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The “Quincy” Effect…
why organizations fail to achieve their full potential
By: Joseph C. Campbell
November 2010
Background…
 From October 3rd 1976 to September 5th
1983, Dr. Quincy (a crime fighting
coroner) played by actor Jack Klugman
would share his deductions about that
weeks crime at the start of each show
with his boss Dr. Robert Asten however
this discussion would always end in
conflict with Quincy having to re-prove
himself week after week.
 Does this sound familiar?
Concept…
 After the 6th episode I quit watching as
the plot became clear, Dr. Quincy would
tell his boss the answer (based upon his
experience and knowledge). The Boss
would dismiss Quincy out of hand and in
the end Quincy was proven right.
 Why was Quincy dismissed
repeatedly by his management when
he had a track record of success?
The Impact…
 Fast forward more then 30 years and the
majority of corporations still fail to value the
institutional knowledge and abilities of their
employees.
 Management spends more time second
guessing their staff rather then supporting
and empowering them.
 Opportunities are lost, employee satisfaction
diminished, and the overall effectiveness of
the firm is reduced because of this.
The “Quincy” Factor…
 If the “Quincy Effect” caused viewers to tune
out, just think of what this is doing to your
employees?
 Seth Goden in his work “Linchpin” points out
we have become a culture of “attendance”,
you show up and you are paid for simply
showing up, not the value you’ve provided.
 In the show, Quincy was paid to “show up”,
and discouraged from innovation by
managements negative application of the
“Quincy Factor”.
What's your “Quincy” Factor?
 Success is driven by innovation, innovation is
driven by empowerment, empowerment is
driven by knowledge, knowledge is possessed
by people.
 When people are empowered, innovation is
the natural result.
 However when institutional knowledge is
ignored, a culture of “attendance without
brilliance” is created.
 Success is therefore driven by actively
knowing and managing your “Quincy Factor”.

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The Quincy Effect...

  • 1. The “Quincy” Effect… why organizations fail to achieve their full potential By: Joseph C. Campbell November 2010
  • 2. Background…  From October 3rd 1976 to September 5th 1983, Dr. Quincy (a crime fighting coroner) played by actor Jack Klugman would share his deductions about that weeks crime at the start of each show with his boss Dr. Robert Asten however this discussion would always end in conflict with Quincy having to re-prove himself week after week.  Does this sound familiar?
  • 3. Concept…  After the 6th episode I quit watching as the plot became clear, Dr. Quincy would tell his boss the answer (based upon his experience and knowledge). The Boss would dismiss Quincy out of hand and in the end Quincy was proven right.  Why was Quincy dismissed repeatedly by his management when he had a track record of success?
  • 4. The Impact…  Fast forward more then 30 years and the majority of corporations still fail to value the institutional knowledge and abilities of their employees.  Management spends more time second guessing their staff rather then supporting and empowering them.  Opportunities are lost, employee satisfaction diminished, and the overall effectiveness of the firm is reduced because of this.
  • 5. The “Quincy” Factor…  If the “Quincy Effect” caused viewers to tune out, just think of what this is doing to your employees?  Seth Goden in his work “Linchpin” points out we have become a culture of “attendance”, you show up and you are paid for simply showing up, not the value you’ve provided.  In the show, Quincy was paid to “show up”, and discouraged from innovation by managements negative application of the “Quincy Factor”.
  • 6. What's your “Quincy” Factor?  Success is driven by innovation, innovation is driven by empowerment, empowerment is driven by knowledge, knowledge is possessed by people.  When people are empowered, innovation is the natural result.  However when institutional knowledge is ignored, a culture of “attendance without brilliance” is created.  Success is therefore driven by actively knowing and managing your “Quincy Factor”.