The document provides information about the Nutan Mumbai Tiffin Box Suppliers Association (NMTBSA), also known as the Mumbai Dabbawala system.
Some key details include:
- The NMTBSA has been operating since 1890 and delivers over 200,000 tiffin boxes per day across Mumbai, with an error rate of just 1 in 16 million deliveries.
- It has over 5,000 employees who use a complex coding system to collect, transport, and deliver meals without the use of modern technology.
- The system operates on a thin margin of about Rs. 300 per month per customer but has high customer satisfaction and zero disputes despite delivering millions of meals each year.
Three cases are discussed. They include the much-talked about Dabbawallas example who operate at a six sigma performance of 99.9999. Then there is a newspaper case study that highlights speed as a distribution objective and fresh flower case study that represents cargo quality as a principle objective of distribution.
Three cases are discussed. They include the much-talked about Dabbawallas example who operate at a six sigma performance of 99.9999. Then there is a newspaper case study that highlights speed as a distribution objective and fresh flower case study that represents cargo quality as a principle objective of distribution.
Temple Leadership Seminar Outlook Talk 2 19 2009mgala
Thank you to all who attended the 4th Annual Twilight Networking and Speaker Event co-hosted by Temple University's Fox School of Business and the Federal Reserve Bank of Philadelphia on February 19th. The speaker, Loretta Mester, Senior Vice President and Director of Research for the Federal Reserve Bank, provided us with the latest information on the current state of the economy and gave us her economic outlook for 2009. Ms. Mester was kind enough to share with us her presentation which I have attached for your review.
The event was a great success and it was wonderful to see our current students, our alumni and our corporate partners networking together. Stay tuned for information on next year's date.
BIO by Vladimir Kush
My American odyssey.
I was born in Russia, in a small one-storied wooden house on the northern edge of Moscow, near the forest-park Sokolniki where in patriarchal times Russian Tsars were engaged in falconry.
My career as an artist began when I was a child of 3 or 4.
My father was a scientist, but everyone on his side of the family used to draw all the time. I remember, how in the long winter evenings I used to sit on my father's lap finishing his drawings: boy running on skis, an old man walking by with the cane...
Just then came to me the sensation of huge open spaces - I knew that beyond the nearby wood the snow-covered great Russian plain stretched on, unimpeded, for thousands of kilometers. And I conceived a dream to absorb the space into myself, to reach the edge of the earth- in the north, where the White Sea begins, or on the south, where Black Sea - Pontus Euxinus of Ancient Greeks - laps the steppes.
At the age of 7, I attended two schools, The first half of the day I went to regular high school. The second half was spent in the art classes until 9 p.m. While riding the subway for one and a half hours each way, I did my home-work for the regular school.
Art school was a world of a new inspiration. The class I attended allowed total artistic freedom. I learned much about the famous Renaissance painters, impressionists, post-impressionists, and contemporary artists. Here I painted my first surreal picture.
When I was 17, I took difficult exams and entered Moscow Art Institute.
When I was 18, I entered into a mandatory two-year stint of military service. After six months of infantry training, the commander of my unit decided that better use could be made of me painting murals and big canvases. Of course, I had to include military elements in these romantic or even fantastic landscapes. In one of those paintings, a radio transmitter was put on top of iceberg in the middle of an ocean.
In 1987, I began selling my paintings and exhibiting with the Union of Artists. At that time, I was invited to paint a series of portraits for the U.S. Embassy staff. I eventually had to curtail my work on these portraits after the KGB became suspicious of my involvement with Americans.
My father's influence at that time was enormous. He said that in ancient Greece, art and math were considered alike. A mathematician, my father taught me that the plot of a painting must be like a code for solving a task, and as such, must crystal clear to capture the essence of a subject.
I had a successful show in Germany in 1990 with two other Russian Artists. I then flew to Los Angeles, where I had sent 20 of my recent works for a showing. This was a beginning of my American odyssey.
