The core business of the real estate agents in Delhi is built on human relationships, between colleagues or with customers. Social capital is the basis of commercial activity, and it all starts with interpersonal relationships.
The document discusses building partnerships of excellence in the REO community. It emphasizes engaging in new conversations to bridge gaps, promote mutual understanding through partnering rather than dictating, and creating a shared sense of ownership and commitment to change. Benefits include innovative solutions, new perspectives, learning, and reduced conflict through meaningful involvement of all stakeholders.
The document discusses different approaches to negotiations, specifically in an agile context. It contrasts positional bargaining, which is a win-lose approach, with interest-based negotiation, which focuses on interests rather than positions. Interest-based negotiation considers both parties' best alternative to a negotiated agreement (BATNA) and seeks to find options that satisfy both parties' interests rather than either party's individual interests. The document advocates for using interest-based negotiation techniques like separating people from problems, focusing on interests, inventing options for mutual gain, and effective bilateral communication.
Effective communication is important for change management and drives business results. Research shows that companies with highly effective communication see 47% higher shareholder returns and are 4 times more likely to have high employee engagement. Improving communication effectiveness can increase a company's market value by 15.7%. However, there are common mistakes made during change communication such as focusing only on facts without emotions, treating all stakeholders the same, and moving too quickly without celebration. To drive change, communication must reach both people's hearts and minds by shaping a clear path forward using a balanced communication plan across both formal and informal channels with clarity, consistency and continuity.
Negotiation is a strategic discussion that allows parties to reach an agreement in a way that satisfies both sides. It involves compromise where each party makes concessions to find a mutually agreeable solution. Good negotiators prepare thoroughly, listen to understand all perspectives, find areas of agreement, and think creatively to reach optimal outcomes. Different negotiation styles like competing, avoiding, accommodating, compromising, and collaborating can be used effectively depending on the situation. The key is to overcome fears, know your priorities and alternatives, and practice negotiation skills.
The document discusses flexibility as the greatest asset of a master negotiator. It emphasizes the importance of assessing each negotiating situation independently and adjusting one's approach accordingly. The document outlines different negotiating strategies such as avoiding, accommodating, competing, collaborating, and compromising. It advises negotiators to consider the importance of outcome and relationship in a given negotiation to determine the best matching strategy. Overall, the document stresses that master negotiators must thoughtfully analyze each situation to select the optimal negotiating approach rather than relying on personal preferences.
It is truly mentioned in the book that nowadays, win-win has been the paradigm for any kind of business that plays with your emotions and takes advantage of your instincts to make a deal. Start with no, is a basic focus on the system of decision-based negotiation, which helps you learn about yourself and how to control and understand your emotions. The ‘start with no’ consists of many different kinds of business and personal stories stating every point regarding the system that will guide change in the negotiator’s life. The author's focus is on honesty and people's being honest about their goals and good ethics.
The document discusses the importance of soft skills for procurement professionals. It notes that soft skills like communication, emotional intelligence, and relationship building are highly valued by procurement leaders and enable professionals to better navigate difficult negotiations. While technical skills can be taught, soft skills are innate abilities that companies look for in new hires to create high-performing teams. Transparency in procurement through measures like e-procurement can also help reduce corruption.
The document discusses building partnerships of excellence in the REO community. It emphasizes engaging in new conversations to bridge gaps, promote mutual understanding through partnering rather than dictating, and creating a shared sense of ownership and commitment to change. Benefits include innovative solutions, new perspectives, learning, and reduced conflict through meaningful involvement of all stakeholders.
The document discusses different approaches to negotiations, specifically in an agile context. It contrasts positional bargaining, which is a win-lose approach, with interest-based negotiation, which focuses on interests rather than positions. Interest-based negotiation considers both parties' best alternative to a negotiated agreement (BATNA) and seeks to find options that satisfy both parties' interests rather than either party's individual interests. The document advocates for using interest-based negotiation techniques like separating people from problems, focusing on interests, inventing options for mutual gain, and effective bilateral communication.
Effective communication is important for change management and drives business results. Research shows that companies with highly effective communication see 47% higher shareholder returns and are 4 times more likely to have high employee engagement. Improving communication effectiveness can increase a company's market value by 15.7%. However, there are common mistakes made during change communication such as focusing only on facts without emotions, treating all stakeholders the same, and moving too quickly without celebration. To drive change, communication must reach both people's hearts and minds by shaping a clear path forward using a balanced communication plan across both formal and informal channels with clarity, consistency and continuity.
