The document summarizes the professional experience and qualifications of Gail B. Holmes as a dynamic, results-driven financial executive with extensive experience in controls, compliance, internal auditing, financial analysis, and project management in insurance and healthcare. She has a proven track record of managing resources to implement new processes and initiatives, and reducing expenses through risk assessment and process improvement.

1. GAIL B. HOLMES
64 Ridgeview Crossing (860) 558-2650
Newington, CT 06111 gailbholmes@cox.net
SUMMARY
Dynamic results-driven financial executive with extensive experience in controls/compliance, internal auditing, financial
analysis, project management and policy/procedure development in insurance/healthcare and financial services. Collaborative
communicator and excellent team player who manages cross-functional resources to implement new processes, software and
enterprise-wide initiatives. Designations held CPA, CIA and FLMI. Core competencies include:
 Sarbanes-Oxley 404 and 302  Project Management  Policy and Procedures
 Audit/Compliance/Assessment  Internal Controls/Policies  Billing/Product Pricing
 Expense Management/Analysis  GAAP/FASB/Regulatory  Budgeting/Planning/Reporting
Major Accomplishments
 Reduced key controls 65% contributing most to an overall $4.3M expense savings
 Developed Top-Down Risk Based Assessment and reengineered Test Strategy for a $175K annual expense savings
 Oversaw development of the first Accounting Policy manual with involvement from CFO’s, operating business
areas, actuarial, and corporate areas
 Successfully developed the Internal Audit CPA certification program working with Senior management and the State
Board of Accountancy, the only such program in the State of Connecticut
 Created and Chaired Financial Management Rotation Program for top talent individuals
PROFESSIONAL EXPERIENCE
XL GLOBAL SERVICES, INC., Hartford, CT 2010-2011
Consultant (Temporary), Internal Audit Department
Developed a consolidating internal/external review plan for proper audit/review coordination, reliance and planning.
OTIS, A UNITED TECHNOLOGY COMPANY, Farmington, CT 2009 –2010
Consultant (Temporary), Internal Controls Department
Led the evaluation of the effectiveness of key financial and operational controls, including Sarbanes control assessment and
testing as well as conducting site audits of branches based on periodic risk assessments.
THE PHOENIX COMPANIES, Hartford, CT 2002 –2009
AVP, Office of Financial Controls (2004 – 2009)
Directed the compliance with the financial reporting requirements of the Sarbanes-Oxley Act. Determined the assessment
strategy and oversaw the assessment of the control environment, keeping abreast of all control issues to ensure compliance.
Maintained ongoing communication with the CFO and other Senior Management Committee members. Developed and
maintained a risk and control knowledge base.
 Led documentation effort of company-wide internal control structure, including flowcharts, risks and controls for all
in-scope processes, in coordination with external auditors, management testers, process and control owners
 Determined scope through a Top Down Risk Based Assessment, materiality, and gained external auditor concurrence
 Performed project management through implementation of SOX involving coordination of issue resolution (e.g. tax,
investments – FAS 157), resources, communication which regularly resulted in extremely low level of deficiencies
 Directed on-going process owner review sessions resulting over time in a 65% reduction of key controls since 2004
 Successfully led a cross functional team to implement new SOX AS5. Developed Top-Down Risk Based Assessment
and reengineered Test Strategy. Resulted in $175K annual savings (18% annual savings)
AVP, Corporate Audit, Phoenix Investment Partners (Asset Management) (2002 – 2004)
Managed audits including partnership audit reviews, trading, brokerage operations, compliance monitoring transfer agent
operations, managed accounts and mutual funds. Led auditors operating a staff pool environment.
 Developed High Level Risks and Controls Summary for Asset Management, Investment Management and Partner
Firms with presentation to the Audit Committee. This matrix report served as a basis for other audit areas to also
use to evaluate their risks and controls and communicate to the Audit Committee
 Strategically developed audit report format which was selected to be used by the department
 Developed successful audit plan used for onsite partner reviews and developed/managed working relationship with
operational and investment management
CIGNA HEALTHCARE FINANCE, Bloomfield, CT 2000 – 2001
AVP, Finance