The dream about the wanderings across the wide open spaces, eventually brought me to the Hawaiian island of Maui - the World Navel, there the infinity of Great Ocean merges into the infinity of bottomless Cosmos. The "umbilical cord" connecting these open spaces, could be seen from windows of my house- it is a super-telescope through which the mankind for the first time saw the most ancient spots of our universe- places where drops of space condensing, turn into drops of time...
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𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
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"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
Unveiling the Secrets How Does Generative AI Work.pdfSam H
At its core, generative artificial intelligence relies on the concept of generative models, which serve as engines that churn out entirely new data resembling their training data. It is like a sculptor who has studied so many forms found in nature and then uses this knowledge to create sculptures from his imagination that have never been seen before anywhere else. If taken to cyberspace, gans work almost the same way.
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Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
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Dabbawallahs of Mumbai
1. Cell No.: 91-9869152163
Andheri Office - 26821897
Grant Rd. Office – 23860742
Off: 3, Raghunath Patnak Chawl,
Sambhaji Nagar,
Sahar Road, Near Fly-Over Bridge,
Andheri (E), Mumbai – 69
Email id: rdmedgedabbawala@yahoo.co.in
The Wonder Of Dabbawallas
Unfolded
2. What is NMTBSA?
Nutan
Mumbai
Tiffin
Box
Suppliers
Association
3. ABOUT NMTBSA
• History : Started in 1890
• Charitable trust : Registered in 1956
• Avg. Literacy Rate : 8th Grade Schooling
• Total area coverage : 60 Kms to 70 Kms
• Employee Strength : 5000
• Number of Tiffin's : 2,00,000 Tiffin Boxes
i.e 4,00,000 transactions every day.
• Time taken : 3 hrs
5. Working of NMTBSA
• Error Rate : 1 in 16 million transactions
• Six Sigma performance (99.999999)
• Technological Backup : Nil.
• Cost of service - Rs. 300/month ($
6.00/month)
• Standard price for all (Weight, Distance,
Space)
• Rs. 36 Cr. Turnover approx.
[6000*12*5000=360000000 i.e Rs. 36 crore
p.a.]
• “No strike” record as each one a share holder
• Earnings -5000 to 6000 p.m.
• Diwali bonus: one month’s from customers.
6. Zero % fuel Zero % investment
Zero % modern technology Zero % Disputes
99.9999% performance 100 % Customer Satisfaction
7. APPROACH
DISCIPLINES :
• No Alcohol Drinking during business hours
• Wearing White Cap during business hours
• Carry Identity Cards
WOMEN:
• Mrs. Bhikhubai of Kandivali
• Mrs. Anandibai of Borivali
• Mrs. Parvatabai of Karale (Ghatkopar)
• Mrs. Laxmibai Bagade of Santa Cruz
LATEST MARKETING STRATEGY:
Marketing pamphlets in the “Dabba”
8. Case Study: NMTBSA
Tiffin Box Suppliers Association
How do they do it …?
Executive Committee
(5 members)
• Organizational
Structure Teams of 20-25 headed by
a group leader
• Operations
• The Code Individual dabbawallahs workload:
Collect from home – 35 tiffins
• War against Time Delivery at office – 35 tiffins
Return empty tiffins to home – 35 tiffins
(9:00 am – 12:30 pm)
9. ORGANISATIONAL STRUCTURE
PRESIDENT
VICE PRESIDENT
13 MEMBERS
GENERAL SECRETARY
TREASURER
DIRECTORS ( 9 )
MUKADAM
MEMBERS ( 5000 )
10. Coding System
VLP : Vile Parle (suburb in
Mumbai)
9EX12 : Code for Dabbawalas
at Destination
EX : Express Towers
(building name)
12 : Floor no.
