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The
Magic of
Caring
Touch SPECIAL REPORT
MOH:RX37192
02 03
DUBAI: Al Nahda 04 267 8866
SHARJAH: Al Nasserya 06 565 8866
email: info@zulekhahospitals.com
www.zulekhahospitals.com
THERE IS
ALWAYS
MORE
TO CARE
SPECIAL REPORT
NOVEMBER 19, 2014
P.O. Box 11243, Dubai, UAE
Advertising: +971-4-4050819
Editorial: +971-4-3383535
supplements@khaleejtimes.com
A Publication of
Galadari Printing & Publishing LLC
Editorial
Executive Editor
Patrick Michael
Supplements Editor
Suchitra Steven Samuel
Sub-editor
Sadiq Shaban
Reporters
Farhana Chowdhury
Suneeti Ahuja-Kohli
PRODUCTION
Designers
Mohammad Ejaz Khan
Sidharthan
Imaging
Venugopal Prabhu
ADVERTISING
Director
Haroon Qureshi
Senior Advertising Manager
Mamta Pillai
mamta@khaleejtimes.com
Account Group Manager
Nafeesa Rafeek
nafeesa@khaleejtimes.com
contents
Epitome of excellence	 04
Charting a new course	 08
A journey for best quality	 10
Message from The Management team	 12
A walk through our new hospital building at Sharjah 	 14
Stay positive	 18
At a glance	 28
Corporate services	 30
Celebrating the spirit of compassion	 32
International healthcare horizon	 34
Tributes to India	 35
Alexis Hospital	 35
EXTENDING CARE ACROSS THE WORLD	 37
Early detection saves lives	 38
Ringing in awareness at the Reception	 42
There is compassion or perhaps a mantra in Dr Zulekha’s brand
of care, which has benefitted innumerous patrons for the last
five decades, leaving a lasting impact in the region. In her own
words, “Beyond the technology, besides the specialists, there is
something more – the magic of a caring touch.” It is that charisma
and quality, which makes people fondly call her as ‘Mama Zulekha’.
The Group has now reached the zenith of excellence in healthcare,
thanks largely to Dr Zulekha’s strong ethic of compassion.
The journey started in the early 1960s when Dr Zulekha Daud
came to the UAE after completing her medical degree from the
Government Medical College in Nagpur, India. It was her father,
Sadiq Vali, who advised her to go to the Gulf. Choosing the UAE
over a lucrative career in the UK, she helped people in deep need
of medical treatment. During those days the UAE was a vast
expanse of desert without any electricity; medical facilities were
rudimentary to say the least. But despite unfavourable conditions
Dr Zulekha decided to stay on and serve the people with a rare
display of selflessness. Since there were no hospitals in those
Epitome of excellence
The journey of Dr Zulekha Daud, Founder and Managing Director, Zulekha
Healthcare Group, has been truly inspirational
days, she travelled door-to-door to attend to normal deliveries.
With her dedicated service, she was able to capture the hearts
of the nationals and expatriates alike. In her own words, “What
I did was nothing greater than the need for medical attention. I
borrowed strength from the overwhelming need of the people in
this country.”
Even today Dr Zulekha wears the same spirit and passion to serve
people suffering from various medical problems. Although these
days her involvement is largely administrative, the 74-year-old is
consumed by her abiding love for work. Having single-handedly
elevated service to mankind to a new level, Dr Zulekha is now
synonymous with care and compassion in the UAE. The arduous
journey of the country’s first lady doctor represents a story of
strength and determination, and serves as an inspiration to
women and countless others.
About women, Dr Zulekha says, “Being a mother is a great feeling.
It is an emotion of care. As a thumb rule, women tend to nurture
and love more than others. They empathise, they give, they feel –
which makes them motherly. Even as a little girl, I knew I wanted to
care and give comfort to society so I grew up to become a doctor
and with it came my identity.”
Dr Zulekha has been hailed as a symbol of courage and conviction.
In 1991, she met with a horrific accident leaving her battling for life
in the ICU for several days with 18 fractured bones. With sheer
determination, she took to heavy exercises till she recuperated
and began to walk again. Today, at her age, her health continues
to invigorate others.
Dr Zulekha started practising from her clinic in Sharjah in 1964.
Braving hard times, with just a bag and a few basic amenities
(there were no nurses or assistants) she dedicated herself to
the women who needed her services. Some cases came from
faraway places but she treated one and all. Her biggest reward
was to see the women relieved of their labour anxieties, holding
the newborns in their laps.
In 1992, Dr Zulekha realised her dream with the establishment of
Zulekha Hospital, Sharjah, followed by a medical centre in Dhaid.
The year 2005 saw the establishment of a second hospital in
Dubai. The 75-bed multi-speciality hospital has since proved to
be a boon for the residents of Al Qusais, Al Nahda and Mirdiff.
The hospitals represent Dr Zulekha’s personality of care and
compassion. Regarded as the Zulekha spirit, it can be found in
the doctors and staff at all times. Under her eminent leadership,
Zulekha Healthcare Group is now one of the largest private
healthcare networks in the Gulf. With more than 1,250 personnel
including over 200 qualified doctors, staff nurses and a host
of paramedical staff, the Group represents comprehensive
healthcare that is accessible to anyone in need of medical
attention – delivered through two multi-speciality hospitals, three
medical centres and three pharmacies.
Awards and accolades have been heaped on her in recognition
of her services. Dr Zulekha has been voted as the Gulf’s most
powerful Indian women by Arabian Business Power. She was
also included in the top 10 of the most influential Indians in
the Gulf by Arabian Business Power list. Every year, Zulekha
Hospitals under her leadership have been supporting various
corporate community initiatives in the UAE, notably — Beat
Diabetes of Landmark Group, Think Pink Initiative of Joyalukkas,
Terry Fox Run, etc.
Dr Zulekha is the winner of the International Women’s Day
Excellence Award by ‘Dhwani’, the New Global Indian Excellence
Award and the Lifetime Achievement – Healthcare Award for her
iconic leadership and outstanding contribution to the industry at
the Power Brands Hall of Fame 2012. She was recently bestowed
with a Gr8! Women Award for her outstanding contribution in
the healthcare industry and “Outstanding Contribution of an
Individual to the Middle East Healthcare Industry Award” at the
Arab Health Awards.
In the same year, Zulekha Hospital (Dubai and Sharjah) received
the Dubai Quality Award from Shaikh Maktoum bin Mohammed
bin Rashid Al Maktoum, Deputy Ruler of Dubai and President
of DIFC, for emphasising quality healthcare in the region. DHA
honoured the Zulekha Hospital and Medical Centre (Dubai) in
the accreditation ceremony for continuous cooperation towards
providing high quality medical care for the population of Dubai.
This award was received from Shaikh Hamdan bin Mohammed
bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of
Dubai Executive Council.
Dr Zulekha firmly believes in the importance of good education.
This is evident from her active involvement in several charitable
causes and societal works despite her hectic engagements. She
established a charitable trust under the name of ZED Vocational
and Training Centre in 2004, mainly providing education to the
needy segments of society in an unprivileged area of Nagpur.
Beyond the
technology, besides
the specialists, there is
something more – the
magic of a caring touch
What I did was
nothing greater
than the need for medical
attention. I borrowed
strength from the
overwhelming need of the
people in this country.
04 05
A rare family photograph of young Dr Zulekha (right, standing)
The trust is running a college in a backward area of Nagpur,
where there are no educational institutes. The college is providing
courses in commerce, science, technology and management.
In 2006, ZED kindergarten was established for nursery,
KG I and KG II classes. Besides providing computers for computer
courses, it imparts education free of cost to poor students. Taking
her brand of care to a place where people are bereft of basic
medical amenities, Zulekha Group established Alexis Hospital
in Nagpur to meet the medical needs of the local communities.
These are just some of the endeavours of Dr Zulekha who believes
in contributing to the society by empowering it with knowledge.
Key projects undertaken by Dr Zulekha Trust for social and
humanitarian causes during the last four years include blood
donation camps, contribution of common medicines and surgical
accessories, cleanliness drive in slum areas, and supporting an
institution dedicated to the well-being of mentally challenged
children.
Over the years, Dr Zulekha has helped build closer relations
between the overseas Indian community and the country of her
birth, India. She has initiated a book donation drive in the UAE,
where huge collection of books on various subjects are collected
and sent to academic libraries to benefit students. Poor students
in India are helped through educational scholarships, books, etc.
to maintain the growth of human resources, by the support of
establishments run by overseas Indians.
In the words of Dr Zulekha, ”My motto in life has been very
simple. I do my best and let the rest find its place. I am flexible in
my progress. I am open to new ideas. I appreciate growth and
I admire humility. I think the biggest success comes when we
allow ourselves to be large enough to accept when we have
been wrong. To move forward with learning is better than only
moving forward and not understanding the lessons along the way.
Times change, circumstances change, people change – how you
change with it is what makes or breaks you.”
It is obviously an arduous task to truncate Dr Zulekha’s profile.
But she is arguably the highest woman achiever in the UAE from
the Indian community. As the founder of one of the largest private
healthcare networks in the Gulf, she continues to be an epitome of
what a woman can achieve through sheer grit and determination,
and of course, a lot of courage and perseverance.
Being a mother is a
great feeling. It is an
emotion of care. As a thumb
rule, women tend to nurture
and love more than others.
They empathise, they give,
they feel – which makes
them motherly. Even as a
little girl, I knew I wanted
to care and give comfort
to society so I grew up to
become a doctor and with it
came my identity.
0706
Dr Zulekha being honoured by His Highness Shaikh
Mohammed bin Rashid Al Maktoum, Vice-President and
Prime Minister of the UAE and Ruler of Dubai
Dr Zulekha encourages staff to continue their contribution towards the hospital and its dedication to healthcare
greater growth, development and challenges. “We wish to be
more equipped to perform sophisticated medical procedures
and become a process and procedure-driven organisation that
focuses on improving quality, reducing mortality and morbidity.
Basically, working on all the things that will help us become a
world-class institution,” she says.
With the inauguration of the new 90-bed facility in Sharjah, in the
same vicinity as the old building, the two leaders are drawing a
blue print for the expansion of its hospital in Dubai.
“Over the course of our journey, we have tried to keep her
(Dr Zulekha’s) values intact — integrity, patient focus, try and
give the best deal to the patient, to make it as easy as possible.
Our endeavour is to make the whole experience and process
of healthcare services unintimidating, and remove fear. We also
try to make the experience of patients relaxed by reducing the
waiting time,” says Shams.
Beyond the boardroom decisions and meetings, Dr Zulekha’s
values and ethics run thick in the day-to-day functions of the
hospital. Both hospitals in Dubai and Sharjah are community
hospitals, fiercely focused on patient care and attention.
