The document provides information about the ABC Solution, an integrated mainframe application that satisfies business processing requirements online and in real-time. It maintains complete client records, supports various billing methods, enables customization, uses current technology, and provides a secure system with help functions. Function keys, user-programmable hot keys, and various help features are described to assist users in navigating the system.

1. ABC Homeowners/Mobile Homeowners Manual
The ABC Solution - Definition 1 - 1
Copyright 2001 5/13/08 Prepared by ACG Documentation
Chapter 1: General Information
The ABC Solution
Definition The ABC Solution is an integrated mainframe-based application which:
• satisfies all business processing requirements on-line and in real-time.
• enables insurance personnel to update and retrieve information quickly
and efficiently.
Benefits The ABC Solution provides users with the following advantages:
• supports all forms of billing, e.g., accounts, payroll deductions, etc.
• maintains a complete record of all clients associated with the company.
• enables users to tailor the system to meet their specific business
needs.
• uses the most current industry standard technology.
• insures maximum flexibility, reliability, and expandability.
• contains extensive help functions to assist the user in navigating
through the system.
• supplies a secure infrastructure to prevent unauthorized access and
data entry.

2. ABC Homeowners/Mobile Homeowners Manual
Description of Keys - Navigational Tools 1 - 2
Copyright 2001 5/13/08 Prepared by ACG Documentation
Description of Keys
Navigational Tools The ABC Solution uses various standard functions and features for efficient
movement throughout the system. It must be noted, however, that not all
functions are available for use on every screen. Available functions are
displayed on the command line at the bottom of each screen.
Function Keys The following table lists and defines the function keys used in the ABC
system:
Continued on next page
FUNCTION KEY ACTION
SCREEN HELP
Provides on-line help for the program
displayed.
CONFIRM
Displays the abbreviated description of any
data field codes entered on the screen
including any calculations.
LIST
Takes the user back to a list or menu,
dependent upon where they were prior to the
current function.
DISPLAY ALL
MESSAGES
Displays all error messages at once rather
than individually.
SUSPEND/
UNSUSPEND
Allows the user to interrupt the transaction in
progress, work on another transaction, and
then return to the original transaction without
losing captured data.
SYSTEM MAIL
Supplies system messages regarding batch
programming tasks.
PAGE BACK
Returns the user to the previous page in a list
file.
PAGE FORWARD
Takes the user to the next page in a list file.
DELETE ITEM
Removes an entered item from a transaction.
LOCK TERMINAL
Enables a user to password lock a terminal as
a security measure.
MENU
Moves the user back one menu, usually to the
sub-menu for the program.

3. ABC Homeowners/Mobile Homeowners Manual
Description of Keys - User Hot Keys 1 - 3
Copyright 2001 5/13/08 Prepared by ACG Documentation
Description of Keys, cont.
Function Keys, (cont.)
User Hot Keys The ABC Solution also allows users to create personalized hot keys which
allow the user to navigate directly to the screens they most commonly use.
The following chart displays the function keys that can be programmed by
the user:
Continued on next page
FUNCTION KEY ACTION
MAIN
Moves the user back two menus, usually to
the main menu for the program.
QUIT
(SHIFT + F1)
Ends the transaction, but marks it as
incomplete.
ABORT
(SHIFT + F12)
Abandons a transaction and deletes all
records from the system.
PROGRAMMABLE FUNCTION KEYS
SHIFT + F2 SHIFT + F7
SHIFT + F3 SHIFT + F8
SHIFT + F4 SHIFT + F9
SHIFT + F5 SHIFT + F10
SHIFT + F6 SHIFT + F11

4. ABC Homeowners/Mobile Homeowners Manual
Setting Up User Hot Keys - How to Set Up User Hot Keys 1 - 4
Copyright 2001 5/13/08 Prepared by ACG Documentation
Setting Up User Hot Keys
How to Set Up
User Hot Keys
Follow the steps below to set up user hot keys within the ABC system:
Figure 1-1 Main Selection Menu
Continued on next page
Step Field Description Action
1 Determine the screens to be
linked to the hot keys.
2 Write down the alphanumeric
code found in brackets beside
each screen name, e.g., Y000
for the Client Menu (the first
and third characters of the
screen name are not used).
3 Go to the MAIN SELECTION
MENU. (Figure 1-1)
4 SELECTION Type in the number 6.
5
Press the key.
Result: The System Manager Menu appears. (Figure 1-2)

5. ABC Homeowners/Mobile Homeowners Manual
Setting Up User Hot Keys - How to Set Up User Hot Keys 1 - 5
Copyright 2001 5/13/08 Prepared by ACG Documentation
Setting Up User Hot Keys, cont.
How to Set Up User Hot Keys, (cont.)
Figure 1-2 System Manager Menu
Figure 1-3 - User File Menu
Continued on next page
6 SELECTION Type in the number 14.
7
Press the key.
Result: The User File Menu appears. (Figure 1-3)

6. ABC Homeowners/Mobile Homeowners Manual
Setting Up User Hot Keys - How to Set Up User Hot Keys 1 - 6
Copyright 2001 5/13/08 Prepared by ACG Documentation
Setting Up User Hot Keys, cont.
How to Set Up User Hot Keys, (cont.)
Figure 1-4 - Amend User PF Keys Screen
8 SELECTION Type in the number 5.
9 USER ID Type in the five digit employee
ID number preceded by a P,
e.g., p00007.
10
Press the key.
Result: The Amend User PF Keys screen appears. (Figure 1-4)
11 USER OPTION Type an alphanumeric screen
code in each of the 10 USER
OPTION fields.
12
Press the key.
Result: The user is returned to the User File Menu (Figure 1-3) and the hot keys
are now functional.

7. ABC Homeowners/Mobile Homeowners Manual
Description of System Help - Help Functions 1 - 7
Copyright 2001 5/13/08 Prepared by ACG Documentation
Description of System Help
Help Functions The ABC Solution has numerous help features available for users. The table
below lists and describes these features:
TYPE OF HELP FUNCTION DESCRIPTION
SCREEN SCREEN HELP
Provides general help
regarding the screen
the user is currently
on.
Press to exit.
FIELD Type ? and then press
the key.
Displays a standard
help screen showing
the information
relevant to that field.
FIELD SELECT LINE
NUMBER
Allows quick transfer of
requested information
to the appropriate
screen field by entry
of:
• line code and
• key.
FIELD SELECT
DESCRIPTION
Gives the opportunity
to enter key words to
narrow the search.
FIELD KEY in pg ___ of 05
pgs
Allows quick
navigation through
help screens by
entering the page
number.