The Trouble with Learning in Complex Systems
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InfoQ is a news and community site for software developers with 750,000 unique visitors per month. It publishes content from QCon conferences in 4 languages including news, articles, presentations, interviews, and books. QCon is a practitioner-driven conference designed to empower software development by facilitating the spread of knowledge and innovation. It has been held in 9 cities worldwide since 2007 and attended by over 12,000 delegates. The presented document discusses the challenges of learning in complex systems.
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The Trouble with Learning in Complex Systems
- 2. InfoQ.com: News & Community Site • 750,000 unique visitors/month • Published in 4 languages (English, Chinese, Japanese and Brazilian Portuguese) • Post content from our QCon conferences • News 15-20 / week • Articles 3-4 / week • Presentations (videos) 12-15 / week • Interviews 2-3 / week • Books 1 / month Watch the video with slide synchronization on InfoQ.com! https://www.infoq.com/presentations/ challenges-learning-complex-systems/
- 3. Presented at QCon New York www.qconnewyork.com Purpose of QCon - to empower software development by facilitating the spread of knowledge and innovation Strategy - practitioner-driven conference designed for YOU: influencers of change and innovation in your teams - speakers and topics driving the evolution and innovation - connecting and catalyzing the influencers and innovators Highlights - attended by more than 12,000 delegates since 2007 - held in 9 cities worldwide
- 6. Jason Hand Q-Con - New York June 2019 jasonhand
- 7. There are systems in which we can determine cause and effect… there are those in which we cannot.& Two Types Of Systems @jasonhand // #QConNYC
- 8. Ordered Un-ordered @jasonhand // #QConNYC
- 11. - Arthur Eddington “Something unknown is doing we don’t know what.” @jasonhand // #QConNYC
- 12. Ordered Un-ordered @jasonhand // #QConNYC
- 16. In complex systems, causality can only be examined, understood, and determined in… hindsight @jasonhand // #QConNYC
- 19. Brain Specialists Heart Specialists Lung Specialists Digestive Specialists @jasonhand // #QConNYC
- 20. Infrastructure Specialists Database Specialists Network Specialists Application Specialists @jasonhand // #QConNYC
- 21. }Infrastructure Specialists Database Specialists Network Specialists Application Specialists @jasonhand // #QConNYC
- 23. Requirements to Learning @jasonhand // #QConNYC
- 26. Improvement Requires Set Back@jasonhand // #QConNYC
- 28. Opportunities Are NOT Distributed Evenly Learning @jasonhand // #QConNYC
- 29. 0 175 350 525 700 Code Commits Config Changes Feature Release Incident Response Opportunity @jasonhand // #QConNYC
- 30. 0 175 350 525 700 Code Commits Config Changes Feature Release Incident Response Consequence of Failure 😏 😟 😖 😭 🤬 @jasonhand // #QConNYC
- 31. Low stakes + high frequency = high opportunity High stakes + low frequency = low opportunity @jasonhand // #QConNYC
- 32. Frequency = opportunity @jasonhand // #QConNYC
- 33. What even is an incident? @jasonhand // #QConNYC
- 34. Incidents are: @jasonhand // #QConNYC
- 36. Feared & Avoided @jasonhand // #QConNYC
- 37. Prevention Is a Fool’s Game @jasonhand // #QConNYC
- 38. - Nida Farrukah (Monitorama PDX 2019) “It cost you an outage to get to that data.” @jasonhand // #QConNYC
- 39. To label incidents and disruptions as bad is not just a misunderstanding of how complex systems work …it is counterproductive. @jasonhand // #QConNYC
- 40. Incidents are the continuous feedback of your complex system @jasonhand // #QConNYC
- 41. Techniques To Learn @jasonhand // #QConNYC
- 42. Root Cause Analysis is insufficient! We need more data jhand.co/PIR_book @jasonhand // #QConNYC
- 44. ? ? ? ? ? @jasonhand // #QConNYC
- 46. Mental Models Conversation Tools Theories Knowledge & Info Rest Experience Confidence Equipment Language @jasonhand // #QConNYC
- 52. 13:45:06 13:46:34 13:49:27 13:50:53 13:52:14 ALERT: SLO BREACH - Latency on: Db_User_Login_Prod - (Customers Impacted) - Sev03 ACK: Primary On-call Engineer E1: Log Analytics shows we’ve been escalating rapidly since around 1:30 p.m. E1: @E2 … are you available to take a look? I’m not sure where to look next. E2: Yep.. looking now. One sec. Timeline of Events @jasonhand // #QConNYC
- 53. Incidents are NOT: Linear @jasonhand // #QConNYC
- 60. - Samuel Arbesman (Overcomplicated) “If each (component) of a system has a total of six distinct inputs and outputs, and we have only ten modules, there are more ways of connecting all these modules together than there are stars in the universe.” @jasonhand // #QConNYC
- 62. (Weick et al.,1999; Ringstad & Szameitat, 2000) “A critical component of high resilience in organizations is continuous learning from events, ‘near miss’ incidents, and accidents.” @jasonhand // #QConNYC
- 63. Operational Knowledge & Mental Models @jasonhand // #QConNYC
- 64. Exploration & Experimentation (Learning Reviews) (Game Days / Chaos) @jasonhand // #QConNYC
- 67. Discovery requires curiosity We are here to LEARN @jasonhand // #QConNYC
- 69. Invite a broad and diverse group to the conversation Ask deeper questions (not just “why”) @jasonhand // #QConNYC
- 70. Allow For Time@jasonhand // #QConNYC
- 71. Spread the conversation out Allow for reflection and synthesis (themes, narrative details, actionable takeaways) @jasonhand // #QConNYC
- 72. No Pain No Gain @jasonhand // #QConNYC
- 74. Decrease Blind Spots @jasonhand // #QConNYC
- 75. Increase Knowledge & Mental Models @jasonhand // #QConNYC
- 76. One Last Thing… @jasonhand // #QConNYC
- 77. I, I don't want to move mountains I like them just Where they are I, I want to lift the curtains From my heart, from your heart - Bonnie Paine (Elephant Revival) - “Will Carry On” @jasonhand // #QConNYC
- 79. Watch the video with slide synchronization on InfoQ.com! https://www.infoq.com/presentations/ challenges-learning-complex-systems/