So what’s next? “We wish to be everywhere in the next decade.
Everywhere where we have a niche, where we have something to
do. We hope to be in India, more in the Middle East and in Africa.
We feel that there is a growing need for good cost effective tertiary
care and we hope that wherever there is a need for us, we are
there,” says Taher.
However, the group is mainly focused on hospitals right now.
“We believe there is a barrier for entry as far as big facilities are
concerned. So we have less number of players in the market.
Beyond the competition we feel that our true expertise lies in
planning a facility, putting it together, getting it up and running,
bringing it at a price point that makes it accessible to a large
number of people and making care as cost effective as it can be.
We believe that facility has to be used. It is not about seeing one
patient a day. It is about seeing 1,000 patients a day. It is about
having a facility that fits into the needs of 1,000 patients and lives
up to their expectations,” he adds.
"Plans are on the anvil to expand the hospital in Dubai to 200
beds from 70 beds at present. The group is also setting up a
200-bed tertiary care facility in Nagpur, India. It will be a multi-
speciality tertiary care facility equipped with sophisticated and
advanced procedures and care to cater to a wide range of medical
procedures from cardiac surgery to transplants. This facility will be
up and running in about 18 months.
"Oncology is one area where patients still have to be referred
to other countries. With the expansion of the Dubai facility, we
hope to integrate and have an oncology centre there. Transplants
are not allowed in the UAE. So once the government comes up
with a law, then probably we will also introduce that facility at our
hospital," says Zanubia.
The group has 200 doctors on board, most of whom are South
Asians and a fair number of Arab doctors too. Besides, American
and Canadian doctors often visit the facilities round the year.
— suneeti@khaleejtimes.com
Over the course of
our journey, we have
tried to keep her
(Dr Zulekha’s) values intact
— integrity, patient focus,
try and give the best deal
to the patient, to make it
as easy as possible. Our
endeavour is to make the
whole experience and
process of healthcare
services unintimidating, and
remove fear. We also try
to make the experience of
patients relaxed by reducing
the waiting time.
BY Suneeti Ahuja-Kohli
Keep following your dreams, until you achieve them — Dr Zulekha
Daud had told Taher Shams and Zanubia Shams almost 15 years
ago while inducting the new generation into her team and passing
the baton of hospital management to them. The words are still
the guiding principle for the couple that has steered Zulekha
Hospital from a small facility of 25 beds in the 90s to a bigger
organisation with two hospitals and a number of accolades
patting up its back.
The journey has been transformative, says Zanubia Shams, Chief
Executive Officer and Dr Zulekha’s daughter, who joined the
hospital in 1997 along with her husband Taher Shams, President,
Zulekha Hospital, after completing studies in the US. Together, the
couple identified some of the trenchant challenges dominating the
healthcare space and worked to achieve the best for the hospital.
Zulekha Hospital has grown exponentially since the new generation took
the baton over a decade ago. The future, too, looks promising
Charting a new course
“Zulekha Hospital looked very different then. There was one boss
(Dr Zulekha Daud) and everybody reported to her. There was no
hierarchy or structure in place — basically a very flat system of
management. We tried a lot to keep it like that, make sure that
everybody has a say. But what has happened along the way is
that we have just become better organised, we have focused
more on processes and procedures, and tried to take the element
of chance out,” says Zanubia.
After taking on the reigns of hospital management, the Shams
facilitated the rise of Zulekha Hospital. It has now branched out
and set up two super-speciality hospitals — one each in Dubai
and Sharjah, three medical centres and a pharmacy network. The
group is also setting up an ultra-modern hospital, Alexis Hospital,
in Nagpur.
For Zanubia, the way forward now is to continuously look for
08
Zanubia Shams, Chief Executive Officer, Zulekha Healthcare Group, with her husband Taher Shams, President, Zulekha
Healthcare Group
MOH:AR95942
A journey for best quality
The Zulekha Healthcare Group found its roots in the year 1961
when our founder Dr Zulekha Daud arrived in Sharjah. From
a young medical graduate to a practising physician serving
patients from all walks of life, she soon became a household
name. After years of dedicated service, the year 1992 saw the
establishment of Zulekha Hospital in Sharjah. It started off as a
30-bed set-up with basic facilities for Gynaecology, Obstetrics,
Surgery, Medicine and Paediatrics. The Zulekha Healthcare
Group has expanded and includes a new hospital in Dubai, three
medical centres, one diagnostic centre and three pharmacies.
Today, we provide specialised treatment in over 25 disciplines
ranging from Gynaecology to Interventional Cardiology. From a
humble beginning to what we are today, it has been a journey of
commitment and dedication. And as we look ahead, we carry on
with the same spirit.
Zulekha Healthcare Group is one of the foremost brands providing
the highest quality of healthcare in the UAE and represents total
healthcare that’s accessible to any one in need of specialised
medical attention. This continual evolution of our services, from
Zulekha Healthcare Group has grown from humble beginnings to a
full-fledged healthcare network
a 30-bed hospital to a professionally managed multi-speciality
facility offering modern medical solutions, is the vision of
Dr Zulekha Daud. Her humble pledge to stay committed at every
level of medical attention has been the premise of our work
culture and this has now translated to the true spirit of the Zulekha
Healthcare Group. As we grow with your appreciation, we remain
dedicated to providing the best possible care.
Zulekha Hospital, a Joint Commission International (JCI) accredited
healthcare group, is also the proud recipient of Dubai Quality
Award — 2011.
Zulekha Hospitals (Dubai and Sharjah) were accorded the Joint
Commission International (JCI) accreditation for its high quality
healthcare services from the largest accreditation body in the US.
As an endorsement of its consistent commitment to high quality,
both hospitals in Dubai and Sharjah once again received JCI re-
accreditations in December 2010.
In 2008, Zulekha Hospitals received the Dubai Quality Appreciation
Programme Certificate as recognition of high quality from the
Department of Economic Development (DED). Since then, the
Group persisted with an endeavour towards excelling in quality
and this consistent adherence to high calibre quality care was
rewarded in 2012 when Zulekha Hospital Dubai and Sharjah were
conferred the Dubai Quality Award — 2011. It is a very prestigious
award for excellence in quality and a gold standard in the UAE
representing an organisation that operates at the highest quality.
Consistent to the Group’s vision “to be the most efficient,
competent and courteous providers of comprehensive healthcare
in the world” and mission “to provide easy accessibility to high
quality healthcare”, the Group is now one of the well-known private
healthcare networks in the UAE. It’s a healthcare conglomerate
with two multi-speciality hospitals, and three medical centres.
It has over 1,200 personnel including more than 200 qualified
doctors, staff nurses and a host of paramedical staff.
Further to this, the Group has contributed richly in recent years
to set benchmarks in continuing medical education programmes
for the entire Gulf region with its consistent interactive workshops
and seminars on various medical and surgical topics. President
of Zulekha Hospital Taher Shams explains the objective, “The
several live demonstrations have been a conscious effort of
our Group towards increasing awareness of super-specialised
treatment techniques in the region. We believe this will also
help in establishing the UAE as one of the poignant healthcare
destinations in the world.”
Zulekha Healthcare Group is equally purposeful in its quality
policies. The founder Dr Zulekha Daud elaborates, “We, at
Zulekha Hospitals, strongly believe that quality is the result of a
carefully constructed cultural environment. We reiterate the same
through standardised practices, open methods of reporting and
stringent monitoring; we strive hard to meet their satisfaction by
diligently working on their feedbacks. Everyday is a quality journey
for us at Zulekha Hospitals.”
11
Zulekha Hospital, Dubai Zulekha Hospital, Sharjah
10
The Zulekha
Healthcare Group
has expanded and includes
a new hospital in Dubai,
three medical centres,
one diagnostic centre and
three pharmacies.
Message from
The Management team
It is more than a heroic structure that we take pride in. The idea of the
hospital expansion was all about creating a unique “care” experience for
our customers and we feel that our new facilities at the hospital are all
aligned to deliver the best healthcare services. I consider being fortunate
to be associated with this very special project during the 50th
year of its
founder Dr Zulekha Daud in the UAE, who continues to inspire many with
her true dedication, determination and ‘do-it-today’ attitude. I would also
like to appreciate support from management and the committed efforts
from my colleagues who worked tirelessly for the successful completion
of the project.
Shakil Adil, Director - Engineering, ZHCG
At Zulekha Hospital, we strive to live up to the promise made
by our visionary founder Dr Zulekha Daud. 'Your health
matters' is an assurance to all our patrons who believe in our
expertise, and is a guiding principle for all of us in the group.
The strategic objective of our various communication channels
and initiatives is to ensure that Zulekha Hospital's unparalleled
quality of care and compassion reaches out to the community,
creating a positive impact.
Gururaj Rai, Director ­— Marketing, ZHCG
We as a team were responsible for setting up the information
technology and communication within the Group. While leading
this prestigious project, the IT department left no stone unturned to
ensure that the latest technological offerings were integrated in this
most modern healthcare facility.
The approach of IT while working on this project was based on the
core vision of sustainable solutions with secured IT infrastructure for
patients as well as people working to care for patients. Green IT
became the spring board to implement a five-point IT framework
— Power Management, Blade Servers and Virtualisation, E-data
including EMR, E-waste Management and eco-friendly IT products
to create a paperless hospital.
I’m hopeful that the technological offerings available in the new hospital building will bring together
care and information technology in a seamless and effective manner so that the care giver and
support staff will be able to provide better care to each and every patient.
Aliasgar Bohari, Director – IT, ZHCG
To write a few words about a long association is always a
challenging task. My role as Director (Quality) and Internist with
ZHCG is to me an achievement in my professional career. I
am fortunate to be part of the phenomenal growth of this
organisation that occurred during the last two decades. The
hospitals are the proud recipients of JCI accreditation, CAP,
ISO-20000 certification and the Dubai Quality Award. The
expansion of Zulekha Hospital in Sharjah with its state-of-the-art
infrastructure is our earnest effort in realising our mission.
Dr Rajini Ashok, Director - Quality, ZHCG and
Specialist Internal Medicine
I am delighted as we reach this significant milestone of the Zulekha
Healthcare Group. The Finance Department has been the backbone of the
expansions and more significantly the projects. Having ensured adequate
resources and support towards building this new facility, we are proud of
the progress over the last few years, whether it is building a new facility,
incorporating cutting-edge medical technology or promoting health and
wellness. Zulekha Hospitals have always worked hard to improve patient
care, innovative treatments and modern services. On behalf of the finance
team I would like to thank and congratulate our management and everyone
involved as we mark a new era in providing high-quality healthcare.
