1. The Case Against Washington Mutual Bank and
California Reconveyance Company
WAMU LOGO
On March 10, 2011 three highly respected members of the California Office of the Attorney General
participated in a teleconference meeting with five members of the WAMU Chase Homeowners Action
Alliance. Please find below the agenda and outline of three presentations and our list of
recommendations to deal with the fraud perpetrated on borrowers in California was Washington Mutual
Bank, Washington Mutual Bank FA, and California Reconveyance Company. This information is based on
official documents, personal experiences of the participants, and information in the public domain.
AGENDA
Thursday, March 10, 2011 3:30 – 4:30 PM
Representing the San Francisco, California Office of Attorney General: Kathrin Sears, Supervising
Deputy Attorney General, California Department of Justice, Office of the Attorney General; and schedule
permitting, Joseph A. Ragazzo, Deputy Attorney General and Benjamin Diehl, Deputy Attorney General
Representing the WAMU Chase Homeowners Action Alliance: Brenda Reed, James Kelley,
Levanson Coffey & Tess Schoenbart
3:30 PM Welcome and Purpose, chairperson: Brenda Reed

2. Introductions
3:35 PM WAMU’s lending practices and impact on foreclosure crises in CA: Brenda Reed
3:45 PM Washington Mutual Bank, FA – history and issues of legal status, standing, and
fraudulent foreclosure practices: James Kelley
4:00 PM California Reconveyance Company’s foreclosure practices; JPMorgan Chase’s standing,
and failure of Chase/WAMU loan modification program: Deontos
4:10 PM Testimonial : Tess Schoenbart
4:15 PM WAMU Homeowners Bottom Line: Brenda Reed
4:20 PM Questions and Commitments, Next Steps
 Engaging the National WAMU Homeowner's Support Grouop as “Party of Interest”
4:30 PM Adjourn
A HISTORY OF WAMU’s LENDING PRACTICES AND
IMPACT ON CALIFORNIA
Goals for the meeting:
1. To address concerns with WAMU and JPMorgan Chase as to issues of fraud and the impact on
Californians. Most significantly the Attorney General has the ability to convince a court that certain
conduct by lenders, servicers and their agents are unfair and deceptive acts on behalf of our citizens.

3. 2. To have California recognized as the leader of the 50 states and demonstrate that California is
serious about addressing these issues. We are hoping that our Attorney General can and will act where
other agencies have failed.
3. To call for sanctions as well as substantive settlements that protect the citizens of the great state of
California as we move forward We pray that The Office of the Attorney General with move forward quickly
and expeditiously with your investigations, sanctions, prosecutions, and settlements.
WAMU’S MOTTO -- FRIEND OF THE FAMILY.
WHAT FRIEND OF THE FAMILY DESTROYS THEIR DREAMS, DEVASTATES THEM FINANCIALLY,
AND SEIZES THEIR HOME.
WHAT WE HAVE ARE BROKEN DREAMS, BROKEN LIVES, BROKEN FAMILIES, BROKEN
COMMUNITIES, AND BROKEN BANKS.
WE COME TO YOU TODAY TO RIGHT THIS WRONG.
CAUSES OF WAMU’S FAILURE:
Pursuit of high-risk lending strategy -- Story of Greed
 2005, WAMU management shifted strategy away from originating traditional fixed rate & conforming
single family residential loans towards riskier nontraditional loan products and subprime loans
 Purpose – to compete with Countrywide Financial Corporation which in 2005 WAMU’s CEO saw as
“arguable the strongest competitor.” & boost its bottom line.
 WAMU in 2006 estimated its internal profit margin from subprime loans could be more than 10 times for a
gov’t backed loan product and more than 7 times for fixed rate loan product Subprime Loan = 150 basis
points return

4.  Home Equity = 113 basis points return
 Option ARM = 109 basis points return
 Fixed rate = 19 basis points return
 Gov’t backed = 13 basis points return
 Liberal underwriting standards
 Inadequate risk controls.
Housing & Market Collapse in 2007
 Created loan losses
 Borrowing limitations
 Falling stock price
 2008, depositor withdrew significant funds after other high profile bank failures & rumors of WAMU’s
problems
High Risk Lending Practices
 OPTION ARMS made up one-half of all loan originations during 2003-2007.
o 2007, 47 % or about $59 billion were in Option ARMS
o Low introductory “teaser rate” in place.
o End of 2007 84% were negatively amortizing
 SUBPRIME LOANS2007 loan portfolio was c $16 billion or 13% of portfolio
Systemic Underwriting Weaknesses:
 Underwriting policies & practices made high-risk products riskier
 Stated income loans or ”low doc” loans --- without supporting documentation. Liars loans.
o 90% of all WAMU home equity loans were "low doc" or "liar loans."

