The document outlines the four steps of Nonviolent Communication (NVC) which promote empathy and connection. The steps include making observations without judgment, expressing feelings related to those observations, and identifying the needs behind those feelings. An example is provided for each step to illustrate the process.

1. 4 Steps of Nonviolent
Communication (NVC)
Fostering Empathy, Connection, and
Understanding

2. The 4 Steps of NVC
• 1. Observation
– Describe what you observe without judgment.
Example: “When I see the dishes left in the sink...”
• 2. Feelings
– Express how the observation makes you feel.
Example: “…I feel overwhelmed.”
• 3. Needs
– Identify the need behind your feeling.
Example: “I need support in keeping the house
clean.”