Siraj Master, Director - Finance, ZHCG
Close to a decade of working with Zulekha Healthcare Group has
allowed me to grow and improve my clinical expertise in what I am
most passionate about: Diet therapy and health. The family-oriented
environment that marks the entire organisation has provided me with
enjoyable experiences and interactions with colleagues at all levels.
The encouragement and autonomy allowed by the management
have enabled the continuous improvement of hospital services
and boosted the standards of quality, making Zulekha Hospitals a
household name in the UAE. Our shared vision is to improve the
quality of life within the UAE by providing citizens and residents, alike,
with easy access to quality healthcare. On the cusp of yet another
milestone in healthcare services, I congratulate the entire Zulekha
Healthcare team on the addition of the new multi-speciality and multi-
storey hospital in Sharjah.
Nafeesa Ahmed, Director – Nutrition and Lifestyle Management, ZHCG
The Group has risen over the years to be a formidable entity, providing
speciality healthcare services in this part of the world. Many factors
contribute in the making of an organisation, foremost amongst them being
its people. Such organisations are not built in a day. A lot of drive, effort and
perseverance contribute in making one such as ours. With key focus on its
people, unmatched ability to identify the right talent, nurturing the talent, and
guiding it to perform and deliver almost flawlessly, with utmost care, and a
human touch is what the HR at Zulekha Healthcare strives to achieve.
HR at Zulekha Healthcare strongly believes in providing a transparent
and interactive environment that empowers its employees to overcome
and resolve the challenges that they face. Today, with over 1,200 helping
hands, comprising of qualified and experienced doctors and surgeons;
expert paramedical staff, and an efficient support system altogether provide excellence in patient care.
Vijaya Sen, Director – Human Resources, ZHCG
It gives us immense pleasure and
pride to operationalise the new
premises of Zulekha Hospital,
Sharjah, which stands towering
high in the healthcare skyline
of Sharjah and the northern
emirates.
The illustrious journey of growth at
Zulekha Healthcare Group spans
over five decades of dedication
by its visionary founder and
propagator of the legacy of
women entrepreneurship in the
UAE, Dr Zulekha Daud.
This ultramodern structure is
geared to offer advanced clinical
services with its state-of-the-art
cardiac cath lab, multiple smart
operation theatres with a link to
AV systems in the auditorium,
lithotripsy unit, endoscopy
suits, labour and delivery suits,
dialysis and bariatric services.
The specialised critical care units
have provisions of air pressure
controlled isolation care in NICU,
PICU, and ICU.
Integration of in-house
engineering and world-renowned
hospital designers have provided
many marvels which are first
amongst contemporary hospitals.
This includes the unmanned
transportation systems, building
management systems, intelligent
lights and smart alarms.
Dr Chandrashekhar Jadhav,
Director – Administration,
Zulekha Hospital, Sharjah
With absolute pride and
a sense of achievement,
we present to you, yet
another star of the Zulekha
Healthcare Group – the
new 12-storey hospital
building of Zulekha
Hospital, Sharjah, a
project par excellence
that has received the Best
Sustainable Project Award
by Hospital Built.
Indeed, what started off as
a clinic way back in 1964
expanded to a hospital
in Sharjah in 1992, then
added on the hospital in
Dubai in 2004. Further
adding on clinics and
diagnostic centres, the
Zulekha Healthcare Group,
has grown leaps and
bounds over a span of five
decades with the distinction
of being certified by JCI,
CAP and also received the
Dubai Quality Award.
Doubtlessly, it will be a
feather in the cap not just
for Zulekha Healthcare
Group and Sharjah, but
also the whole of the UAE.
Congratulations to the
whole team that took this
project to its completion
and best wishes!
Dr Mujtaba Hussain,
Director – Administration,
Zulekha Hospital, Dubai
1312
A walk through our new
hospital building at Sharjah
Zulekha Hospital provides
complete healthcare that is
accessible to all sections of
the society
Patients have a choice of conveniently furnished private and semi-private rooms, and suites
The VIP suites are designed and equipped according to international specifications
1514
The hospital’s main lobby offers a warm and
inviting atmosphere
The corporate lounge has
been designed to improve
efficiency, comfort and
provide an ‘exclusive’ feel
16
The Paediatric Department provides expert care and treatment to children requiring a variety of procedures
The hospital’s
well-provisioned and
continuously updated
pharmacy is open
round -the-clock
In-house cafeteria offers patients and visitors a
number of options for their dining needs
The modern auditorium has live-conferencing facilities for education of medical fraternity
Seaside view from lobby on all floors
17
WOMEN WELLNESS CENTRE
At Zulekha Hospital, our passion for new life is based on the belief
that childbirth is a beautiful and wondrous event. It’s a miracle of
life we embrace with deep respect and celebrate with joy and
excitement. We do everything possible to make your delivery
a comfortable and meaningful moment for you and your family.
And for your new bundle of joy, we have everything in place to
ensure his or her entry into this world is a secure and welcoming
experience.
Here at Zulekha Hospital, we ensure a birthing experience that is
warm, comfortable and in a homelike settings.
LABOUR AND BIRTH NURSING CARE
The birth of your baby is a new beginning filled with excitement,
wonderment and sometimes, unfamiliarity. This is why our labour
team of doctors and nurses work together to provide caring
support and guidance throughout the labour process. They
Stay positive
Top-notch facilities ensure you efficient healthcare
are committed to making your birthing experience positive and
comfortable. Feel free to share your birthing plans with the team
and see how best they can assist you and your family to make this
one of the most memorable experiences of your lifetime — your
baby’s birth.
MOTHER-BABY NURSING CARE
After the birth of your baby, a nurse will care for both you and your
baby together. Your nurse will also be your link to information,
education and comfort. Your baby will be beside you most of the
time and your nurse will guide you and your family on how to care
for the newborn at your bedside.
EDUCATION DURING YOUR STAY
Since these first few days are a time of learning for new parents,
education is the main focus of Zulekha Hospital. Your nurse will
be available to provide one-to-one demonstration and guidance
opportunities for you. We also encourage you to ask any questions
that you might have regarding care for you or your baby.
Additional services offered
ADOLESCENT GYNAECOLOGY, which focuses on unique»»
gynaecological issues of young women, including menstrual
irregularities, delayed first period, pelvic pain, etc.
REPRODUCTIVE GYNAECOLOGY, which focuses on the»»
medical and surgical treatment of gynaecologic problems.
MINIMALLY INVASIVE SURGERY such as laparoscopic»»
surgery to treat conditions including endometriosis, fibroids,
pelvic inflammatory disease, and more.
PREMENSTRUAL SYNDROME SERVICES include medical»»
treatment, supportive counselling, nutrition education, and
ongoing evaluation.
MENOPAUSAL SERVICES including evaluation, nutrition and»»
hormone, and exercise therapy with individual counselling.
CHILD CARE CENTRE
From before birth to young adulthood, there are ranges of health
issues that affect our children. Child health covers many of those
issues from general childhood illnesses, nutrition and obesity to
allergies and parenting advice. All children get ill from time to time,
and it can be difficult to know when to seek help. Zulekha Hospital
offers wide range of services for childcare.
Neonatology
Neonatology offers comprehensive neonatal diagnostic
and treatment facilities for critically ill newborns. It also is a
multidisciplinary research unit, dedicated to providing the highest
quality care for all newborns ranging from healthy neonates to
sick or premature newborns requiring close observation or
intensive care.
NICU (Newborn Intensive Care Unit) is one of our coveted
commitments to helping and caring for new life. Not only do we
employ the latest in medicine and technology, we use the caring
touch to give infants in our charge the best care possible.
Zulekha Hospital is proud to be able to offer world-class neonatal
care right here in the UAE. At Zulekha Healthcare Group,
parents can visit more frequently and stay closer to their child.
This opportunity to participate in the care of their infant not only
helps with the bonding process, but also gives parents a greater
sense of control over the care of their infant. Highly committed
experts trained in specialised infant care are available 24 hours,
seven days a week to treat babies requiring care in our NICU.
The neonatologist works closely with your baby’s doctor, and also
referral specialists if needed. NICU interdisciplinary team includes
neonatologists, neonatal nurses and pharmacists.
Paediatrics
Department of Paediatrics provides specialised attention and
care to the patient, family-centred care for children from birth to
teenage in a friendly atmosphere. The department is manned
by experienced professionals dedicated in bringing up healthy
children. All type of paediatric cases are managed here.
Paediatric Endocrinology
It is a medical subspeciality dealing with variations of physical
growth and sexual development in childhood, as well as diabetes
and other disorders of the endocrine glands. By age, paediatric
endocrinologists, depending upon the age of the patients they
treat, care for patients from infancy to late adolescence and
young adulthood.
Newborn Intensive Care Unit
19
HEART CARE CENTRE
Zulekha Hospital has been at the heart of providing the finest
cardiac care in the UAE with a team of dedicated cardiologists and
interventional cardiologists together with advanced technology
and world-class facilities.
The department is fully equipped for non-invasive and invasive
investigations like Transthoracic and Transoesophageal echo
cardiography and treadmill testing, and has a state-of-the-art Digital
Cardiac Catheterisation lab. Apart from the routine diagnostic
invasive procedures like angiography and catheterisation
studies, the centre performs coronary and peripheral angioplasty
(angioplasties of the leg or other blood vessels) with stent and
balloon valvuloplasty for all valvular lesions. Device and coil
closure of Patent Ductus Arteriosus (PDA) and device closure of
Atrial Septal Defect (ASD) are being performed on patients of all
ages.
NEPHROLOGY AND DIALYSIS CENTRE
The Nephrology Department has been performing treatment for
various types of kidney diseases with 24 hours availability and
high quality computerised dialysis machines. Experienced dialysis
staff and personal attention to patients are some of the specialities
at Zulekha Hospital.
Renal replacement therapy for both acute and chronic renal•	
GENERAL AND LAPAROSCOPIC
SURGERY CENTRE
The Department of General and Laparoscopic Surgery at Zulekha
Hospital is well equipped with all general surgical elective and
emergency cases.
The primary goal of the department is to provide a comprehensive
array of surgical procedures using minimal access techniques
with fewer post-surgical complications and faster patient recovery.
It is a unique facility providing the highest quality treatment and
patient care, using technology; state-of-the-art operation theatres
and high-end ICU back up. Our aim is to provide the efficient
treatment procedures to make the hospitalisation process easier
for patients.
Minimal Access Surgery
Minimal Access Surgery is completed with one or more small
incisions instead of a large incision. The surgeon examines and
operates on the area in question by viewing magnified images
projected on video screen. When telescope is used to operate on
the abdomen, the procedure is called laparoscopy. When used
on the chest, the procedure is called thoroscopy and when used
on joints, it is called arthroscopy.
type of surgery done laparoscopically
Most of the abdominal surgical procedures can be done
laparoscopically. In some cases there are other factors that might
failure like haemodialysis or hemodiafiltration and acute
intermittent peritoneal dialysis when indicated.
