Creating better brands through strategic touchpoint design: In a case study we evaluated the brand experience of top European airlines. Based on findings, we designed solutions to orchestrate and optimize touchpoints and create beneficial and brand-supporting experiences. Combining the user-centered design approach and the business-driven marketing technique, brand experiences are designed to both offer maximum value for the user and at the same time convey relevant brand messages and thus serve the business.
This study was compiled for and presented at IA Conference "Brand Experience" in May 2014 in Berlin.
UI-UX Practical Talking, is presentation for a session I did in the GUC & the ITI, about the meaning and the difference between The UI and the UX, the key principals about building good UX of products, focusing on mobility and mobile design.
Slides from a service design workshop held at Ratkaisu13, an annual conference organized by CGI Finland (formerly known as Logica). If you are interested in knowing more, get in touch.
Talk d'Audrey Hacq, Lead Designer & Design System expert @Idean France
Retour de plus d'un an d'expérience sur la mise en place d'un design system pour le Crédit Agricole. Comment mettre en place un design system from scratch et embarquer les équipes ? Comment ensuite le maintenir, le faire évoluer et mesurer son succès ?
Environnement virtuels, ergonomie et uxNaji Bouchiba
Présentation sur les critères d'évaluation des Environnements Virtuels (Réalité virtuelle), sur les modèles de l'UX et sur la conception centrée utilisateurs des EV's
Shared at "Data-Driven Design for User Experience" with Le Wagon Tokyo, 25 Aug
https://www.meetup.com/ja-JP/Le-Wagon-Tokyo-Coding-Station/events/280067831/
In UX design, data means the voice of users (customers) and actionable insights that are beyond just numbers. Hearing these voices through user research and usage analytics is a critical process of building a human-centric design. Based on data-driven design, UX designers, product managers, and even senior management can listen to the inner voice of users and extrapolate those to discover a user journey for clear call-to-action and unwavering customer loyalty.
At this webinar, our guest speaker Emi Kwon, UX Design Director at Metlife, will walk you through the basics of data-driven design as well as share some tips and tricks for making data-driven design your value proposition as a product manager/ UX specialist.
Agenda:
✔️ Data ecosystem — Data lake, data warehouse…what does it mean for UX?
✔️ Small data and big data — the opportunities and pitfalls
✔️ Research method basics — qualitative, quantitative or triangulated
✔️ Usage analytics and A/B testing
✔️ What about COVID-19 and remote usability testing?
UI-UX Practical Talking, is presentation for a session I did in the GUC & the ITI, about the meaning and the difference between The UI and the UX, the key principals about building good UX of products, focusing on mobility and mobile design.
Slides from a service design workshop held at Ratkaisu13, an annual conference organized by CGI Finland (formerly known as Logica). If you are interested in knowing more, get in touch.
Talk d'Audrey Hacq, Lead Designer & Design System expert @Idean France
Retour de plus d'un an d'expérience sur la mise en place d'un design system pour le Crédit Agricole. Comment mettre en place un design system from scratch et embarquer les équipes ? Comment ensuite le maintenir, le faire évoluer et mesurer son succès ?
Environnement virtuels, ergonomie et uxNaji Bouchiba
Présentation sur les critères d'évaluation des Environnements Virtuels (Réalité virtuelle), sur les modèles de l'UX et sur la conception centrée utilisateurs des EV's
Shared at "Data-Driven Design for User Experience" with Le Wagon Tokyo, 25 Aug
https://www.meetup.com/ja-JP/Le-Wagon-Tokyo-Coding-Station/events/280067831/
In UX design, data means the voice of users (customers) and actionable insights that are beyond just numbers. Hearing these voices through user research and usage analytics is a critical process of building a human-centric design. Based on data-driven design, UX designers, product managers, and even senior management can listen to the inner voice of users and extrapolate those to discover a user journey for clear call-to-action and unwavering customer loyalty.
At this webinar, our guest speaker Emi Kwon, UX Design Director at Metlife, will walk you through the basics of data-driven design as well as share some tips and tricks for making data-driven design your value proposition as a product manager/ UX specialist.
Agenda:
✔️ Data ecosystem — Data lake, data warehouse…what does it mean for UX?
✔️ Small data and big data — the opportunities and pitfalls
✔️ Research method basics — qualitative, quantitative or triangulated
✔️ Usage analytics and A/B testing
✔️ What about COVID-19 and remote usability testing?
This was a presentation done for a basics of UI/UX for basecode.
