Taxonomy for bartenders achieving success and stakeholder buy-in
•
0 likes•2,675 views
Report
Share
Report
Share
Download to read offline
Recommended
Building an Enterprise Taxonomy Solution
Building an Enterprise Taxonomy Solution on MOSS 2007 and integrate with FAST ESP to improve search user experience
Designing Enterprise Taxonomy
This presentation defines taxonomy and the future and state of applied semantics to this emerging feild.
IA Summit 2015 - Enterprise Taxonomy for FIFA
More than ever large organizations need taxonomy to retrieve, publish and manage information in the way they want to. Being able to manage records, documents and other digital assets throughout their lifecycle is key to efficient operations and effective communications.
This is a case study of a taxonomy project completed for the world’s football governing authority, FIFA. As a global organization over 100 years old FIFA has produced a large collection of official documents, and they needed a way to organize them.
From the business problem that sparked the project to the exercises, analysis and standards used to the derive the final product, we’ll look at each phase of this unique taxonomy project, and take away a few useful insights along the way.
Session Takeaways
- How to lead a taxonomy project
- Real-world taxonomy development
- Information governance for global regulatory bodies
Taxonomy Governance and Iteration
Best practices, lessons learned, and examples for taxonomy governance and iteration. Developed by Enterprise Knowledge and originally presented for the Knowledge Management Institute.
Enterprise Knowledge - Taxonomy Design Best Practices and Methodology
This presentation, origninally presented at the Knowledge Management Institute's KM Symposium on March 27, 2014, addresses the concepts of business taxonomy value, taxonomy design methodology, and taxonomy design best practices. It is intended as an introductory deck for anyone seeking guidance on taxonomy design efforts.
Seawater Papers Underwater Papers Wate
Academic Paper Writing Service
http://HelpWriting.net/Seawater-Papers-Underwater-Papers-Wate
Shake and Stir Squaremeal live 2017 presentation
This slideshow composes all that we, Shake and Stir had talked about in this year's SquareMeal Venues+Events Live show. You will find a brief summary of Shake and Stir, followed by the current cocktail trends around the world, in the events industry in particular and finally some of our original cocktail recipes.
Recommended
Building an Enterprise Taxonomy Solution
Building an Enterprise Taxonomy Solution on MOSS 2007 and integrate with FAST ESP to improve search user experience
Designing Enterprise Taxonomy
This presentation defines taxonomy and the future and state of applied semantics to this emerging feild.
IA Summit 2015 - Enterprise Taxonomy for FIFA
More than ever large organizations need taxonomy to retrieve, publish and manage information in the way they want to. Being able to manage records, documents and other digital assets throughout their lifecycle is key to efficient operations and effective communications.
This is a case study of a taxonomy project completed for the world’s football governing authority, FIFA. As a global organization over 100 years old FIFA has produced a large collection of official documents, and they needed a way to organize them.
From the business problem that sparked the project to the exercises, analysis and standards used to the derive the final product, we’ll look at each phase of this unique taxonomy project, and take away a few useful insights along the way.
Session Takeaways
- How to lead a taxonomy project
- Real-world taxonomy development
- Information governance for global regulatory bodies
Taxonomy Governance and Iteration
Best practices, lessons learned, and examples for taxonomy governance and iteration. Developed by Enterprise Knowledge and originally presented for the Knowledge Management Institute.
Enterprise Knowledge - Taxonomy Design Best Practices and Methodology
This presentation, origninally presented at the Knowledge Management Institute's KM Symposium on March 27, 2014, addresses the concepts of business taxonomy value, taxonomy design methodology, and taxonomy design best practices. It is intended as an introductory deck for anyone seeking guidance on taxonomy design efforts.
Seawater Papers Underwater Papers Wate
Academic Paper Writing Service
http://HelpWriting.net/Seawater-Papers-Underwater-Papers-Wate
Shake and Stir Squaremeal live 2017 presentation
This slideshow composes all that we, Shake and Stir had talked about in this year's SquareMeal Venues+Events Live show. You will find a brief summary of Shake and Stir, followed by the current cocktail trends around the world, in the events industry in particular and finally some of our original cocktail recipes.
Enterprise Knowledge Graphs - Data Summit 2024
Heather Hedden, Senior Consultant at Enterprise Knowledge, presented “Enterprise Knowledge Graphs: The Importance of Semantics” on May 9, 2024, at the annual Data Summit in Boston.
In her presentation, Hedden describes the components of an enterprise knowledge graph and provides further insight into the semantic layer – or knowledge model – component, which includes an ontology and controlled vocabularies, such as taxonomies, for controlled metadata. While data experts tend to focus on the graph database components (RDF triple store or a label property graph), Hedden emphasizes they should not overlook the importance of the semantic layer.
Driving Behavioral Change for Information Management through Data-Driven Gree...
Driving Behavioral Change for Information Management through Data-Driven Gree...Enterprise Knowledge
Enterprise Knowledge’s Urmi Majumder, Principal Data Architecture Consultant, and Fernando Aguilar Islas, Senior Data Science Consultant, presented "Driving Behavioral Change for Information Management through Data-Driven Green Strategy" on March 27, 2024 at Enterprise Data World (EDW) in Orlando, Florida.
In this presentation, Urmi and Fernando discussed a case study describing how the information management division in a large supply chain organization drove user behavior change through awareness of the carbon footprint of their duplicated and near-duplicated content, identified via advanced data analytics. Check out their presentation to gain valuable perspectives on utilizing data-driven strategies to influence positive behavioral shifts and support sustainability initiatives within your organization.
In this session, participants gained answers to the following questions:
- What is a Green Information Management (IM) Strategy, and why should you have one?
- How can Artificial Intelligence (AI) and Machine Learning (ML) support your Green IM Strategy through content deduplication?
- How can an organization use insights into their data to influence employee behavior for IM?
- How can you reap additional benefits from content reduction that go beyond Green IM?
IAC 2024 - IA Fast Track to Search Focused AI Solutions
Sara Mae O’Brien Scott and Tatiana Baquero Cakici, Senior Consultants at Enterprise Knowledge (EK), presented “AI Fast Track to Search-Focused AI Solutions” at the Information Architecture Conference (IAC24) that took place on April 11, 2024 in Seattle, WA.
