SuperSeva is an Indian company that provides concierge and other services to corporate clients through a network in 17 cities, handling over 30,000 requests per month for its over 1,000,000 registered customers, with the goal of expanding to 27 cities by May 2011 through its various service offerings and technology-enabled request management system.

1. A Better Work-Life
A Better Life
05/11/12 1

2.  Overview of SuperSeva
 Value proposition
 Our network
 Service portfolio
 Our model
 Reporting system
 Value added services
 Advantages
 Clients
 Way forward
05/11/12 2

3. • SuperSeva established in 2000, is headquartered in Bangalore
• SuperSeva is the leader in providing concierge service with end-
to-end usage of Technology.
• Pan India presence in17 cities; expanding to 10 more cities by
May’11
• Presence in an around 250 corporate locations all over India
• Experience and expertise to handle more than 30,000 requests
per month for over 10,00,000 registered customers
05/11/12 3

4. Employee Loyalty Program - Concierge Services
Business Services
Managed Front office service
Expatriate Concierge service
Mail room management
Travel Desk service
Transport desk service
Reward and Recognition Services
 Document Franking and e-stamp paper service
Events & Promotions

5.  Offices in India : Headquartered in Bangalore
 Operations currently in
▪ Chennai
▪ Chandigarh
▪ Delhi
▪ Gurgaon
▪ Hyderabad
▪ Kolkata
▪ Pune
▪ Mumbai
▪ Vizag
▪ Cochin
▪ Coimbatore
▪ Ahmedabad
▪ Jamnagar
▪ Durgapur
▪ Noida

6. 05/11/12 6

7. Helpdesk
Website
Back Office for task
Place request segregation
Requests
Call Center
Acknowledgement Execution of Task
for the Request
placed
Email
SMS
Acknowledgement of completion of request

8. SuperSeva Competitor
Multiple channels of placing requests (Web, Desk, Email, Phone) => No long queues
Only at the Desk
at the desk, minimum dependency on the Concierge exec’s efficiency.
Available on the internet (www.superseva.com) and therefore a world wide access
No significant web presence
to our services
An online request tracking mechanism, which allows our customers to track the Not provided by the
status of their requests. competitor.
Not provided by the
Electronic Reminder Service through auto e-mail and SMS alert
competitor.
Not provided by the
Wide reach of our services through pan-India presence
competitor.
System generated MIS report, providing accurate information about the desk usage Not provided by the
every month transparently competitor.
Concierge exec well groomed and in uniform Uniform not available

9. www.superseva.com 9

10. Super Travel Super Banking Super Entertainment & Events
Train Tickets Drafts, Cash withdrawal / Deposit Movie Tickets
Bus Tickets Cheque Books / Passbook Theater Tickets
Air Tickets Updations Musical Events
Car Hire Stamps, Speed Post/Registered Sporting Events
Post
Bus Hire Parcel / Airmail Dining Out
Unique Transportation Document Delivery Cakes
Super Billing Super Post & Courier Flowers : Local
Electricity Bill, Insurance Premium Stamps Flowers : Outstation
Water Speed Post/ Registered Post Gifts
Telephone/ Credit Card Parcel / Airmail Exhibition Tickets
Club Bills Document Delivery Party Planning
School Fees Local Party Catering
Membership Fees Domestic Decorations
House Tax Courier Venue Selection
Mobile Bill Drop, Mobile Bill Cash Local / Domestic Fun and Games
payment
10

11. Shopping Services Shopping Services Super Real Estate
Pharmaceuticals Driver Apartments
Groceries Child Care Sites
Fruits & Vegetables Home Tuitions Layouts
Key Duplication Telephone Application Rental Apartments
Film Development Submission Service Apartment services
Watch Repairs Hobbies and Crafts Villas
Tailoring Requests Portfolio Management Services Commercial plots
Laundry & Dry Cleaning Forex Services
Interior Decoration Passport Odd Jobs
Home Appliances Repair Forms Pro Handyman Services
Home Cleaning Fresh Application - Electrician
Pest Control Minor Passport Delivery of
Books/Gifts/Letters
Gas Repair, Delivery ECNR Arrangement of Housemaid
Home Repair Services Change of Name, Address, Drivers
Photograph
Home Cleaning Services Maiden to Married Name Movie tickets Home Delivery
Home Help, Emergency Services Renewal of Passport Free Medical check-up camp
Mutual Funds Additional Booklet Plumber, Painter
Opening Demat A/C,Brokerage A/C Visa assistance, Other travel Arrangement of Vehicle
documentation Service

12. Forms Super Sevak
Learners License Government work
Drivers License 2 Wheeler RTO
Drivers License 4 Wheeler IT Related
Renewal of LL Pan Form
Renewal of DL Pan Form Submission
Change of Address in DL IT Return Form
NOC 2 Wheeler IT Return Filing
NOC 4 Wheeler Corporation Jobs
Change of Address in RC Marriage Registration
- 4 Wheeler Birth Certificate
Change of Ownership Ration Card
- 2 Wheeler Gas Transfers
- 4 Wheeler Encumbrance Certificate
- 2 Wheeler Sale Deed
Dehypothecation Legal
HP Entry Affidavits
International Driving Legal counsel assistance
Duplicate RC Book Super Holidays
Duplicate DL Weekend Getaways
Tour Packages - Domestic/ international

18.  24X7 Assistance: By having multiple Ordering
Methods
 Website
 Help Desk
 Call Centre
 E-Mail
 SMS
 Acknowledgement System:
 E –receipt
 Acknowledgement Slip
 Mobile SMS alert system
05/11/12 18

19.  Transparency
 Escalation Matrix present in every desk
 Management Information System
(Weekly, monthly and quarterly MIS reports : Excel and Graphical format)
05/11/12 19

20.  Strong and meticulous operations team:
 Negligible percentage of errors: 0.05 %
 Multiple check points
 One point contact: Account managers for each and every
corporate
 Recruitment: Stringent recruitment system , followed by
background verifications
05/11/12 20

21.  SuperSeva shall offer a single point of contact/
Account Manager for all communication
 A monthly report on usage / transactions will be
sent by SuperSeva to the reporting head
 A quarterly review with Client representative

23.  SuperSeva will share Service Level Agreement and
escalation matrix
 Signing up contract
 2-week lead time to start / transition as the case
may be