For more informaton, you can reach out to me on
Aroyewun Babajide
aroyewunbabajide@gmail.com
https://twitter.com/damaroy
https://www.linkedin.com/in/aroyewunbabajide/
https://www.behance.net/damaroy
Understanding UI ( User Interface ), UX ( User Experience ) & CX ( Customer Experience ) in context with Left brain Right brain theory
By Atalbihari Baddar
A word “design” has a very broad meaning and is used in nearly every business or industry. We always have an intuitive awareness of what this is about though. But when we talk about UX and UI design terms, everything is getting a lot more complicated.
What is UI UX design? Is it a generic term? Or UX and UI are two separate concepts? If they are autonomous notions, so why are they always used together? In this article I want to answer all your questions concerning this topic.
https://spdload.com/blog/ux-vs-ui-design/
How do you make an entire service visible? And align frontstage customer experience with backstage business processes? April’s Service Design Drinks in Berlin gave an introduction to one of the most central delivery tools and artefact in service design. A comprehensive input was followed by a related hands-on session.
We’ve all had discussions about the great ‘UX’ of a product, or the poor ‘UI’ of a website. Is it a secret language you will never be lucky to know more about it?
Actually, it is very simple, For example: While User Experience is a bunch of tasks focused on optimization of a product for effective and enjoyable use; User Interface Design is its complement, the look and spirit, the presentation and interactivity of a product.
L'émotion est un vecteur très fort pour faire passer un message auprès des gens. Je vous présenterais rapidement comment intégrer le design émotionnel pour que vos sites ou vos applications soient encore plus efficaces. Le tout illustré par des exemples concrets.
Un transcript de la présentation est disponible sur : www.matparisot.fr/humantalks-le-design-emotionnel/
UX STRAT Europe 2017: David Ruiz, "Developing a Multi-Channel Banking Experie...UX STRAT
UX STRAT Europe 2017 presentation by David Ruiz, Head of Design and CX, Orange Bank: "Developing a Multi-Channel Banking Experience for a Telecom Giant"
Quick introduction to UX & service design, high-level process & some methodologies and inspiration.
This deck was created for the workshop on UCD for the built environment.
As design practitioners, it's increasingly common for guidelines around accessibility to be mandated in our digital work. This shouldn't be viewed as a way of conforming creative work, but instead viewed as an opportunity to make inclusivity a guiding principle in the experiences we craft.
In the world of tech capitals, a discussion about the great UX of a product, or the poor UI of a website is a common conversations we’ve all overheard. But what is exactly the difference between UI & UX design? Find out more in this presentation.
Diagrams, pictures and graphics in the slides are not mine unless stated otherwise. Please do not distribute without permission.
In today's video, I showed & discussed one of the most anticipated topics! "Design System". Here I talked in detail about the concepts and applications.
Branded Customer Experience – Bridging promise and fulfillmentChristian Vatter
As customers lose trust in traditional message oriented forms of marketing, it becomes more important what a brand does than what it says. As a new way to build brand preference, Branded Experiences are combining the traditional branding approach with the method of service design. Based on brand positioning and customer needs it designs and optimizes the customer-brand relationship by creating encounters and touchpoints with the company that are pleasant, useful, and beneficial for people. At the same time, these encounters are designed to bring the brand promise to life. This approach offers a modern and sustainable form of marketing and brand building.
Service brands have additional branding options that product brands don’t have: The service experience.
This presentation features a framework and an applied case study on Service Branding or Branded Customer Experience – how to create a signature experience through the process of combining service design and branding – leaving customers with a unique story they can experience first-hand.
Approach presented at Service Design Network SDN Global Conference 2016 in Amsterdam #SDGC16 #ServiceBranding #BrandedCustomerExperience #BrandExperience
This was a presentation done for a basics of UI/UX for basecode.
For more informaton, you can reach out to me on
Aroyewun Babajide
aroyewunbabajide@gmail.com
https://twitter.com/damaroy
https://www.linkedin.com/in/aroyewunbabajide/
https://www.behance.net/damaroy
Understanding UI ( User Interface ), UX ( User Experience ) & CX ( Customer Experience ) in context with Left brain Right brain theory
By Atalbihari Baddar
A word “design” has a very broad meaning and is used in nearly every business or industry. We always have an intuitive awareness of what this is about though. But when we talk about UX and UI design terms, everything is getting a lot more complicated.
