The document outlines major Total Quality Management (TQM) and Supply Chain Management (SCM) practices. It lists 13 practices including top management commitment, customer focus, training, continuous improvement, supplier management, employee involvement, customer relationship management, material management, strategic supplier partnership, information technology, corporate culture, and close supplier partnership. It then rates a company's implementation of these practices as strong in 9 areas, medium in 3 areas, and weak in 1 area.

1. THE MAJOR TQM AND SCM PRACTICES
Name : Designation:
Organization: Department :
TQM/SCM
Top-Management
Commitment
Customer Focus
Training And
Education
Continuous
Improvement And
Innovation
Supplier
Management
Employee
Involvement
Total
Customer
Relationship
Material
Management
StrategicSupplier
Partnership
Information And
Communication
Technologies
Corporate Culture
Close Supplier
Partnership
Total
+ 9 Strong
+3 Medium
+1 Weak