5. o 73% of Option ARMS
o 50% of subprime loans
o High loan to value ratios often in excess of 80% of value of underlying property
o Borrowers were not required to purchase PMI (private mortgage insurance in case of default)
 Failed to provide adequate oversight of 3rd party brokers who were compensated for originating most of
WAMU mortgages but were not WAMU employees.
o 2007 – 14 WAMU employees were overseeing 34,000 3rd party brokers
o 2007 WAMU identified fraud losses to 3rd party brokers of $51 million for subprimes & $27 million
for primes
Concentrations of Loans in California and Florida
 Source: 12/31/2007 WAMU 10-K states the following loan concentrations:
o 49% Option Arms in CA (13% in FL)
o 25% Subprimes in CA (10% in FL)
o 53% Home Equity in CA (9% in FL)
o 25% of loans were concentrated in one metropolitan statistical area
Wamu Mergers and Acqusitions 1991 – 2006
 1991 – 2001 acquired 9 institution $137.16 billion in assets
 1/1/2005 Merged with affiliate Washington Mutual Bank Seattle $28.77 billions in assets
 10/1/2005 acquired Providian Nat’l Bank $13.10 billions
 3/1/2006 merged with affiliate Long Beach Mortgage Co. $13.11 billions
 10/1/2006 acquired Commercial Capital Banks FSB $5.67 billions

6.  9/25/2008 Washington Mutual Bank merged with FDIC financial assistance and operates as part of
JPMorgan Chase Bank, NA in Columbus, OH. Purchase and Acquisition Agreement has not been
finalized. Pending litigation.
California Foreclosure Rates
 1 in 92 housing units in foreclosure in CA
 67,072 new foreclosures in Jan 2011
 19,357 homes in CA scheduled to be auction the week of March 14th
 Jan 2011 1 in every 200 rec’d foreclosure filing
 5,000,000 borrowers in USA in Feb 2011 were 2 months behind
 Over 1 million homes repossessed nationally in 2010
Kerry K. Killinger, former CEO of Wamu
 1.2 million predicted for 2011
WAMU FRAUD
Senate committee presented evident that WAMU executives knew about the fraud & knowingly failed to
take action.

7.  2005 WAMU conducted an internal investigation – results were sent to David Schneider, president of
Home Loans, and shared with Kerry Killinger, CEO of WAMU at that time.
 No action taken.
 Killlinger's goal was to turn WAMU into the "Wal-Mart of banking" and cater to lower and middle class
patrons.
 "We hope to do to this industry what Wal-Mart did to theirs, Starbucks did to theirs, Costco did to theirs
and Lowe's-Home Depot did to their industry. And I think if we’ve done our job, five years from now
you’re not going to call us a bank."
 "The Power of Yes" ad campaign, introduced by WAMU during the 2003 Academy Awards k to promote
the offering of loans to all consumers, particularly borrowers that the banks deemed too risky. Another
commercial in the ad series showed WaMu representatives in casual clothes, contrasting with
traditionally-dressed bankers in suits.
 "Whoo hoo!" was an advertising campaign introduced by Washington Mutual in February 2008. As fears
of an economic crisis were rising, and WaMu was looking to become an "iconic brand that people love",

8. they began courting consumers with a new slogan, designed to position WaMu as a consumer-friendly
institution
 Top producing offices in CA – WAMU internal investigation found that in Southern California that
Subprime lending fraud was out of control.
 One office in Downey 58% of the mortgages were fraudulent.
o One borrower was photographed as a mariachi player as his only proof of income.
o One home photographed by the appraised defaulted; it was in fact a vacant lot.
o Misled borrowers.
o Lied about income and assets.
o Fraudulent cut and pastes on documents.
 One office in Montebello the rate of fraud was 83%.
 WAMU took no steps to address the problems.
Examples of fraud: o Phony IDs for borrowers
o Buyers acting as fronts for real buyers
o Phony credit histories
o Process requirements waived
o In one Long Beach Mortgage office that sales people sometimes cut and pasted borrowers' names
on false bank statements.
 WAMU failure was caused by greed and more greed. Just say "Yes." Rewards to mortgage brokers and
real estate brokers such as one month first-class vacations in places like Jamaica and Hawaii. Huge