What is UI UX design? Is it a generic term? Or UX and UI are two separate concepts? If they are autonomous notions, so why are they always used together? In this article I want to answer all your questions concerning this topic.
https://spdload.com/blog/ux-vs-ui-design/
How do you make an entire service visible? And align frontstage customer experience with backstage business processes? April’s Service Design Drinks in Berlin gave an introduction to one of the most central delivery tools and artefact in service design. A comprehensive input was followed by a related hands-on session.
We’ve all had discussions about the great ‘UX’ of a product, or the poor ‘UI’ of a website. Is it a secret language you will never be lucky to know more about it?
Actually, it is very simple, For example: While User Experience is a bunch of tasks focused on optimization of a product for effective and enjoyable use; User Interface Design is its complement, the look and spirit, the presentation and interactivity of a product.
L'émotion est un vecteur très fort pour faire passer un message auprès des gens. Je vous présenterais rapidement comment intégrer le design émotionnel pour que vos sites ou vos applications soient encore plus efficaces. Le tout illustré par des exemples concrets.
Un transcript de la présentation est disponible sur : www.matparisot.fr/humantalks-le-design-emotionnel/
UX STRAT Europe 2017: David Ruiz, "Developing a Multi-Channel Banking Experie...UX STRAT
UX STRAT Europe 2017 presentation by David Ruiz, Head of Design and CX, Orange Bank: "Developing a Multi-Channel Banking Experience for a Telecom Giant"
Quick introduction to UX & service design, high-level process & some methodologies and inspiration.
This deck was created for the workshop on UCD for the built environment.
As design practitioners, it's increasingly common for guidelines around accessibility to be mandated in our digital work. This shouldn't be viewed as a way of conforming creative work, but instead viewed as an opportunity to make inclusivity a guiding principle in the experiences we craft.
In the world of tech capitals, a discussion about the great UX of a product, or the poor UI of a website is a common conversations we’ve all overheard. But what is exactly the difference between UI & UX design? Find out more in this presentation.
Diagrams, pictures and graphics in the slides are not mine unless stated otherwise. Please do not distribute without permission.
In today's video, I showed & discussed one of the most anticipated topics! "Design System". Here I talked in detail about the concepts and applications.
Branded Customer Experience – Bridging promise and fulfillmentChristian Vatter
As customers lose trust in traditional message oriented forms of marketing, it becomes more important what a brand does than what it says. As a new way to build brand preference, Branded Experiences are combining the traditional branding approach with the method of service design. Based on brand positioning and customer needs it designs and optimizes the customer-brand relationship by creating encounters and touchpoints with the company that are pleasant, useful, and beneficial for people. At the same time, these encounters are designed to bring the brand promise to life. This approach offers a modern and sustainable form of marketing and brand building.
Service brands have additional branding options that product brands don’t have: The service experience.
This presentation features a framework and an applied case study on Service Branding or Branded Customer Experience – how to create a signature experience through the process of combining service design and branding – leaving customers with a unique story they can experience first-hand.
Approach presented at Service Design Network SDN Global Conference 2016 in Amsterdam #SDGC16 #ServiceBranding #BrandedCustomerExperience #BrandExperience
The slides from my keynote at Nuremberg's first service design drinks, 21 January 2016. A rather general introduction of service design... :)
Our software for service design:
Smaply: www.smaply.com
ExperienceFellow: www.experiencefellow.com
Books, talks and workshops:
Our book "This is Service Design Thinking": www.thisisservicedesignthinking.com
Our workshops "This is Service Design Doing": www.thisisservicedesigndoing.com
My talks: www.marcstickdorn.com
Service Design Thinking - Designing services that people fall in love withRamakant Gawande
Slides from my service design talk & one day workshop @ Clarice Technologies, Pune, India.
- Why Service Design ? Todays Customers Trends ?
- Service Design Benefits ?
- Basic Process, Tools & Methods
- One day Workshop
The Future of Corporate Learning - Ten Disruptive TrendsJosh Bersin
The corporate learning market is exploding with change, growth, and disruption. This detailed presentation discusses our findings and perspectives on all the changes taking place.
How marketing can help generate action and deliver change on social issues: an amalgamation of a few presentations I've done recently.
