The document describes Switchvox SMB appliances for small to medium-sized businesses. It outlines the AA60, AA300, and AA350 appliance models, highlighting their ideal use cases, user and call capacity, expansion slots, redundancy features, subscription options, and warranty options. Key benefits of Switchvox SMB appliances include simplified licensing, lower total cost of ownership, easy management, mobility features, and boosted productivity.

1. Switchvox® SMB Appliances
SWITCHVOX SMB
®
Simple, Manageable, Beyond Expectations
AA60 Appliance AA300 Appliance AA350 Appliance
…if there’s an appliance or SMB IP-PBX to beat, this is the one.
with 10 Silver Subscriptions with 10 Silver Subscriptions with 10 Silver Subscriptions
– Matthew Nickasch, Network World
Offices that don’t have a computer rack and Medium-sized businesses with a computer rack or Medium to large businesses that want a high perfor-
Ideal For:
need the space-savings of a small platform. shelf space that want the power of a server-class PBX. mance, highly redundant, full featured rackmount PBX.
- Supports 1 to 30 users - Supports 1 to 150 users - Supports 1 to 400 users
Users / Calls:
- Up to 12 concurrent calls - Up to 45 concurrent calls - Up to 75 concurrent calls
Expansion Slots: Two Three Three
Recording / - Up to 5 concurrent recorded calls - Up to 10 concurrent recorded calls - Up to 20 concurrent recorded calls
- Up to 5 simultaneous conference users - Up to 15 simultaneous conference users - Up to 30 simultaneous conference users
Conferencing:
- RAID Controller with mirrored drives
Redundancy /
Cold Spare Available Cold Spare Available - Redundant Power Supplies
Failover:
- Cold Spare Available
- Silver Subscription Plan - Silver Subscription Plan - Silver Subscription Plan
Subscription
Saves You Money
- Gold Subscription Plan - Gold Subscription Plan - Gold Subscription Plan
Options:
- Platinum Subscription Plan - Platinum Subscription Plan - Platinum Subscription Plan
Warranty - Standard 1 Year Warranty - Standard 1 Year Warranty - Standard 1 Year Warranty • Simplified licensing
Imagine a communications solution
- 3 Year Extended Warranty - 3 Year Extended Warranty - 3 Year Extended Warranty
Options:
• Eliminates expensive technician visits
that you can configure to meet your • Use your existing network infrastructure
Switchvox® SMB Feature Highlights needs and improve your productivity. • 40-60% Lower total cost of ownership (TCO)
• Choose the service provider that suits your needs
Extensions Switchboard Call Control Call Queues / ACD
• Easily integrate remote workers and road warriors
Click to call Directed Pickup Unlimited Call Queues
3,4,5 digit extensions
• Built in conference bridges reduce 3rd party dependence
Digium’s award winning,
Drag and drop transfer Hold Real Time Queue Statistics
Virtual Extensions
Monitor, Whisper, Barge Assisted Transfer Queue Caller Timeout
Extension Templates • Ext to ext dialing between locations, even internationally
Presence Blind Transfer Queue Member Circuit Limit
Control permissions for extensions
turn-key IP PBX, Switchvox®,
Desktop Operator Panel Call Parking Route when no members logged in
Extension Groups
Current call control Do Not Disturb Custom Music on Hold per Queue
Easy to Manage
One click on-the-fly recording Announce Position in Queue
Calling Methods
is the solution for small and
Record others’ calls Announce Estimated Hold Time
Voice & Data Integration
VoIP
• Fully web-based interface
Queue Member view Outlook Integration Announcement Frequency Control
Analog Phone Lines
Queue supervisor view Call Creation API Historical Queue Logs • Schedule automatic back-ups
medium sized businesses.
