Timberland
Frank Hwang
Social media case study
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SOCIALMEDIA.ORG
CASE STUDIES
Member Meeting 41
New York City
10-26-2016
Member
Meeting
41
Frank Hwang
Sr Manager, Paid and Digital
Media
October 2016
ME
AGENCY / CONSULTING EXPERIENCE
GLOBAL MARKETING DIRECTOR,
CANNONDALE BICYCLES
SENIOR BRAND MANAGER,
TIMBERLAND
SURFER, SNOWBOARDER, CYCLIST,
HUSBAND, DAD
YES. THIS IS NH…
IN FEBRUARY
FIRST, SOME CONTEXT
GIVE A GIRL THE RIGHT
SHOES, AND SHE CAN
CONQUER THE WORLD.
- MARILYN MONROE
SOME MORE CONTEXT
MY MAMA ALWAYS SAID
YOU CAN TELL A LOT
ABOUT A PERSON BY
THEIR SHOES, WHERE
THEY GOING, WHERE
THEY BEEN.
- FORREST GUMP
SOME MORE CONTEXT
STYLE IS WHEN THEY’RE
RUNNING YOU OUT OF
TOWN AND YOU MAKE
IT LOOK LIKE YOU’RE
LEADING THE PARADE.
- WILLIAM BATTIE
NOW, A LITTLE BACKGROUND ON US
IT STARTED IN 1973 WITH
A BOOT…
A HERITAGE OF ADVENTURE
New England in Spring
Craftsmanship Imagery
Light/Canvas
Values + Sustainability
Style
Yellow Boot in Stylish Way
A 4-SEASON OUTDOOR LIFESTYLE
A BRAND FOR THE MODERN TRAIL
OUR CHALLENGE
QUALITY
HERITAGE
DURABILITY
PROTECTION
INDUSTRIAL / WORK
+
TOE TO HEAD
STYLE
FUN / YOUTHFUL
MEN + WOMEN
FOR MY LIFESTYLE
VALUES-DRIVEN
OUR GOALS
DIGITAL FIRST? NO…
MOBILE FIRST
BALANCE STRATEGY 

AND REACTION
(without being too reactive)
OBJECTIVES
EMBRACE THE CONSUMER
CELEBRATE OUR HERITAGE
TELL PRODUCT STORIES IN A
LIFESTYLE CONTEXT
SUPPORT BUSINESS GOALS
(without alienating the consumer)
TRADITIONAL CONTENT DISTRIBUTION
CONTENT
DISTRIBUTION
CONSUMER
PAID OWNED EARNED
HOW WE TELL OUR STORY
CONTENT
DISTRIBUTION
CONSUMER
PAID OWNED EARNED
THE STORIES WE TELL
A BALANCE OF
PRODUCT X LIFESTYLE
THE STORIES WE TELL
THE ORIGINAL YELLOW BOOT
Leveraging the insight that over 1.7MM people have hashtagged Timberland on Instagram,
this video shows how our Original Yellow Boot is for everybody
A 360 ACTIVATION
VIDEO
WINDOWS/IN-STORE
UGC CONTEST / ORGANIC
SOCIAL MEDIA
PAID MEDIA
BLOG / CONTENT
THE ORIGINAL YELLOW BOOT
EMAIL
WEBSITE
INFLUENCER/
PARTNERSHIP
YELLOW BOOT IN ACTION
MADE FOR THE MODERN TRAIL
A TENT BIG ENOUGH TO HOLD
ALL OF OUR STORIES
CONNECTED BY 

EVERYDAY ADVENTURES
EXPLORE AND CELEBRATE PRODUCT
AMPLIFY AND ENABLE THE LIFESTYLE
Partnerships Style and Cra Influencers Celebrities
THE MODERN TRAIL IN ACTION
THINGS TO REMEMBER
THINK LIKE THE CONSUMER
BE AUTHENTIC FOR REAL
MIX PRODUCT + LIFESTYLE
HAVE A PLAN, BUT BE
WILLING TO CHANGE
DISCUSSION
Learn more about past and
upcoming Member Meetings
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Learn more about Member Meetings
socialmedia.org/meetings
SOCIALMEDIA.ORG
CASE STUDIES
Member Meeting 41
New York City
10-26-2016
Member
Meeting
41

Timberland: Social media case study, presented by Frank Hwang