(If you would like me to present this or similar to your organisation, please feel free to get in contact)
Measuring Meaning: The Evolution of Brand Value and What to Do About ItSustainable Brands
These slides were presented at the Sustainable Brands London 2013 Conference, to view the associated video or listen to the audio of the presentation please visit http://www.sustainablebrands.com/digital_learning/brand_innovation/measuring-meaning-evolution-brand-value-what-do-about-it
Presentation to Network Ireland Conference 2011: How to think about your brand to enable growth;
Some pointers on how to grow your brand in today\'s environment.
Beyond Value Streams: Experimental Evolution in ActionClaudio Perrone
These are the slides from my keynote for Lean Agile Scotland 2013. In this session, I shared stories, workflows and practical thinking tools that illustrate how the act of deliberately capturing and evolving "learning streams" (as opposed to - or rather in addition to - the more conventional value streams) can lead to surprising consequences.
Ritualising your brand: how establishing meaningful, ownable behaviour can cr...Jon Howard
Inspired by the intersection of two areas of interest I have written about previously (stories & archetypes and behaviour change), this is a work in progress that explores the ways in which embedding ritual into your brand can build lasting loyalty. I am interested in any thoughts you might have.
(If you would like me to present this or similar to your organisation, please feel free to get in contact)
This presentation explores the future of the leisure travel experience by applying every currently available technology to the traveller's journey. Subsequently, it looks at the ways travel companies can prepare themselves for the digital future (and whether they should).
Everybody decries the state of the industry. Everyone hates the over-hyped headlines, the obvious FUD and the shameless snake-oil.
So why do we have so much of it?
This talk aims to examine several of the dark-patterns that have become perfectly acceptable in infosec and then aims to drill down to their root causes. With any luck, we will also get to discuss some options to chart our way out of this mess.
We can provide you a golden opportunity of advertising your products to the world, not just in your countries & cities but in sky above 30000 ft , sounds amazing, isn't it? If you like your brand to be advertised among world travellers then please feel free to contact me and we shall do the rest :)
The Forgotten Secret Weapon of Digital Marketing: Email
Digital marketing is a rapidly changing, ever evolving industry--Influencers, Threads, X, AI, etc. But one of the most effective digital marketing tools is also one of the oldest: Email. Find out from two Houston-based digital experts how to maximize your results from email.
Key Takeaways:
Email has the best ROI of any digital tactic
It can be used at any stage of the customer journey
It is increasingly important as the cookie-less future gets closer and closer
Everyone knows the power of stories, but when asked to come up with them, we struggle. Either we second guess ourselves as to the story's relevance, or we just come up blank and can't think of any. Unlocking Everyday Narratives: The Power of Storytelling in Marketing will teach you how to recognize stories in the moment and to recall forgotten moments that your audience needs to hear.
Key Takeaways:
Understand Why Personal Stories Connect Better
How To Remember Forgotten Stories
How To Use Customer Experiences As Stories For Your Brand
The What, Why & How of 3D and AR in Digital CommercePushON Ltd
Vladimir Mulhem has over 20 years of experience in commercialising cutting edge creative technology across construction, marketing and retail.
Previously the founder and Tech and Innovation Director of Creative Content Works working with the likes of Next, John Lewis and JD Sport, he now helps retailers, brands and agencies solve challenges of applying the emerging technologies 3D, AR, VR and Gen AI to real-world problems.
In this webinar, Vladimir will be covering the following topics:
Applications of 3D and AR in Digital Commerce,
Benefits of 3D and AR,
Tools to create, manage and publish 3D and AR in Digital Commerce.
Monthly Social Media News Update May 2024Andy Lambert
TL;DR. These are the three themes that stood out to us over the course of last month.
1️⃣ Social media is becoming increasingly significant for brand discovery. Marketers are now understanding the impact of social and budgets are shifting accordingly.
2️⃣ Instagram’s new algorithm and latest guidance will help us maintain organic growth. Instagram continues to evolve, but Reels remains the most crucial tool for growth.
3️⃣ Collaboration will help us unlock growth. Who we work with will define how fast we grow. Meta continues to evolve their Creator Marketplace and now TikTok are beginning to push ‘collabs’ more too.
First Things First: Building and Effective Marketing Strategy
Too many companies (and marketers) jump straight into activation planning without formalizing a marketing strategy. It may seem tedious, but analyzing the mindset of your targeted audiences and identifying the messaging points most likely to resonate with them is time well spent. That process is also a great opportunity for marketers to collaborate with sales leaders and account managers on a galvanized go-to-market approach. I’ll walk you through the methods and tools we use with our clients to ensure campaign success.