Creation of vascular access for acute dialysis and chronic•	
dialysis like temporary catheters or permanent catheters.
Doing kidney biopsy when indicated and the tissue handled in•	
the best histopathology services.
Outpatient and inpatient services for all types of kidney disease•	
and severe hypertension.
Follow up and treatment for all patients with kidney transplant•	
and their donors.
Digital Cardiac Catheterisation lab Aesthetic decor complements state-of-the-art medical equipment, offering utmost comfort to patients
Dialysis
A comprehensive array of surgical procedures are
performed for effective treatment
The department is well equipped for all general surgical
electives and emergency cases
2120
The Zulekha Spirit is in the dignity of
labor and high standards of work ethics.
Medical Centres Pharmancies
ZULEKHA HOSPITAL - DUBAI
A testimony to the trust reposed in us.
Highlights:
ZULEKHA HOSPITAL - SHARJAH
Our dedicatioin to nurture well-being
Highlights:
make it possible to do the surgery laparoscopically. A patient
should discuss this with a surgeon to make a final decision about
the laparoscopic possibilities. For many diseases in the abdomen
requiring surgery, a high percentage of cases can be done
laparoscopically.
Advantages
There are many advantages to the patients undergoing keyhole
surgery when compared to an open procedure
Reduced blood loss:•	 Reduces the chance of needing a
blood transfusion
Smaller incision:•	 Reduces pain and shortens recovery time
Less pain:•	 Less medication
Reduced infections:•	 Due to reduced exposure of internal
organs to the possible external contaminants, risk of accruing
infections is reduced
Relatively small scar:•	 Since the keyhole surgery involves a
small opening, it leaves relatively a very small scar in the body
Shorter recovery•	
Quick ambulation•	
Quicker resumption of diet•	
Shorter hospital stay•	
Quicker return to normal activities•	
Less impairment of pulmonary function•	
Less suppression of the immune system•	
BARIATRIC SURGERY CENTRE
Most weight-loss programmes are based on a combination of
diet, behaviour modification, and regular exercise. However,
published scientific papers report that these methods do not help
resolve morbid obesity because they fail to help people maintain
weight loss. In fact, more than 90 per cent of people regain the
weight they lose within a few years after treatment.
Several factors can contribute to weight gain. Diet and exercise
programmes address factors that can be modified such as
lifestyle and behaviour. However, because these methods fail to
help people achieve and maintain a healthier weight, a strong link
between our genetic makeup (which we're born with) and obesity
are postulated. Obesity surgery evolved dramatically during the
last decade.
There are many surgical options — adjustable gastric banding,
sleeve gastrectomy and gastric bypass. All of these surgeries are
done by laparoscopic or keyhole surgery.
ORTHOPAEDICS CENTRE
Orthopaedics and Joint Replacement Surgery is a state-of-the-
art specialised facility designed to provide the best possible
results and care to patients. We provide a comprehensive range
of treatment for patients undergoing trauma and orthopaedic
problems.
The department is well equipped to meet all cases like fractures,
deformities and arthritis. High quality implants are used in
surgeries when required, and world-class rehabilitation services
are offered to ensure speedy recovery. With the help of advanced
arthroscopy procedures, the surgeries can be done as a day care
procedure and is less painful with early recovery.
Services
Management of different fractures•	
Management of different deformities•	
Spine care and surgeries•	
Hip and knee joint replacement•	
Arthroscopy and reconstructive surgery•	
Paediatric trauma and orthopaedics•	
Hand surgery•	
Comprehensive care for arthritis•	
Clubfoot/flat foot surgeries•	
Limb-length discrepancy surgeries•	
General paediatric orthopaedic management/rehabilitation•	
Emergency
The Emergency Department is well equipped with state-of-the-art
facilities to meet all the emergencies. The department functions
round-the-clock and has trained and competent emergency
physicians, nursing staff and paramedics, who round-the-clock
as a team, dedicated in providing emergency care.
Diabetes Management Centre
Diabetes Management Centre deals with the diseases related
to endocrine organs. The unusual functioning of the endocrine
organs causes severe health problems. Our diabetic unit is
well operational with insulin pump and Continuous Glucose
Monitoring Systems (CGMS). Patients are empathised by well-
25
Use of high-end medical equipment allows minimal access
techniques and ensures faster patient recovery
The Orthopaedics Centre specialises in cases like fractures, deformities and arthritis
Though the procedure times are slightly longer, hospital-stay is
less, often within two days of discharge, which leads to a faster
return to routine life.
trained diabetes Nurse Educator. This department is managed by
vastly experienced healthcare professionals, who have a great
reputation in solving endocrinological problems.
Following are the key problems that are being skillfully treated in
our Endocrinology Department:
Diabetes mellitus and related complications•	
High cholesterol levels•	
Thyroid diseases•	
Obesity•	
Loss of weight•	
Hair growth in women•	
Short stature•	
Tall stature•	
Pituitary tumours•	
Delayed puberty•	
Early puberty•	
Delayed onset of periods•	
Infertility in males•	
Men dysfunction•	
Breast development in boys or males•	
Small or big testis or absent testis•	
Darkening of skin•	
Neurology and Neurosurgery Centre
Full-fledged Neurology and Neurosurgery Departments provide
facilities for the investigation and treatment of diseases affecting the
brain, spinal cord, muscles and nerves. These two departments
are headed by eminent neurologists and neurosurgeons with vast
experience in handling all kinds of brain and spine cases.
The Neurosurgery Department plays a vital role in emergency and
accident care. There is a well equipped Emergency Department
and ICU for critical neurosurgical patients.
Psychiatry and Clinical Psychology
Mental health is an integral part of complete health as defined by
the World Health Organization (WHO).
Here at the Zulekha Hospital, Sharjah, located inside the
neurosciences block, we have the Department of Psychiatry and
Clinical Psychology.
We have a highly trained psychiatrist and a clinical psychologist
(female) with extensive experiences dedicated to diagnosis and
treatment of common mental illnesses and improve the well-
being of the patients. We specialise in diagnosing and treating
mental disorders using various psycho-pharmacological and
psychotherapeutic methods.
We specialise in diagnosing and treating a range of mental,
emotional and behavioural problems including the following
conditions:
Schizophrenia•	
Mood disorders (depression, mania, etc.)•	
Anxiety disorders (obsession, phobia, PTSD, etc.)•	
Personality disorders•	
Common childhood and adolescent mental disorders including•	
depression, anxiety, ADHD, poor scholastic performance,
etc.
Psycho-geriatric problems including dementia and various•	
other neuro-psychiatric conditions.
Radiology
Imaging services — detecting to diagnosis; the department is
equipped with the state-of-the-art CT, MRI, Mammography, USG,
Foetal scan, 2D and 4D Doppler, a digital x-ray set up, etc.
27
We have a highly
trained psychiatrist
and a clinical psychologist
(female) with extensive
experiences dedicated to
diagnosis and treatment of
common mental illnesses and
the well-being of the patients.
The Psychiatry and Clinical Psychology Department specialises in diagnosing and treating a range of mental, emotional and
behavioural problems
Experienced healthcare professionals form the backbone of the Diabetes Management Centre at Zulekha Hospital
Anaesthesiology•	
Audiology•	
Cardiology•	
Dental•	
Dermatology•	
Emergency•	
ENT•	
Endocrinology•	
Gastroenterology•	
General and laparoscopic surgery•	
Internal medicine•	
Laboratory medicine•	
Neurology•	
Neonatology•	
Neurosurgery•	
At a glance
Zulekha Healthcare Group provides specialised treatment in over 30
disciplines ranging from gynaecology to cardiology
Nephrology•	
Nutrition and lifestyle management•	
Obstetrics and Gynaecology•	
Orthodontics•	
Ophthalmology•	
Orthopaedics•	
Paediatrics•	
Paediatric endocrinology•	
Pathology•	
Physiotherapy•	
Psychology•	
Psychiatry•	
Rheumatology•	
Radiology•	
Urology•	
29
Zulekha Healthcare Group understands that organisations’
overall healthcare and wellness require better services. The
Zulekha Corporate Programme provides a range of personalised,
specialised, top-quality health and aesthetic packages in
customised and group health coverage.
Corporate services
The Group places a huge
emphasis on the trust placed
on it by its associates
By joining the Zulekha Corporate Programme, corporate
employees and their immediate families can enjoy special
corporate charges/privileges for select health, medical and
wellness packages. Zulekha Hospital also has an assemblage of
specialised, preventive and clinical programmes that are focused
on an individual’s health management.
Insurance Associates
Zulekha Hospital has successfully positioned itself as a prominent
regional leader in advanced healthcare.
List of our Insurance Partners
Ace Life1.	
Abu Dhabi National Insurance Company (ADNIC)2.	
American Life Insurance Company (ALICO)3.	
Allianz4.	
Amity Insurance5.	
Al Buhaira National Insurance Company6.	
Al Khazna Insurance Company7.	
Al Madallah Healthcare Management8.	
Axa Gulf9.	
Bupa / Bupa Middle East10.	
Daman / Daman Thiqa11.	
Dubai Care — Dubai Insurance12.	
Emirates Insurance Company13.	
Foster Net TPA14.	
GlobeMed Gulf15.	
Aetna16.	
Inayah TPA17.	
Max-Care18.	
Al Ain Ahlia Insurance Company19.	
MedNet20.	
MSH International21.	
Musalla Net TPA22.	
NAS Insurance23.	
Neuron24.	
NEXtCARE25.	
National General Insurance (NGI)26.	
Health Net27.	
Now Health International28.	
Oman Insurance Company29.	
Pentacare Medical Services30.	
Saico31.	
Wapmed TPA32.	
30 31
Celebrating the spirit
of compassion Accolades
Zulekha Hospital has always been at the forefront of innovation
in the healthcare fraternity and continues to endorse the ‘power
of prevention’. The Group on the whole has undertaken several
societal out-reach programmes through which awareness and
primary education about staying healthy is delivered. The focus
being a celebration of the ‘spirit of compassion’ that is offered
through the several units of the Group be it through health talks,
adoption or partnering corporates spreading the message of
well-being.
Some of the most visible initiatives include over 160 educative
leaflets dedicated to different ailments and designed in simple
language, over 300 different organisations where free health
The hospital has bagged several awards for its unfaltering commitment
to the social delivery of messages
check-ups have been conducted, partnering over 100 corporate
entities to spread the word of well-being and over 10 lifestyle
ailment related activities that have become major co-branded
campaigns. The unfaltering commitment to the social delivery of
messages that are based on ‘prevention’ in the past two decades
has seen the hospital receive the CSR Award.