In their presentation, O’Brien-Scott and Cakici focused on what Enterprise AI is, why it is important, and what it takes to empower organizations to get started on a search-based AI journey and stay on track. The presentation explored the complexities of enterprise search challenges and how IA principles can be leveraged to provide AI solutions through the use of a semantic layer. O’Brien-Scott and Cakici showcased a case study where a taxonomy, an ontology, and a knowledge graph were used to structure content at a healthcare workforce solutions organization, providing personalized content recommendations and increasing content findability.
In this session, participants gained insights about the following:
Most common types of AI categories and use cases;
Recommended steps to design and implement taxonomies and ontologies, ensuring they evolve effectively and support the organization’s search objectives;
Taxonomy and ontology design considerations and best practices;
Real-world AI applications that illustrated the value of taxonomies, ontologies, and knowledge graphs; and
Tools, roles, and skills to design and implement AI-powered search solutions.
The Role of Taxonomy and Ontology in Semantic Layers - Heather Hedden.pdf
Heather Hedden, Senior Consultant at Enterprise Knowledge, presented “The Role of Taxonomy and Ontology in Semantic Layers” at a webinar hosted by Progress Semaphore on April 16, 2024.
Taxonomies at their core enable effective tagging and retrieval of content, and combined with ontologies they extend to the management and understanding of related data. There are even greater benefits of taxonomies and ontologies to enhance your enterprise information architecture when applying them to a semantic layer. A survey by DBP-Institute found that enterprises using a semantic layer see their business outcomes improve by four times, while reducing their data and analytics costs. Extending taxonomies to a semantic layer can be a game-changing solution, allowing you to connect information silos, alleviate knowledge gaps, and derive new insights.
Hedden, who specializes in taxonomy design and implementation, presented how the value of taxonomies shouldn’t reside in silos but be integrated with ontologies into a semantic layer.
Learn about:
- The essence and purpose of taxonomies and ontologies in information and knowledge management;
- Advantages of semantic layers leveraging organizational taxonomies; and
- Components and approaches to creating a semantic layer, including the integration of taxonomies and ontologies
Designing IA for AI - Information Architecture Conference 2024
With the explosive popularity of ChatGPT, organizations are throwing massive budgets and executive attention at the implementation of AI technologies. Making these solutions work for the enterprise can deliver competitive advantage and open up new solutions and business opportunities that were never before possible. However, without the right Information Architecture (IA) foundations, these projects are bound to fail. In this presentation, Marino and Galdamez provided practical, actionable steps around IA that organizations can take in preparation for future AI solutions.
In this session, attendees:
- Reviewed key elements of IA and discovered how their successful design and implementation can lay the foundations for AI;
- Learned basic terminology surrounding AI, as well as different techniques and applications of AI in enterprise environments;
- Gained a deeper understanding of the feedback loops between IA and AI and the corresponding implications on user experience; and
- Received practical advice on IA design to facilitate its implementation and the success of AI efforts.
Overview of Taxonomies and Artificial Intelligence
Heather Hedden, Senior Consultant at Enterprise Knowledge, presented "An Overview of Taxonomies and AI" on January 30th, 2024, in the inaugural webinar of the Artificial Intelligence webinar series: The promise and the perils,” hosted by the Knowledge & Information Management Group of CILIP, the library and information association of the UK. In her presentation, Heather explained, with examples, how both generative AI and other AI technologies support taxonomy development and use and how taxonomies can support AI applications.
Explore the presentation to learn:
Why both top-down and bottom-up methods are needed in taxonomy creation
What AI methods are used for auto-tagging and auto-classification with taxonomies
How AI methods can extract candidate terms for taxonomy creation
How generative AI can be used for certain bottom-up taxonomy development tasks
How AI can be used to analyze a taxonomy against a corpus of documents
How generative AI can be used in queries to analyze a taxonomy
What AI applications taxonomies can support
Nonprofit KM Journey to Success: Lessons and Learnings at Feeding America
Sara Duane, Senior Consultant within EK’s Strategic Consulting practice, and EK client Tom Summerfelt, former Chief Research Officer at Feeding America, presented on November 7, 2023 at KMWorld. The talk, “Nonprofit KM Journey to Success: Lessons & Learnings at Feeding America” focused on best practices for designing and implementing KM strategies that directly align with nonprofit organizational goals.
Duane and Summerfelt used their first-hand experience developing a multi-year comprehensive KM Strategy for Feeding America to outline real-world considerations and examples of:
Unique KM challenges faced by organizations in the nonprofit space
Considerations for strategic priorities and KM roadmaps for nonprofits
How to describe the business impact of KM for nonprofits
Road to the Taxonomy Rollercoaster
EK presented with Kate Vilches, Knowledge Management Lead at Ulteig, on November 6, 2022 at the Taxonomy Boot Camp Conference, co-located with KMWorld, in Washington, D.C. The talk, “Taxonomy Roller Coasters: Techniques to Keep Stakeholders on the Ride,” focused on proven stakeholder management techniques during enterprise taxonomy development and launch activities.
Gray and Vilches used their firsthand experience to relate advice, share practical tools, and provide real-life examples to ensure successful stakeholder involvement, reinforcing three key themes for attendees:
How to select partners and build coalitions to ensure long term success;
Overview of the steps, stages, challenges, and thrills of defining and implementing an enterprise taxonomy; and
The importance and finesse of effective change management efforts to ensure that stakeholders begin and remain excited and involved throughout the project.
DGIQ - Case Studies_ Applications of Data Governance in the Enterprise (Final...
DGIQ - Case Studies_ Applications of Data Governance in the Enterprise (Final...Enterprise Knowledge
Thomas Mitrevski, Senior Data Management and Governance Consultant and
Lulit Tesfaye, Partner and Vice President of Knowledge and Data Services
presented “Case Studies: Applications of Data Governance in the Enterprise” on December 6th, 2023 at DGIQ in Washington D.C.
In this presentation, Thomas and Lulit detailed their experiences developing strategies for multiple enterprise-scale data initiatives and provided an understanding of common data governance and maturity needs. Thomas and Lulit based their talk on real-world examples and case studies and provided the audience with examples of achieving buy-in to invest in governance tools and processes, as well as the expected return on investment (ROI).
