Terri Kirkland has over 25 years of experience in finance, human resources, benefits management, and auditing. She has a proven track record of reducing healthcare costs by $100 million and managing a $500 million healthcare budget. Her expertise includes financial reporting, budgeting, vendor management, and internal controls.

1. TERRI KIRKLAND, MBA
12521 W. Downing Place ~ Brimfield, Illinois 61517
(847) 942-8826 www.linkedin.com/in/terrikirkland t.kirkland@live.com
PROFILE SUMMARY
Multilingual Benefits Manager with comprehensive experience in finance and human resources as a
controller, project/vendor manager, consultant, and auditor with CPA certification. Vast array of expertise
regarding management of medical, dental, disability, and life insurance benefits. Proven ability to manage
multi-million dollar budget in healthcare spend within 1% to 2% of plan. Experience includes:
• Healthcare Financials • Project Management • Operating Budgets
• Vendor Management • Internal Controls • Relationship Management
• Establishing Metrics • Benefit Proposals • Healthcare Rates & Renewals
EXPERIENCE
UNITED AIRLINES, Elk Grove, Illinois 1992-2010
One of the largest international carriers based in the United States with 3,000 flights a day.
Manager - Benefit Programs, Manager - Financial Forecast & Analysis Management,
Manager - Financial Controls, Human Resources Division (2004-2010)
Reported to Managing Director, Benefits Strategy and VP, Benefits, Compensation & Workers’ Compensation.
Responsible for project management of enterprise labor benefit platform for union negotiations opener with
cross-functional labor team, management of $500 million healthcare plan, benefit initiatives and development of
analysis, metrics, and trends for benefits related data.
• Reduced healthcare costs by $100 million as a result of benefit initiatives and negotiations, instrumental
in successfully managing trend at 2 – 3 points below WSJ average.
• Developed, directed, and implemented new robust reporting and forecasting tools for $825 million
medical, dental, disability, life/AD&D and defined contribution programs. Designed and implemented
Excel-based costing model used for $500 million active healthcare plan.
• Provided benefits perspective, as HR member of cross-functional labor negotiations team, and
partnered to provide guidance to external consultants in development and delivery of labor opener for
successful labor negotiation kick-off for 6 unions representing 85% of active workforce.
• Restructured and established an improved process for healthcare budgeting and reviewed and approved
plan with Finance; met or exceeded plan by 1% to 2% year over year.
• Managed self-insured and insured rate setting process with consultant, Pilot union, and internal
stakeholders, including Finance, Strategic Sourcing, and Vendor Management.
• Supervised validation of census data for FAS112 valuation ($130 million liability) and managed data
deliverables and issue resolution with external consultant to support timely delivery of valuation report.
• Developed and documented scorecards to assess vendor and UA healthcare financial performance for
all plan benefits, which increased performance standards and improved accountability.
• Led internal and external audit efforts for SOX compliance to ensure the integrity of internal controls
for benefit programs and financial transaction accuracy.

2. TERRI KIRKLAND, MBA
Page Two
Business Manager-O’Hare International Airport, North America Division (2000-2004)
Reported to General Manager, O’Hare International Airport. Led and directed diverse business management
team (representing 8 operational organizations), planned and managed $300 million operational budget,
managed oversight of invoice processing, revenue billings, internal controls, and financial audits.
• Managed O’Hare financial and operational goals to consistently achieve operating budget of $300
million, productivity, sick and overtime goals and an overall effective financial audit rating.
• Developed and implemented budget methodology, timelines, standardized submittals, and quarterly
self-audits to improve accountability, accuracy, effectiveness, and timeliness of plan and submittals.
• Teamed with 3 other Hub Business Managers to leverage resources, enhance processes, and improve
timeliness and effectiveness of issue resolution with North America Business Administration.
Senior Staff Representative- Business Management, North America Division (1999-2000)
Collaborated with Midwest region to meet airport personnel financial objectives for 589 full time equivalents
(FTEs) or $30 million personnel plan and support regional manpower baseline development.
Senior Auditor-Internal Audit (1998-1999)
Performed and supervised corporate and field audits, performed Y2k inventory process review, prepared
operating budget, created reporting for pre-audit efficiencies and improved audit review and process.
Senior Analyst - Payroll Accounting (1994-1998)
Designed and implemented Frankfurt and Narita payroll processes, resolved London social tax issues through
negotiated settlement with UK authorities. Performed year-end closing, testing, and balancing of London
payroll and Employee Stock Ownership (ESOP) and established year-end procedures.
International Auditor – Field Audit (1992-1994)
Performed and supervised operational audits of Accounting Offices, Airports, Sales Offices, Flight Operations
and Inflight Domiciles in Latin America, Europe, North and South Pacific, and North America.
FIRST CITY BANCORPORATION, Houston, Texas 1990-1992
A major Texas-based bank holding company.
Staff Auditor - Internal Audit
Performed commercial bank, subsidiary, and statewide audits of consolidated functions across Accounts
Payable, Payroll, Human Resources, and Employee Benefits.
PROFESSIONAL AFFILIATION
Certified Public Accountant (CPA) - State of Texas
EDUCATION
Thunderbird Master of International Management (GPA 3.5)
Thunderbird Campus, Glendale, Arizona
Mississippi State University Bachelor of Arts (GPA 3.8)
Starkville, Mississippi Spanish: Highly Proficient French: Proficient
L'Alliance Francaise French Studies
Paris, France