Among several poignant initiatives, the Group pioneered
sustainability as an established model in the healthcare fraternity
through EFFORT – Earth Friends For Optimum Results Tomorrow
in 2008, which has since become a conscious management
dictum. The various sustainable implementations in the new
hospital at Sharjah has resulted in the ‘Best Sustainable
Hospital’ award being conferred by The Hospital Build Middle
East chapter.
CSR Award: Dr Zulekha Daud receiving the Dubai Chamber CSR Label Award 2013 from Abdul Rahman Saif Al Ghurair, Chairman,
Dubai Chamber of Commerce and Industry
Sustainable Award: Taher Shams (President) and Zanubia Shams (CEO) flanked by the Engineering and Biomedical Team with
The Hospital Build Award for Best Sustainable Hospital Project Award in 2013
32
Equipped with decades of experience in providing quality
healthcare services in the UAE, Dr Zulekha decided to extend her
healthcare proficiency to the citizens of Nagpur, her home town in
India, by opening up a state-of-art multispeciality hospital. Alexis
Multi-Speciality Hospital is envisioned to become the focal point of
advanced oncology care in central India along with other medical
specialities. Through this mission she ensures to continue the
international quality healthcare to India and makes it an affordable
experience for patients with an aesthetic and warm atmosphere.
Alexis will be a superspeciality hospital for oncology (cancer).
The hospital will have a team of highly experienced, renowned
specialists and medical personnel supported by her latest cutting-
edge technology medical equipment offering all-round care and
comfort. This prestigious project is funded by the global financing
body IFC, which practices stringent triple bottom line method to
assess feasibility of every project it funds.
Nagpur is located in the centre of the country in Maharashtra.
3534
International
healthcare horizon
Zulekha Hospital attends to health concerns of people from all over the
GCC region and the Indian sub-continent
International patient care
The Group has boldly pursued its vision to provide accessible
healthcare. It has made a mission to reach patients in neighbouring
regions who require secondary and tertiary care in this quest. The
motto of ‘making high quality compassionate care accessible’ is
based on providing specialised care to patients who face regional
challenges to access international quality healthcare.
Upon the recommendations for the kind of treatment that the
patient may need, the hospital tailors its treatment and hospitality
packages in Sharjah.
The services on offer include:
Extensive support for patients and those•	
accompanying them
Prompt co-ordination of appointments with specialists•	
Well-qualified interpreters•	
Concierge services•	
Bringing care to your holiday experience
Alexis Hospital, India
Zanubia Shams, CEO, Zulekha Hospital, Jin-Yong Cai,
CEO and Executive VP — IFC, and Taher Shams,
President, Zulekha Hospital
Tributes
to India
The city is in close proximity to states like Madhya Pradesh,
Chhattisgarh and Andhra Pradesh. The unique location of Nagpur
not only helps Alexis to serve its local population but also be a
one-stop healthcare facility for the population of nearby town
and cities of these states. The hospital is under construction
and expected to be operational by the third quarter of 2015. Like
other Zulekha healthcare group facilities in the UAE, this 200-
bed hospital, equipped with the latest equipment and facilities,
is expected to provide quality care as per the standards of Joint
Commission International.
Cancer is one of the leading causes of death in India, with about
2.5 million cancer patients, one million new cases added every
year and with a chance of the disease rising five-fold by 2025.
Dr Zulekha Daud has decided to join the movement to fight
cancer by recognising that the challenges India faces in delivering
equitable, quality and affordable cancer care to all is a big
challenge. Being a large country, the absence of quality and
Zulekha Hospital takes pride in assessing regional challenges
while attending to the health concerns of people from all over the
GCC region and the Indian sub-continent. The Group’s blueprint
for accessible care has received backing in the form of financial
aid from IFC, the international monetary organisation that selects
only the most potent projects after stringent auditing processes.
Backed by IFC, the Group has expanded operations in central
India through Alexis Hospital, which is positioned as a multi-
speciality healthcare unit. This hospital will cater to the central
Indian region around Nagpur, which currently lacks healthcare
units to provide cancer treatment among other facilities.
Alexis Hospital
First Lady of Niger visits Zulekha Hospital to promote Health
Tourism in UAE
ZED College, India
accessible care is a huge concern for the population in the region.
With the proposed Alexis Hospital, all under-one-roof facility for
cancer, patients from Central India would not have to go to far-
off places like Hyderabad, Mumbai for the treatment — causing
great inconvenience to the patients and their relatives. This also
significantly increases the overall cost of treatment. Alexis will
be a superspeciality hospital for oncology (cancer). Oncology
department will be equipped with the latest in Linear Accelerators
(LINAC), Brachytherapy, Radiation Therapy and CT Simulatoin, thus
providing complete cancer care under one roof. In addition, the
hospital will also provide speciality services across more than 15
other disciplines including Interventional Cardiology, Nephrology,
Endocrinology, Gastroenterology, Neurology, Gynaecology, IVF,
ENT, Paediatrics etc. The hospital is designed to have facilities
like operation theatres, MRI, CT Scan, Cath Lab, Dialysis, IVF,
Lithotripsy, Blood Bank, Clinical Lab, Physiotherapy, etc.
Alexis Hospital shall be one of the first few hospitals in the country
that emphasis on green building technology. The sustainable
green building architecture ensures less usage of water, optimises
energy efficiency, conserves natural resources, generates less
waste and provides healthier spaces for occupants, as compared
to a conventional building.
Alexis, when completely operational, will provide direct
employment to about 700 people. It is also expected to provide
indirect employment to about 3,000 persons.
Tributes
to India
EXTENDING CARE
ACROSS THE WORLD
Environmental Care
EFFORT or Earth Friends For Optimum Results Tomorrow is the
pioneering sustainability initiative in the region initiated by Zulekha
Hospital. This activity has become the benchmark for every new
implementation within the Group’s framework and has evolved
into a belief ‘statement from marketing’.
The inside out implementation of sustainable initiatives throughout
the Group and mainly the Sharjah hospital has benchmarked
Zulekha Hospital as a pioneer in healthcare fraternity. As a mark
of recognition, Zulekha Hospital received the award for the most
sustainable hospital project in the Middle East from Hospital Build
for the new hospital building at Sharjah.
Earth Hour 2014 celebration at Zulekha Hospital, Sharjah
Community Welfare and Care
Zulekha Hospital has been at the forefront of corporate
social welfare by way of extending medical support to over
200 organisations in the UAE in addition to supporting
global health initiatives. Providing free medical check-up and
conducting educational awareness seminars has been the
Terry Fox Run
Estee Lauder Talk Walk for Autism
most consistently implemented activity from Zulekha Hospital
to the corporate community. Some of the prominent health
and humanitarian events supported are Terry Fox Run, Walk for
Autism, Estee Lauder talk on Breast Cancer Awareness, Dental
Workshops, etc.
Dr Zulekha Daud, Founder of Zulekha Group, believes in
empowerment of women, and under-privileged students through
education. With this belief she started ZED Vocational Training and
General Shikshan Sanstha (ZEDVTGSS) in 2008 in East Nagpur,
a locality considered backward with no quality educational
institutions. ZED is a recognised by the Minority Commission
and imparts courses in education, science, commerce and
technology streams.
Single-minded mission of ZED is to provide quality education
with focus on all-around development supported by state-of-
art infrastructure at nominal costs. Management Scholarships
are provided to the needy and deserving students to ensure
they are not deprived of high quality education. Highly qualified
staff, in-sync with industry standards and requirements, ensure
that the students are well equipped and groomed to industry-
acceptable standards.
Plans are afoot to add more education streams in near future, with
a focus to prepare students with skills and knowledge relevant to
the industry needs and demands. Sincere efforts in these regards
have already been initiated: a large number of students from the
first batch in Commerce, Science and Technology streams have
been placed in leading organisations, including three placements
in Dubai — a big achievement for the stream just in the 4th
year
of its operation.
37
Zulekha Healthcare Group and Metito announce 'Clean
Drinking Water for Schools' initiative in India
Early detection saves lives
Cervical cancer is the second most common cancer that affects women with more
than 99 per cent of cases caused by the Human Papillomavirus (HPV). To help bring
down numbers in the UAE, Zulekha Hospital recently launched a UAE-wide campaign
focusing on prevention, awareness and early detection.
Cervical cancer affects the female reproductive system that connects the uterus
(womb) to the vagina, and most women do not report any symptoms of HPV infection
because their immune systems suppress it. Sometimes, HPV infection can cause
changes in the cells of the cervix, which develop into cervical cancer. Regular cervical
screening detects precancerous cells many years before they develop into cancer
cells.
The initiative aims to educate women about the symptoms, risks and prevention of
the second most common cancer affecting a record number of women worldwide
and help save lives across the emirates. Early detection can prevent the disease as
more than 92 per cent of cases of cervical cancer diagnosed in the early stages can
be successfully cured.
Developed with the active support of the Friends of Cancer Patients support group
in the UAE, the campaign targets women aged between 35 and 55 years. While this
is the high-risk group, cervical cancer can affect anyone over 25 years. H.E. Dr Mariam Matar, Chairperson and Founder Member UAE
Genetic Disease Association (UAEGDA) said: “Women tend to ignore their health and we want more of them to be aware that cervical
cancer can be prevented with a simple one-time vaccine. This initiative by Zulekha Hospital is truly commendable, particularly because
it encourages more men to take active interest in the health and well-being of their women family members and friends.”
As part of a larger and ongoing outreach initiative, Zulekha Hospital is also starting an advertising campaign encouraging men to
accompany their female friends and family to clinics to get tested for the HPV virus. The hospital is also offering free specialist advice and
Pap Smear tests to women who want to have a check-up. Since women do not report any noticeable symptoms until after the cancer
has invaded the surrounding organs or spread to the lungs, detecting the virus early is crucial. The long-term goal is to implement a
population-wide vaccination drive to permanently rid the UAE of the disease.
“A majority of cases can be cured through vaccination, if detected at an early stage. We also want to help remove the stigma associated
with the disease as it only impacts sexually active women. Our goal is to encourage women to have regular checks at their local clinic
at least every three to five years,” advised Dr Pamela Munster, Professor, Department of Medicine (Haematology/Oncology), University
of California, San Francisco (UCSF).
Meanwhile, Zulekha Hospital is strengthening its capability to treat patients suffering from cancer in Dubai and the Northern Emirates
through the construction of a centre for advance specialised oncology treatment. This will include medical oncology, radiation oncology,
oncology imaging and palliative medicine. The new facility is scheduled to open in early 2017, and will be managed as a centre of
excellence for cancer care and research. It will have specialists including radiation oncologists, physicists, and radiation therapists.
