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Belgacom Group keeps companies online.
Anywhere, anyhow, anytime.


Enterprise Business Unit | Corporate

August 26, 09
Belgacom Group: your reliable partner




   •  Belgian incumbent operator          Corporate Social
   •  Converged offerings                 Responsibility
      Fix, Mobile, IT and International   •  Average of 34 hours training
                                             per employee
   •  International footprint             •  89% of employees follow at least
   •  Quoted on the Euronext Stock           1 training per year
      Exchange “BELG”                     •  1.000 Internet Academy sessions
   •  Autonomous public sector company    Green
                                          •  100% of energy is from
   •  50%+ owned by the Belgian State        renewable sources
   •  Staff of 17.500 people (Q3/2008)    •  Waste reduction program (-18%)
                                          •  Electricity consumption
   •  Turnover 5.978 M Euro in 2008          reduction program
   •  Net income 800 M Euro in 2008       •  84% of purchase orders sent
                                             electronically
Sensitivity : "Unrestricted"                                              August 26, 09
                                                                          August 26, 09   Slide 2
                                                                                          Slide 2
Belgacom’s converged strategy




 Belgacom wants to be the preferred provider
 offering intuitive end-to-end solutions
 combining fixed and mobile telecom, IT and media,
 and empowering its customers to master
 and enrich their professional and private lives




Sensitivity : "Unrestricted"                   August 26, 09   Slide 3
International presence:
Leading ICT integrator in Western Europe




                               •  Leading ICT integrator in Belgium,
                                  France & Luxembourg
                               •  32 affiliates in Western Europe
                               •  Global reach through strategic partners




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                                                                 August 26, 09     Slide
                                                                                 Slide 4
International presence:
Own cross border connectivity platform




 •  Belgacom Explore
 •  Belgacom International Carrier Services
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                                              August 26, 09     Slide
                                                              Slide 5
Management within the
Belgacom Group

                               Didier Bellens
                               President & Chief Executive Officer




                               Ray Stewart                              Astrid De Lathauwer
                               Executive Vice President Finance & CFO   Executive Vice President Human Resources




                                                                        Scott Alcott
                               Grégoire Dallemagne                      Executive Vice President
                               Executive Vice President Strategy        Service Delivery Engine




                               Michel Georgis                           Michel De Coster
                               Executive Vice President                 Executive Vice President
                               Consumer Business Unit                   Enterprise Business Unit




Sensitivity : "Unrestricted"                                                                       August 26, 09   Slide 6
Management within the
Belgacom Enterprise Business Unit (EBU)

                               Michel De Coster
                               Executive Vice President
                               Enterprise Business Unit




                                                                      Hendrik Van De Velde
                               Jean-Michel Courtoy                    Vice President Product &
                               Vice President Small & Medium Market   Solution Management




                               Kris Verheye                           Bart Watteeuw
                               Vice President Corporate Market        Vice President Operational Excellence




                               William Mosseray                       Renaud Tilmans
                               Vice President International           Director Service Delivery Engine




Sensitivity : "Unrestricted"                                                                     August 26, 09   Slide 7
Management within the
Belgacom EBU Corporate Market


                               Kris Verheye
                               Vice President Corporate Market




                Frank De Winde                                   Erik Hendrix
                Sales Director Finance, Industry & Media         Director Specialised Sales & Pre-Sales




                Dirk Slachmuylder                                Roger Dejaeghere
                Sales Director Public, Utilities & Healthcare    Director Outsourcing




                Pascal Vanswegenoven                             Jan Sonck
                Director Bid Management & Sales Operations       Marketing Director




Sensitivity : "Unrestricted"                                                                              August 26, 09   Slide 8
Belgacom Enterprise Business Unit
Mission




                               Belgacom is committed to
                               simplify the ICT of its
                               professional customers with
                               quality-guaranteed
                               end-to-end
                               managed solutions



Sensitivity : "Unrestricted"                       August 26, 09   Slide 9
Belgacom Enterprise Business Unit
Ambition




 Belgacom will be the
 leading network-centric
 ICT service provider
 in Belgium and
 a reference in our
 European footprint



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                                                    Slide 10
Belgacom Enterprise Business Unit
Vision: The Uprooted Enterprise




  A tree can’t uproot itself.
  Your company can. With ICT.
Sensitivity : "Unrestricted"        August 26, 09   Slide 11
The Uprooted Enterprise