Negotiation is a strategic discussion that allows parties to reach an agreement in a way that satisfies both sides. It involves compromise where each party makes concessions to find a mutually agreeable solution. Good negotiators prepare thoroughly, listen to understand all perspectives, find areas of agreement, and think creatively to reach optimal outcomes. Different negotiation styles like competing, avoiding, accommodating, compromising, and collaborating can be used effectively depending on the situation. The key is to overcome fears, know your priorities and alternatives, and practice negotiation skills.
The document discusses flexibility as the greatest asset of a master negotiator. It emphasizes the importance of assessing each negotiating situation independently and adjusting one's approach accordingly. The document outlines different negotiating strategies such as avoiding, accommodating, competing, collaborating, and compromising. It advises negotiators to consider the importance of outcome and relationship in a given negotiation to determine the best matching strategy. Overall, the document stresses that master negotiators must thoughtfully analyze each situation to select the optimal negotiating approach rather than relying on personal preferences.
It is truly mentioned in the book that nowadays, win-win has been the paradigm for any kind of business that plays with your emotions and takes advantage of your instincts to make a deal. Start with no, is a basic focus on the system of decision-based negotiation, which helps you learn about yourself and how to control and understand your emotions. The ‘start with no’ consists of many different kinds of business and personal stories stating every point regarding the system that will guide change in the negotiator’s life. The author's focus is on honesty and people's being honest about their goals and good ethics.
The document discusses the importance of soft skills for procurement professionals. It notes that soft skills like communication, emotional intelligence, and relationship building are highly valued by procurement leaders and enable professionals to better navigate difficult negotiations. While technical skills can be taught, soft skills are innate abilities that companies look for in new hires to create high-performing teams. Transparency in procurement through measures like e-procurement can also help reduce corruption.
Peter Looney, a project manager at IT company Globus Inc., agreed to an unrealistic deadline for a software development project for client Maxwell Telecommunications. When issues arose, Peter had not properly negotiated terms for extensions or additional requirements. As a result, Globus incurred losses due to penalties, increased scope without updated terms, and overtime costs. The document emphasizes the importance of negotiation skills for professionals to avoid such problems and instead reach mutually agreeable solutions through open discussion and compromise.
Module 4 - BackgroundThird Party Intervention and Global Negot.docxjacmariek5
Module 4 - Background
Third Party Intervention and Global Negotiation
THIRD PARTY INTERVENTION
It probably goes without saying that litigation is likely the more expensive and the most time consuming. Lawyers have a knack for tying up a case in a tangle of legal knots for years. The outcome is often uncertain and the resulting benefits can be nebulous at best.
Arbitration, as it turns out, may not be that much more productive than litigation, as this dispute resolution process can also be costly and time consuming for the participants. However, the effect and influence of arbitrators can vary quite significantly between countries and cultures. In some countries, arbitrators may be inclined to impose a settlement on the parties in dispute, and in other countries they may be inclined to facilitate a more amicable agreement. Arbitration may be a more proactive venue than litigation. One thing is clear about a dispute in a joint venture partnership though: there is little hope that the relationship between the partners will likely survive either process.
Often, many companies will resort to either litigation or arbitration first. This may be a mistake.
This brings us to mediation. Mediation is the least-used process to resolve disputes. So, what are the similarities and the differences? First, a mediator is chosen by both parties, and will bring their own applicable expertise to the dispute process, as well as an understanding of the basis of the dispute. More importantly, mediators are both neutral and objective. The mediator will use the resources of both parties to help both parties resolve their conflict. In other words, a mediator, more than anyone else, can help mend a contractual dispute and save a relationship. Let’s look at an example.
In Italy, a company called Nuovo Pignone, which manufactured heavy equipment, was being sued by an insurance company to recoup a claim they paid out to one of NP’s customers. The customer had lost business when some of the equipment it had purchased from NP failed in a contract job. NP suggested they use a mediator. Both the insurance company and the customer who had sustained the loss agreed. A retired Italian judge was called in to mediate. The judge focused on settlement as his objective in the dispute.
By taking this approach, the parties were able to more realistically gauge each other’s strengths and weaknesses. The customer was persuaded to put pressure on the insurance company as he was still a valued customer of both parties despite his dispute with NP. As a result, the insurance company was persuaded to settle for a reasonable and acceptable amount of money. In the end, all parties were satisfied through the mediator’s efforts and the business relationship between the parties was successfully maintained.
A mediator can more readily help the parties shape or restructure their agreements and is thereby more likely to also preserve a profitable ongoing relationship than would have be.
