7. A YEAR IN REVIEW
7
MARCH
APRIL
MAY
JULY
AUGUST
STATISTICS
• Office for National Statistics
reports that customers booking a
package holiday increased by a
million in 2013
• Jamie Oliver teams up with
RCCL
SCHOOL
• The debate to stagger
school holidays heats
up
• Vertically Integrated
Tour Operators shrink
their retail estates
SCOTLAND VOTES NO
• Cherie votes ‘yes’ and
leaves on maternity
EASY JET
• Easyjet commits to a new 10
year deal in Luton
• Freedom Travel Group were
put up for sale
WORLD CUP
• England’s World Cup
exit means increased
sales
• Costa Concordia re-
floated
8. A YEAR IN REVIEW
8
OCTOBER
NOVEMBER
DECEMBER
JANUARY
FEBRUARY
dnata
• Stella Travel Services are
acquired by dnata
• Greybull acquires The Monarch
Travel Group
APD
• The fight against APD
receives a boost
DELAYS
• Delay claims from
customers could hike the
price of flight seats
• Turkey slow due to
negative media
• Reform to PTD looms
THOMAS COOK
• Harriet Green leaves Thomas
Cook
• Google to become a Travel
Agent?
ADVERTISING
• We see a rise in T.V
ads from holiday
companies
• Cyprus airways
suspends operations
9. Looking Ahead
9
Launch of Britannia by the Queen Rugby World Cup 2015 Croatia’s Dalmatian Coast Low-Cost operating transatlantic
routes
Historical Trips – Increasingly
popular
Rio 2016 Package Holidays Value for Money
20. Commercial Overview
20
Agent Trading
64% of Agents are trading
up on 2014
Dynamic Packaging
61% of business is Dynamically
Packaged
Suppliers
98% of business went to
Preferred Suppliers
Cruise
Cruise sales are up by 31%
Dubai Sales
Dubai +23% - nearly 3000
passengers
BDM Visits
650 Visits across the UK
Preferred Suppliers
New suppliers since June
‘14
Exclusive Training Road Shows – North &
South
Agents attended Superbreak VIP
trip
TTG Award Finalists
143
6
4
6
Training Days
4 Training Days in the North &
South
23. Marketing Update
23
Responsive Email Builder
A tool designed to give agents a drag and
drop email facility, removing the coding
complexities
Horizon Store
Coming in the next couple of months, you’ll be
able to order bespoke materials, stationary and
more
New Beyond Website
Our new responsive website is weeks
away from its unveiling – watch this space
Web Banners
Consumer facing downloadable web banners
introduced to Horizon for agents to use and
promote
Seasonal Marketing
Campaigns
Beyond Magazine
Distribution
E-Shots Sent
Agent Websites Created
Average Number of Offers per
Campaign
11
11,000
74,00
0
1
9103
25. Membership & Training Overview
25
Knowledge
Attendance at events & road
shows by the membership team all
over the UK – SPAA, TIPTO,
ASPIRE and other media events
Member Training
30 members completed training
Expansion
Training Department due to expand in
2015 to allow us to train and re-train
more agents than ever
Online
We have been working in the
background on online training
courses and content for new and
existing members
Social Followers
Website Visitors
New Members
Members applied from the South
Retail & Office Based
4500
103,000
23
65%
56%
27. I.T Overview
27
M.I.S Suite
Windows XP
Search & Book System
Feedback
BORIS Feedback &
Solutions
Agent Calls
Average Speed of Answer
Responses within SLA
Miles covered on Agent installs
First time fix to incidents
7426
17s
92%
778
8
74% Travel2 Updates
Regional Training
29. Product Overview
29
XML Feeds made live in 2014
New directly contracted accommodation increase
Calls taken in Operations and Customer
Service
Reduction in complaints year-on-year
Volume of calls handles July-
September
14
31%
15,00
030%
25%
MORE?
MORE?
MORE?
MORE?
MORE?
MORE
31. Results
31
MORE?
MORE?
MORE?
MORE?
Increase in TTV vs. Forecast
Cruise market is still seeing
growth
Average selling price has increased
substantially
Average gross commission increased
Average commission rate after
discounting
11%
10%
15%
15%
13% MORE?
MORE
32. 2015 – Global Travel Group
ConferenceCarden Park Hotel & Spa | 8-10
March 2015
34. 34
Global Performance
Another great year
Africa
-12%
South East Asia
+3%
Middle East
+20%
Australasia
+13%
Caribbean
+21%
Europe
+23%
Indian Ocean
+68%
North America
+29%
35. Year two success
Grown to £12m of our
business
Short Haul Launched
On track to achieve all year
one KPI’s
Travel2.com
Supported growth of +80% in
peaks
T2 Academy
4,058 Agents Registered
75,873 Modules Taken
2014 Success’s
Key Projects
35
36. Coming up in 2015
More of the same plus……
Dedicated team
New Brochure
Target 3000 Pax
MSC Collaboration
Simplified/secure offering
Auto updates on performance
£££’s
Improved Rewards
We’ve got it covered
200 Places
FAMtastic Year
All feedback welcomed
We love to listen
Agent Forums
Right here at Carden Park
July 2015
T2 Golf Day
36
37. Two daily A380’s from
Heathrow
Seven destinations
served by October 2013
Two daily A380’s from
Heathrow
Commencing with A380
from July
A380’s Everywhere
Great planes and increased capacity
37
38. BA - New Routes
Kuala Lumper, Sharm,
Corfu, Mykonos, Kos,
Rhodes, Crete, Bodrum
and Dalaman
Scheduled Air
New Stuff
Norwegian Air Shuttle
Gatwick to New York,
Orlando, LA and fort
Lauderdale
Garuda
Gatwick to Indonesia
five times a week
Singapore Airlines
Premium Economy to
Singapore from August
38
39. Manchester - Cathay Pacific
Dec14 from Manchester
direct to Hong Kong
with x4 flights per week
Scheduled Air
Flying from the regions…..
EDI and BHX - Amercian
More new routes
Edinburgh - etihad
May with a daily flight
offering connections
throughout Asia,
Australia, Indian Ocean
Belfast and Glasgow
Virgin launches summer
service from Belfast to
Orlando and Glasgow to
Las Vegas
39
42. Recipe for success
Remains unchanged for me
• Listen to your customers
• Know your customer
• Expect change and plan for it
• Align your team and reward success
• Set achievable goals and track them
