The document appears to be notes from a staff meeting at a company. It covers the following key points in 3 or less sentences:
The meeting will discuss what a startup is and what their company does. They will also discuss being on time, team building, brand perception, and proper customer service techniques like holding, greeting customers, and following up. Employees are reminded to support each other and that cell phones are not allowed on the sales floor. The brand perception and level of customer service that parents deserve is discussed.
Hello my name is Michael T Boudreau and I have been working with customer service for over 30 years. I am a great person to have on the job because I am a working manger. I am also a great trainer for new employees. I train very though and I make sure that the new employees have every thing they need to be on their own. I get along with everyone I have worked with. They say that I am the best manger ever because I work along side my employees. Plus customers also say that I get them to come back in because I really care about them. I am a person who gets the job done at a quick and effective mater and make sure the customers are satisfied. If their is a problem I will fix it at a quick and timely mater to make sure the customer gets what he or she wants. I follow all guide lines and rules and will never take a short cut to get the job done. I will work on a problem till I get it fixed because I am not a quicker I am a finisher.I have worked in warehouse, restaurants, retail, carpet cleaning, tool and die, house keeping, roofing, concert, siding and I love working with people and make them feel special. Your customers are the most important to keep your business going and without them they will make your business fail.
A free presentation that was written some time ago, to help people who are newly self employed who perform a sales cycle.
It helps you prepare for being self employed, build and maintain a sales pipeline, work internationally and successfully work from home. The sales advice is very basic, but motivational.
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Hello my name is Michael T Boudreau and I have been working with customer service for over 30 years. I am a great person to have on the job because I am a working manger. I am also a great trainer for new employees. I train very though and I make sure that the new employees have every thing they need to be on their own. I get along with everyone I have worked with. They say that I am the best manger ever because I work along side my employees. Plus customers also say that I get them to come back in because I really care about them. I am a person who gets the job done at a quick and effective mater and make sure the customers are satisfied. If their is a problem I will fix it at a quick and timely mater to make sure the customer gets what he or she wants. I follow all guide lines and rules and will never take a short cut to get the job done. I will work on a problem till I get it fixed because I am not a quicker I am a finisher.I have worked in warehouse, restaurants, retail, carpet cleaning, tool and die, house keeping, roofing, concert, siding and I love working with people and make them feel special. Your customers are the most important to keep your business going and without them they will make your business fail.
A free presentation that was written some time ago, to help people who are newly self employed who perform a sales cycle.
It helps you prepare for being self employed, build and maintain a sales pipeline, work internationally and successfully work from home. The sales advice is very basic, but motivational.
All things Tele marketing slide reviewed by SalesDialers.comSalesDialers.com
SalesDialers.com has a A plus review with the BBB. Sales Dialers is an award winning hosted web based dialer CRM. It is the leading tele marketing dialer for insurance agents and Realtors. SalesDialers tags pride in having the most features at the best price on the market.
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Customer service is a necessary part of any job. There are some important parts to dealing with customers, and for handling the situation when someone is angry.
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2. Very Direct
Need Agreement on everything
No frills
Please explain things to me as if I was a third
grader.
You give 100%. We get along fine.
Why? $ and Pride.
3. What is a startup?
What do we do?
Schedule consistency
On time, definition.
Team building exercise
The Basics.
Brand Perception
What is It? Why we need it!
Why It’s important.
4. A company with a limited operating history.
These companies, generally newly created, are
in a phase of development and research for
markets.
(Discuss)
5. Business: an entity that provides goods and
services and makes a profit as a result.
6. On Time: “At the expected time.”
example: 9:00am means 9:00 or earlier.
What impression does it have on a customer
when you don’t care enough to be on time?
Why should they care about us if we don’t care
about them?
7. Consequences of constantly being late.
What should they be?
Discuss.
9. Congratulations! Based on the information you
have given me you qualify to become a citizen!
Karina and Velia are great at doing this!
Must do on EVERY appointment.
10. Voicemail: Everyone must set up their
voicemail and check it every day!
Your customers should have this number.
Start redirecting to voicemail.
11. Greeting: If someone cares enough to be here
and spend their hard earned money.
Get up from your desk
Walk over to them
Introduce yourself (warm smile)
Invite them to your office
12. At the end of every appointment:
Customer should have your contact number and
extension.
Should know our store schedule.
Should be aware of all steps involved in the process.
Should leave with a kit/n400 form or left a deposit.
14. Why is trash talk not a good idea among employees?
15. The nature of the call center is highly
regimented.
The Sales Floor needs to be cognizant of that
fact and act accordingly.
No Cell Phones on Floor
I DO NOT WANT TO HEAR
“but they do it all the time!”
Discuss
16. A chain is only as strong as its weakest link.
17. What kind of Brand Perception do we have?
Would you refer your parents to us?
What kind of Service do your parents deserve?
Discuss: