Titan telecomproducttrainingandinformationpackverbalsalesnew

Product Training and Information Pack: Verbal Telecom Sales Titan Telecom Limited – Confidential

Index ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Titan Telecom Limited – Confidential

Industry ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Back to Index Titan Telecom Limited – Confidential

De-regulation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Back to Industry Titan Telecom Limited – Confidential

Past service issues ,[object Object],[object Object],[object Object],[object Object],Back to Industry Titan Telecom Limited – Confidential

WLR3 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Back to Industry Titan Telecom Limited – Confidential

Titan’s relationship with BT ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Back to Industry Titan Telecom Limited – Confidential

Titan’s relationship with BT Back to Industry Titan Telecom Limited – Confidential

Customers making the switch ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Back to Industry Titan Telecom Limited – Confidential

OFCOM & Compliance ,[object Object],[object Object],[object Object],[object Object],[object Object],Back to Industry Titan Telecom Limited – Confidential

Sales Code of Conduct - 1 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Back to Industry Titan Telecom Limited – Confidential

Sales Code of Conduct - 2 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Back to Industry Titan Telecom Limited – Confidential

Customers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Titan Telecom Limited – Confidential Back to Index

Customers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Titan Telecom Limited – Confidential Back to Index

Company ,[object Object],[object Object],[object Object],[object Object],Back to Index Titan Telecom Limited – Confidential

History ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Back to Company Titan Telecom Limited – Confidential

Vision and Core Values ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Back to Company Titan Telecom Limited – Confidential

Policies ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Back to Company Titan Telecom Limited – Confidential

How Titan Support Customers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Back to Company Titan Telecom Limited – Confidential

Key Customer Benefits of Titan ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Back to Index Titan Telecom Limited – Confidential

Telecoms Product ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Titan Telecom Limited – Confidential Back to Index

Proposition & Philosophy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Back to Telecoms Product Titan Telecom Limited – Confidential

Website – Home Page Titan Telecom Limited – Confidential Back to Telecoms Product

Important notes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Titan Telecom Limited – Confidential Back to Telecoms Product

Free 0845 Number ,[object Object],[object Object],[object Object],[object Object],[object Object],Titan Telecom Limited – Confidential Back to Telecoms Product

Telephone Line Types ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Titan Telecom Limited – Confidential Back to Telecoms Product

Network Features ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Titan Telecom Limited – Confidential Back to Telecoms Product

BT Featureline ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Titan Telecom Limited – Confidential Back to Telecoms Product

Other Information ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Titan Telecom Limited – Confidential Back to Telecoms Product

Customer Contracts Verbal ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Titan Telecom Limited – Confidential Back to Index

Terms & Conditions Key Features ,[object Object],[object Object],[object Object],[object Object],[object Object],Back to Customer Contracts Titan Telecom Limited - Confidential

Direct Debit ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Titan Telecom Limited – Confidential Back to Customer Contracts

Verbal Contracts ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Titan Telecom Limited – Confidential Back to Customer Contracts

Direct Debit - Verbal ,[object Object],[object Object],Titan Telecom Limited – Confidential Back to Customer Contracts Titan Telecom Paperless Direct Debit Script - April 2008 You agree to pay all invoices by direct debit. Mr/Mrs… [NAME] please confirm the bank account name… [OBTAIN RESPONSE] . Can you confirm you are the account holder and that no other person is required to authorise debits from the account… [OBTAIN POSITIVE RESPONSE] . Please confirm your sort code, account number, bank name and branch location… [OBTAIN DETAILS]. HAS THE CUSTOMER REQUESTED EBILLING? Yes: Your bills will be available to view online at www.titantelecom.uk.com . We will notify you when your bill is ready to view by emailing… [EMAIL ADDRESS] …is that address correct? [OBTAIN POSITIVE RESPONSE] Your account will be debited no less than 14 days after the notification is sent. No: As you have not chosen to take advantage of ebilling, your bills will be posted to you each month. We will debit your account no less than 14 days after the bill is sent to you. The company name which will appear on your bank statement against the Direct Debit will be Titan Telecom. You will be sent confirmation of this Direct Debit Instruction agreement in the post along with the welcome pack. All Direct Debits are protected by a guarantee, the details of which will be confirmed in our welcome letter.

Telecoms Script ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Titan Telecom Limited – Confidential Back to Customer Contracts

Pricing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Titan Telecom Limited – Confidential Back to Index

Order Management Process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Titan Telecom Limited – Confidential Back to Index

Billing & Invoicing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Titan Telecom Limited – Confidential Back to Index

Buyer Behaviour ,[object Object],[object Object],[object Object],[object Object],[object Object],Titan Telecom Limited – Confidential Back to Index

FAQ – Switching to Titan ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Back to Buyer Behaviour Titan Telecom Limited – Confidential

FAQ – Line Transfer & Call Costs ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Titan Telecom Limited – Confidential Back to Buyer Behaviour

FAQ – Faults, Invoices & Payments ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Titan Telecom Limited – Confidential Back to Buyer Behaviour

FAQ – Other Services & Moving ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Titan Telecom Limited – Confidential Back to Buyer Behaviour

Titan telecomproducttrainingandinformationpackverbalsalesnew

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Titan telecomproducttrainingandinformationpackverbalsalesnew