E : Code for Dabbawala
at residential station
3 : Code for destination
Station eg. Churchgate D’souza
Station (Nariman Point)
11. • Let us now look at an example of these
codes on the tiffins to better understand
the system and what it all denotes:
12. The Flow Logic
Zones for destination
1
Grant Road
(12) 2
Point of 3
Aggregation
Churchgate 4
And Sorting
(1-10)
5
A E
6
Lower Parel
B D
C 7
(14)
Distribution
By Carriers
Collection from home at lunchtime
To offices
13. • 10:34-11:20 am
(Andheri Stn.)
• This time period is
actually the journey
time. The
dabbawalas load the
wooden crates filled
with tiffins onto the
luggage or goods
compartment in the
train. Generally, they
choose to occupy
the last
compartment of the
train.
12 coach train
4,000 commuters
8,000 disputes
But no excuses,
Duty first
14. • 11:20 – 12:30 pm
(Church Gate Station)
• At this stage, the
unloading takes place
at the destination
station
• Re-arrangement of
tiffins takes place as
per the destination area
and destination building
15. • In particular areas
with high density
of customers
(Nariman Pt.,Fort ,
CST), a special
crate is dedicated
to the area. This
crate carries 150
tiffins and is driven
by 3-4
dabbawalas!
16. RETURN JOURNEY:
• 1:15 – 2:00 pm ( At All Destination Stations)
Here on begins the collection process where the
dabbawalas have to pick up the tiffins from the
offices where they had delivered almost an hour
ago.
17. • 2:00 – 2:30 pm (At Destination Station)
• The dabbawalla’s meet for the segregation as per
the destination suburb.
18. • 2:48 – 3:30 pm
• The return journey by
train where the group
finally meets up after the
day’s routine of
dispatching and
collecting from various
destination offices
• Usually, since it is more
of a pleasant journey
compared to the earlier
part of the day, the
dabbawalas lighten up
the moment with merry
making, joking around
and singing.
19. • 3:30 – 4:00 pm
( The Origin Station)
• This is the stage
where the final sorting
and dispatch takes
place. The group
meets up at origin
station and they
finally sort out the
tiffins as per the origin
area
20. Awards and Felicitation
• Shri.Varkari Prabhodhan Mahasmati Dindi (palkhi)
sohala – 4th march – 2001.
• Documentaries made by BBC ,UTV, MTV, ZEE TV,
AAJ TAK, TV TODAY, SAHARA SAMAY, STAR
TV, CNBC TV 18, CNN, SONY TV, TV TOKYO,
NDTV.
•CASE STUDY –
•ICFAI Press Hyderabad
•Richard Ivey School of Business - Ontarion
22. Awards and Felicitation (contd.)
• Invitation from CII for conference held in Bangalore,
IIML, IIMA, CII Cochin, CII Delhi, Dr. Reddy’s Lab
Foundation Hyderabad, SCMHRD Pune, SCMHRD
Nasik, Sadahana – Poone.
• Included in a subject in Graduate School of
Journalism University of California, Berkeley.
• Radio –
• German Radio Network
• Radio Mirchi
• Radio Mid-day
• FM – Gold
• BBC Radio
23. Invitation to Italy
• Was invited for the Terra Madre World
meeting of food communities between
October 20-23, 2004.
• We were part of the “Community of
Cooked Food distributors from
Mumbai”.
• Invited to marriage of Hon. Price
Charles of England on 9 , April 2005.
25. Some Achievements
• World record in best time management.
• Name in “GUINESS BOOK of World
Records”.
• Registered with Ripley's “ believe it or not”.
26. Ph.D. on Mumbai Dabbawala
By
Principal Pawan G. Agrawal
M.Com., B.Ed., LL.B., A.C.S.
Director
AGRAWAL INSTITUTE OF MANAGEMENT
Mumbai
Topic : Study of Logistic & Supply Chain
Management of Dabbawala in Mumbai.
University : Yashwantrao Chavan Mukta
Vidyapeeth, Nashik.
Research Work : Doing since last One and Half Year.
Guide : Dr. Kulkarni, Nashik.