Check out the presentation below to learn:
How Leading Organizations are Benchmarking Their Data Governance Maturity
Why End-User Training was Imperative in Seeing Scaled Governance Program Adoption
Which Tools and Frameworks were Critical in Getting Started with Data Governance
How Organizations Achieved Success with Data Governance in Under 12 Weeks
What Successful Data Governance Implementation Roadmaps Really Look Like
Scaling Knowledge Graph Architectures with AI
Sara Nash and Urmi Majumder, Principal Consultants at Enterprise Knowledge, presented on April 19, 2023 at KM World in Washington D.C. on the topic of Scaling Knowledge Graph Architectures with AI.
In this presentation, Sara and Urmi defined a Knowledge Graph architecture and reviewed how AI can support the creation and growth of Knowledge Graphs. Drawing from their experience in designing enterprise Knowledge Graphs based on knowledge embedded in unstructured content, Sara and Urmi defined approaches for entity and relationship extraction depending on Enterprise AI maturity and highlighted other key considerations to incorporate AI capabilities into the development of a Knowledge Graph.
View presentation below in order to learn about how:
Assess entity and relationship extraction readiness according to EK’s Extraction Maturity Spectrum and Relationship Extraction Maturity Spectrum.
Utilize knowledge extraction from content to gather important insights into organizational data.
Extract knowledge with three approaches:
RedEx Rule, Auto-Classification Rule, Custom ML Model
Examine key factors such as how to leverage SMEs, iterate AI processes, define use cases, and invest in establishing robust AI models.
Making Knowledge Management Clickable
This presentation was delivered by EK CEO Zach Wahl at the 2023 Midwest KM Symposium in Kent State, Ohio. The presentation defines Knowledge Management and its value. It also covers key industry trends and outcomes.
Building for the Knowledge Management Archetypes at Your Company
Building for the KM Archetypes at Your Company
Taylor Paschal, Knowledge and Information Management Consultant at Enterprise Knowledge, and Jessica Malloy, Senior Knowledge Manager at Harvard Business Publishing presented on April 19, 2023 at the APQC Conference in Houston, Texas on the topic of Building for the KM Archetypes at Your Company. In this presentation, Jessica and Taylor define common types of personalities that are often present when building a KM program. Jessica and Taylor prompted attendees to think through the root causes of various behaviors and the approaches for taking these into account when driving KM forward in round table discussions supported by this worksheet (link). Attendees left with the ability to:
Describe the importance of focusing on the unique culture of an organization when building and iterating on a KM program
Recognize organizational archetypes and know how to adapt their KM program to them
Conduct a cultural assessment of their own organization to ensure their KM program is meeting them where they are
Knowledge Graphs are Worthless, Knowledge Graph Use Cases are Priceless
At Knowledge Graph Forum 2022, Lulit Tesfaye and Sara Nash, Senior Consultant discuss the importance of establishing valuable and actionable use cases for knowledge graph efforts. The discussion draws on lessons learned from several knowledge graph development efforts to define how to diagnose a bad use case and outlined their impact on initiatives - including strained relationships with stakeholders, time spent reworking priorities, and team turnover. They also share guidance on how to navigate these scenarios and provide a checklist to assess a strong use case.
Introducing the Agile KM Manifesto.pdf
For KM practitioners, Agile frameworks have long been important for optimizing stakeholder value and satisfaction in KM initiatives. Over 20 years ago, a group of software developers revolutionized their field by introducing the Agile Manifesto to guide their industry in adopting Agile values, frameworks, and practices. However, until now, KM practitioners have lacked a formal framework demonstrating how to apply Agility to KM. In short, it is time to codify these Agile principles in a manner suited for the KM profession. Leveraging the original Agile Manifesto for inspiration, Andrew Politi and Megan Salerno introduced “The Agile KM Manifesto” at KM World 2022. The presentation is designed to initiate a conversation amongst KM practitioners across the industry about this initial version of the Agile KM Manifesto (the 'AKM'), and solicit feedback on future iterations.
Next, the presenters walked through three EK case studies demonstrating how the application of its principles could have saved significant time in those initiatives.
First, we described how a global non-profit approached EK to address duplicate and outdated content, and the lack of content creation standards.
Applicable AKM principle: "Content should only be available to users if it is new, essential, reliable, dynamic, and reusable. If these criteria are not met, the content must be cleaned-up or archived accordingly.”"
Next was a discussion of how national nuclear research laboratory struggled to share and discover knowledge from retiring employees and compartmentalized silos.
Applicable AKM principle: “Tacit knowledge and expertise should be proactively and formally captured and stored in the same manner as explicit knowledge.”
Finally, the presenters described how one of the largest multinational athletic apparel companies struggled to help geographically separated teams collectively and collaboratively reuse knowledge and create content across the globe, even functionally similar focus roles.
Applicable AKM principle: “All KM efforts must leverage a common language. Develop, socialize, and employ a common KM language so stakeholders don't speak past each other and can maintain consensus throughout your KM effort.”
Ultimately, this presentation served to introduce The AKM to the broader community, demonstrate its value, and solicit input from across the industry.
Road Maps & Roadblocks to Federal Electronic Records Management
Angela Pitts, Sr. Consultant at Enterprise Knowledge, and Dave Simmons, Sr. Records Officer at General Services Administration (GSA), presented a case study in federal electronic records management that detailed the success of the GSA's Enterprise Document Management Solution (EDMS). They detailed the strategies used to identify elements of organizational change management required to successfully transition standard functions of records management (RM)—capture, maintenance, disposal, transfer, assignment of metadata, and reporting—from manual, paper-based practices to more efficient and less costly electronic systems.
Records Management is a necessary component of successful Knowledge Management as it systematically manages valuable content created and owned by the business. With technological advancements, most agencies have seen the volume of document records increase exponentially because they are now frequently born and managed as digital content through the records lifecycle. Acknowledging the challenge of managing more content with fewer people, Angela and Dave explained how the design of GSA's lean and agile systems and workflows enabled the agency to reduce the resources and attention needed to manage content collections while maintaining legal compliance and quality standards.
Building an Innovative Learning Ecosystem at Scale with Graph Technologies
Todd Fahlberg of Enterprise Knowledge, and Amber Simpson, a Senior Manager at Walmart Academy, presented on November 9, 2022 at the KMWorld Conference in Washington, DC on the topic of Building an Innovative Learning Ecosystem at Scale with Graph Technologies. In this presentation, Todd and Amber share how they’re making it easier for Walmart’s learning organization to manage content used by 2.4 million global associates with a custom Digital Library. The presentation provides insight into the challenges they faced and the lessons they learned along the way, in addition to their approach to design and implement the Digital Library. Todd and Amber also detail how and why they used graph technologies to make certain their solution can continue to scale to meet the needs of Walmart’s massive workforce and evolving business needs.
