TBSNetworks Provides 24-7 IT - Remote Helpdesk Support

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TBS is an IT firm offering helpdesk support, remote helpdesk support, IT helpdesk support, Outsource helpdesk support. Our Remote helpdesk support provides immediate helpdesk support for issues that need quick attention. The TBS Helpdesk is open 24/7 with a response time of 30 minutes or less. For more information, call us @ +1 (800) 719 8324 or visit our online site.

Technology Business

TBSNetworks Provides 24/7 IT - Remote
Helpdesk Support
Prepared By: TBSNetworks

Prepared By: TBSNetworks
WHEN YOUR SUCCESS
DEPENDS ON
IT,
TURN TO TBS

Prepared By: TBSNetworks
TBSNetworks (Technology Business Solutions) provides
Helpdesk support for our worldwide clients. We
provide below Helpdesk Support for our clients. For
more information, Visit @
http://www.tbsnetworks.net/index.php/helpdesk.html
• 24/7 Help Desk Support
• Onsite IT Support & Complete Outsourcing
• Remote Helpdesk Support
• IT Outsourcing Support
• IT Helpdesk Support
• World Class TBS Technician Team

24/7 HELP DESK SUPPORT
Web based ticketing system Controls Work Flow
Provides Quick Response Allocates Technical Resources
 Tracks Customer Technology
Issues
Reporting Function Through
Centralized Channel

 Assists In Maintenance
Programs
Supports Requests Through
Telephone & E-Mail

Prepared By: TBSNetworks
For more information, Visit
@ http://www.tbsnetworks.net/index.php/helpdesk/247helpdesk.html

ONSITE IT SUPPORT / COMPLETE OUTSOURCING
Prepared By: TBSNetworks
• Onsite IT Support
• Network Management
• Router & Switch Support
• Workstation Support
• Asset Management
For more information,
Visit @ http://www.tbsnetworks.net/index.php/services/outsourced-support.html

REMOTE HELP DESK SUPPORT
Prepared By: TBSNetworks
Our Remote Helpdesk Support compliments our on site service by providing immediate
helpdesk support for issues that need quick attention. The TBS Helpdesk is open 24/7 with
a response time of 30 minutes or less. For more information, Visit
@ http://www.tbsnetworks.net/index.php/about-us.html

IT Outsourcing Helpdesk Support
Prepared By: TBSNetworks
For more information, Visit
@ http://www.tbsnetworks.net/index.php/about-us.html
1) Complete helpdesk for firms that have internal support.
2) Partial after hours support.
3) Support for specific IT projects.
4) Call for detailed information & pricing.

IT Helpdesk Support
Prepared By: TBSNetworks
We understand that time and productivity is crucial to your business and down time cuts
into that productivity. We offer extremely cost effective helpdesk support options that will
keep your productivity up and running. For more information, Visit
@ http://www.tbsnetworks.net/index.php/helpdesk.html

WORLD CLASS TBS TEAM
Prepared By: TBSNetworks
• Highly Trained IT Technicians
• Partners With Your Business
• Friendly / Responsive Help-Desk
• Senior Management That Cares

Respond
24/7 Access
Field Technical
Resources
Advise & Enhance
Resolve
Identify / Contain
Repair Test &
Restore
Support
Maintenance
Programs
Data Back-Up /
Disaster Recovery
Hosting
Prepared By: TBSNetworks

Advanced Analytical
American Fittings
Buzbee Toys
CCS Funding
Clondalkin Group
Dicerna Pharmaceuticals
Epoch Communications
Frankel Group
Governance Group
Hawk Partners
Hunter Stevens
Massachusetts Adoption
Resource Exchange
Master Cutlery
Millennium Enterprises
National Plastics & Seals
New England Consulting
Partners
Opus Partners
Peak Organization
Remy Cointreau
Schindler Elevator
Stone Turn Group
Tapestry Asset Tiburon
X-Rite
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www.tbsnetworks.net helpdesk@.tbsnetworks.net
Prepared By: TBSNetworks
Some of Our Clients

 Support: helpdesk@tbsnetworks.net
 General Inquiries:info@tbsnetworks.net
 Website: www.tbsnetworks.net
3000 Atrium Way Suite 108
Mt Laurel, NJ 08054
US: +1 (800)-719-8324
UK: +44-2033182006
Europe: +31-202170205
Prepared By: TBSNetworks
www.tbsnetworks.net helpdesk@.tbsnetworks.net
Contact Us

