E-government has the potential to both transform how governments interact with citizens and increase transparency and accountability, but it also could be used to increase centralized control. While e-government initiatives like online services and regulations can help businesses, they do not necessarily make governments more democratic. For e-government to truly empower citizens, governments need to be willing to open up access to information and replace command-and-control structures with more transparency. However, digital divides and other challenges still exist in fully realizing e-government's democratic goals.

1. 11/21/2016 The Powers That E - CIO
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Jeffrey Kaplan (CIO) 08 October, 2001 12:50
The Powers That E
A look at e-­government for the people and high-­performing work environments.
The current e-­government mantra -­ focused on digital divides, killer applications and budget savings -­ misses the more compelling
questions: will e-­government transform how government interacts with the populace or serve as a convenience for busy citizens and
civil servants? Are we on the threshold of a digital democracy or merely heading toward constant policy-­by-­polling and 24/7 surveillance
by law enforcement agencies?
High-­priced technologies generally add unnecessary costs to otherwise poorly managed organisations. In other words, before you can
get e-­government right, you need to get e-­governance right. Poor governance cannot be cured by e-­elixirs. Computers and Internet
access will not undo corrupt, bloated bureaucracies or ineffective public institutions. Indeed, e-­government threatens the political status
quo. Political elites and entrenched bureaucrats -­ particularly in places where government jobs have high profit margins -­ may resist.
Disturbing scenarios arise when we consider how nondemocratic governments will adopt, or co-­opt, information technologies. Such
regimes treat control of information as a political bedrock. Access to information is constrained or rationed by those in power. Ultimately,
information access is less an issue of too few telephones and computers. Rather, education and a "culture of information" are the
foundations for enriching the information-­poor and building e-­governments.
Consider events earlier this year in China. While President Jiang Zemin lauds the power and promise of IT, new regulations on Internet
companies prohibit any content that subverts state power or "harms the reputation" of China. Beijing has long blocked direct access to
foreign news and politically-­oriented Web sites. Its powerful Ministry of State Security closed Web sites for posting what it termed
"counter-­revolutionary content". At least 20 Chinese cities and provinces are creating special police units to monitor Internet activity.
Chinese leaders are girding themselves for the mother of all battles -­ the control of information. In some respects, they are not far from
the truth. China's IT industry is growing 20 per cent annually. That means more computers, more Internet entrepreneurs, more Chinese
language Web sites, more chat rooms, more streamed radio and video broadcasts, more users clamouring for additional information.
However, it is difficult to draw a line in the silicon and send troops into TiananmenSquare.com.
As the situation in China demonstrates, absent a willingness to use information in a fundamentally different way, e-­government may
merely reflect the existing tendencies of institutions, or even facilitate more invasive, centralised control. However, in seeking to
construct a Great Firewall to defend against foreign incursions, the Chinese may ultimately be building their own Maginot Line, as
ineffective against an electronic blitzkrieg as the legendary French fortifications were against fast-­moving German soldiers.
High Stakes
Governments of all political persuasions will feel pressure to adapt. Investors will increasingly factor in the e-­government environment -­
meaning less red tape, more transparent regulations, easier payment of fees -­ into business decision making. A country's or city's future
competitiveness will rest on how it positions itself in the race for investment. Governments, especially in smaller countries and localities
that are not prepared to reform, will watch businesses migrate elsewhere, or never invest at all. But online services for businesses will
not neatly translate into more participatory governance for citizens. Take Peru, home to Latin America's first online land registry, and its
election woes. Cutting-­edge e-­government initiatives did nothing to prevent President Alberto Fujimori's use of dirty tricks to remain in
power.
None of this diminishes the democratising potential of e-­government. Online government need not simply mean fewer lines or faster
permits. A recent poll found that the leading aspiration for e-­government among US citizens is to increase government accountability. E-­
government also offers new avenues for participation in public policy-­making. What could be more democratic than that?
There are plenty of caveats to implementing e-­government. Digital divides exist within societies. Unravelling the complexities of online
government requires sustained political commitment and a measure of techno-­literacy among leaders. Privacy and security concerns
must be addressed. Yet, the operative issue for e-­government is the readiness of governments to democratise access to information.
Are they ready to replace command-­and-­control with click-­and-­connect? For the moment, the digital divide applies equally to all levels
of government. Yet, to the extent that citizen-­oriented approaches are adopted, e-­government may signal a step toward e-­Pluribus

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Unum.
Jeffrey Kaplan is an international affairs fellow specialising in e-­government at the Council on Foreign Relations
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