Key Takeaways:
-Recognize the critical role of strategy in marketing
-Learn our approach for building an actionable, effective marketing strategy
-Receive templates and guides for developing a marketing strategy
Short video marketing has sweeped the nation and is the fastest way to build an online brand on social media in 2024. In this session you will learn:- What is short video marketing- Which platforms work best for your business- Content strategies that are on brand for your business- How to sell organically without paying for ads.
Digital marketing is the art and science of promoting products or services using digital channels to reach and engage with potential customers. It encompasses a wide range of online tactics and strategies aimed at increasing brand visibility, driving website traffic, generating leads, and ultimately, converting those leads into customers.
https://nidmindia.com/
SMM Cheap - No. 1 SMM panel in the worldsmmpanel567
Boost your social media marketing with our SMM Panel services offering SMM Cheap services! Get cost-effective services for your business and increase followers, likes, and engagement across all social media platforms. Get affordable services perfect for businesses and influencers looking to increase their social proof. See how cheap SMM strategies can help improve your social media presence and be a pro at the social media game.
10 Video Ideas Any Business Can Make RIGHT NOW!
You'll never draw a blank again on what kind of video to make for your business. Go beyond the basic categories and truly reimagine a brand new advanced way to brainstorm video content creation. During this masterclass you'll be challenged to think creatively and outside of the box and view your videos through lenses you may have never thought of previously. It's guaranteed that you'll leave with more than 10 video ideas, but I like to under-promise and over-deliver. Don't miss this session.
Key Takeaways:
How to use the Video Matrix
How to use additional "Lenses"
Where to source original video ideas
When most people in the industry talk about online or digital reputation management, what they're really saying is Google search and PPC. And it's usually reactive, left dealing with the aftermath of negative information published somewhere online. That's outdated. It leaves executives, organizations and other high-profile individuals at a high risk of a digital reputation attack that spans channels and tactics. But the tools needed to safeguard against an attack are more cybersecurity-oriented than most marketing and communications professionals can manage. Business leaders Leaders grasp the importance; 83% of executives place reputation in their top five areas of risk, yet only 23% are confident in their ability to address it. To succeed in 2024 and beyond, you need to turn online reputation on its axis and think like an attacker.
Key Takeaways:
- New framework for examining and safeguarding an online reputation
- Tools and techniques to keep you a step ahead
- Practical examples that demonstrate when to act, how to act and how to recover
Is AI-Generated Content the Future of Content Creation?Cut-the-SaaS
Discover the transformative power of AI in content creation with our presentation, "Is AI-Generated Content the Future of Content Creation?" by Puran Parsani, CEO & Editor of Cut-The-SaaS. Learn how AI-generated content is revolutionizing marketing, publishing, education, healthcare, and finance by offering unprecedented efficiency, creativity, and scalability.
Understanding
AI-Generated Content:
AI-generated content includes text, images, videos, and audio produced by AI without direct human involvement. This technology leverages large datasets to create contextually relevant and coherent material, streamlining content production.
Key Benefits:
Content Creation: Rapidly generate high-quality content for blogs, articles, and social media.
Brainstorming: AI simulates conversations to inspire creative ideas.
Research Assistance: Efficiently summarize and research information.
Market Insights:
The content marketing industry is projected to grow to $17.6 billion by 2032, with AI-generated content expected to dominate over 55% of the market.
Case Study: CNET’s AI Content Controversy:
CNET’s use of AI for news articles led to public scrutiny due to factual inaccuracies, highlighting the need for transparency and human oversight.
Benefits Across Industries:
Marketing: Personalize content at scale and optimize engagement with predictive analytics.
Publishing: Automate content creation for faster publication cycles.
Education: Efficiently generate educational materials.
Healthcare: Create accurate content for patients and professionals.
Finance: Produce timely financial content for decision-making.
Challenges and Ethical Considerations:
Transparency: Disclose AI use to maintain trust.
Bias: Address potential AI biases with diverse datasets.
SEO: Ensure AI content meets SEO standards.
Quality: Maintain high standards to prevent misinformation.
Conclusion:
AI-generated content offers significant benefits in efficiency, personalization, and scalability. However, ethical considerations and quality assurance are crucial for responsible use. Explore the future of content creation with us and see how AI is transforming various industries.
Connect with Us:
Follow Cut-The-SaaS on LinkedIn, Instagram, YouTube, Twitter, and Medium. Visit cut-the-saas.com for more insights and resources.