Interpersonal skills refer to mental and communicative abilities used during social interactions to achieve certain effects. Key interpersonal skills include empathy, building trust through integrity and consistency, active listening without interrupting, understanding different communication styles, assertiveness, and resolving conflicts cooperatively. Mastering interpersonal skills is important for business relationships and competitive advantage, as skills like empathy and trust help create strong connections and commitments.
Presentation I gave awhile back going over partnering in the era of the 3rd Platform, why it is important to develop key partner relationships to accelerate cloud business and deliver true digital transformation services!
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The document discusses networking and provides tips for career changers. It defines networking as "a process where you develop long term relationships with others for mutual benefit." It notes that networking involves building relationships, not just collecting contacts, and is a two-way process where you both provide and receive assistance. The document provides advice on developing a networking strategy, important skills like listening and building rapport, and suggests networking can happen anytime and anywhere by meeting people individually or at group events.
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There is a clear tendency to identify trouble makers based on individual’s perceptions or past experience. We often relate to someone else behavior, on single characteristics that are dominants. In other circumstances we are comparing behaviors in the same group assuming that all individuals belonging to that group shall behave the same way. This is forcing individuals to adapt their behavior in that group, not necessary producing the best outcome in term of performances or motivation.
The document discusses how Mortgage Coach can help mortgage professionals, borrowers, and realtors. It says that Mortgage Coach allows realtors to easily access information on mobile devices and provides borrowers a simple yet impactful experience through video, graphs, and charts rather than complicated paperwork. The document also provides sample scripts for mortgage professionals to position themselves as trusted advisors who use Mortgage Coach's Total Cost Analysis to help borrowers potentially save tens of thousands over the life of their loan.
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Good communication is important for business success. Poor communication can lead to delayed projects, unhappy customers, and upset shareholders. Effective communication means ensuring the intended message is received without distortion, which is challenging with "one-to-many" communication to multiple people. New product development requires concise, accurate communication between small teams to increase innovation success. A CEO can boost employee morale during downturns through honest, open communication about the company's situation and plans. Salespeople must clearly communicate product details through one-on-one conversations and read body language to address customer objections.
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The document discusses techniques for effective international negotiations. It outlines 10 key steps in the negotiation process: 1) plan the negotiation, 2) adopt a win-win approach, 3) maintain high aspirations, 4) use simple, clear language, 5) ask questions and listen, 6) build relationships, 7) maintain integrity, 8) discuss concessions, 9) be patient, and 10) understand the local culture. Negotiations are important for international business dealings as they help build relationships, find quality solutions, and avoid future conflicts. Effective negotiations involve understanding the negotiation process, behaviors of those involved, and the issues being negotiated.
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The document discusses the importance of effective face-to-face sales conversations even as technology plays a larger role in B2B transactions. While technology can manage some sales processes, complex high-value sales still require human interaction. However, technology may be hindering conversational skills as it increases distractions. The ability to have effective conversations is essential for sales performance but often overlooked without feedback and coaching. Salespeople and others involved in conversations may overestimate their skills. Investing in skilled sales coaching can improve conversations and return on this investment.
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Peter Looney, a project manager at IT company Globus Inc., agreed to an unrealistic deadline for a software development project for client Maxwell Telecommunications. When issues arose, Peter had not properly negotiated terms for extensions or additional requirements. As a result, Globus incurred losses due to penalties, increased scope without updated terms, and overtime costs. The document emphasizes the importance of negotiation skills for professionals to avoid such problems and instead reach mutually agreeable solutions through open discussion and compromise.
Module 4 - BackgroundThird Party Intervention and Global Negot.docxjacmariek5
Module 4 - Background
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It probably goes without saying that litigation is likely the more expensive and the most time consuming. Lawyers have a knack for tying up a case in a tangle of legal knots for years. The outcome is often uncertain and the resulting benefits can be nebulous at best.
Arbitration, as it turns out, may not be that much more productive than litigation, as this dispute resolution process can also be costly and time consuming for the participants. However, the effect and influence of arbitrators can vary quite significantly between countries and cultures. In some countries, arbitrators may be inclined to impose a settlement on the parties in dispute, and in other countries they may be inclined to facilitate a more amicable agreement. Arbitration may be a more proactive venue than litigation. One thing is clear about a dispute in a joint venture partnership though: there is little hope that the relationship between the partners will likely survive either process.
Often, many companies will resort to either litigation or arbitration first. This may be a mistake.
This brings us to mediation. Mediation is the least-used process to resolve disputes. So, what are the similarities and the differences? First, a mediator is chosen by both parties, and will bring their own applicable expertise to the dispute process, as well as an understanding of the basis of the dispute. More importantly, mediators are both neutral and objective. The mediator will use the resources of both parties to help both parties resolve their conflict. In other words, a mediator, more than anyone else, can help mend a contractual dispute and save a relationship. Let’s look at an example.
