A technology leadership model outlines the responsibilities of technology leaders, which include providing support, being in charge of operations, optimizing hardware and software, and implementing changes. Technology leaders act as a service desk to handle incidents and problems, monitor systems for service, administration, security, and storage management. They are also responsible for optimizing management of services, capacity, availability, security, finances, workforce, and continuity. Technology leaders further handle all changes, configurations, and releasing responsibilities to teammates.

1. Technology Leadership
Model
By Lisa Morrison Futch

2. Technology Leaders
• Provide Support
• In Charge of Operations
• Responsible for Optimizing Hardware and
Software
• Implementing Change

3. Support
• Tech Coordinators act as a
service desk for
– Incidents
– Problems

4. Operations
• Service monitoring and control
• System administration
• Network administration
• Directory services administration
• Security administration
• Storage management
• Job scheduling

5. Optimizing
• Management
– Service
– Capacity
– Availability
– Security
– Financial
– Workforce
– Service continuity
Also includes
-Infrastructure
engineering

6. Changes
• Responsible for all changes
• Any configurations
• Releasing Shared responsibility to teammates