9. commissions paid out. Atmosphere of anything goes as long as the loan gets made. Too bad about the
homeowner and what lies ahead.
 WAMU motto was “Friend of the Family”
 WAMU Rap at an employee retreat in Hawaii: "I like big bucks and I cannot lie/You mortgage brothers
can't deny "That when the dough roles in like you're printin' your own cash/ And you gotta make a
splash."
 People who had Option ARMS didn’t understand them; flagship WAMU product; Senate committee
found that sales people were trained to convince borrowers that they could simply finance if they got in
trouble as housing prices were soaring
 WAMU paid huge commissions to brokers & loan officers – worst the terms of the loan for the
borrower, the better the commission.
 Mastered the art of the “liar’s loan."
 Most popular subprime loans used low “teaser” rates for first 1 to 3 years when rates shot up
dramatically when the teaser expired. Borrowers caught in loans on which they could not make their
payments unless they refinanced into another teaser rate; were told up front that this was the solution.
 People selling the mortgages received huge bonuses and trips to Hawaii for high volume lending.
 WAMU’s chief risk officer (hired to control risk) had 35% of her pay tied to growth & only 25% to
risk Management.
CEO KERRY K. KILLINGER WAS COMPENSATED MORE THAN $103 MILLION 2003 – 2008. HE
EARNED $25 MILLION IN 2008, THE YEAR HIS BANK DIED.
AFTER 3 YEARS NO ARRESTS HAVE BEEN MADE.
NO ONE HAS GONE TO JAIL.
NOT KERRY KILLINGER.
NOT DAVID SCHNEIDER.
NOT JAMIE DIMON.
NOT THE WAMU BROKERS OR EMPLOYEES.

10. NOT ANYONE.
WAMU was certainly NO FRIEND OF THE FAMILY. The impact on our society is devastating.
 Families ripped from their homes.
 Belongings tossed into the streets.
 Families living in their cars, on the streets, or in seedy motels in one room.
 Children going to school hungry and forced to live in unsafe neighborhoods where they cannot
enjoy being children.
 Children falling behind in school.
 Creating blights in our communities.
 Lost revenues of $5,000 - $35,000 per foreclosed home.
 Suicides and attempted suicides. Violent crimes.
 A failed banking system that rewards fraud & greed while the lives of Californians are devastated
and from which they may never recover.
Broken families. Broken lives. Broken hearts. Broken dreams. A broken California.
http://fdicoig.gov/reports10%5C10-002EV.pdf
http://en.wikipedia.org/wiki/Washington_Mutual
MAKING LOANS IN THE NAME OF A NON-EXISTENT
BANK - WASHINGTON MUTUAL BANK, FA

11. "Washington Mutual Bank, FA” ceased to exist April 4,
2005, yet continued to make loans as such. Are these
loans legitimate? Or are they a product of fraud?
On January 1, 2005, the Company’s state savings bank, the former Washington Mutual Bank merged
into Washington Mutual Bank, FA, and ceased to exist; subsequently, changed its name to
Washington Mutual Bank, FA changed its name to Washington Mutual Bank (“WMB”).
Consequently, the Company no longer owns a state savings bank that is subject to regulation and
supervision by the Director of Financial Institutions of the State of Washington. Its non-bank financial
subsidiaries are subject to various federal and state laws and regulations.[1]
[1] Washington Mutual, Inc, 2005 Form 10-K, Filed with SEC
Scope of the Problem
From April 2005 - September 2008 tens of thousands of Loans were made in the
name of a non-existent bank -- Washington Mutual Bank, FA
 Fraud on Federal and State Courts in foreclosure cases by Chase.
 Concealed fraud on the unwitting Borrower.
 FDIC and Chase bank are both practicing fraud on the courts.
Benefits of the Washington Mutual Bank, FA Fraud
Loans that are brokered are required to disclose the Yield Spread Premiums[2]