Unilever and Zulekha
Hospitals conduct ‘Happy
Mothers’ campaign
Unilever, one of the world’s leading FMCG
companies, partnered with Zulekha Hospitals,
one of the most trusted healthcare brands
in the UAE, to celebrate all new mothers
through its ‘Happy Mothers’ campaign. The
campaign aimed at recognising and honouring
mothers, and express gratitude for the spirit
of motherhood. Through this campaign,
mothers were handed hampers that included
congratulatory messages and an array of
Unilever products including Vaseline lotions,
Vaseline Petroleum Jelly, Comfort baby and
Lipton Clear Green for the care of mother and
baby. The campaign ran until the end of 2013
and extended to Zulekha Hospitals’ other
branches to cover over approximately 20,000
mothers.
Dr Zulekha handing over hamper to a mother along with Arijit Ghose, MD, Unilever ME
38
The Joyalukkas' 'Think Pink' initiative, with the theme ‘Take a
Pink Pledge,’ was launched in Sharjah on October 7, 2013 as
part of the Joyalukkas CSR to reinforce and build awareness
about the fight against breast cancer, which was supported
by Zuleka Hospitals. Pink balloons were released by Ameera
bin Karam, Chairperson of Sharjah Business Women Council
and President of Friends of Cancer Patients (FoCP) UAE, as a
symbolic gesture towards the cause. Renowned breast cancer
research specialist, Dr Pamela Munster, Professor, Department of
Medicine (Haematology/Oncology), University of California, San
Francisco (UCSF), Director, Early Phase Clinical Trials Unit and
Leader, Developmental Therapeutics Program, UCSF Helen Diller
Family Comprehensive Cancer Centre gave an invigorating talk
about one of the most fatal ailments affecting women. Several
official dignitaries and eminent doctors from the field of breast
cancer research were present at the function. Under the ‘Think
Pink’ umbrella, a mass media campaign was launched to build
awareness and educate women on breast cancer. The campaign
included Free Breast Consultation Vouchers distributed at Zulekha
Hospital and a special educational booklet, distributed across
the UAE, which detailed self-detection methods in addition to
key facts of the disease plus feature articles and quotes from
reputed personalities in support of this grand initiative. Other
than this there were special orientation programmes planned in
universities, schools, government offices and various corporates
across the UAE.
Joyalukkas’ Think Pink Campaign for Breast Cancer Awareness
Driving Women’s
Empowerment
Zulekha Hospital as an organisation is
one of the front-runners championing
the cause of women’s empowerment
as a successfully implemented initiative
within the organisation’s influence
reach. Moreover, Zanubia Shams, CEO,
has pledged to lead this fair cause at
Zulekha Hospital.
Hand-washing workshops AT LABOUR CAMPS
The partnership between Zulekha Hospitals and Unilever is also towards sustainable
development of the community wherein Zulekha Hospitals actively work hand-in
-hand with Lifebuoy hand wash programme educating facts of hand hygiene at
labour camps in Dubai.
Breast Cancer Awareness with JoyAlukkas 'Think Pink' Campaign
40
Building Enduring Strands
Every brand is a promise. Every promise, to be true
needs a strong DNA. A set of values that drive and a
vision that directs. We have been honoured to be a part
of the journey of Zulekha Healthcare Group as it crosses
yet another milestone. It’s also been our journey. Like
the strands that hold – from creating the brand identity
to connecting it all, it’s been a privilege to deliver. For
every promise delivered is a brand potential fulfilled.
dubai | sharjah | kochi | www.turrinoad.com Building Enduring Brands
Ringing in awareness at the Reception
Our hospitals at Dubai and Sharjah utilise the reception area to welcome patients not only with ambience but also to bring in
awareness: Be it pertinent health initiatives or celebrations. This initiative is a conscious effort to convey compassion beyond medical
concerns.
Pioneering Global trends in
Healthcare
Zulekha Hospital has since 2013 committed itself to the GRI
(Global Reporting Index) as a part of which the organisation
will present various initiatives along the guidelines of the GRI.
This will be the first healthcare entity from the UAE submitting
the GRI. It is a vital step towards practising progressive and
transparency of governance in the group.
As part of the process, the core management and respective
department captains got together to emphasis the need for
transparent corporate governance. This was later discussed
at individual department levels and the importance of reporting
activities were concluded. As a result, the first and second
drafts from several departments have been collected and the
assessment process will be shortly finalised.
Diabetes Campaign decorations to increase awareness
UAE National Day decoration to celebrate the Spirit of Union
Christmas celebrations to ring in the spirit of yuletide
42
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• Medical Gas Systems
• Modular Operating Theatres
• Hygiene Air Conditioning
• Customized Bed Head Units
• Pneumatic Tube Systems
• Nurse Call Systems
• Structural & Architectural Works
• Electrical & Low Current Systems
• Plumbing Systems
• HVAC Systems
• Fire Fighting Systems
• Building Mangement Sytems
• Radiation Shielding
• Interior Fit Outs
• Joinery Works
• Bath Support System
• Health Care Sanitary Fixtures
• Wall & Door Protection
Office 204, Mansoori Building, Damascus Street Al Qusais - Dubai, UAE
Tel:+971 4 263 1308, Fax: +971 4 263 1309, Email: info@modconsllc.com, Web: www.modularconcepts.ae
MEDICAL ENGINEERING SERVICES MEP SERVICES FITOUT SERVICES
Hospital Design & Build
• Architectural
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• Fitout & Joinery Works
ConstructionDesign MaintenanceTesting & Commissioning
MOH:XD71987

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Summary

  • 2. 02 03 DUBAI: Al Nahda 04 267 8866 SHARJAH: Al Nasserya 06 565 8866 email: info@zulekhahospitals.com www.zulekhahospitals.com THERE IS ALWAYS MORE TO CARE SPECIAL REPORT NOVEMBER 19, 2014 P.O. Box 11243, Dubai, UAE Advertising: +971-4-4050819 Editorial: +971-4-3383535 supplements@khaleejtimes.com A Publication of Galadari Printing & Publishing LLC Editorial Executive Editor Patrick Michael Supplements Editor Suchitra Steven Samuel Sub-editor Sadiq Shaban Reporters Farhana Chowdhury Suneeti Ahuja-Kohli PRODUCTION Designers Mohammad Ejaz Khan Sidharthan Imaging Venugopal Prabhu ADVERTISING Director Haroon Qureshi Senior Advertising Manager Mamta Pillai mamta@khaleejtimes.com Account Group Manager Nafeesa Rafeek nafeesa@khaleejtimes.com contents Epitome of excellence 04 Charting a new course 08 A journey for best quality 10 Message from The Management team 12 A walk through our new hospital building at Sharjah 14 Stay positive 18 At a glance 28 Corporate services 30 Celebrating the spirit of compassion 32 International healthcare horizon 34 Tributes to India 35 Alexis Hospital 35 EXTENDING CARE ACROSS THE WORLD 37 Early detection saves lives 38 Ringing in awareness at the Reception 42
  • 3. There is compassion or perhaps a mantra in Dr Zulekha’s brand of care, which has benefitted innumerous patrons for the last five decades, leaving a lasting impact in the region. In her own words, “Beyond the technology, besides the specialists, there is something more – the magic of a caring touch.” It is that charisma and quality, which makes people fondly call her as ‘Mama Zulekha’. The Group has now reached the zenith of excellence in healthcare, thanks largely to Dr Zulekha’s strong ethic of compassion. The journey started in the early 1960s when Dr Zulekha Daud came to the UAE after completing her medical degree from the Government Medical College in Nagpur, India. It was her father, Sadiq Vali, who advised her to go to the Gulf. Choosing the UAE over a lucrative career in the UK, she helped people in deep need of medical treatment. During those days the UAE was a vast expanse of desert without any electricity; medical facilities were rudimentary to say the least. But despite unfavourable conditions Dr Zulekha decided to stay on and serve the people with a rare display of selflessness. Since there were no hospitals in those Epitome of excellence The journey of Dr Zulekha Daud, Founder and Managing Director, Zulekha Healthcare Group, has been truly inspirational days, she travelled door-to-door to attend to normal deliveries. With her dedicated service, she was able to capture the hearts of the nationals and expatriates alike. In her own words, “What I did was nothing greater than the need for medical attention. I borrowed strength from the overwhelming need of the people in this country.” Even today Dr Zulekha wears the same spirit and passion to serve people suffering from various medical problems. Although these days her involvement is largely administrative, the 74-year-old is consumed by her abiding love for work. Having single-handedly elevated service to mankind to a new level, Dr Zulekha is now synonymous with care and compassion in the UAE. The arduous journey of the country’s first lady doctor represents a story of strength and determination, and serves as an inspiration to women and countless others. About women, Dr Zulekha says, “Being a mother is a great feeling. It is an emotion of care. As a thumb rule, women tend to nurture and love more than others. They empathise, they give, they feel – which makes them motherly. Even as a little girl, I knew I wanted to care and give comfort to society so I grew up to become a doctor and with it came my identity.” Dr Zulekha has been hailed as a symbol of courage and conviction. In 1991, she met with a horrific accident leaving her battling for life in the ICU for several days with 18 fractured bones. With sheer determination, she took to heavy exercises till she recuperated and began to walk again. Today, at her age, her health continues to invigorate others. Dr Zulekha started practising from her clinic in Sharjah in 1964. Braving hard times, with just a bag and a few basic amenities (there were no nurses or assistants) she dedicated herself to the women who needed her services. Some cases came from faraway places but she treated one and all. Her biggest reward was to see the women relieved of their labour anxieties, holding the newborns in their laps. In 1992, Dr Zulekha realised her dream with the establishment of Zulekha Hospital, Sharjah, followed by a medical centre in Dhaid. The year 2005 saw the establishment of a second hospital in Dubai. The 75-bed multi-speciality hospital has since proved to be a boon for the residents of Al Qusais, Al Nahda and Mirdiff. The hospitals represent Dr Zulekha’s personality of care and compassion. Regarded as the Zulekha spirit, it can be found in the doctors and staff at all times. Under her eminent leadership, Zulekha Healthcare Group is now one of the largest private healthcare networks in the Gulf. With more than 1,250 personnel including over 200 qualified doctors, staff nurses and a host of paramedical staff, the Group represents comprehensive healthcare that is accessible to anyone in need of medical attention – delivered through two multi-speciality hospitals, three medical centres and three pharmacies. Awards and accolades have been heaped on her in recognition of her services. Dr Zulekha has been voted as the Gulf’s most powerful Indian women by Arabian Business Power. She was also included in the top 10 of the most influential Indians in the Gulf by Arabian Business Power list. Every year, Zulekha Hospitals under her leadership have been supporting various corporate community initiatives in the UAE, notably — Beat Diabetes of Landmark Group, Think Pink Initiative of Joyalukkas, Terry Fox Run, etc. Dr Zulekha is the winner of the International Women’s Day Excellence Award by ‘Dhwani’, the New Global Indian Excellence Award and the Lifetime Achievement – Healthcare Award for her iconic leadership and outstanding contribution to the industry at the Power Brands Hall of Fame 2012. She was recently bestowed with a Gr8! Women Award for her outstanding contribution in the healthcare industry and “Outstanding Contribution of an Individual to the Middle East Healthcare Industry Award” at the Arab Health Awards. In the same year, Zulekha Hospital (Dubai and Sharjah) received the Dubai Quality Award from Shaikh Maktoum bin Mohammed bin Rashid Al Maktoum, Deputy Ruler of Dubai and President of DIFC, for emphasising quality healthcare in the region. DHA honoured the Zulekha Hospital and Medical Centre (Dubai) in the accreditation ceremony for continuous cooperation towards providing high quality medical care for the population of Dubai. This award was received from Shaikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of Dubai Executive Council. Dr Zulekha firmly believes in the importance of good education. This is evident from her active involvement in several charitable causes and societal works despite her hectic engagements. She established a charitable trust under the name of ZED Vocational and Training Centre in 2004, mainly providing education to the needy segments of society in an unprivileged area of Nagpur. Beyond the technology, besides the specialists, there is something more – the magic of a caring touch What I did was nothing greater than the need for medical attention. I borrowed strength from the overwhelming need of the people in this country. 04 05 A rare family photograph of young Dr Zulekha (right, standing)