Identifying Security Risks Using Auto-Tagging and Text Analytics
On Thursday, November 10, Joe Hilger and Sara Duane spoke at Text Analytics Forum about identifying secure and confidential information using auto-tagging. Information security continues to grow in importance in today's society. We hear stories all of the time about hackers accessing private information from companies and government agencies. Every organization struggles with employees who store confidential information on insecure network drives or cloud drives. Joe and Sara did a project with a federal research organization that used auto-tagging and text analytics to identify confidential information that needed to be moved to a secure location. During the presentation, we shared the approach we took to identify this information and how we made sure that the tagging and text analytics were accurate. Attendees learned best practices for designing a taxonomy for auto-tagging and tuning auto-tagging as well as ways to identify confidential information across the enterprise.
Taxonomy in the Age of Personalization
Zach Wahl and Sara Mae O'Brien-Scott spoke at the 2022 Taxonomy Boot Camp in Washington, D.C. on taxonomy's critical role in delivering what every end user now expects—a seamless and personalized experience. Personalization is harnessed by the most successful organizations to anchor their content experience by allowing users to connect with content based on key characteristics. O’Brien-Scott and Wahl provided an understanding of how taxonomy powers personalization by detailing real-world use cases and best practices for taxonomy design for personalization. They discussed the personalization maturity scale, including how taxonomy lays the groundwork for enabling cutting-edge solutions such as recommendation engines, automated content assembly, and omnichannel delivery. They also shared expected outcomes of personalization such as increased conversion rates, a decrease in employee turnover, and stronger user engagement.
Climbing the Ontology Mountain to Achieve a Successful Knowledge Graph
Tatiana Baquero Cakici, Senior KM Consultant, and Jennifer Doughty, Senior Solution Consultant from Enterprise Knowledge’s Data and Information Management (DIME) Division presented at the Taxonomy Boot Camp (KMWorld 2022) on November 17, 2022. KMWorld is the world’s leading knowledge management event that takes place every year in Washington, DC.
Their presentation “Climbing the Ontology Mountain to Achieve a Successful Knowledge Graph” focused on how ontologies have gained momentum as a strong foundation for resolving business challenges through semantic search solutions, recommendation engines, and AI strategies. Cakici and Doughty explained that taxonomists are now faced with the challenge of gaining knowledge and experience in designing and documenting complex solutions that involve the integration of taxonomies, ontologies, and knowledge graphs. They also emphasized that taxonomists are well poised to learn how to design user-centric ontologies, analyze and map data from various systems, and understand the technological architecture of knowledge graph solutions. After describing the key roles and responsibilities needed for a team to successfully implement Knowledge Graph projects, Cakici and Doughty shared practical ontology design considerations and best practices based on their own experience. Lastly, Cakici and Doughty reviewed the most common use cases for knowledge graphs and presented real world applications through a case study that illustrated ontology design and the value of knowledge graphs.
JPL’s Institutional Knowledge Graph II: A Foundation for Constructing Enterpr...
JPL’s Institutional Knowledge Graph II: A Foundation for Constructing Enterpr...Enterprise Knowledge
Previously at KMWorld 2021, EK joined JPL to share the vision, approach, and delivery of the Institutional Knowledge Graph (IKG), a centrally maintained, ever-evolving knowledge graph identifying and describing JPL’s enterprise-wide concepts, such as people, organizations, projects, and facilities, and the relationships between them. Since August 2020, the IKG has offered a single source of enterprise information that other JPL applications can leverage to reduce redundancy and out-of-date or inaccurate data. In production for 2 years and now with several releases under its belt, the IKG is beginning to fulfill its promise as a foundational layer in the semantic pyramid for additional taxonomies and knowledge graphs to build upon.
At KM World 2022, Bess Schrader, Senior Solutions Consultant at EK, and Ann Bernath, Software Systems Engineer at JPL, shared a follow-up to the IKG journey including a description of the Enterprise Semantic Platform, a look at new taxonomies and knowledge graphs at JPL (enterprise-wide, others specific to engineering, technical, or science domains) and how they are beginning to leverage the IKG’s foundation of JPL concepts to enrich their dataset into a broader context. This presentation discussed different techniques to federate or synchronize multiple knowledge graphs and how these diverse integrations benefit not only the new datasets, but also the IKG as it continues to pursue its overarching dream--providing answers to questions such as, “Who did what when?”, “Who should you call?”, and “Where is the Robotics Lab?”More Related Content
More from Enterprise Knowledge
Enterprise Knowledge Graphs - Data Summit 2024
Heather Hedden, Senior Consultant at Enterprise Knowledge, presented “Enterprise Knowledge Graphs: The Importance of Semantics” on May 9, 2024, at the annual Data Summit in Boston.
In her presentation, Hedden describes the components of an enterprise knowledge graph and provides further insight into the semantic layer – or knowledge model – component, which includes an ontology and controlled vocabularies, such as taxonomies, for controlled metadata. While data experts tend to focus on the graph database components (RDF triple store or a label property graph), Hedden emphasizes they should not overlook the importance of the semantic layer.
Driving Behavioral Change for Information Management through Data-Driven Gree...
Driving Behavioral Change for Information Management through Data-Driven Gree...Enterprise Knowledge
Enterprise Knowledge’s Urmi Majumder, Principal Data Architecture Consultant, and Fernando Aguilar Islas, Senior Data Science Consultant, presented "Driving Behavioral Change for Information Management through Data-Driven Green Strategy" on March 27, 2024 at Enterprise Data World (EDW) in Orlando, Florida.
In this presentation, Urmi and Fernando discussed a case study describing how the information management division in a large supply chain organization drove user behavior change through awareness of the carbon footprint of their duplicated and near-duplicated content, identified via advanced data analytics. Check out their presentation to gain valuable perspectives on utilizing data-driven strategies to influence positive behavioral shifts and support sustainability initiatives within your organization.
In this session, participants gained answers to the following questions:
- What is a Green Information Management (IM) Strategy, and why should you have one?
- How can Artificial Intelligence (AI) and Machine Learning (ML) support your Green IM Strategy through content deduplication?
- How can an organization use insights into their data to influence employee behavior for IM?
