1. Weakness
Threats
(attributes of the organization)
to achieving the objective
Strengths
(attributes of the environment
to achieving the objective
Internal Origin
Harmful
External Origin
Helpful
Opportunity

2. Helpful
(attributes of the organization)
Internal Origin
to achieving the objective
•
•
•
•
•
•
Working Individually
Willing to Learn
Pro-active
Good attitude
Solution Picker
Familiar with domestic and
international service provider
• High Coordination
• Customer Oriented
Strength

3. Harmful
(attributes of the organization)
Internal Origin
to achieving the objective
• Leak of Staff / Hard to get Qualified staff
• New/Poor Experience for staff-still need training
• AVAYA System needs enhancement single user can
handle multi clients pick-up call. (not Possible)
• English Skill
• Awareness Building services to Public Sector
• Weak brand mage of I-Assist
• Participation of other division to bring awareness to their
customer
• Handle more than one dedicated business (Pantai and IAssist which make the staffs having difficulty mastering
the service.
Weakness

4. Helpful
(attributes of the environment
External Origin
to achieving the obejective
•Domestic
•Travel Insurance through airline or travel agents
• Public Sector
• Hospital referral of cases
• Oil & Gas, NGO (Site Clinic, Disaster Coordination
Center)
• Insurance
• Banking Sector
•International
• Provide travelers with access to Indonesian network
via swipe card system
• Socialization to Assistance Company of existence of
I-Assist and ADMedika
• Evacuation Capabilities information to Insurance
other entities.
Opportunity

5. Harmful
(attributes of the environment
External Origin
to achieving the objective
• Market share and branding awareness advantage of
following:
• Assistance Company:
• SOS
• Global Assistance
• etc
• Local Service Provider
• Clinic Damayanti
• Global Doctor
• etc
Threats