Location

Occupation

Industry

Technology / Software / Internet

About

Experienced professional with over 25 years providing support to law firms while maintaining the highest standards of professionalism. Service Desk Analyst, experienced with using a ticket-based tracking system, receiving inbound calls (tickets) from law firms, receiving file(s) electronically and revising, troubleshooting and repairing, and returning repaired file(s) to clients, or providing remote assistance to clients. Word Processor, experienced with all MS Office versions, preparing, revising, formatting, troubleshooting and repairing documents, presentations and worksheets, preparation of IP drawings using MS Visio, performing PDF conversions, conversions of PDFs to MS Word.