12. Making a brokered loan in the dead name of the “Washington Mutual Bank, FA”
allowed the Yield Spread Premium to be treated as a unreportable “Service
Release Premium”.
The fraud evades the fiduciary duty between the “Broker” by claiming the dead
bank as a Loan Originator.[4]
This makes it difficult (if not impossible) for the Borrower to later recover
damages if Borrower sues the non-existent bank.
The FDIC and Chase have been coordinating their efforts to suppress this fraud
because it voids tens of thousands of loans.[5]
[1] Washington Mutual, Inc, 2005 Form 10-K, Filed with SEC
[2] 1-1.5% of amount of loan on the HUD-1
[3] http://en.wikipedia.org/wiki/Yield_spread_premium , “In the U.S., mortgage brokers are required per
the truth in lending act to disclose YSP within three days of the borrower's initial application on the Good
Faith Estimate of Closing Costs, and then again as YSP as a fee "POC" (Paid Outside Closing) on page 2
of the HUD-1 Settlement Statement, inside the margin, away from the column marked "Paid from
Borrower's funds at Settlement." This is a source of controversy, as similarly priced loans from banks
require none of this disclosure.”
[4] http://www.dre.ca.gov/, "A person who provides brokerage services to a borrower in a covered
loan transaction by soliciting lenders or otherwise negotiating a consumer loan secured by real
property, is the fiduciary of the consumer, and any violation of the person's fiduciary duties is a
violation of this law."
"A broker who arranges a covered loan owes this fiduciary duty to the consumer regardless of
whom else the broker may be acting as an agent for in the course of the loan transaction."

13. [5] Article IX, section 9.3, page 21, “Purchase and Assumption Agreement Whole Bank Among Federal
Deposit Insurance Corporation, Receiver of Washington Mutual Bank, Henderson , Nevada Federal
Deposit Insurance and JPMorgan Chase Bank, NA September 25, 2008.
Assessment of California Reconveyance Company
1. Trustee (California Reconveyance Company) has not signed on the Notices of Default as
required. A Trustee must be a signatory to the Trust.
 How can a Trustee be party to the note if they have not signed it?
 How do they even know they are Trustee? They never accepted the authority.
 This is in violation of the Uniform Trust Code-Probate Code : A Trustee has to be a signatory to
the Trust.
2. Trustor is supposed to choose the Trustee, and Borrowers were not given that opposition. Most
home owners do not realize they have given the power of sale to the Trustee to sell their property. If you
are never told what you are signing and it was not disclosed to the homeowner (borrowers go into a
signing probably in front of a roaming notary who says to are told sign here); there is no conformed
consent.
3. Notice of Default states in the second to the last paragraph:
That by reason thereof, the present beneficiary under such Deed of Trust, has executed and delivered
said Trustee, a written Declaration and Demand for Sale, and has deposited with said duly appointed
Trustee, such Deed of Trust and all documents evidencing the obligations secured thereby, and has
declared and does hereby declare all sums secured thereby immediately due and payable and has
elected and does hereby elect to cause the trust property to be sold to satisfy the obligations secured
thereby.

14.  This is a false document because they can and have not done this because they can not produce these
documents.
 Compare this document to the first paragraph of the Deed of Trust. “Lender” is Washington Mutual. . .
.Lender is the beneficiary under this Security Instrument.
 This constitutes a violation of California Criminal Code 115 as a false note and under California Criminal
Code 115.5 a fine for each violation can collect up to $75,000 per action which the AG office could collect
for the benefit of California and Californians.
 Where is the Declaration of Beneficiary?
4. Deed of Trust Paragraph 24 states that only the Lender can Substitute the Trustee.
 Washington Mutual owned California Reconveyance Company. Now Chase owns California
Reconveyance.
 CRC has a fiduciary relationship with the Trustor/Borrower.
 This constitutes a conflict of interest when they move to foreclose.
 Once the Note was securitized, WAMU (by any name) ceased to be the Lender.
5. When a Note is sold, an Assignment of Deed of Trust should be required to replace the original
Deed of Trust .
 The PAA does not replace the Assignment of Deed of Trust.
 This results in issues as to Continuity of Title. This affects all homeowners in California, not just those in
foreclosure.
 According to The Rules of Deed of Trust, this problem can only cured through an Assignment of Deed of
Trust.
6. To level the playing field, every document RECORDED under California Property Recordation
Laws must affirm/contain at least three indexible TERMS:

15.  a) Assessor's Parcel Number;
 b) Name of Grantor and/or Grantee in ORIGINAL Deed of Trust and/or Security Instrument;
 c) Nominal Street Address, City, State, ZIP of The Property in Question.
 The Subject Parties appear to deliberately EXCLUDE these indices ---rendering the recorded documents
as "electronically irretrievable" by the distressed borrower and parties attempting to expose MERS,
LPS and Servicer Lies!
7. WAMU borrowers have collected evidence of forgeries on our Notices of Trustee's Sale by a
alleged officer of CRC.
Deborah Brignac
 Documents demonstrate countless inconsistencies with the signature of one Deborah Brignac, who is
variously an officer of California Reconveyance, WAMU, and JPMorgan Chase.
 One participants on the teleconference call has 2 signatures that do not match on two separate Notices
of Trustee Sale.
 These signatures do not match signatures where she has signed with a notary as witness.
 Deborah Brignac signs as VP of CRC, VP JPM Chase, VP Deutsche Bank, and VP Mers.
 Even if CRC were an Affiliate of these companies, Deborah Brignac cannot sign for those entities; she
can only sign for the company for whom she works.
8. Many of the Notices of Default and Notices of Trustee Sale are time stamped at 8:00 am the
recorders office does not open until 9:00 am.
9. Evidence has been found to indicate that California Reconveyance Company does not have
possession of the original note and without it cannot legally foreclose.

16.  An organization sent a homeowner into the offices of California Reconveyance Company in Chatsworth,
California, to inspect their alleged original note.
 CRC representatives presented the homeowner with a Double sided color copy.
 The original note signed by the homeowner was single sided.
RECOMMENDATIONS TO THE CALIFORNIA OFFICE
OF THE ATTORNEY GENERAL:
1. Immediate moratorium on foreclosures for six months.
2. Cessation of trial modification programs.
 Restitution to homeowner for all trial modification payments without penalty.
3. Mandatory permanent loan modifications that are affordable and sustainable for all homeowners in
distress regardless of the size of the mortgage that provide a fresh start for the homeowner.
 Low fixed interest rates (2 – 4 % maximum)
 Long term mortgages (40 years)
 No balloon payments
 Waiver of missed payments and foreclosure fees
 Rescission of all Notices of Default and Notices of Trustees Sales
4. Mandatory principle reductions
5. Restitution for fraudulent foreclosures
6. Cessation of parallel foreclosure practices

17. 7. Proof of beneficial interest in a property prior to foreclosure in the form of a wet -in note
 If a loan was securitized and most were, documentation must be provided to homeowners before
foreclosure proceedings can be implemented.
8. Criminal prosecutions for fraud and other violations of legal statutes.
9. The level of documentation needed to proceed to foreclose should:
 Identify the current "real party in interest" and document unequivocally how that occurred through a
RECORDED chain of title.
 NO NOMINEES
 NO AGENTS.
 NO LOST NOTE AFFIDAVITS.
 NO EXCEPTIONS.
 NO TRICKS.
 Consider AZ 1259. || Consider the Ibanez Decision. Consider actions by Judicial in Oregon.
10. Plaintiffs attorney should be required to verify all Recordations and Servicer assertions as stated on
the NOD and NOS.
 The "officer of the court" should be HELD directly accountable. || As in the RECENT procedures
enacted in New York state.
11. The homeowner should be afforded a "Private Right of Action" with substantial TEETH if and
when they encounter malfeasance, deception and bad faith on the part of lender or their counsel ."
 This is desperately needed because of the failure of the Executive, Legislative and Judicial branches of
our government to protect it own citizens.

18. CALIFORNIANS MUST BE ALLOWED THE WHEREWITHAL TO PROTECT THEMSELVES.
at 5:56 PM
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Labels: Attorney General, bank fraud, Benjamin Diehl, California foreclosures, California Reconveyance
Company, mortgage fraud, OAG, WAMU Chase Homeowners Action Alliance, Washington Mutual Bank
FA, WMCHAA
Reactions:
14 comments:
1.
AnonymousMarch 14, 2011 at 6:25 AM
One problem I see is you can't have it both ways. If the servicers committed fraud in origination
of these loans, the title is permanently clouded from the start and WAMU along with all the
others, have no standing to do ANYTHING. They cannot modify, reduce principal or do anything
related to these loans because they had no standing in the first place. These titles need to be
quieted and the servicers put out of business.
Reply
2.
AnonymousMay 5, 2011 at 1:14 PM
as a homeowner with Wamu mortgage(now owned by cahse) can I participate in any of these
legal processes?

