We often associate sustainability with the agroindustry and environmental preservation, but we have logical reasons to include the service industry of air traffic control under the umbrella of sustainability. What are the challenges of measuring the potential of this service industry to be sustainable?

1. Sustainable Development of Air Traffic Control:
moving from Complexity to Efficiency
Paula R MARK
ISIATM 2013
Toulouse

2. Why do we need to know
the time?
In air traffic control (ATC)
systems around the world we use
Universel Temps Coordonné or
UTC time.
Today, we are concerned with
another time period –
Sustainability of air navigation
services (ANS)

3.  “The EU and ICAO have been unable up till now to
deliver the cross border progress.” –Lord Soley, UK
Parliamentarian and Transport Expert, ATC Global
Conference, March 2013.

4. Sustainable Development
 Is that possible?

5. Areas of Sustainable Development
 The agroindustry
 The environment

6.  The definition of sustainable development according
to the World Bank (1987)
 « it meets the needs of the present without compromising
the ability of future generations to meet their own needs »

7.  Research on sustainability of organizations by Brown
(1991) prove that organizations have the potential to
be sustainable

8. Sustainable Development of ATC is possible because
 ANSPs are « social units of people that are structured and
managed to meet collective goals »
(businessdictionary.com)
 ANSPs are organizations
 ANSPs are a collective service industry

9.  How do we measure
the sustainability of
ATC and related
services?
 How relevant is this idea
of sustainability in ANS?

10. Sustainability = service productivity
= efficiency + effectiveness

11. To measure sustainability of ANS
we need the following:
 Model of service productivity
 Data

12. Organizational Efficiency ofANSPs across Europe
0%
20%
40%
60%
80%
100%
120%
140%
Series1

13. Organizational efficiency of ANSPs

14. Model of ATC service productivity (MASP)

15. 𝑝𝑟𝑜𝑑𝑢𝑐𝑡𝑖𝑣𝑖𝑡𝑦 𝑜𝑓 𝐴𝑇𝑆 =
𝑝𝑖𝑙𝑜𝑡 𝑎𝑛𝑑 𝐴𝑇𝐶𝑂 𝑟𝑒𝑠𝑝𝑜𝑛𝑠𝑒 𝑎𝑛𝑑 𝑠𝑎𝑡𝑖𝑠𝑓𝑎𝑐𝑡𝑖𝑜𝑛
𝑜𝑟𝑔𝑎𝑛𝑖𝑧𝑎𝑡𝑖𝑜𝑛𝑎𝑙 𝑟𝑒𝑠𝑜𝑢𝑟𝑐𝑒𝑠

17. Elements of the ATS environment impact upon the ATCO’s workload or the
process phase; these elements form our inputs

18. Measuring sustainability using data
analysis:
Some challenges of measuring sustainability are:
- Lack of personnel trained to analyse data and make
appropriate inferences
- Ambiguous data environment in ATC
-Organizational culture of ATC Centers

19. Do you agree that it is
time to upgrade to
sustainable ANS?
What can providers of
ANS (ANSPs) do to
make the service
sustainable?

20. An organization is sustainable if it
“meets the needs of the present
without
compromising the ability of future
generations to meet their own needs
When
we talk about the sustainable
development of organizations we are
simply refer-
ring to the organizational efficiency
and effectiveness of the firm.

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