  • 4. The trust is running a college in a backward area of Nagpur, where there are no educational institutes. The college is providing courses in commerce, science, technology and management. In 2006, ZED kindergarten was established for nursery, KG I and KG II classes. Besides providing computers for computer courses, it imparts education free of cost to poor students. Taking her brand of care to a place where people are bereft of basic medical amenities, Zulekha Group established Alexis Hospital in Nagpur to meet the medical needs of the local communities. These are just some of the endeavours of Dr Zulekha who believes in contributing to the society by empowering it with knowledge. Key projects undertaken by Dr Zulekha Trust for social and humanitarian causes during the last four years include blood donation camps, contribution of common medicines and surgical accessories, cleanliness drive in slum areas, and supporting an institution dedicated to the well-being of mentally challenged children. Over the years, Dr Zulekha has helped build closer relations between the overseas Indian community and the country of her birth, India. She has initiated a book donation drive in the UAE, where huge collection of books on various subjects are collected and sent to academic libraries to benefit students. Poor students in India are helped through educational scholarships, books, etc. to maintain the growth of human resources, by the support of establishments run by overseas Indians. In the words of Dr Zulekha, ”My motto in life has been very simple. I do my best and let the rest find its place. I am flexible in my progress. I am open to new ideas. I appreciate growth and I admire humility. I think the biggest success comes when we allow ourselves to be large enough to accept when we have been wrong. To move forward with learning is better than only moving forward and not understanding the lessons along the way. Times change, circumstances change, people change – how you change with it is what makes or breaks you.” It is obviously an arduous task to truncate Dr Zulekha’s profile. But she is arguably the highest woman achiever in the UAE from the Indian community. As the founder of one of the largest private healthcare networks in the Gulf, she continues to be an epitome of what a woman can achieve through sheer grit and determination, and of course, a lot of courage and perseverance. Being a mother is a great feeling. It is an emotion of care. As a thumb rule, women tend to nurture and love more than others. They empathise, they give, they feel – which makes them motherly. Even as a little girl, I knew I wanted to care and give comfort to society so I grew up to become a doctor and with it came my identity. 0706 Dr Zulekha being honoured by His Highness Shaikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai Dr Zulekha encourages staff to continue their contribution towards the hospital and its dedication to healthcare
  • 5. greater growth, development and challenges. “We wish to be more equipped to perform sophisticated medical procedures and become a process and procedure-driven organisation that focuses on improving quality, reducing mortality and morbidity. Basically, working on all the things that will help us become a world-class institution,” she says. With the inauguration of the new 90-bed facility in Sharjah, in the same vicinity as the old building, the two leaders are drawing a blue print for the expansion of its hospital in Dubai. “Over the course of our journey, we have tried to keep her (Dr Zulekha’s) values intact — integrity, patient focus, try and give the best deal to the patient, to make it as easy as possible. Our endeavour is to make the whole experience and process of healthcare services unintimidating, and remove fear. We also try to make the experience of patients relaxed by reducing the waiting time,” says Shams. Beyond the boardroom decisions and meetings, Dr Zulekha’s values and ethics run thick in the day-to-day functions of the hospital. Both hospitals in Dubai and Sharjah are community hospitals, fiercely focused on patient care and attention. So what’s next? “We wish to be everywhere in the next decade. Everywhere where we have a niche, where we have something to do. We hope to be in India, more in the Middle East and in Africa. We feel that there is a growing need for good cost effective tertiary care and we hope that wherever there is a need for us, we are there,” says Taher. However, the group is mainly focused on hospitals right now. “We believe there is a barrier for entry as far as big facilities are concerned. So we have less number of players in the market. Beyond the competition we feel that our true expertise lies in planning a facility, putting it together, getting it up and running, bringing it at a price point that makes it accessible to a large number of people and making care as cost effective as it can be. We believe that facility has to be used. It is not about seeing one patient a day. It is about seeing 1,000 patients a day. It is about having a facility that fits into the needs of 1,000 patients and lives up to their expectations,” he adds. "Plans are on the anvil to expand the hospital in Dubai to 200 beds from 70 beds at present. The group is also setting up a 200-bed tertiary care facility in Nagpur, India. It will be a multi- speciality tertiary care facility equipped with sophisticated and advanced procedures and care to cater to a wide range of medical procedures from cardiac surgery to transplants. This facility will be up and running in about 18 months. "Oncology is one area where patients still have to be referred to other countries. With the expansion of the Dubai facility, we hope to integrate and have an oncology centre there. Transplants are not allowed in the UAE. So once the government comes up with a law, then probably we will also introduce that facility at our hospital," says Zanubia. The group has 200 doctors on board, most of whom are South Asians and a fair number of Arab doctors too. Besides, American and Canadian doctors often visit the facilities round the year. — suneeti@khaleejtimes.com Over the course of our journey, we have tried to keep her (Dr Zulekha’s) values intact — integrity, patient focus, try and give the best deal to the patient, to make it as easy as possible. Our endeavour is to make the whole experience and process of healthcare services unintimidating, and remove fear. We also try to make the experience of patients relaxed by reducing the waiting time. BY Suneeti Ahuja-Kohli Keep following your dreams, until you achieve them — Dr Zulekha Daud had told Taher Shams and Zanubia Shams almost 15 years ago while inducting the new generation into her team and passing the baton of hospital management to them. The words are still the guiding principle for the couple that has steered Zulekha Hospital from a small facility of 25 beds in the 90s to a bigger organisation with two hospitals and a number of accolades patting up its back. The journey has been transformative, says Zanubia Shams, Chief Executive Officer and Dr Zulekha’s daughter, who joined the hospital in 1997 along with her husband Taher Shams, President, Zulekha Hospital, after completing studies in the US. Together, the couple identified some of the trenchant challenges dominating the healthcare space and worked to achieve the best for the hospital. Zulekha Hospital has grown exponentially since the new generation took the baton over a decade ago. The future, too, looks promising Charting a new course “Zulekha Hospital looked very different then. There was one boss (Dr Zulekha Daud) and everybody reported to her. There was no hierarchy or structure in place — basically a very flat system of management. We tried a lot to keep it like that, make sure that everybody has a say. But what has happened along the way is that we have just become better organised, we have focused more on processes and procedures, and tried to take the element of chance out,” says Zanubia. After taking on the reigns of hospital management, the Shams facilitated the rise of Zulekha Hospital. It has now branched out and set up two super-speciality hospitals — one each in Dubai and Sharjah, three medical centres and a pharmacy network. The group is also setting up an ultra-modern hospital, Alexis Hospital, in Nagpur. For Zanubia, the way forward now is to continuously look for 08 Zanubia Shams, Chief Executive Officer, Zulekha Healthcare Group, with her husband Taher Shams, President, Zulekha Healthcare Group MOH:AR95942
  • 6. A journey for best quality The Zulekha Healthcare Group found its roots in the year 1961 when our founder Dr Zulekha Daud arrived in Sharjah. From a young medical graduate to a practising physician serving patients from all walks of life, she soon became a household name. After years of dedicated service, the year 1992 saw the establishment of Zulekha Hospital in Sharjah. It started off as a 30-bed set-up with basic facilities for Gynaecology, Obstetrics, Surgery, Medicine and Paediatrics. The Zulekha Healthcare Group has expanded and includes a new hospital in Dubai, three medical centres, one diagnostic centre and three pharmacies. Today, we provide specialised treatment in over 25 disciplines ranging from Gynaecology to Interventional Cardiology. From a humble beginning to what we are today, it has been a journey of commitment and dedication. And as we look ahead, we carry on with the same spirit. Zulekha Healthcare Group is one of the foremost brands providing the highest quality of healthcare in the UAE and represents total healthcare that’s accessible to any one in need of specialised medical attention. This continual evolution of our services, from Zulekha Healthcare Group has grown from humble beginnings to a full-fledged healthcare network a 30-bed hospital to a professionally managed multi-speciality facility offering modern medical solutions, is the vision of Dr Zulekha Daud. Her humble pledge to stay committed at every level of medical attention has been the premise of our work culture and this has now translated to the true spirit of the Zulekha Healthcare Group. As we grow with your appreciation, we remain dedicated to providing the best possible care. Zulekha Hospital, a Joint Commission International (JCI) accredited healthcare group, is also the proud recipient of Dubai Quality Award — 2011. Zulekha Hospitals (Dubai and Sharjah) were accorded the Joint Commission International (JCI) accreditation for its high quality healthcare services from the largest accreditation body in the US. As an endorsement of its consistent commitment to high quality, both hospitals in Dubai and Sharjah once again received JCI re- accreditations in December 2010. In 2008, Zulekha Hospitals received the Dubai Quality Appreciation Programme Certificate as recognition of high quality from the Department of Economic Development (DED). Since then, the Group persisted with an endeavour towards excelling in quality and this consistent adherence to high calibre quality care was rewarded in 2012 when Zulekha Hospital Dubai and Sharjah were conferred the Dubai Quality Award — 2011. It is a very prestigious award for excellence in quality and a gold standard in the UAE representing an organisation that operates at the highest quality. Consistent to the Group’s vision “to be the most efficient, competent and courteous providers of comprehensive healthcare in the world” and mission “to provide easy accessibility to high quality healthcare”, the Group is now one of the well-known private healthcare networks in the UAE. It’s a healthcare conglomerate with two multi-speciality hospitals, and three medical centres. It has over 1,200 personnel including more than 200 qualified doctors, staff nurses and a host of paramedical staff. Further to this, the Group has contributed richly in recent years to set benchmarks in continuing medical education programmes for the entire Gulf region with its consistent interactive workshops and seminars on various medical and surgical topics. President of Zulekha Hospital Taher Shams explains the objective, “The several live demonstrations have been a conscious effort of our Group towards increasing awareness of super-specialised treatment techniques in the region. We believe this will also help in establishing the UAE as one of the poignant healthcare destinations in the world.” Zulekha Healthcare Group is equally purposeful in its quality policies. The founder Dr Zulekha Daud elaborates, “We, at Zulekha Hospitals, strongly believe that quality is the result of a carefully constructed cultural environment. We reiterate the same through standardised practices, open methods of reporting and stringent monitoring; we strive hard to meet their satisfaction by diligently working on their feedbacks. Everyday is a quality journey for us at Zulekha Hospitals.” 11 Zulekha Hospital, Dubai Zulekha Hospital, Sharjah 10 The Zulekha Healthcare Group has expanded and includes a new hospital in Dubai, three medical centres, one diagnostic centre and three pharmacies.