19. Reply
Replies
1.
AnonymousJanuary 2, 2013 at 1:20 PM
I have been paying on my loan with Wamu since 1st pymt due 06-01-2004. I have
read the DEED AND SECURITY AGREEMENT. i AM A LOAN ORIGINATOR. I
have accelerated my loan as I paid $251,000 down to the loan limit or $333,700
then. I have made $2000 payments ON AN $1816 PYMT without even a late
charge till Feb 2012. I was a rolling 30 till my last pymt 08-15-2012 paying for 07-1-
2012. So I was due for my 08-01-2012 pymt. I 15 days late now. 08-16-2012 they
started harrasing me. And started the clock in april when they were doing drive by
appraisals evey 45 days or sooner. They call them PRESERVATION OF
PROPERTY INSPECTIONS. I have spoken to the Trustee and no NOD had been
filed and the modification process was a joke. I have overpaid and FNMA took a
gamble on the loan and held it back as the risk was so low. Now Chase says they
are the servicer for FNMA. WHO JUST PAID OFF CHASE THE BALANCE ON 12-
26-2012. Jerked me around for 2 mos +. and would ask for added info with was to
supplement their minimal application. threats of evry kind , misrepresentation from
almost everyone I spoke to. Which I documented and heres the kicker ...I only owe
chase 267,000 on my 600K home. How far will the Gov;t GO.... My Wife died in
2010 in the hospital after misdiagnosis and was in the hospital for a week or so
every 3 weeks for the same problem. I think besides wrongful death it is conspiricy
to commit MURDER. MURDER AND IT INVOLVES SO MANY INSTITUTIONS
FROM FED TO STATE TO LOCAL HBPD AND DOCTORS AND HOSPITAL AND
ALL CLINICS. tHE LESSOR CHARGES OF frAUD AND COERSIONS AND

20. ATTEMPRED MURDER AND MENTAL COLLAPES. i HAVE HUNG IN THERE.
Now I its true as I have been haked and redirected so I don't have a computor and
need to undo INTERNET ACCESS. i THINK i WILL RECEIVE A
COMPENSATIUON PKG IN THE MILLIONS.
Reply
3.
AnonymousMay 13, 2011 at 4:46 PM
Great details I appreciate the investigations. I have a WAMU Securities owned 3/2006 originated
loan, with MERS, and was told back in 2008 that Countrywide would buy out of the pool to allow
an affordable work out modification, BoA took over never keeping any agreements.
IN addition, I was sent 8 loans by mail, funding the next day including Countrywide sending out to
all different banks as "investors", I was sent an Attorney General Agreement, in AUG 09' from the
OCT 08' DOJ's lawsuit - yet BofA failed to keep the agreement sending me back my money.
I have fought hard against over 90 foreclosure sale dates, they have mis filed ALL my NOD's,
and NOS's and continue to cause me distress. I put large down payments on all my homes,
unfortunately agreed to negams which I did not understand at the time. I can still afford my
original payments, just not the double and tripled amounts. I have filed complaints with the
Attorney General, yet they just allow lies back from Bank of America, and I also filed with OCC
which they made a mistake, and put me back in the hands of the lies of the Bank/s.
How can Californian's gain any assistance ? This was a sham pulled off by the Banks yet we are
the ones suffering. I'd love to see that my note/and or notes are VOID due to the convoluted lies
in which the scheme was played out by the Banks.
Reply

21. 4.
AnonymousMay 13, 2011 at 4:51 PM
To add to my WAMU Securities note -- My note is missing the PARCEL...they wrote my loans so
fast they forgot to include details such as this. I have explained to the Bank, but they probably
have/or had doctored it up. My original copies reflect the lack of any parcel. My other notes are
missing items as well. I hope that as more time passes the Banks will be held accountable.
Reply
5.
douglasJuly 12, 2011 at 10:15 AM
Any followup to this meeting?
Reply
6.
AnonymousSeptember 20, 2011 at 9:02 PM
I have logged over 150 calls to WAMU (then to Chase) to have them correct many errors made
to my HELOC. I was promised calls back on numerous occassions but they never followed
through. Later I found out because no one can find my file. All of the sudden, they closed the
account....no one knows exactly what happened. The problem is I cannot get this removed from
my credit report or title report. I have contacted Chase Corporate Office who also promised they
would help me!!!! But after me calling them at least 10 times, they also are blowing me off as they

22. do not know what to do. I offered to pay a negotiated amount that they came up with and once I
had the money for them, they said they wanted more!
Reply
7.