a projected team building activity and post-shift knowledge checks.

1. SEAU TEAM
DASHBOARD

2. February Week 3 Performance SG-I-HHP-SP
Wins:
• Absenteeism at 2% for Week 3
• Quality Improvement from EOM Jan
Challenges:
• Running AHT at 555 with most members
below target.
• Received one DSAT survey.

3. ACTION PLANS:
o Survey Investigation Tracking
o Assigned POCs for each KPI to drive accountability in performance
o Projected team building for the month
o Post shift knowledge check