The Road to Accessible Healthcare IT (role=drinks June 2019)

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Following an invitation to speak at the accessibility-aimed role=drinks meetup on June 15th 2019 in Amsterdam, I dove into the state of accessibility of healthcare websites as reported by Stichting Accessibility as reported in 2018. I also shared my vision of the road to accessible healthcare IT: what can we do to make things better?

Healthcare

Source:
https://hbr.org/2016/04/a-chart-
that-shows-which-industries-are-
the-most-digital-and-why

blind
visually impaired
color blind
deaf/hard-of-hearing
physically impaired
dyslexic
low literacy
= 4 million people with a disability
= 25% of Dutch population
78.000
238.000
700.000
1.300.000
1.500.000
825.000
1.500.000
Source:
Stichting Accessibility, Monitor 2017:
Digitale Toegankelijkheid binnen de Zorg
Original source:
Jeroen Hulscher @ Microsoft (2011)

Source:
Stichting Accessibility, Monitor 2017:
Digitale Toegankelijkheid binnen de Zorg
Category Total No a11y problems
Hospitals 124 1.0%
Care institutions/
housing facilities
295 1.4%
General practitioners 3499 3.8%
Dentists 3077 4.5%
Pharmacies 1616 0.9%

• none fully accessible
• 50% no keyboard navigation
• 90% bad color contrast
• 60% no image zoom
• 85% unclear forms
Source:
Stichting Accessibility, Monitor 2017:
Digitale Toegankelijkheid binnen de Zorg

• 76% no video subtitles
• 92% no skiplinks
• use of inaccessible PDF’s
• no text types e.g. headers
• no interactive element codes
Source:
Stichting Accessibility, Monitor 2017:
Digitale Toegankelijkheid binnen de Zorg

Source:
Stichting Accessibility, Monitor 2017:
Digitale Toegankelijkheid binnen de Zorg
Awareness
Management
support
Training
Documentation
External
resources
Accessibility
of hospital
websites
Budget
Involved
employees
Company size
Company profit

• especially management level
• priority on patient empowerment
• once aware: importance recognized

Dec 10th, 2018:
WCAG 2.1 added to body
of recognized standards
for healthcare IT in NL
Source:
https://www.icthealth.nl/nieuws/informatieberaad
-wil-digitale-toegankelijkheid-voor-iedereen/

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