2. Gail B. Holmes gailbholmes@cox.net Page Two
Led and managed the overall financial analysis of expenses ($205M) and operations for supported areas including
Information Management & Technology, Human Resources, Finance and Underwriting. Assured the existence of strong
management process for supported areas. Directed the development and analysis of business cases for business initiatives.
 Implemented the planning, control and expense reporting activities of the supported areas
 Developed Reporting and Expense control process, including Key Initiatives, Financial/Staffing analysis and
Projections, Metrics, Risks and Opportunities
AETNA, INC. Hartford, CT 1984 – 2000
Head of Aetna IT Finance (1996 – 2000)
Led and managed financial revenue (internal) and expense control for Aetna Information Management including budget,
billing, expense spending ($445M in 1999), product pricing and project prices, monthly internal/CFO/internal customers’
reporting and quarterly business reporting. Provided guidance on financial issues (e.g. billing/pricing), control, accountability
and performance to AIM’s CIO and departmental heads.
• Oversaw financial activity for the acquisitions of NYLCare and Prudential HealthCare
 With stringent reporting, monitoring and communication, produced a 1999 favorable financial results of $63M
expense underage in addition to $48.5M provided to AIM customers. Successfully met Corporate commitment
 Product Pricing, in the Computer Center, resulted in an annual 12% reduction from 1996-2000
 Strategically developed Monthly Management Report, including revenue and expense analyses and Financial
Performance Flash Report (5th business day)
 Developed an AUSHC Unplanned Project Process which enhanced financial control and accountability of expenses
Director of Accounting Policy and Controls, Aetna/USHealthCare (1993 – 1996)
 Oversaw the development of the first Accounting Policy manual with involvement from AUSHC CFO’s, operating
business areas, actuarial and Corporate areas. Policies addressed Corp (e.g. Assets, Investments) and HMO/Other
Health (Bill, Collections, AR Reporting & Valuation, Management Contract Negotiation)
 Directed and monitored the implementation of controls including revamping the control and follow-up process,
significantly reduced number of outstanding issues. Served as primary liaison with internal and external auditors and.
 Developed the AUSHC Financial Management Rotation Program and chaired program advisory group. Program
provided rotational opportunities for top talent individuals
Financial Reporting Issues Manager, Corporate Controllers Office (1991 – 1993)
 Led and directed projects including a corporate company wide financial reporting project resulting in significant time
savings, enhanced data quality and user friendly system through the implementation of a new software
 Developed guidelines for troubled debt restructuring
 Project team leader for the development of a financial training curriculum for non-financial management
Audit Manager, Internal Audit (1984 – 1991)
 Managed audits in a pool environment (Investments, Real Estate, Partnerships, Corporate, Commercial, P/C)
 Successfully developed the Internal Audit Department CPA certification program working with senior management
and the State Board of Accountancy. This represented the only program of its kind in the State of Connecticut
 Directed the external review of the Internal Audit Department which resulted in the method of prioritizing audit
areas, redesigning audit approach and performing a department restructure
 Developed entry-level training course and was an instructor for a supervisory skills course
KPMG, Hartford, CT 1982 – 1984
Supervising Senior Accountant
EDUCATION
MBA, Finance- Magna Cum Laude, University of Hartford, West Hartford, CT 1990
BS, Accounting- Summa Cum Laude, University of Hartford, West Hartford, CT 1982
PROFESSIONAL DESIGNATIONS
Certified Public Accountant – Connecticut Fellow Life Management Institute
Certified Internal Auditor Connecticut Society of CPA’s

3. Friends of Vintage Base Ball, Inc. – Board Member/ St Jean’s Women’s Auxiliary – Board Member/
Finance Committee Treasurer