- How can you reap additional benefits from content reduction that go beyond Green IM?
IAC 2024 - IA Fast Track to Search Focused AI Solutions
Sara Mae O’Brien Scott and Tatiana Baquero Cakici, Senior Consultants at Enterprise Knowledge (EK), presented “AI Fast Track to Search-Focused AI Solutions” at the Information Architecture Conference (IAC24) that took place on April 11, 2024 in Seattle, WA.
In their presentation, O’Brien-Scott and Cakici focused on what Enterprise AI is, why it is important, and what it takes to empower organizations to get started on a search-based AI journey and stay on track. The presentation explored the complexities of enterprise search challenges and how IA principles can be leveraged to provide AI solutions through the use of a semantic layer. O’Brien-Scott and Cakici showcased a case study where a taxonomy, an ontology, and a knowledge graph were used to structure content at a healthcare workforce solutions organization, providing personalized content recommendations and increasing content findability.
In this session, participants gained insights about the following:
Most common types of AI categories and use cases;
Recommended steps to design and implement taxonomies and ontologies, ensuring they evolve effectively and support the organization’s search objectives;
Taxonomy and ontology design considerations and best practices;
Real-world AI applications that illustrated the value of taxonomies, ontologies, and knowledge graphs; and
Tools, roles, and skills to design and implement AI-powered search solutions.
The Role of Taxonomy and Ontology in Semantic Layers - Heather Hedden.pdf
Heather Hedden, Senior Consultant at Enterprise Knowledge, presented “The Role of Taxonomy and Ontology in Semantic Layers” at a webinar hosted by Progress Semaphore on April 16, 2024.
Taxonomies at their core enable effective tagging and retrieval of content, and combined with ontologies they extend to the management and understanding of related data. There are even greater benefits of taxonomies and ontologies to enhance your enterprise information architecture when applying them to a semantic layer. A survey by DBP-Institute found that enterprises using a semantic layer see their business outcomes improve by four times, while reducing their data and analytics costs. Extending taxonomies to a semantic layer can be a game-changing solution, allowing you to connect information silos, alleviate knowledge gaps, and derive new insights.
Hedden, who specializes in taxonomy design and implementation, presented how the value of taxonomies shouldn’t reside in silos but be integrated with ontologies into a semantic layer.
Learn about:
- The essence and purpose of taxonomies and ontologies in information and knowledge management;
- Advantages of semantic layers leveraging organizational taxonomies; and
- Components and approaches to creating a semantic layer, including the integration of taxonomies and ontologies
Designing IA for AI - Information Architecture Conference 2024
With the explosive popularity of ChatGPT, organizations are throwing massive budgets and executive attention at the implementation of AI technologies. Making these solutions work for the enterprise can deliver competitive advantage and open up new solutions and business opportunities that were never before possible. However, without the right Information Architecture (IA) foundations, these projects are bound to fail. In this presentation, Marino and Galdamez provided practical, actionable steps around IA that organizations can take in preparation for future AI solutions.
In this session, attendees:
- Reviewed key elements of IA and discovered how their successful design and implementation can lay the foundations for AI;
- Learned basic terminology surrounding AI, as well as different techniques and applications of AI in enterprise environments;
- Gained a deeper understanding of the feedback loops between IA and AI and the corresponding implications on user experience; and
- Received practical advice on IA design to facilitate its implementation and the success of AI efforts.
Overview of Taxonomies and Artificial Intelligence
Heather Hedden, Senior Consultant at Enterprise Knowledge, presented "An Overview of Taxonomies and AI" on January 30th, 2024, in the inaugural webinar of the Artificial Intelligence webinar series: The promise and the perils,” hosted by the Knowledge & Information Management Group of CILIP, the library and information association of the UK. In her presentation, Heather explained, with examples, how both generative AI and other AI technologies support taxonomy development and use and how taxonomies can support AI applications.
Explore the presentation to learn:
Why both top-down and bottom-up methods are needed in taxonomy creation
What AI methods are used for auto-tagging and auto-classification with taxonomies
How AI methods can extract candidate terms for taxonomy creation
How generative AI can be used for certain bottom-up taxonomy development tasks
How AI can be used to analyze a taxonomy against a corpus of documents
How generative AI can be used in queries to analyze a taxonomy
What AI applications taxonomies can support
Nonprofit KM Journey to Success: Lessons and Learnings at Feeding America
Sara Duane, Senior Consultant within EK’s Strategic Consulting practice, and EK client Tom Summerfelt, former Chief Research Officer at Feeding America, presented on November 7, 2023 at KMWorld. The talk, “Nonprofit KM Journey to Success: Lessons & Learnings at Feeding America” focused on best practices for designing and implementing KM strategies that directly align with nonprofit organizational goals.
Duane and Summerfelt used their first-hand experience developing a multi-year comprehensive KM Strategy for Feeding America to outline real-world considerations and examples of:
Unique KM challenges faced by organizations in the nonprofit space
Considerations for strategic priorities and KM roadmaps for nonprofits
How to describe the business impact of KM for nonprofits
Road to the Taxonomy Rollercoaster
EK presented with Kate Vilches, Knowledge Management Lead at Ulteig, on November 6, 2022 at the Taxonomy Boot Camp Conference, co-located with KMWorld, in Washington, D.C. The talk, “Taxonomy Roller Coasters: Techniques to Keep Stakeholders on the Ride,” focused on proven stakeholder management techniques during enterprise taxonomy development and launch activities.
Gray and Vilches used their firsthand experience to relate advice, share practical tools, and provide real-life examples to ensure successful stakeholder involvement, reinforcing three key themes for attendees:
How to select partners and build coalitions to ensure long term success;
Overview of the steps, stages, challenges, and thrills of defining and implementing an enterprise taxonomy; and
The importance and finesse of effective change management efforts to ensure that stakeholders begin and remain excited and involved throughout the project.
DGIQ - Case Studies_ Applications of Data Governance in the Enterprise (Final...
DGIQ - Case Studies_ Applications of Data Governance in the Enterprise (Final...Enterprise Knowledge
Thomas Mitrevski, Senior Data Management and Governance Consultant and
Lulit Tesfaye, Partner and Vice President of Knowledge and Data Services
presented “Case Studies: Applications of Data Governance in the Enterprise” on December 6th, 2023 at DGIQ in Washington D.C.