T1/E1 Phone Lines
Call Parking Lot Panel Call Event Notification API Historical Queue Statistics
Connecting Multiple Switchvoxes
• Upgrade and update with one click
Google Maps Panel Firedialer Auto Log Off
• On-site; no secondary networks needed
CRM Panel Screen Pops Five Different Ring Strategies
Conferencing
Custom Panels
Meet Me Conferencing • Extension templates to quickly add new users
Additional Features Logging & Reporting
Simple Conferencing
Switchvox® puts the power of VoIP • Automatic call routing based on date and time
Dial By Name Directory Call Logs
Voicemail
into your hands in an easy to use • Extension groups to manage extensions efficiently
Voicemail to your E-mail Inbox Custom Time Frames Call Reporting
Paging and Intercom
Flexible Voicemail Access Call Forwarding Current Calls
2-way Intercom • Multiple administrative log-ins with controlled access
package that is cost effective, easy to
Automatic Mailbox Creation Find Me / Follow Me Queue Status
1-way Paging
Voicemail Blast Groups Music on Hold Queue Reports
Overhead Paging
manage and boosts productivity.
IVR/Auto Attendant Error Log
Boosts Productivity
Upgradeable Hardware
Sound Recordings
Recording & Monitoring
Ability to Make Custom Recordings Advanced Diagnostics
Call Recording
Over 300 pre-recorded sound files g729 codec support • Click to dial
Call Monitoring
• Detailed call reporting
• Drag and drop transfer
• Mobility; find me, follow me
Under the Risk-Free Guarantee, Digium® will
• CRM and web application integration
refund the purchase price of any qualifying
• Unified Messaging (voice-mail to e-mail)
Digium product(s) for any customer that is
not 100% satisfied with the performance of • Presence; know when co-workers are not available
the Digium product(s) they purchased. For
• Unlimited custom greetings, menus, and music on hold
more detailed information about Digium’s ESP
Program, please visit www.digium.com/esp.

2. Switchboard Overview
Every extension on your Switchvox® SMB system has access to a
real-time call control panel called the Switchboard. The Switchboard
is an intuitive way for your workforce to see the phone calls their
co-workers are on, and interact with calls taking place in the system.
Call Management Every user’s Switchboard can be customized to streamline their
See and manage all your calls tasks and the whole thing is driven by permissions set up by the
at a glance! Drag and drop on administrator, so your customer service manager can be granted
to anyone in your Phonebook permission to listen in on calls to the customer service line, but
to transfer, record any of your no others. The Switchboard is web based, so it will run in Internet
calls, click to place calls on hold Explorer or Firefox, and when new features are released, the update
and resume. Or drag calls into is server-side; so much easier to manage than having to update
the parking lot for other users
everyone’s desktop clients!
to retrieve from any phone
when they’re ready.
CRM Integration
Caller ID can only tell you so much about who’s calling. Integration with Salesforce
and SugarCRM means that you can see details, like which of your co-workers last
spoke with this person, what they talked about, and when!
Google Maps Integration
By evaluating the area code where your incoming calls
originate, Switchvox® can pinpoint the location for you.
Know their timezone, which sales territory your caller is in...
Queue Activity
giving your employees a valuable edge when they take a call.
Are you getting more calls
Provide the best in customer service!
in the past week since
your new ad campaign
started? Are they shorter
or longer calls than usual?
With an overview of your
call queues, you can have
these answers and more,
all updated in real time.
Agent Activity
See details about what’s
happening in your queue
Make Your Own Mashups right now. Which agents
Integrate Switchvox® with any web application are logged in? Who’s on
Interactive Phonebook
quickly and easily to take your customer the phone? For how long?
satisfaction and employee productivity to a With whom? Are there
Keep your finger on the pulse of your business! See who
whole new level. No matter what information calls queued up, waiting
else is on the phone, click to call or intercom. Even record,
you need at your fingertips, Switchvox® can to be answered? Make
monitor, whisper or barge, only if you have permission,
perform the searches for you, so you know sure you’re providing top
of course! Set status messages to communicate your
everything you need to, even before you pick notch service, even when
availability at a glance. Customize for you, with all your
up that ringing phone. you’re not a call center.
company’s extensions or just a select few.