The Secret to Engaging Modern Consumers: Journey Mapping and Personalization
In today's digital landscape, understanding the customer's journey and delivering personalized experiences are paramount. This masterclass delves into the art of consumer journey mapping, a powerful technique that visualizes the entire customer experience across touchpoints. Attendees will learn how to create detailed journey maps, identify pain points, and uncover opportunities for optimization. The presentation also explores personalization strategies that leverage data and technology to tailor content, products, and experiences to individual customers. From real-time personalization to predictive analytics, attendees will gain insights into cutting-edge approaches that drive engagement and loyalty.
Key Takeaways:
Current consumer landscape; Steps to mapping an effective consumer journey; Understanding the value of personalization; Integrating mapping and personalization for success; Brands that are getting It right!; Best Practices; Future Trends
Financial curveballs sent many American families reeling in 2023. Household budgets were squeezed by rising interest rates, surging prices on everyday goods, and a stagnating housing market. Consumers were feeling strapped. That sentiment, however, appears to be waning. The question is, to what extent?
To take the pulse of consumers’ feelings about their financial well-being ahead of a highly anticipated election, ThinkNow conducted a nationally representative quantitative survey. The survey highlights consumers’ hopes and anxieties as we move into 2024. Let's unpack the key findings to gain insights about where we stand.
27. …
Notification to Check-in
Self Check-in
Travel to airport
Counter for check-in and/or baggage drop off
Security
Waiting at gate
Admission/Boarding
Entering and being greeted
Seating procedure
Announcements
Starting
Service drinks/ food
Clearing table
Announcement captain
…
Butthe
experiences
theyprovidedo
notdifferfrom
eachother
42. At Airport
Baggage Claim
Transfer to city
The aftermath
Whetherchangingplanesorfinding
yourwaytothecity– theunknown
situationatarrivalcanbeasourceof
stress.
Thejourneyonlyendswhenthebag
canbeputdownandopened.
Aftermath
At AirportAt Airport
Arrival at destination
43. Prototypical experience journey
Preparation At Airport AftermathIn Plane
Searching & Booking
Preparation
Check-In
Trip to airport
At airport
Counter
Security
Waiting at gate
Boarding
Way to plane
Entering the plane
Seating
Settling-in
During flight:
– Employees
– Service
– Food
– Activities
– Entertainment System
– Physical stress
Exiting
Arrival at airport
Baggage claim
Transfer to city
Arrival at destination
The aftermath
49. The Lufthansa experience journey
Preparation At Airport AftermathIn Plane
Searching & Booking
Preparation
Check-In
Trip to airport
At airport
Counter
Security
Waiting at gate
Boarding
Way to plane
Entering the plane
Seating
Settling-in
During flight:
– Employees
– Service
– Food
– Activities
– Entertainment System
– Physical stress
Exiting
Arrival at airport
Baggage claim
Transfer to city
Arrival at destination
The aftermath
yellow: Steps where Lufthansa can best play out its brand values
67. The easyJet experience journey
Preparation At Airport AftermathIn Plane
Searching & Booking
Preparation
Check-In
Trip to airport
At airport
Counter
Security
Waiting at gate
Boarding
Way to plane
Entering the plane
Seating
Settling-in
During flight:
– Employees
– Service
– Food
– Activities
– Entertainment System
– Physical stress
Exiting
Arrival at airport
Baggage claim
Transfer to city
Arrival at destination
The aftermath
orange: Steps where easyJet can best play out its brand values
84. The Experience is the message
Howabrandactshasmoreimpactthanwhatitsays.
OuruniqueapproachofBrand Experience Design
providescompellingandusefulmomentsoftruth
thatbothdelightcustomersandstrengthen
business.
Weofferto helpdeveloping any service brandthat
needstodifferentiateanddeliveronitspromise.
85. VATTER & JORDAN
Find more about us at
www.brandexperiencedesign.net
AllnototherwisemarkedimagescopyrightbyJordan&Vatter,iconsfromTheNoundProjectbyWilsonJoseph,
Rediffusion,DiegoNaive,Lesvieuxgarçons,MuraliKrishna,Johanna,DaraUllrich,MelonnieManohar,NicolòBertoncin
ChristianVatter,
MarketingPsychologist&
BrandExperienceConsultant
cv@christianvatter.com
@cvatterberlin
www.linkedin.com/in/christianvatter
MartinJordan,
Service&BrandExperience
Consultant
martin@martinjordan.de
@martin_jordan
www.linkedin.com/in/martinjordan