  Influences that              External                       Internal
  require new ways             •  Economical crisis           •  ICT and the internet
                               •  Environmental, social and   •  Collaboration and outsourcing
  of interaction:                 regulatory constraints      •  Own ecosystem
                               •  Mobility of people, goods   •  Automated value chain
                                  and information
                                                              •  Customer and employee
                                                                 satisfaction influenced by
                                                                 processes
Sensitivity : "Unrestricted"                                                        August 26, 09   Slide 12
The Uprooted Enterprise




                               •  Anywhere, anyhow, anytime
  Profit from the
                               •  See challenges and opportunities in a period of economical
  “any3 economy”                  crisis
                               •  Benefit from globalization, seeking for the best place to
                                  create, build and service
                               •  Do not fear changes in climate, social or regulation contexts
                               •  See information technology as a driver for profitable and
                                  sustainable growth
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The Uprooted Enterprise




  Uprooted                     •  Have flexible activities
                               •  Are customer-driven, event-driven, market-driven
  organizations are            •  Collaborate
  excelling in the             •  Have automate business processes
  any3 economy                 •  Interact electronically
                               •  Create agility
                               •  Are always on
Sensitivity : "Unrestricted"                                                     August 26, 09   Slide 14
The Uprooted Enterprise




  Belgacom keeps your uprooted business online
  in the any³ economy: anywhere, anyhow, anytime
Sensitivity : "Unrestricted"              August 26, 09   Slide 15
Serving The Uprooted Enterprise with
ICT value propositions

                                                                                         Interactive overview:

  Tailormade ICT needs                                                                   Click the value propositions




                     Consult                     Integrate             Manage                   Outsource


  Enterprise                   Enterprise          Enterprise        Enterprise    Enterprise             Enterprise
  Network                      Datacenters         Security          Collaboration Applications           Mobility
  Offering a                   Answering the       Relying on        Deploying the     Providing          Putting the
  state of the art             growing             technology to     toolbox for       application        power in the
  converged and                demand for          face security     smarter           availability to    hands
  secured                      everything as a     risks and         enterprise wide   the any³           of the user who
  enterprise wide              service and pay     ensure business   unified           customer           wants to work
  platform                     as you use          continuity        communication                        in a ubiquitous
                               customer needs                                                             world




  Business expectations
Sensitivity : "Unrestricted"                                                                                August 26, 09   Slide 16
The Uprooted Enterprise
adapted to specific needs per market



  Finance                      Government          Healthcare          Media              Retail &            Services &
  Customer                     Simplifying,        Improving           Exploiting the
                                                                                          Manufac-            Utilities
  retention,                   integrated &        quality of care &   challenges of      turing              Customer
  loyalty, intimacy            multi-channel       operational         interactivity,     Keeping hold of     retention &
  and experience               citizen             efficiency, while   user generated     the consumer in     loyalty, front-end
  in a shaking                 interaction while   facing restricted   content & multi-   the multi-          service ability
  world of financial           coping with         budgets             channel            channel             and back-end
  crisis, sector               budget                                  communication      revolution, while   reengineering,
  consolidation                constraints                             models faced       facing pressure     dealing with
  and regulation                                                       with shrinking     on margins and      pressure from
                                                                       advertising        optimize            low cost
                                                                       budgets            business            competitors in a
                                                                                          processes &         liberalized
                                                                                          supply chain        market
                                                                                          integration




Sensitivity : "Unrestricted"                                                                                    August 26, 09   Slide 17
Belgacom Group keeps companies online.
Anywhere, anyhow, anytime.

Questions & answers ?

More info: ict.belgacom.be
Sensitivity : "Unrestricted"             August 26, 09   Slide 18
ICT value proposition
Enterprise Network



  Belgacom Explore             Dedicated Networks      Network Services

  Managed                      Managed LAN             Strategic Network
  Connectivity                                         Consultancy
                               Datacenter Networking
  Managed Services                                     Technical Network
                               Managed Wireless
                                                       Consultancy
  International                LAN
  Solutions                                            Network Integration
                               Managed Network
  Convergence                  Security                Network Management
  Application                  WAN Optimisation
  Performance
                               Monitoring &
                               Management Tools
    Value
    Propositions


Sensitivity : "Unrestricted"                                                 August 26, 09   Slide 19
ICT value proposition
Enterprise Datacenters