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DocID: HelpDesk SLA, Employees (10-SP08).doc Page 1 of 5 Ratified: February 2003 Revised: May 2008 Policy & Procedures Help Desk Service Level Agreement (SLA) Department of Information Technology, Rossey Hall, Room 058, Ext. 4357 TABLE OF CONTENTS Scope............................................................................................................1 Customer Service Statement........................................................................1 Help Desk Services......................................................................................2 Hours of Operation ......................................................................................2 Methods for Requesting Assistance/Service................................................2 Setting Priority Levels for Requests ............................................................3 Remote Desktop Access & Management ....................................................3 Hardware & Software Standards .................................................................4 Technology Inventory..................................................................................4 Customer Responsibilities ...........................................................................4 Feedback ......................................................................................................5 SCOPE Technology support services are provided through the Department of Information Technology Help Desk unit. This support unit is committed to delivering quality customer service and technical solutions in support of campus wide technology. To ensure the best possible support, the Help Desk provides NJCU Faculty and Staff with this Service Level Agreement outlining specific services, priorities, and responsibilities related to the support of technology. This document represents a service agreement between the Department of Information Technology (IT) and all New Jersey City University (NJCU) employees who use technology and computing resources managed by IT. Note: This service level agreement is subject to modifications in response to changes in technology services and support needs. CUSTOMER SERVICE STATEMENT The Help Desk unit of IT is committed to delivering quality customer service by: • Striving to ensure customer satisfaction • Responding to requests for support within published time frames • Interacting with faculty and staff in a respectful and courteous manner • Requesting feedback for opportunities for improvement New Jersey City University Department of Information Technology DocID: HelpDesk SLA, Employees (10-SP08).doc Page 2 of 5 • Continuously working to improve the quality of service • Regularly reviewing and monitoring established performance indicators HELP DESK SERVICES The Help Desk provides support to all University faculty, staff, and administrative personnel who require assistance in ...

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TBSNetworks Provides 24-7 IT - Remote Helpdesk Support

1. TBSNetworks Provides 24/7 IT - Remote Helpdesk Support Prepared By: TBSNetworks

2. Prepared By: TBSNetworks WHEN YOUR SUCCESS DEPENDS ON IT, TURN TO TBS

3. Prepared By: TBSNetworks TBSNetworks (Technology Business Solutions) provides Helpdesk support for our worldwide clients. We provide below Helpdesk Support for our clients. For more information, Visit @ http://www.tbsnetworks.net/index.php/helpdesk.html • 24/7 Help Desk Support • Onsite IT Support & Complete Outsourcing • Remote Helpdesk Support • IT Outsourcing Support • IT Helpdesk Support • World Class TBS Technician Team

4. 24/7 HELP DESK SUPPORT Web based ticketing system Controls Work Flow Provides Quick Response Allocates Technical Resources  Tracks Customer Technology Issues Reporting Function Through Centralized Channel   Assists In Maintenance Programs Supports Requests Through Telephone & E-Mail  Prepared By: TBSNetworks For more information, Visit @ http://www.tbsnetworks.net/index.php/helpdesk/247helpdesk.html

5. ONSITE IT SUPPORT / COMPLETE OUTSOURCING Prepared By: TBSNetworks • Onsite IT Support • Network Management • Router & Switch Support • Workstation Support • Asset Management For more information, Visit @ http://www.tbsnetworks.net/index.php/services/outsourced-support.html

6. REMOTE HELP DESK SUPPORT Prepared By: TBSNetworks Our Remote Helpdesk Support compliments our on site service by providing immediate helpdesk support for issues that need quick attention. The TBS Helpdesk is open 24/7 with a response time of 30 minutes or less. For more information, Visit @ http://www.tbsnetworks.net/index.php/about-us.html

7. IT Outsourcing Helpdesk Support Prepared By: TBSNetworks For more information, Visit @ http://www.tbsnetworks.net/index.php/about-us.html 1) Complete helpdesk for firms that have internal support. 2) Partial after hours support. 3) Support for specific IT projects. 4) Call for detailed information & pricing.

8. IT Helpdesk Support Prepared By: TBSNetworks We understand that time and productivity is crucial to your business and down time cuts into that productivity. We offer extremely cost effective helpdesk support options that will keep your productivity up and running. For more information, Visit @ http://www.tbsnetworks.net/index.php/helpdesk.html

9. WORLD CLASS TBS TEAM Prepared By: TBSNetworks • Highly Trained IT Technicians • Partners With Your Business • Friendly / Responsive Help-Desk • Senior Management That Cares

10. Respond 24/7 Access Field Technical Resources Advise & Enhance Resolve Identify / Contain Repair Test & Restore Support Maintenance Programs Data Back-Up / Disaster Recovery Hosting Prepared By: TBSNetworks

11. Advanced Analytical American Fittings Buzbee Toys CCS Funding Clondalkin Group Dicerna Pharmaceuticals Epoch Communications Frankel Group Governance Group Hawk Partners Hunter Stevens Massachusetts Adoption Resource Exchange Master Cutlery Millennium Enterprises National Plastics & Seals New England Consulting Partners Opus Partners Peak Organization Remy Cointreau Schindler Elevator Stone Turn Group Tapestry Asset Tiburon X-Rite                        www.tbsnetworks.net helpdesk@.tbsnetworks.net Prepared By: TBSNetworks Some of Our Clients

12.  Support: helpdesk@tbsnetworks.net  General Inquiries:info@tbsnetworks.net  Website: www.tbsnetworks.net 3000 Atrium Way Suite 108 Mt Laurel, NJ 08054 US: +1 (800)-719-8324 UK: +44-2033182006 Europe: +31-202170205 Prepared By: TBSNetworks www.tbsnetworks.net helpdesk@.tbsnetworks.net Contact Us

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