Susmita Banerjee has over 15 years of experience in instructional design, eLearning development, and small business ownership. She holds degrees in Math and Computer Science and is proficient in various eLearning authoring tools and LMS platforms. Currently she is an Instructional Designer at Citi, where she maintains training programs and online libraries. Previously she has held roles developing online courses, simulations, and marketing materials for financial institutions and universities.

1. Susmita Banerjee
57 Boatworks Drive, Bayonne, NJ - 07002 | 201.320.4289 | susmita22@gmail.com
Highlights of Qualifications
 Motivated, personable business professional and entrepreneur with college degrees in Math and
Computer Science.
 8+ years professional experience in instructional design, online course development and eLearning
web services administration with top financial firms and educational institutions and 5+ years of
profitable small business ownership
 Aptitude quickly master technology and bridge technical and educational domains to advance project
goals.
 Accustomed to handling sensitive and confidential information. Poised, considerate and tactful with
professionals and non-professionals at all levels.
 Demonstrated ability to work globally and transcend cultural differences.
Adaptable and successful in working independently or as part of a design / training team
 Thrive in deadline-driven environments, work well under pressure
Skills Summary
Captivate Articulate Storyline Oracle UPK Project Management
Flash Photoshop Brainshark SharePoint Site
Lectora Fireworks LiveMeeting Collaborate Site
Articulate Studio InDesign WebEx Learning Management System (LMS)
Experience
INSTRUCTIONAL DESIGNER, VICE PRESIDENT | CITI – GLOBAL CONSUMER BANKING | SEP 14 – PRESENT
· Maintain the LMS library for the Americas, Mexico, Europe, Middle East, Asia Pacific for the AML, FATCA, and Branch
Controls Training PMO
· Partner with senior design owners and Learning Center of Excellence (COE) leads to support the successful
design/development of internally produced learning programs by leveraging technology and learning
industry best practices.
· Learning programs included: simulations, web based and WebEx formats. Managed SharePoint and Collaborate sites for
business and regulatory processes.
INSTRUCTIONAL DESIGNER, A.V.P. | CITI – GLOBAL TRANSACTIONAL SERVICES| OCT 09 – JUNE 14
· Designed, developed and maintained interactive eLearning material for Citi’s Learning Management System.
· Managed updates and deployment of training simulations using OnDemand/UPK for various Transaction
Services applications.
· Designed and developed Captivate, Storyline based marketing materials and sales demos.
· Created Lectora and Flash-based learning activities, audio-narrated online tutorial/assessments.

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ELEARNING DEVELOPER/PROJECT MANAGER - CONSULTANT | CITI | OCT 07 – OCT 09
· Developed and Maintain interactive sales demo using Captivate, Flash and XML for various Citi’s application.
· Responsible for editing and masking images for Citi Application Demos.
· Managed various sales demos for various global transaction services applications
PROGRAMMER ANALYST II (INTERN)| ALASKA HOUSING FINANCE CORPORATION | MAY 05 – OCT 05
· Worked on transition project from paper to web-based system that increased the efficiency and quality of
mortgage services to clients and internal employees.
· Responsible for development of backend architecture services and framework, (i.e., UI, Data access, logging,
security service, etc.).
· Responsibilities also included developing and integrating new J2EE, XML, and database technologies; create
test scripts and associated Java documentation for all modules.
· Develop components for a corporate intranet and public website using Rational Developer and WebSphere
Software V6.0. Develop on-line demos for software training.
STUDENT ASSISTANT, EMEDIA SERVICES | UNIVERSITY OF ALASKA ANCHORAGE | JAN 04 – APR 05
· Administer all virtual courseware including the Blackboard Learning System used for UAA Distance
Learning program.
· Train faculty, staff, and students with computer software, multimedia, and various technologies in distance
learning applications.
· Oversee delivery of modules for faculty/staff/student development and training.
· Serve as a developer with faculty in developing inter- and intra- disciplinary electronic learning
environments.
· Support faculty development of web pages for distance learning delivery and assists office staff with web
development.
FOUNDER | PROCOGS | MARCH 06 - OCT 11 & APR 14 - PRESENT
· Manage operations of successful web consulting and design business for small business and corporate clients.
· Types of services delivered – ecommerce, blog, integration with Salesforce, Constant Contact etc.
· Deliver full project life-cycle development and project management, usability study and design, front and
back end development, IT administration and general technical support.
Education
BACHELOR OF SCIENCE | DECEMBER 2005 | UNIVERSITY OF ALASKA ANCHORAGE
Major: Computer Science
BACHELOR OF SCIENCE | JUNE 1997 | UNIVERSITY OF BURDWAN, INDIA
Major: Mathematical Science
CERTIFICATATION | OCTOBER 2009 | ECLASSES.ORG WEB STUDY PROGRAM
Subject: Web Graphics and Multimedia