Thomas M Walsdorf Professional Experience Resume

Thomas M Walsdorf
12541 Hastings St NE
Minneapolis, MN  55449‐4960
(763) 443‐5794
tom.walsdorf@gmail.com
http://www.linkedin.com/in/tomwalsdorf

IT Project Manager • Implementation Specialist • Support Analyst
Qualifications and Skill Set Summary

An accomplished Computer Systems and Business Professional skilled in Software
Implementation, IT Project Management Best Practices, Customer Support and Client Training
from both a vendor and industry perspective.  Achievements include:

 Lead Implementer on 100+ successful    Lead Trainer of clients on setup,
software implementations, many configuration and use of new software
concurrently applications
 Subject Matter Expert on all areas of  Excellent Oral and Written Communication
the software implementation including Skills.  Documented all issues related to the
critical interfaces with 3rd party implementation project including
software vendors   conference call, trip and status reports
 Accomplished MS Office® Project,  Contributing member of the Sales Team
Outlook, Excel, Word, Access and conducting product demonstrations and
PowerPoint user and trainer responding to Request for Proposals
 Experienced in SQL 2005 & 2008  Accomplished user of Remedy®,
query and database layout Oncontact® and Sugar® CRM Applications
 Experienced in Sarbanes‐Oxley  User/Trainer of Adobe InDesign® and
financial and IT compliance Quark Xpress® applications

Professional Experience

cmERDC                                            St. Cloud, MN http://www.erdc.k12.mn.us/

Central Minnesota Educational Research and Development Council (cmERDC) offers a broad
range of affordable school products and services for our local and national educational
customers. Our goal is to provide the best possible products and services to enable public,
private and charter schools to deliver the best possible educational services.

Support Specialist (March, 2011 – September, 2011)
Leading selection team for new CRM and Help Desk applications
Subject Matter Expert on company’s Trax® application
QA lead for new Express Books® application currently in Beta testing

Thomas M Walsdorf Professional Experience Resume Page 1 of 3

Thomas M Walsdorf
(763) 443‐5794

50 Below                                                     Duluth, MN www.50below.com
50 Below designs, develops, maintains, and constantly upgrades large‐scale web applications
for corporate enterprises with large networks of dealerships, agents/advisors, and franchisees.
As a veteran in multiple industries, 50 Below hosts over 100,000 retailer and agent/advisor
websites and ecommerce stores.

Technical Project Manager (August, 2010 – November, 2010)
Technical Project Manager for implementation of 50 Below products throughout Canada
Designed and produced communication plans and documents for stakeholders and key users
Extensive use of Microsoft Project® to manage project deliverables, time and personnel
budgets

Digital Technology International                  St. Paul, MN www.dtint.com
Digital Technology International (DTI) delivers audience‐centric Web, print, and mobile
solutions to publishers around the world. The company's unique technology and professional
services help media organizations engage audiences by delivering targeted news, ads and
entertainment. Whether onsite or via SaaS (Software as a Service), DTI software helps
customers generate new revenue, reduce costs, manage resources, and make more informed
business decisions.

Application Support Analyst    (February, 2008 – April, 2009)
Primary resource for resolving software and hardware issues for clients managing multiple
issues simultaneously
Excellent analytical skills. Ability to break down issues to determine the best possible solution in
a timely manner
Created and conducted training Webinars using WebEx and Microsoft PowerPoint resulting in
increased revenue for the company and cost savings for the client

Implementation Specialist    (December, 1995 – February, 2008)
Successfully managed over 100 software implementations, many concurrently, resulting in
increased productivity and reduced costs to the client
Project Management Best Practices experience in defining Project Scope, Risk Identification,
Methodology and Resource Allocation

Thomas M Walsdorf
(763) 443‐5794


Implementation Specialist    (December, 1995 – February, 2008)
Assisted in the developments of project plans, requirements and deliverables
Contributing member of the Sales Team conducting successful product presentations and
responding to Request for Proposals
Primary client support throughout the project until transitioned to internal support enabling
the implementation process to be completed on schedule and within budget
Data Migration Lead. Managed the conversion of data from outmoded application to new
database at over 100 client sites
Worked with internal development and vendors in the creation and testing of interfaces
between proprietary software and 3rd party software
Exceptional oral and written communication skills. Ability to translate technical terminology
into layman's terms during training sessions and in regular status reports to project
stakeholders
Accomplished Microsoft Office® Project, Outlook, Excel, Word, Access and PowerPoint user and
trainer. Go‐To resource for issues relating to the application and functionality of the
software
Successfully tested software releases and system changes to ensure the reliability of the
product
Road Warrior.  Averaged 50% ‐ 75% travel annually for 11+ years

Education
Certificate of Completion ‐ Fundamentals of Project Management
Anoka‐Ramsey Community College, Coon Rapids, MN

Bachelor of Arts Degree ‐ Business Administration and Computer Science
University of Wisconsin, Superior, WI

Certifications
Currently Pursuing Project Management Professional (PMP) Certification


Thomas M Walsdorf Professional Experience Resume

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