In this presentation, Thomas and Lulit detailed their experiences developing strategies for multiple enterprise-scale data initiatives and provided an understanding of common data governance and maturity needs. Thomas and Lulit based their talk on real-world examples and case studies and provided the audience with examples of achieving buy-in to invest in governance tools and processes, as well as the expected return on investment (ROI).
Check out the presentation below to learn:
How Leading Organizations are Benchmarking Their Data Governance Maturity
Why End-User Training was Imperative in Seeing Scaled Governance Program Adoption
Which Tools and Frameworks were Critical in Getting Started with Data Governance
How Organizations Achieved Success with Data Governance in Under 12 Weeks
What Successful Data Governance Implementation Roadmaps Really Look Like
Scaling Knowledge Graph Architectures with AI
Sara Nash and Urmi Majumder, Principal Consultants at Enterprise Knowledge, presented on April 19, 2023 at KM World in Washington D.C. on the topic of Scaling Knowledge Graph Architectures with AI.
In this presentation, Sara and Urmi defined a Knowledge Graph architecture and reviewed how AI can support the creation and growth of Knowledge Graphs. Drawing from their experience in designing enterprise Knowledge Graphs based on knowledge embedded in unstructured content, Sara and Urmi defined approaches for entity and relationship extraction depending on Enterprise AI maturity and highlighted other key considerations to incorporate AI capabilities into the development of a Knowledge Graph.
View presentation below in order to learn about how:
Assess entity and relationship extraction readiness according to EK’s Extraction Maturity Spectrum and Relationship Extraction Maturity Spectrum.
Utilize knowledge extraction from content to gather important insights into organizational data.
Extract knowledge with three approaches:
RedEx Rule, Auto-Classification Rule, Custom ML Model
Examine key factors such as how to leverage SMEs, iterate AI processes, define use cases, and invest in establishing robust AI models.
Making Knowledge Management Clickable
This presentation was delivered by EK CEO Zach Wahl at the 2023 Midwest KM Symposium in Kent State, Ohio. The presentation defines Knowledge Management and its value. It also covers key industry trends and outcomes.
Building for the Knowledge Management Archetypes at Your Company
Building for the KM Archetypes at Your Company
Taylor Paschal, Knowledge and Information Management Consultant at Enterprise Knowledge, and Jessica Malloy, Senior Knowledge Manager at Harvard Business Publishing presented on April 19, 2023 at the APQC Conference in Houston, Texas on the topic of Building for the KM Archetypes at Your Company. In this presentation, Jessica and Taylor define common types of personalities that are often present when building a KM program. Jessica and Taylor prompted attendees to think through the root causes of various behaviors and the approaches for taking these into account when driving KM forward in round table discussions supported by this worksheet (link). Attendees left with the ability to:
Describe the importance of focusing on the unique culture of an organization when building and iterating on a KM program
Recognize organizational archetypes and know how to adapt their KM program to them
Conduct a cultural assessment of their own organization to ensure their KM program is meeting them where they are
Knowledge Graphs are Worthless, Knowledge Graph Use Cases are Priceless
At Knowledge Graph Forum 2022, Lulit Tesfaye and Sara Nash, Senior Consultant discuss the importance of establishing valuable and actionable use cases for knowledge graph efforts. The discussion draws on lessons learned from several knowledge graph development efforts to define how to diagnose a bad use case and outlined their impact on initiatives - including strained relationships with stakeholders, time spent reworking priorities, and team turnover. They also share guidance on how to navigate these scenarios and provide a checklist to assess a strong use case.
Introducing the Agile KM Manifesto.pdf
For KM practitioners, Agile frameworks have long been important for optimizing stakeholder value and satisfaction in KM initiatives. Over 20 years ago, a group of software developers revolutionized their field by introducing the Agile Manifesto to guide their industry in adopting Agile values, frameworks, and practices. However, until now, KM practitioners have lacked a formal framework demonstrating how to apply Agility to KM. In short, it is time to codify these Agile principles in a manner suited for the KM profession. Leveraging the original Agile Manifesto for inspiration, Andrew Politi and Megan Salerno introduced “The Agile KM Manifesto” at KM World 2022. The presentation is designed to initiate a conversation amongst KM practitioners across the industry about this initial version of the Agile KM Manifesto (the 'AKM'), and solicit feedback on future iterations.
Next, the presenters walked through three EK case studies demonstrating how the application of its principles could have saved significant time in those initiatives.
First, we described how a global non-profit approached EK to address duplicate and outdated content, and the lack of content creation standards.
Applicable AKM principle: "Content should only be available to users if it is new, essential, reliable, dynamic, and reusable. If these criteria are not met, the content must be cleaned-up or archived accordingly.”"
Next was a discussion of how national nuclear research laboratory struggled to share and discover knowledge from retiring employees and compartmentalized silos.
Applicable AKM principle: “Tacit knowledge and expertise should be proactively and formally captured and stored in the same manner as explicit knowledge.”
Finally, the presenters described how one of the largest multinational athletic apparel companies struggled to help geographically separated teams collectively and collaboratively reuse knowledge and create content across the globe, even functionally similar focus roles.
Applicable AKM principle: “All KM efforts must leverage a common language. Develop, socialize, and employ a common KM language so stakeholders don't speak past each other and can maintain consensus throughout your KM effort.”
Ultimately, this presentation served to introduce The AKM to the broader community, demonstrate its value, and solicit input from across the industry.
Road Maps & Roadblocks to Federal Electronic Records Management
Angela Pitts, Sr. Consultant at Enterprise Knowledge, and Dave Simmons, Sr. Records Officer at General Services Administration (GSA), presented a case study in federal electronic records management that detailed the success of the GSA's Enterprise Document Management Solution (EDMS). They detailed the strategies used to identify elements of organizational change management required to successfully transition standard functions of records management (RM)—capture, maintenance, disposal, transfer, assignment of metadata, and reporting—from manual, paper-based practices to more efficient and less costly electronic systems.
Records Management is a necessary component of successful Knowledge Management as it systematically manages valuable content created and owned by the business. With technological advancements, most agencies have seen the volume of document records increase exponentially because they are now frequently born and managed as digital content through the records lifecycle. Acknowledging the challenge of managing more content with fewer people, Angela and Dave explained how the design of GSA's lean and agile systems and workflows enabled the agency to reduce the resources and attention needed to manage content collections while maintaining legal compliance and quality standards.
