The Business Re-Engineering Division of TBS helps clients improve their business processes so they can focus on providing better client services. They determine what improvements are needed and deliver high results for critical issues facing clients. TBS has a history of customer retention through contract renewals. They provide outsourcing solutions with scalable and quick delivery, using a committed team of professionals.

1. BUSINESS RE-ENGINEERING DIVISION

2. TBS is a Strategic Advisory and Operations Consulting Firm, providing outsourcing solutions
to our clients with quick scalability and delivery capability, having a committed and very
talented team of professionals. Within our Business Re-Engineering Division we help our
clients by providing them with solutions that will improve their business processes so they
can concentrate on providing better client services.
Our mission is to determine the improvements needed and to deliver the highest possible
result for these critical issues facing our clients! We have a history of customer retention
with successive years of contract renewals.

3. TBS’s Service offerings for Law Firms

4. TBS’s Service Offerings for Law Firms
Legal Solutions
Financial Services
• Content Research and Data Aggregation
• Web-crawling and Content Warehousing
• Semantic Tagging
• Catalogue Services
• Regulatory Compliance Filings
• Profile Management Services
Content Enrichment
• Document & Deposition Summary
• eDiscovery - Document & Contract Review
• Contract and Document review, Contract Playbooks & Mgmt.
• Case Digest, Apps, Blogs, and Social Media
• Trial Graphics and Animations
Permissions
• Monitoring
• Prior art/Novelty/SOA
• Infringement
• Analysis and Reporting
Content Development
• Abstract Writing
• Business Reporting & News Monitoring
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5. Case Studies & Examples

6. Case Study
Cost-Effective Case Review & Creating Case Summaries
Cost-Effective Case Review = Faster Financial Relief for Clients & Law
Firm
Challenges
 Injury cases can hinge on an attorney’s ability to distill a client’s life story into a few key events.
 For toxic exposure cases, this law firm had to document the precise events that led to their clients’ asbestos
exposure and their subsequent debilitation from mesothelioma, an illness caused by exposure to asbestos that
often results in premature death.
 Each exposure had to be precisely detailed. But the firm’s internal case management teams and paralegals did
not have the ability to handle this critical task quickly, accurately, or cost-effectively
Key Highlights
 Carefully review lengthy asbestos case files and testimonies
 Extract the pertinent information
 Organize the information chronologically and according to exposure type, number of exposures, and where they
occurred Cross-reference it to client testimony
 Include smoking/alcohol habits, housing situation, military experience, and union activities are also chronicled to
provide a complete picture of event’s related to a claim
 Case Summaries can be turned around in as little as 24 hours and always undergo a rigorous quality control
process comprised of reviews by three separate specialists before being delivered
Key Benefits
This large national law firm is now able to:
 Swiftly review and process background materials for complex cases
 Settle or go to trial more quickly for plaintiffs seeking financial relief for injuries, or for family members who have
lost a loved one
 Reduce their costs Keep expenses predictable: per-page pricing fixes costs regardless of a case’s complexity
 Focus on higher value core legal work
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7. Case Study
Largest US Court Reporting company
Deposition Summaries
Challenges
 The company recognized the need to help its law firm clients control costs and efficiently manage their
depositions. The firm required an outside source of legal experts to summarize large volumes of client
depositions—without sacrificing quality
Key Highlights
 Our team of attorneys and paralegals designed and instituted a formal process for providing quality deposition
summaries that withstand scrutiny and audits. Some key points:
 Each deposition is read multiple times before summarizing
 Testimonies are summarized, not evaluated
 Summaries are prepared in articulate, concise English and formatted in all standard digest forms,
including custom formats
 Summaries are delivered via multiple mediums, such as PCs, tablets, Smartphone's, disk, and hard copy
 A strict quality control process ensures formatting consistency, accuracy, and length
 Secure file transmission protects confidentiality
 A predictable fixed cost service is provided, billed by the page regardless of testimony complexity.
Summaries are prepared and delivered within 24-hours, 365 days a year
Key Benefits
 In less than a year, our legal outsourcing expertise helped make the company the nation’s largest provider of
deposition summaries, with more than 150 depositions summarized daily
 Significantly less costly than traditional in-house approaches, our expert deposition summary services have set
the company apart from their competition with a valuable new offering that enhances customer satisfaction and
loyalty.
 Client’s clients are able to refocus their time on higher-value core legal work and enjoy improved case continuity
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8. Case Study
Interactive App for a Leading Legal Publisher
Creating a Legal Database App
Scope
 Create an interactive App that would extend Lawyers.com’s utility to intelligent devices such as the Apple
iPhone
Key Highlights
 Our App design and development team put finding a lawyer at the tip of a finger
 Lawyers.com free App for the Apple iPhone includes the following:
• Search for a lawyer by name, legal need and/or location using a geo-locator or manually
• View exclusive Lawyers.com lawyer ratings
• Send an email or call a law firm or lawyer with just one touch
• See a map and get driving directions to the lawyer’s office
• Access complete lawyer and law firm profiles, including background checks
• Save your search history
• Share lawyer profiles with your contacts
Key Benefits
 The App is a one-stop-shop for identifying, communicating, mapping, and researching lawyers
 It drives significant traffic to Lawyers.com and other LexisNexis sites
 It is a key component of Lawyers.com’s #1 legal-consumer site objective
 It enhances the customers’ brand with a high-tech, consumer friendly perception
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9. TBS’s document management solutions and scalable legal
support teams can help clear backlogs for trial today,
mitigate overflow going forward, and reduce your expenses
across the board

Our attorneys produce top-notch document reviews, medical record
digests, transcriptions, deposition summaries, and legal research—all of
which are reviewed by paralegals and subject matter experts with
graduate degrees in relevant disciplines

By turning over your administrative functions to us, you can
reduce support and administrative staff without sacrificing
quality and turnaround time

TBS is your single expert partner for End-to-end solutions from
content creation to specialized, à la carte legal support services:
creating trial graphics, presentations, and animations, as well as word
processing and proofreading & to keep your firm or department up-to-
date on the latest court decisions and changes in the law, our
Learning & Performance practice can manage ongoing education
required to maintain membership in the bar

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TBS’S DIFFERENTIATORS FOR LEGAL

10. •
Key differentiators
•Operational Excellence
 First client of the company is still with us
 Average tenure of Management Team is more than 7 years
 Same management for international and domestic operations
•Industry Leading Quality
 Use of Black Belt and Green Belt projects to achieve results
 Owned infrastructure with indoor swimming pool
 Reference from any client
 First Indian BPO listed on London Stock Exchange
•Flexible Engagement Models
 FTE or Variable pay models
 Classic agreements; Leverage carve out;
 Committing productivity increases as part of SLA
•Enabling Technology
 Carrier neutral. Airtel, Reliance, Tata, BSNL Mux at site
 Highly redundant and responsive
 Services Any time, Any place, Any process
•Certification and Compliance
 Processes based on Six Sigma and COPC
 COPC quality monitoring and improvement
 PCI – DSS and ISO 27001
 HIPAA

11. Contact us today to find out how TBS can help improve the
bottom line and create efficiencies for your Law Firm!
Tim Kirsch
Consulting Partner
Transnational Business Solutions, LLC
45 West 34th Street Suite 1107
New York, NY 10001
800-362-8691
tkirsch@transbizsolution.com