The document outlines the mission and objectives of Bunker Hill Community College's TRIO and Single Stop programs, which aim to support students in overcoming barriers to education and achieving economic mobility. TRIO provides academic and transfer support services to students, while Single Stop connects them to essential community resources and financial assistance. Both programs emphasize collaboration, holistic support, and student self-advocacy to promote success and lifelong learning.

1. Teaching and Learning Institute
Outcomes Workshop
Single Stop
TRIO
Project Team:
By Ninette White-Marzouki and Kristine Larkin

2. Mission Statements
Bunker Hill Community College – “… The College provides inclusive and affordable
access to higher education, supports the success of all students, and forges
vibrant partnerships and pathways with educational institutions, community
organizations, and local businesses and industries.” (Emphasis added.)
Trio – A one-stop Student Success Program committed to helping students be
successful in college. Through academic support and services, the Success
Program provides students with the tools they need to excel academically by
providing a strong and supportive community learning environment based on
best practices to support retention, academic success, graduation and transfer to
a baccalaureate college/university.
Single Stop – A one stop Support Service Center providing one-on-one counseling
to students helping them access inclusive coordinated community-based
organizations that assist with building economic security and sustainability by
connecting them to college, state and federal financial resources and local
services. The aim is to help students surmount economic barriers, continue with
their education, and move towards economic mobility with the ultimate goal
toward ending cycles of poverty.

3. Bunker Hill Community College
2016-2017 Handbook
TRIO - The Student Success Program is a transfer program. Students must apply and be selected to participate. The
goal of the program is to assist students in transferring to a four-year university or college. The program provides
comprehensive academic and student support services designed to help students achieve their educational goals at
Bunker Hill Community College and to transfer to their four-year school of choice. The program provides academic
counseling, peer tutoring, a counseling/mentor program, cultural enrichment events and college transfer
information. It also provides workshops on a variety of topics focusing on learning strategies, financial literacy and life
management skills, career planning skills and the college transfer process. To qualify for these services, students must
be full-time, enrolled in college-level courses with intent to graduate and transfer to a four-year school. Students
must demonstrate an academic need, meet Programmatic criteria and meet one or more of the following Federal
criteria: be a first-generation college student, meet Federal income guidelines, or be a student with a documented
disability. The United States Department of Education TRIO Student Support Services Grants fund the Student Success
Program. For more information, contact the Student Success Program Office, Room B331, or call 617-228- 2303.
Single Stop - Single Stop USA is an initiative at Bunker Hill Community College that connects students to state and
federal financial resources and local community services. Its purpose is to help students surmount economic barriers,
continue with their education and move toward economic mobility. Single Stop’s ultimate goal is to end cycles of
poverty. Single Stop provides benefits screening for the Supplemental Nutrition Assistance Program (SNAP), offers
consultation for those with housing issues, aids 24 with health insurance applications and advocates on behalf of
students with the Department of Transitional Assistance. In conjunction with the nationally successful VITA program,
free assistance in completing and filing federal and state income taxes is available from February through mid-April.
Single Stop has partnered with the Greater Boston Food Bank to sponsor several Mobile Markets for the campus
community. In partnership with uAspire and the Midas Corporation, Single Stop provides free financial workshops.
Watch for posters and email invitations to these events. Single Stop at BHCC is locally funded with primary support
from the nationally recognized Boston Foundation. For more information, visit the Single Stop office in Room D206,
call 617-228-3330 and visit the Single Stop web page for updates on new programs and resources:
bhcc.edu/singlestop.

4. Marketing
TRio

5. Marketing – Cont.
Single Stop
• Postcard
Front
Back

6. Marketing – Cont.
Single Stop
• Brochure

7. Project
Overall project objective is to measure the impact
of inter-professional collaboration with respect to
referral services, internal and external, that address
the shared concerns of student barriers through a
holistic approach that expands student support
interventions and strategies. This is an opportunity
to grow and learn together as a vital community
having a significant impact on student’s ability to
self-advocate and become a lifelong learner.

8. ILO’s

9. Goal
Self-actualization through fostering wellness, growth
and lifelong learning

10. Requirements for human survival: physical and
mental health, proper nourishment, clothing, and
shelter
Safety – safe space to thrive
Acceptance, Empathy, Compassion,
understanding
Validation and Respect
Model
Building Strong counselor-student relationships
Self Advocacy

11. Process

12. Connecting back to ILOs
• Inquire as to the potential student barriers
through intrusive and appreciative (holistic)
advising.
• Communication through active listening –
building trust and connecting students to vital
resources on and off campus.
• Engage in collaboration uncovering best practices
and forging partnership with
individuals/organizations with shared concerns.

13. Potential Barriers
• child care
• housing concerns
• homelessness
• health insurance
• work schedule
• financial
• family stress
• Legal matters

14. Cycle
• Assessment of student needs/barriers
• Share assessment results with key professional
staff/faculty
• Intakes
• Track and trend referrals (internal/external)
• Create follow-up to close the gap
• Re-assess
• Make adjustments

15. Ex. Intake
(Used by Single Stop)

16. Assessment
How to identify student needs/barriers
• Visual observations
• One-on-one interactions
• Open Communication with students and faculty
• Class room visits (learning communities)
• Performance measures
• Zogotech/Datatel notes
• Tutor Track attendance
• Qualtrics – surveys/intakes
• Focus Groups

17. Survey

18. Survey – Cont.

19. Survey – Cont.

20. Survey – Cont.

21. Feedback
What was learned?
• trends
• additional steps needed
• referral success/access

22. Outcomes
Students will …
• know how to access resources
• communicate, understand and manage needs
• be accountable and responsible for active
participation in problem solving
• be able to self-advocate