  Datacenter                   Onsite             Hosted            Managed           Workplace       Datacenter
  Facilities                   Systems            Systems           Hosted            Manage-         Security
                                                                    Systems           ment
  Housing                      Servers, Storage   Dedicated         Managed           Desktop         Onsite
                               & Software         Hosted Systems    Dedicated         Lifecycle       Datacenter
  Onsite Facilities                                                 Hosting
                               Solutions                                              Management      Security
                                                  Virtual Hosted
                               Onsite Services    Systems           Managed Virtual   Application     Secure Housing
                                                                    Hosting           Delivery
                                                  Storage Hosting                                     Secure Hosting
                                                                    Shared Hosting    Desktop as a
                                                                                                      Secure
                                                                                      Service
                                                                    Business Backup                   Workplace
                                                                                      IP Telephony    Management
                                                                    Archiving
                                                                                      Mobile
                                                                    Domain Names
                                                                                      Connectivity
                                                                                      Unified
    Value                                                                             Communication
    Propositions


Sensitivity : "Unrestricted"                                                                            August 26, 09   Slide 20
ICT value proposition
Enterprise Security



  Managed                      Internet      Security     Datacenter   Security
  Network                      Access        Inside       Security     Services
  Security                     Street
                                                                       Strategic Security
                                                                       Consultancy

                                                                       Technical Security
                                                                       Consultancy

                                                                       Managed Security
                                                                       Services
  Secure                       Application   Security     Physical
  Connectivity                 Security      Management   Security
  & Mobility



    Value
    Propositions


Sensitivity : "Unrestricted"                                                 August 26, 09   Slide 21
ICT value proposition
Enterprise Collaboration



  Telephony                    Contact Centers      Unified                 Information
                                                    Communication           Management

  Traditional                  Call Centers         E-mail                  Web Portals
  Telephony
                               Multimedia Contact   Instant messaging &     Document Management
  Hybrid & IP                  Centers              Identity Presence
                                                                            E-learning
  Telephony
                               Interactive Voice    Mobile E-mail
  Wireless Office              Response
                                                    Videoconference
  Voice Services
                                                    Web & Call Conference
                                                    Belgacom Internet for
                                                    Employees



    Value
    Propositions


Sensitivity : "Unrestricted"                                                              August 26, 09   Slide 22
ICT value proposition
Enterprise Applications



   Sector Based                Value Chain   Digital Media &   Mobile     Application
   Applications                Improvement   Videostreaming    Enabled    Platform
   on Enable                                                   Services   Services
   Platform




    Value
    Propositions


Sensitivity : "Unrestricted"                                                 August 26, 09   Slide 23
ICT value proposition
Enterprise Mobility



     Mobile Voice              Mobile Data            Mobile               Mobile
                                                      Applications         Management

     Proximus Wireless         Proximus Mobile Mail   Mobile CRM           Proximus Fleet
     Office                    Enterprise                                  Management
                                                      SMS Customer
     Proximus Volume Based     Proximus Mobile        Interaction          Proximus E-Bill
     Pricing Corporate         Internet
                                                      Machine to Machine   Vodafone International
     Unified                   Proximus Mobile        Communication        Management
     Communications            Intranet
                                                      Mobile Payments      Company Devices
                               Belgacom Explore                            Management
                               Mobile
                                                                           Company SIM Cards
                                                                           Management
                                                                           Proximus Budget Manager

    Value                                                                  Mobile Preparation &
    Propositions                                                           Implementation Services


Sensitivity : "Unrestricted"                                                            August 26, 09   Slide 24

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The uprooted enterprise: ICT for the any3-economy

