LEAN EMAIL increases the business effectiveness of your company’s internal and external emails. LEAN EMAIL is the value generating complement to you risk mitigating Email Policy. LEAN EMAIL Guarantee Roughly 25% of your company’s email time will be saved. Your employees will have measurably more time for customers, and each other.

1. SUMMARY
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Email efficiency for competitive advantage.
Lean Information • Ron Hyams • Bern, Switzerland
www.leaninformation.com • +41 79 955 56 91
mail@leaninformation.com

2. © 2016 Lean Information Ron Hyams Page 2 of 2
leaninformation.com
Bern, Switzerland
+41 79 955 56 91
mail@leaninformation.com
Summary LEAN EMAIL
Standards, change communication, skills and metrics
Value Increases revenue – strengthens customer relationships
Increases productivity – reduces email quantity, length and access time
Business need It is estimated that knowledge workers spend an average of two hours per workday on their
emails. By eliminating wasteful information, LEAN EMAIL reduces this time by roughly 25%,
enabling your employees to be more productive.
Current state Most email policies focus on mitigating operational risk. They include topics such as:
acceptable use, information ownership, retention, disposition, archiving, privacy and security.
Future state LEAN EMAIL guidelines and skills complement your current email policy by ensuring your
company’s emails are free of wasteful information and generate measurable value.
LEAN EMAILS are efficient to write, read, share, act on, store and access. Your customers
are more responsive and your employees are more productive.
Your LEAN EMAIL program includes topics such as: Email actionability • Anatomy of a
LEAN EMAIL • Types of LEAN EMAILS • Email organization • Metrics • Recipient feedback •
Governance • Scalability • Change management
Roadmap You can choose an incident approach and solve immediate problems with Quick-wins, or
a systems approach to reach strategic objectives. For example, in your Sales department
LEAN EMAIL becomes a competitive advantage by enabling your sales team to consistently
share more useful information than your competitors.
The following LEAN EMAIL modules support your strategic objectives with minimal interruption:
Module 1. Current state & Quick-wins
Module 2. Your requirements
Module 3. Your LEAN EMAIL, future state
Module 4. Run and measure
Metrics Your LEAN EMAIL metrics focus on measuring contribution to revenue and profit.
Depending on your organization, metrics can include but are not limited to:
Customer feedback
Customer responsiveness
Quantity of emails
Length of emails
Time to read emails
Time to write emails
Time to know action required
Time to store/access emails
Deliverables Your company’s customized deliverables can include, but are not limited to your
LEAN EMAIL standards, change communication, skills and metrics.
Investment
return
LEAN EMAIL pricing is based on your scope of work. Your return on investment begins
immediately with Quick-wins. The additional modules bring increasing business gains.
Let us know how we can best serve you.
Contact Ron Hyams, founder
Lean Information
rhyams@leaninformation.com