Building an Innovative Learning Ecosystem at Scale with Graph Technologies
Todd Fahlberg of Enterprise Knowledge, and Amber Simpson, a Senior Manager at Walmart Academy, presented on November 9, 2022 at the KMWorld Conference in Washington, DC on the topic of Building an Innovative Learning Ecosystem at Scale with Graph Technologies. In this presentation, Todd and Amber share how they’re making it easier for Walmart’s learning organization to manage content used by 2.4 million global associates with a custom Digital Library. The presentation provides insight into the challenges they faced and the lessons they learned along the way, in addition to their approach to design and implement the Digital Library. Todd and Amber also detail how and why they used graph technologies to make certain their solution can continue to scale to meet the needs of Walmart’s massive workforce and evolving business needs.
Identifying Security Risks Using Auto-Tagging and Text Analytics
On Thursday, November 10, Joe Hilger and Sara Duane spoke at Text Analytics Forum about identifying secure and confidential information using auto-tagging. Information security continues to grow in importance in today's society. We hear stories all of the time about hackers accessing private information from companies and government agencies. Every organization struggles with employees who store confidential information on insecure network drives or cloud drives. Joe and Sara did a project with a federal research organization that used auto-tagging and text analytics to identify confidential information that needed to be moved to a secure location. During the presentation, we shared the approach we took to identify this information and how we made sure that the tagging and text analytics were accurate. Attendees learned best practices for designing a taxonomy for auto-tagging and tuning auto-tagging as well as ways to identify confidential information across the enterprise.
Taxonomy in the Age of Personalization
Zach Wahl and Sara Mae O'Brien-Scott spoke at the 2022 Taxonomy Boot Camp in Washington, D.C. on taxonomy's critical role in delivering what every end user now expects—a seamless and personalized experience. Personalization is harnessed by the most successful organizations to anchor their content experience by allowing users to connect with content based on key characteristics. O’Brien-Scott and Wahl provided an understanding of how taxonomy powers personalization by detailing real-world use cases and best practices for taxonomy design for personalization. They discussed the personalization maturity scale, including how taxonomy lays the groundwork for enabling cutting-edge solutions such as recommendation engines, automated content assembly, and omnichannel delivery. They also shared expected outcomes of personalization such as increased conversion rates, a decrease in employee turnover, and stronger user engagement.
Climbing the Ontology Mountain to Achieve a Successful Knowledge Graph
Tatiana Baquero Cakici, Senior KM Consultant, and Jennifer Doughty, Senior Solution Consultant from Enterprise Knowledge’s Data and Information Management (DIME) Division presented at the Taxonomy Boot Camp (KMWorld 2022) on November 17, 2022. KMWorld is the world’s leading knowledge management event that takes place every year in Washington, DC.
Their presentation “Climbing the Ontology Mountain to Achieve a Successful Knowledge Graph” focused on how ontologies have gained momentum as a strong foundation for resolving business challenges through semantic search solutions, recommendation engines, and AI strategies. Cakici and Doughty explained that taxonomists are now faced with the challenge of gaining knowledge and experience in designing and documenting complex solutions that involve the integration of taxonomies, ontologies, and knowledge graphs. They also emphasized that taxonomists are well poised to learn how to design user-centric ontologies, analyze and map data from various systems, and understand the technological architecture of knowledge graph solutions. After describing the key roles and responsibilities needed for a team to successfully implement Knowledge Graph projects, Cakici and Doughty shared practical ontology design considerations and best practices based on their own experience. Lastly, Cakici and Doughty reviewed the most common use cases for knowledge graphs and presented real world applications through a case study that illustrated ontology design and the value of knowledge graphs.
JPL’s Institutional Knowledge Graph II: A Foundation for Constructing Enterpr...
JPL’s Institutional Knowledge Graph II: A Foundation for Constructing Enterpr...Enterprise Knowledge
Previously at KMWorld 2021, EK joined JPL to share the vision, approach, and delivery of the Institutional Knowledge Graph (IKG), a centrally maintained, ever-evolving knowledge graph identifying and describing JPL’s enterprise-wide concepts, such as people, organizations, projects, and facilities, and the relationships between them. Since August 2020, the IKG has offered a single source of enterprise information that other JPL applications can leverage to reduce redundancy and out-of-date or inaccurate data. In production for 2 years and now with several releases under its belt, the IKG is beginning to fulfill its promise as a foundational layer in the semantic pyramid for additional taxonomies and knowledge graphs to build upon.
At KM World 2022, Bess Schrader, Senior Solutions Consultant at EK, and Ann Bernath, Software Systems Engineer at JPL, shared a follow-up to the IKG journey including a description of the Enterprise Semantic Platform, a look at new taxonomies and knowledge graphs at JPL (enterprise-wide, others specific to engineering, technical, or science domains) and how they are beginning to leverage the IKG’s foundation of JPL concepts to enrich their dataset into a broader context. This presentation discussed different techniques to federate or synchronize multiple knowledge graphs and how these diverse integrations benefit not only the new datasets, but also the IKG as it continues to pursue its overarching dream--providing answers to questions such as, “Who did what when?”, “Who should you call?”, and “Where is the Robotics Lab?”More from Enterprise Knowledge (20)
Driving Behavioral Change for Information Management through Data-Driven Gree...
Driving Behavioral Change for Information Management through Data-Driven Gree...
IAC 2024 - IA Fast Track to Search Focused AI Solutions
IAC 2024 - IA Fast Track to Search Focused AI Solutions
The Role of Taxonomy and Ontology in Semantic Layers - Heather Hedden.pdf
The Role of Taxonomy and Ontology in Semantic Layers - Heather Hedden.pdf
Designing IA for AI - Information Architecture Conference 2024
Designing IA for AI - Information Architecture Conference 2024
Overview of Taxonomies and Artificial Intelligence
Overview of Taxonomies and Artificial Intelligence
Nonprofit KM Journey to Success: Lessons and Learnings at Feeding America
Nonprofit KM Journey to Success: Lessons and Learnings at Feeding America
DGIQ - Case Studies_ Applications of Data Governance in the Enterprise (Final...
DGIQ - Case Studies_ Applications of Data Governance in the Enterprise (Final...