  • 1. Belgacom Group keeps companies online. Anywhere, anyhow, anytime. Enterprise Business Unit | Corporate August 26, 09
  • 2. Belgacom Group: your reliable partner •  Belgian incumbent operator Corporate Social •  Converged offerings Responsibility Fix, Mobile, IT and International •  Average of 34 hours training per employee •  International footprint •  89% of employees follow at least •  Quoted on the Euronext Stock 1 training per year Exchange “BELG” •  1.000 Internet Academy sessions •  Autonomous public sector company Green •  100% of energy is from •  50%+ owned by the Belgian State renewable sources •  Staff of 17.500 people (Q3/2008) •  Waste reduction program (-18%) •  Electricity consumption •  Turnover 5.978 M Euro in 2008 reduction program •  Net income 800 M Euro in 2008 •  84% of purchase orders sent electronically Sensitivity : "Unrestricted" August 26, 09 August 26, 09 Slide 2 Slide 2
  • 3. Belgacom’s converged strategy Belgacom wants to be the preferred provider offering intuitive end-to-end solutions combining fixed and mobile telecom, IT and media, and empowering its customers to master and enrich their professional and private lives Sensitivity : "Unrestricted" August 26, 09 Slide 3
  • 4. International presence: Leading ICT integrator in Western Europe •  Leading ICT integrator in Belgium, France & Luxembourg •  32 affiliates in Western Europe •  Global reach through strategic partners Sensitivity : "Unrestricted" August 26, 09 August 26, 09 Slide Slide 4
  • 5. International presence: Own cross border connectivity platform •  Belgacom Explore •  Belgacom International Carrier Services Sensitivity : "Unrestricted" August 26, 09 August 26, 09 Slide Slide 5
  • 6. Management within the Belgacom Group Didier Bellens President & Chief Executive Officer Ray Stewart Astrid De Lathauwer Executive Vice President Finance & CFO Executive Vice President Human Resources Scott Alcott Grégoire Dallemagne Executive Vice President Executive Vice President Strategy Service Delivery Engine Michel Georgis Michel De Coster Executive Vice President Executive Vice President Consumer Business Unit Enterprise Business Unit Sensitivity : "Unrestricted" August 26, 09 Slide 6
  • 7. Management within the Belgacom Enterprise Business Unit (EBU) Michel De Coster Executive Vice President Enterprise Business Unit Hendrik Van De Velde Jean-Michel Courtoy Vice President Product & Vice President Small & Medium Market Solution Management Kris Verheye Bart Watteeuw Vice President Corporate Market Vice President Operational Excellence William Mosseray Renaud Tilmans Vice President International Director Service Delivery Engine Sensitivity : "Unrestricted" August 26, 09 Slide 7
  • 8. Management within the Belgacom EBU Corporate Market Kris Verheye Vice President Corporate Market Frank De Winde Erik Hendrix Sales Director Finance, Industry & Media Director Specialised Sales & Pre-Sales Dirk Slachmuylder Roger Dejaeghere Sales Director Public, Utilities & Healthcare Director Outsourcing Pascal Vanswegenoven Jan Sonck Director Bid Management & Sales Operations Marketing Director Sensitivity : "Unrestricted" August 26, 09 Slide 8
  • 9. Belgacom Enterprise Business Unit Mission Belgacom is committed to simplify the ICT of its professional customers with quality-guaranteed end-to-end managed solutions Sensitivity : "Unrestricted" August 26, 09 Slide 9
  • 10. Belgacom Enterprise Business Unit Ambition Belgacom will be the leading network-centric ICT service provider in Belgium and a reference in our European footprint Sensitivity : "Unrestricted" August 26, 09 Slide 9 Slide 10
  • 11. Belgacom Enterprise Business Unit Vision: The Uprooted Enterprise A tree can’t uproot itself. Your company can. With ICT. Sensitivity : "Unrestricted" August 26, 09 Slide 11
  • 12. The Uprooted Enterprise Influences that External Internal require new ways •  Economical crisis •  ICT and the internet •  Environmental, social and •  Collaboration and outsourcing of interaction: regulatory constraints •  Own ecosystem •  Mobility of people, goods •  Automated value chain and information •  Customer and employee satisfaction influenced by processes Sensitivity : "Unrestricted" August 26, 09 Slide 12
  • 13. The Uprooted Enterprise •  Anywhere, anyhow, anytime Profit from the •  See challenges and opportunities in a period of economical “any3 economy” crisis •  Benefit from globalization, seeking for the best place to create, build and service •  Do not fear changes in climate, social or regulation contexts •  See information technology as a driver for profitable and sustainable growth Sensitivity : "Unrestricted" August 26, 09 Slide 13
  • 14. The Uprooted Enterprise Uprooted •  Have flexible activities •  Are customer-driven, event-driven, market-driven organizations are •  Collaborate excelling in the •  Have automate business processes any3 economy •  Interact electronically •  Create agility •  Are always on Sensitivity : "Unrestricted" August 26, 09 Slide 14
  • 15. The Uprooted Enterprise Belgacom keeps your uprooted business online in the any³ economy: anywhere, anyhow, anytime Sensitivity : "Unrestricted" August 26, 09 Slide 15
  • 16. Serving The Uprooted Enterprise with ICT value propositions Interactive overview: Tailormade ICT needs Click the value propositions Consult Integrate Manage Outsource Enterprise Enterprise Enterprise Enterprise Enterprise Enterprise Network Datacenters Security Collaboration Applications Mobility Offering a Answering the Relying on Deploying the Providing Putting the state of the art growing technology to toolbox for application power in the converged and demand for face security smarter availability to hands secured everything as a risks and enterprise wide the any³ of the user who enterprise wide service and pay ensure business unified customer wants to work platform as you use continuity communication in a ubiquitous customer needs world Business expectations Sensitivity : "Unrestricted" August 26, 09 Slide 16
  • 17. The Uprooted Enterprise adapted to specific needs per market Finance Government Healthcare Media Retail & Services & Customer Simplifying, Improving Exploiting the Manufac- Utilities retention, integrated & quality of care & challenges of turing Customer loyalty, intimacy multi-channel operational interactivity, Keeping hold of retention & and experience citizen efficiency, while user generated the consumer in loyalty, front-end in a shaking interaction while facing restricted content & multi- the multi- service ability world of financial coping with budgets channel channel and back-end crisis, sector budget communication revolution, while reengineering, consolidation constraints models faced facing pressure dealing with and regulation with shrinking on margins and pressure from advertising optimize low cost budgets business competitors in a processes & liberalized supply chain market integration Sensitivity : "Unrestricted" August 26, 09 Slide 17
  • 18. Belgacom Group keeps companies online. Anywhere, anyhow, anytime. Questions & answers ? More info: ict.belgacom.be Sensitivity : "Unrestricted" August 26, 09 Slide 18
  • 19. ICT value proposition Enterprise Network Belgacom Explore Dedicated Networks Network Services Managed Managed LAN Strategic Network Connectivity Consultancy Datacenter Networking Managed Services Technical Network Managed Wireless Consultancy International LAN Solutions Network Integration Managed Network Convergence Security Network Management Application WAN Optimisation Performance Monitoring & Management Tools Value Propositions Sensitivity : "Unrestricted" August 26, 09 Slide 19
  • 20. ICT value proposition Enterprise Datacenters Datacenter Onsite Hosted Managed Workplace Datacenter Facilities Systems Systems Hosted Manage- Security Systems ment Housing Servers, Storage Dedicated Managed Desktop Onsite & Software Hosted Systems Dedicated Lifecycle Datacenter Onsite Facilities Hosting Solutions Management Security Virtual Hosted Onsite Services Systems Managed Virtual Application Secure Housing Hosting Delivery Storage Hosting Secure Hosting Shared Hosting Desktop as a Secure Service Business Backup Workplace IP Telephony Management Archiving Mobile Domain Names Connectivity Unified Value Communication Propositions Sensitivity : "Unrestricted" August 26, 09 Slide 20
  • 21. ICT value proposition Enterprise Security Managed Internet Security Datacenter Security Network Access Inside Security Services Security Street Strategic Security Consultancy Technical Security Consultancy Managed Security Services Secure Application Security Physical Connectivity Security Management Security & Mobility Value Propositions Sensitivity : "Unrestricted" August 26, 09 Slide 21
  • 22. ICT value proposition Enterprise Collaboration Telephony Contact Centers Unified Information Communication Management Traditional Call Centers E-mail Web Portals Telephony Multimedia Contact Instant messaging & Document Management Hybrid & IP Centers Identity Presence E-learning Telephony Interactive Voice Mobile E-mail Wireless Office Response Videoconference Voice Services Web & Call Conference Belgacom Internet for Employees Value Propositions Sensitivity : "Unrestricted" August 26, 09 Slide 22
  • 23. ICT value proposition Enterprise Applications Sector Based Value Chain Digital Media & Mobile Application Applications Improvement Videostreaming Enabled Platform on Enable Services Services Platform Value Propositions Sensitivity : "Unrestricted" August 26, 09 Slide 23
  • 24. ICT value proposition Enterprise Mobility Mobile Voice Mobile Data Mobile Mobile Applications Management Proximus Wireless Proximus Mobile Mail Mobile CRM Proximus Fleet Office Enterprise Management SMS Customer Proximus Volume Based Proximus Mobile Interaction Proximus E-Bill Pricing Corporate Internet Machine to Machine Vodafone International Unified Proximus Mobile Communication Management Communications Intranet Mobile Payments Company Devices Belgacom Explore Management Mobile Company SIM Cards Management Proximus Budget Manager Value Mobile Preparation & Propositions Implementation Services Sensitivity : "Unrestricted" August 26, 09 Slide 24