The document outlines recommendations for providing mental health care during a pandemic, including establishing telemedicine to deliver care where possible, ensuring frontline workers receive training in basic psychosocial and psychological care, and confirming referral pathways for mental health patients are in place and being used. It also recommends using plain language in patient communications and helping patients understand emotional distress is common during pandemics.

2. Establish a system to identify and
provide care for mental health
conditions & employ telemedicine
to deliver care where possible.

3. Ensure that frontline workers
have training on basic
psychosocial & psychological care
principles.

4. Confirm the status of established
referral pathways for mental
health patients & that all staff are
aware of & use such systems.

5. Use “plain English” in messages
with patients, particularly those
with intellectual, cognitive &
psychosocial disabilities.

6. Help patients acknowledge that
emotional distress & anxiety are
common during pandemics - &
help normalize it.

7. Help us help you - by
contacting us to take care
of your medical billing &
coding needs!
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