Building for the Knowledge Management Archetypes at Your Company
Building for the Knowledge Management Archetypes at Your Company
Knowledge Graphs are Worthless, Knowledge Graph Use Cases are Priceless
Knowledge Graphs are Worthless, Knowledge Graph Use Cases are Priceless
Road Maps & Roadblocks to Federal Electronic Records Management
Road Maps & Roadblocks to Federal Electronic Records Management
Building an Innovative Learning Ecosystem at Scale with Graph Technologies
Building an Innovative Learning Ecosystem at Scale with Graph Technologies
Identifying Security Risks Using Auto-Tagging and Text Analytics
Identifying Security Risks Using Auto-Tagging and Text Analytics
Climbing the Ontology Mountain to Achieve a Successful Knowledge Graph
Climbing the Ontology Mountain to Achieve a Successful Knowledge Graph
JPL’s Institutional Knowledge Graph II: A Foundation for Constructing Enterpr...
JPL’s Institutional Knowledge Graph II: A Foundation for Constructing Enterpr...
Taxonomy for bartenders achieving success and stakeholder buy-in
- 1. © Enterprise Knowledge, LLC Taxonomy for BartendersAchieving Success and Stakeholder Buy-in Present Taxonomies in a Way that Makes Sense Angela Pitts Taxonomy Analyst Taxonomy Boot Camp 2014, Washington DC
- 2. © Enterprise Knowledge, LLC Taxonomy for Stakeholders -Straight up Plan ahead –Keep it “Neat” Design & Test -Make it “Smooth” Deploy -Serve “Top-Shelf” 1
- 3. © Enterprise Knowledge, LLC The Problem and the Solution 2 Metadata Fields Metadata Values Taxonomies (Flat or Hierarchical) Controlled Vocabularies
- 4. © Enterprise Knowledge, LLC Here’s a Tip KISS ME –Keep it Simple for the Subject Matter Expert 3
- 5. © Enterprise Knowledge, LLC Talking to stakeholders 4 Stakeholders BAR BAR Manage Metadata Resource Descriptions Records Structured Data Unstructured Data … Technical Terminology
- 6. © Enterprise Knowledge, LLC Here’s a Tip What happens “Behind the Bar,” stays “Behind the Bar” 5
- 7. © Enterprise Knowledge, LLC Who is the Stakeholder? I need to control my inventory, organize supplies, and quickly find drink recipes when I’m working my shift 6 I’m an artist. I need to document my creations THE BARTENDER THE MIXOLOGIST
- 8. © Enterprise Knowledge, LLC Here’s a Tip Plan to build for the Bartender andthe Mixologist 7
- 9. © Enterprise Knowledge, LLC Collaborating with Stakeholders Ensure all Stakeholders are on the same page Why are they there? What is their shared goal? Define and reiterate requirements Focus on the “Why?” 8
- 10. © Enterprise Knowledge, LLC Formatting the Taxonomy 9
- 11. © Enterprise Knowledge, LLC Machine-Readable to Human-Readable Taxonomy 10 Major Categories of Mixed Drinks Level 1 Level 2 Level 3 Ancestrals Old Fashioned Sazerac Improved Gin Cocktail Improved Whiskey Cocktail Improved Brandy Cocktail Sours Simple Sours Daiquiri Complex Sours Clover Club Sidecar Corpse Reviver #2 Last Word Cosmopolitan Spirit-Forward Cocktails Martini Martini Manhattan Negroni Bijou El Presidente Step 1: Export the taxonomy from the database Step 2: Import data into spreadsheet 1) Use the multilevel list setting with headings to format the text you will copy and paste from the spreadsheet. 2) Cut and paste the node names starting with level 1. Enter each level and then move to the next column on your spreadsheet. 3) Confirm that the multi-level numbering is sequential and hierarchical. 4) Isolate levels of the taxonomy to color code or change fonts consistently throughout the document Step 3: Cut and paste data into a document outline
- 12. © Enterprise Knowledge, LLC Working With the Taxonomy 11
- 13. © Enterprise Knowledge, LLC Testing your Taxonomy 12 Major Categories of Mixed Drinks Level 1 Level 2 9. Duos and Trios 9.1. Alaska Cocktail 9.2. Stinger 9.3. Dude-ness 9.4. White Russian 10. Champagne Cocktails 10.1. Old Cuban 10.2. Air Mail 10.3. Seelbach 10.4. Morning Glory Royale 11. Highballs 11.1. Simple Highballs 11.2. Pimm's Cup 11.3. Presbyterian 11.4. Complex Highballs 11.5. Dark and Stormy 11.6. Americano 11.7. Anejo Highball 11.8. Collins 11.9. Tom Collins 12. Juleps (Smashes) 12.1. Mint Julep 12.2. Champagne Julep 12.3. Whiskey Smash Import from Outline Delete Unique Identifiers Major Categories of Mixed Drinks Level 1 Level 2 Duos and Trios Alaska Cocktail Stinger Dude-ness White Russian Champagne Cocktails Old Cuban Air Mail Seelbach Morning Glory Royale Highballs Simple Highballs Pimm's Cup Presbyterian Complex Highballs Dark and Stormy Americano Anejo Highball Collins Tom Collins Juleps (Smashes) Mint Julep Champagne Julep Whiskey Smash Save in a Machine Readable File Format
- 14. © Enterprise Knowledge, LLC Putting it Together 13 BAR BAR Manage Level 1 Level 2 Level 3 Ancestrals Old Fashioned Sazerac Improved Gin Cocktail Improved Whiskey Cocktail Improved Brandy Cocktail Sours Simple Sours Daiquiri Complex Sours Clover Club Sidecar Corpse Reviver #2 Last Word Cosmopolitan Spirit-Forward Cocktails Martini Martini Manhattan Negroni Bijou El Presidente Red Hook Keep It Simple for the Subject Matter Expert Record Type Resource Description Content Types Document Object Models Search Index What happens behind the bar ... … Stays behind the bar
- 15. © Enterprise Knowledge, LLC A Cocktail Recipe 14 THE LAST WORD Ingredients: ¾ ozgin ¾ ozmaraschino liqueur ¾ ozgreen Chartreuse ¾ ozfresh lime juice ice Tools shaker, strainer Instructions: Shake ingredients with ice and strain into a chilled glass There you have it. The last word. Recipe and image courtesy of http://www.chow.com/recipes/29168-the-last-word
- 16. © Enterprise Knowledge, LLC Thank you. Angela Pitts Enterprise Knowledge, LLCwww.enterprise-knowledge.com 703.298.7054apitts@enterprise-knowledge.com @ahowzep