Systems of Resilience
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As a global community, we’ve survived a historical period of change, challenge and adversity since 2020. But the fight isn’t over… we’re simply at the end of the beginning. So what can we learn from businesses and organizations that have adapted and shown resilience in the face of unprecedented change?
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Systems of Resilience
- 2. 2 Jordan Harper IRIS Executive Strategy Director Digital Transformation jordan.harper@iris-worldwide.com @jordanharper
- 3. 3 Credit: HOST, Shudder Movies
- 4. 4 Image Credit: Gil Costa, Champalimaud Centre for the Unknown Change=Fear
- 5. 5 Image Credit: Gil Costa, Champalimaud Centre for the Unknown
- 13. Values Walk your talk and own your story Systems of Resilience 1
- 19. Buildresilienceby owningyourstory 19 Alignment – Align your actions with your narrative, or others will tell a more credible version of your story. Top to bottom – Consistency and clarity are the key to resilience – live it from marketing to employee experience. Don’t fear change – Resilient stories adapt to the world as it changes. 1 2 3
- 20. Leadership Stay curious and lead with wisdom Systems of Resilience 2
- 21. 21 “By not choosing values, you’re just choosing an unconscious set of values that you have no control over.” Tristan Harris, Center for Humane Technology
- 24. Birth 10 years 20 years 30 years 40 years 50 years 60 years 70 years Intelligence level 24 Whatdowemeanbywisdom?
- 25. Birth 10 years 20 years 30 years 40 years 50 years 60 years 70 years Intelligence level 25 Analyticspeed,energy,focus,conceptualcapacity Fluid intelligence
- 26. Birth 10 years 20 years 30 years 40 years 50 years 60 years 70 years Intelligence level 26 Culturalintelligence,knowledge,combiningideas Crystallized intelligence Fluid intelligence
- 27. 27 Wisdom requires you to leave your comfy leadership bubble, to listen and to understand.
- 28. 28 Bernard Looney BP CEO Challenged BP employees to share ideas on how the company could help with the response to the Covid-19 pandemic Marissa Mayer Google employee #20 Asked all her direct reports “What would make you not resent your job?” David Abney UPS ex-Chairman Went on a global ‘listening tour’, asking employees and customers to tell him what they thought the company should focus on going forward
- 29. 29 Bernard Looney BP CEO Challenged BP employees to share ideas on how the company could help with the response to the Covid-19 pandemic Marissa Mayer Google employee #20 Asked all her direct reports “What would make you not resent your job?” David Abney UPS ex-Chairman Went on a global ‘listening tour’, asking employees and customers to tell him what they thought the company should focus on going forward
- 30. 30 Bernard Looney BP CEO Challenged BP employees to share ideas on how the company could help with the response to the Covid-19 pandemic Marissa Mayer Google employee #20 Asked all her direct reports “What would make you not resent your job?” David Abney UPS ex-Chairman Went on a global ‘listening tour’, asking employees and customers to tell him what they thought the company should focus on going forward
- 31. Buildresilienceby connectingtoyour organization 31 Listen and understand – Travel, have difficult conversations, experience friction first-hand. Be open and honest – show-up, communicate often (answer or no), don’t project false confidence. Keep your promises – deliver on what you say you will. The North Remembers. 1 2 3
- 32. People &Planet Work out what matters, and mean it Systems of Resilience 3
- 34. Top5risksfacing theworldoverthe next5–10years 34 1. Climate action failure 2. Extreme weather 3. Biodiversity loss 4. Natural resource crises 5. Human environmental damage Source: WEF Global Risks Report 2022
- 36. 36
- 37. 37 “When you get past worrying too much about your mortality, mattering is where you end up.” John Maeda – Resilience in Tech Report 2022
- 38. 38 “Mattering is simply the perception that others depend on us, are interested in us and are concerned with our fate – thinking about why we should matter can exert a powerful influence on our actions.” John Maeda – Resilience in Tech Report 2022
- 40. 2005 2022
- 41. Hamdi Ulukaya, Chobani CEO
- 42. Buildresilienceby findingwhatmatters 42 Adversity – in times of adversity, what matters comes to the surface quickly. Pick a challenge you’ve overcome. Belief – how did you frame that adversity in terms of what it meant to you? What did you believe it meant? Consequences – did the actions you took in that moment reflect those beliefs? A B C D Dispute – were your beliefs accurate? Could you have viewed the adversity in a more optimistic way? Adapted from Dr Martin Segman’s ABCD Framework
- 43. Digital Experiment, and find your place in the metaverse(s) Systems of Resilience Systems of Resilience 4
- 44. 44
- 45. 45
- 46. 46 The metaverse is already here
- 47. “Peloton is a metaverse of six million rich people who have an immersive experience trying to get fit without leaving the house.” — Prof. Scott Galloway
- 48. A digital world occupied by 58 million daily active users across 180 countries (Sounds an awful lot like a Metaverse)
- 49. How are you showing up in the multi-metaverse? 58m >1.3bn 6m
- 51. Buildresilienceby adoptingwithagility 51 Review – What new platforms, channels or technologies did you successfully experiment with in the last 2-3 years? Codify agility – If you haven’t already, actively adopt a fearless test-and-learn digital mindset. Built a multi-metaverse strategy – consider how and where you should show up authentically as a brand across the metaverses… 1 2 3
- 52. Diversity Avoid tokenism and become wholly welcoming Systems of Resilience Systems of Resilience 5
- 57. 57 Whollywelcomingisnotmakingassumptionsaboutgender 36% of US Shoppers have purchased fashion outside of their gender identity.
- 58. 58 Multipleidentitiesarethenorm,welcomethemall As people engage with a multi- metaversal world, they will create and curate multiple identities, all of which are ‘authentic’.
- 59. 59 “As we engineer things that affect people’s lives, we need to think about how we codify diversity.” Frances Haugen, Facebook whistleblower
- 60. Buildresilienceby buildingawholly welcoming environment 60 Beyond people – Interrogate your systems and processes, do they welcome diversity or incentivize conformity? Encourage positive friction – Nobody believes change is going to be easy, encourage difficult conversations and admit mistakes. Walk the talk – Diversity is an outcome, building inclusive, welcoming spaces 1 2 3
- 61. Systems of Resilience Stand for something, tell your story, and walk your talk Values 1 Stay curious and lead with wisdom. Leadership 2 Amplify what matters and make a difference People & planet 3 Consider diversity and all its benefits an outcome of being Wholly Welcoming Diversity 5 Be a pioneer in the multi-metaverse Digital 4
- 62. 62 “If you don’t like change, you’re going to like irrelevance even less.” General Eric Shinseki
- 63. 63 Jordan Harper IRIS Executive Strategy Director Digital Transformation jordan.harper@iris-worldwide.com @jordanharper