In Italy, a company called Nuovo Pignone, which manufactured heavy equipment, was being sued by an insurance company to recoup a claim they paid out to one of NP’s customers. The customer had lost business when some of the equipment it had purchased from NP failed in a contract job. NP suggested they use a mediator. Both the insurance company and the customer who had sustained the loss agreed. A retired Italian judge was called in to mediate. The judge focused on settlement as his objective in the dispute.
By taking this approach, the parties were able to more realistically gauge each other’s strengths and weaknesses. The customer was persuaded to put pressure on the insurance company as he was still a valued customer of both parties despite his dispute with NP. As a result, the insurance company was persuaded to settle for a reasonable and acceptable amount of money. In the end, all parties were satisfied through the mediator’s efforts and the business relationship between the parties was successfully maintained.
A mediator can more readily help the parties shape or restructure their agreements and is thereby more likely to also preserve a profitable ongoing relationship than would have be.
Interpersonal skills refer to mental and communicative abilities used during social interactions to achieve certain effects. Key interpersonal skills include empathy, building trust through integrity and consistency, active listening without interrupting, understanding different communication styles, assertiveness, and resolving conflicts cooperatively. Mastering interpersonal skills is important for business relationships and competitive advantage, as skills like empathy and trust help create strong connections and commitments.
Presentation I gave awhile back going over partnering in the era of the 3rd Platform, why it is important to develop key partner relationships to accelerate cloud business and deliver true digital transformation services!
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Networking is a process of developing long-term relationships with others for mutual benefit. It involves building relationships, not just collecting contacts, and is a two-way process where both parties provide and receive assistance. Networking can help career changers research careers, identify new paths, learn from others' experiences, find mentors, and discover job opportunities. Effective networking requires skills like listening, rapport building, questioning, and pushing one's comfort zone.
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1. Jain Estates Oncor International
The role of empathy in real estate brokerage
It will have happened to you, as part of your profession as a real estate agent, to come across a
particularly hostile person. This leads to a series of consequences. Not least, it can have an impact on
the relationship with customers. How can a conflict be prevented in these circumstances?
In the field of real estate brokerage, developing a good understanding and communication skills can
really make a difference.
The core business of the real estate agents in Delhiis built on human relationships, between colleagues
or with customers. Social capital is the basis of commercial activity, and it all starts with interpersonal
relationships.
From the first appointment, a dialogue is established, a contact with another person who has specific
needs and methods, often different from ours. But entering immediately into empathy with those we
face, this can facilitate the relationship and be decisive in the success of a negotiation or a collaboration.
What does it imply, in practice, to be empathetic?
2. We can summarize the concept of empathy in the following points:
· Listen and understand the needs and needs of the person;
· Communicate effectively and without bullying the other;
· Be open to finding solutions that can be satisfying for everyone.
Referring to the real estate reality, the human relationship is necessarily involved. This includes both the
relationship between colleagues and between agents and customers.
Listening and understanding imply knowing how to prepare yourself for collaboration with those who
are in front of you, excluding any emotional and personal attitude (sympathy, antipathy) and avoiding
hiding behind your needs, points of view or moral judgments. This is enough, at times, to prevent
misunderstandings that could lead to conflicts.
· Communication plays an essential role: using a language understandable to your interlocutor
allows you to connect.
· Flexibility and adaptation are the key to opening a constructive relationship.
· In the commercial, empathy is the ingredient that cannot miss such a good seller because you
can build a beneficial relationship for all parties involved.
The advantages of being empathic
All these factors contribute to creating productive and lasting relationships and help prevent conflict
situations. The positive aspects can be found in different areas.
One example is the fact that many customers prefer to buy products or services from companies that
they perceive as 'empathetic' through marketing actions aimed at emphasizing attention to consumer
needs.
Is there still reason to consider hiring a real estate agent in 2019?
Now, what can a real estate agents in Noidado that you could not do yourself in 2019? The broker still
has several strings to his bow and can be an indispensable ally. The problem is that there are still too
many ostrich brokers who do not want to adapt to the information age. We are in a period of transition,
society has never evolved so quickly, and sometimes it can be hard to follow.
3. The real problem is that some brokers continue to live in the past! Most industries are currently facing
this reality. Technology changes everything! We understand that it's very hard to change when you have
been working the same way for 30 years.
In conclusion, training in being empathetic improves relationships and increases productivity.
https://www.jainoncor.com/