We need to address humanness in our workplaces and in what we create, but this means recognizing that the old processes that helped us create a great single product or experience for everyone don’t work so well for recognizing the individual. And it’s this gap that’s led to the popularity of human-centered design practices.

1. The future of work is
HUMAN

2. Any customer can have a
car painted any color
that he wants
BLACK
so long as it is

3. This leads to
SAMENESS

4. You get what you get.
UPSET
“
“
Don’t
be

5. Consistent, but
LIMITED

7. But as technology
PROGRESSED

8. A focus on the
PERSON

9. DESIGN
Human-centered

10. Divergent Convergent
EMPATHIZE DEFINE IDEATE PROTOTYPE TEST
Divergent Convergent
THE MODEL
Well, at least one version…
EMPATHIZE DEFINE IDEATE PROTOTYPE TEST

11. EMPATHIZE DEFINE IDEATE PROTOTYPE TEST
EMPATHIZE
DEFINE IDEATE PROTOTYPE TEST
Put yourself in the
shoes of who you’re
designing for

12. EMPATHIZE DEFINE IDEATE PROTOTYPE TEST
DEFINE
IDEATE PROTOTYPE TEST
Describe your target
audience’s needs and
frame the problem to
be solved

13. EMPATHIZE DEFINE IDEATE PROTOTYPE TEST
IDEATE
PROTOTYPE TEST
Come up with many
ideas for possible
solutions

14. EMPATHIZE DEFINE IDEATE PROTOTYPE TEST
PROTOTYPE
TEST
Create rough versions
of the most promising
options

15. EMPATHIZE DEFINE IDEATE PROTOTYPE TEST
TEST
Try the prototypes out
to see what works and
what doesn’t

16. EMPATHIZE DEFINE IDEATE PROTOTYPE TEST

17. EMPATHIZE DEFINE IDEATE PROTOTYPE TEST
DESIGN THINKING PERSONAS
USER RESEARCH EMPATHY MAPPING

18. Fail fast & learn
WHEN
DONE
WELL
Find new solutions
Break bad habits
Avoid “one fits none”
Port existing techniques
Design mindset training wheels

19. But there’s
PUSHBACK

20. X+Y ≠“innovation”

21. What’s the rule
for _______?
IT
DEPENDS
“
“

22. Need to dig deep
THE
WEAK
POINTS
Assumptions + confidence
It’s not linear
Be okay with failure
More than one version
Can be overkill

23. What does this mean for
L&D?

24. People’s expectations
ARE HIGHER

25. Walk the walk
PUT PEOPLE
FIRST

26. Does design thinking
REPLACE
instructional design?
???

27. EMPATHIZE DEFINE IDEATE PROTOTYPE TEST
needs analysis and user research storyboards and demos Trying things out
WE’VE BEEN DOING SOME OF
THIS ALL ALONG

28. Learn from
OTHER
industries

29. Lead by example &
PROTECT

30. SEEN & VALUED
Help people feel

31. EMPATHIZE DEFINE IDEATE PROTOTYPE TEST
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