Technical communications provides information through various delivery channels such as written, graphical, audio, and multimedia formats to serve purposes such as being informative, providing decision support, education, and persuasion. Technical communications encompasses all forms of technical product and service information, documentation, training materials, marketing communications, business communications, and public relations. The role of technical communications has expanded and infused business and everyday life at all levels due to the commoditization of technology, the internet, its presence in executive boardrooms, and a new generation of tech-savvy people.