This document discusses organizational behavior topics such as communication, teamwork, conflict, and change management. It defines oral and written communication and the differences between teams and work groups. The five stages of team development are outlined as forming, storming, norming, performing, and adjourning. Causes of conflict include disputes over resources, style, perceptions, goals, and values. Elements of change management involve structural changes, cultural changes, staff changes, and values such as respect, trust, participation, and power distribution.