  • 7. Message from The Management team It is more than a heroic structure that we take pride in. The idea of the hospital expansion was all about creating a unique “care” experience for our customers and we feel that our new facilities at the hospital are all aligned to deliver the best healthcare services. I consider being fortunate to be associated with this very special project during the 50th year of its founder Dr Zulekha Daud in the UAE, who continues to inspire many with her true dedication, determination and ‘do-it-today’ attitude. I would also like to appreciate support from management and the committed efforts from my colleagues who worked tirelessly for the successful completion of the project. Shakil Adil, Director - Engineering, ZHCG At Zulekha Hospital, we strive to live up to the promise made by our visionary founder Dr Zulekha Daud. 'Your health matters' is an assurance to all our patrons who believe in our expertise, and is a guiding principle for all of us in the group. The strategic objective of our various communication channels and initiatives is to ensure that Zulekha Hospital's unparalleled quality of care and compassion reaches out to the community, creating a positive impact. Gururaj Rai, Director ­— Marketing, ZHCG We as a team were responsible for setting up the information technology and communication within the Group. While leading this prestigious project, the IT department left no stone unturned to ensure that the latest technological offerings were integrated in this most modern healthcare facility. The approach of IT while working on this project was based on the core vision of sustainable solutions with secured IT infrastructure for patients as well as people working to care for patients. Green IT became the spring board to implement a five-point IT framework — Power Management, Blade Servers and Virtualisation, E-data including EMR, E-waste Management and eco-friendly IT products to create a paperless hospital. I’m hopeful that the technological offerings available in the new hospital building will bring together care and information technology in a seamless and effective manner so that the care giver and support staff will be able to provide better care to each and every patient. Aliasgar Bohari, Director – IT, ZHCG To write a few words about a long association is always a challenging task. My role as Director (Quality) and Internist with ZHCG is to me an achievement in my professional career. I am fortunate to be part of the phenomenal growth of this organisation that occurred during the last two decades. The hospitals are the proud recipients of JCI accreditation, CAP, ISO-20000 certification and the Dubai Quality Award. The expansion of Zulekha Hospital in Sharjah with its state-of-the-art infrastructure is our earnest effort in realising our mission. Dr Rajini Ashok, Director - Quality, ZHCG and Specialist Internal Medicine I am delighted as we reach this significant milestone of the Zulekha Healthcare Group. The Finance Department has been the backbone of the expansions and more significantly the projects. Having ensured adequate resources and support towards building this new facility, we are proud of the progress over the last few years, whether it is building a new facility, incorporating cutting-edge medical technology or promoting health and wellness. Zulekha Hospitals have always worked hard to improve patient care, innovative treatments and modern services. On behalf of the finance team I would like to thank and congratulate our management and everyone involved as we mark a new era in providing high-quality healthcare. Siraj Master, Director - Finance, ZHCG Close to a decade of working with Zulekha Healthcare Group has allowed me to grow and improve my clinical expertise in what I am most passionate about: Diet therapy and health. The family-oriented environment that marks the entire organisation has provided me with enjoyable experiences and interactions with colleagues at all levels. The encouragement and autonomy allowed by the management have enabled the continuous improvement of hospital services and boosted the standards of quality, making Zulekha Hospitals a household name in the UAE. Our shared vision is to improve the quality of life within the UAE by providing citizens and residents, alike, with easy access to quality healthcare. On the cusp of yet another milestone in healthcare services, I congratulate the entire Zulekha Healthcare team on the addition of the new multi-speciality and multi- storey hospital in Sharjah. Nafeesa Ahmed, Director – Nutrition and Lifestyle Management, ZHCG The Group has risen over the years to be a formidable entity, providing speciality healthcare services in this part of the world. Many factors contribute in the making of an organisation, foremost amongst them being its people. Such organisations are not built in a day. A lot of drive, effort and perseverance contribute in making one such as ours. With key focus on its people, unmatched ability to identify the right talent, nurturing the talent, and guiding it to perform and deliver almost flawlessly, with utmost care, and a human touch is what the HR at Zulekha Healthcare strives to achieve. HR at Zulekha Healthcare strongly believes in providing a transparent and interactive environment that empowers its employees to overcome and resolve the challenges that they face. Today, with over 1,200 helping hands, comprising of qualified and experienced doctors and surgeons; expert paramedical staff, and an efficient support system altogether provide excellence in patient care. Vijaya Sen, Director – Human Resources, ZHCG It gives us immense pleasure and pride to operationalise the new premises of Zulekha Hospital, Sharjah, which stands towering high in the healthcare skyline of Sharjah and the northern emirates. The illustrious journey of growth at Zulekha Healthcare Group spans over five decades of dedication by its visionary founder and propagator of the legacy of women entrepreneurship in the UAE, Dr Zulekha Daud. This ultramodern structure is geared to offer advanced clinical services with its state-of-the-art cardiac cath lab, multiple smart operation theatres with a link to AV systems in the auditorium, lithotripsy unit, endoscopy suits, labour and delivery suits, dialysis and bariatric services. The specialised critical care units have provisions of air pressure controlled isolation care in NICU, PICU, and ICU. Integration of in-house engineering and world-renowned hospital designers have provided many marvels which are first amongst contemporary hospitals. This includes the unmanned transportation systems, building management systems, intelligent lights and smart alarms. Dr Chandrashekhar Jadhav, Director – Administration, Zulekha Hospital, Sharjah With absolute pride and a sense of achievement, we present to you, yet another star of the Zulekha Healthcare Group – the new 12-storey hospital building of Zulekha Hospital, Sharjah, a project par excellence that has received the Best Sustainable Project Award by Hospital Built. Indeed, what started off as a clinic way back in 1964 expanded to a hospital in Sharjah in 1992, then added on the hospital in Dubai in 2004. Further adding on clinics and diagnostic centres, the Zulekha Healthcare Group, has grown leaps and bounds over a span of five decades with the distinction of being certified by JCI, CAP and also received the Dubai Quality Award. Doubtlessly, it will be a feather in the cap not just for Zulekha Healthcare Group and Sharjah, but also the whole of the UAE. Congratulations to the whole team that took this project to its completion and best wishes! Dr Mujtaba Hussain, Director – Administration, Zulekha Hospital, Dubai 1312
  • 8. A walk through our new hospital building at Sharjah Zulekha Hospital provides complete healthcare that is accessible to all sections of the society Patients have a choice of conveniently furnished private and semi-private rooms, and suites The VIP suites are designed and equipped according to international specifications 1514 The hospital’s main lobby offers a warm and inviting atmosphere The corporate lounge has been designed to improve efficiency, comfort and provide an ‘exclusive’ feel
  • 9. 16 The Paediatric Department provides expert care and treatment to children requiring a variety of procedures The hospital’s well-provisioned and continuously updated pharmacy is open round -the-clock In-house cafeteria offers patients and visitors a number of options for their dining needs The modern auditorium has live-conferencing facilities for education of medical fraternity Seaside view from lobby on all floors 17
  • 10. WOMEN WELLNESS CENTRE At Zulekha Hospital, our passion for new life is based on the belief that childbirth is a beautiful and wondrous event. It’s a miracle of life we embrace with deep respect and celebrate with joy and excitement. We do everything possible to make your delivery a comfortable and meaningful moment for you and your family. And for your new bundle of joy, we have everything in place to ensure his or her entry into this world is a secure and welcoming experience. Here at Zulekha Hospital, we ensure a birthing experience that is warm, comfortable and in a homelike settings. LABOUR AND BIRTH NURSING CARE The birth of your baby is a new beginning filled with excitement, wonderment and sometimes, unfamiliarity. This is why our labour team of doctors and nurses work together to provide caring support and guidance throughout the labour process. They Stay positive Top-notch facilities ensure you efficient healthcare are committed to making your birthing experience positive and comfortable. Feel free to share your birthing plans with the team and see how best they can assist you and your family to make this one of the most memorable experiences of your lifetime — your baby’s birth. MOTHER-BABY NURSING CARE After the birth of your baby, a nurse will care for both you and your baby together. Your nurse will also be your link to information, education and comfort. Your baby will be beside you most of the time and your nurse will guide you and your family on how to care for the newborn at your bedside. EDUCATION DURING YOUR STAY Since these first few days are a time of learning for new parents, education is the main focus of Zulekha Hospital. Your nurse will be available to provide one-to-one demonstration and guidance opportunities for you. We also encourage you to ask any questions that you might have regarding care for you or your baby. Additional services offered ADOLESCENT GYNAECOLOGY, which focuses on unique»» gynaecological issues of young women, including menstrual irregularities, delayed first period, pelvic pain, etc. REPRODUCTIVE GYNAECOLOGY, which focuses on the»» medical and surgical treatment of gynaecologic problems. MINIMALLY INVASIVE SURGERY such as laparoscopic»» surgery to treat conditions including endometriosis, fibroids, pelvic inflammatory disease, and more. PREMENSTRUAL SYNDROME SERVICES include medical»» treatment, supportive counselling, nutrition education, and ongoing evaluation. MENOPAUSAL SERVICES including evaluation, nutrition and»» hormone, and exercise therapy with individual counselling. CHILD CARE CENTRE From before birth to young adulthood, there are ranges of health issues that affect our children. Child health covers many of those issues from general childhood illnesses, nutrition and obesity to allergies and parenting advice. All children get ill from time to time, and it can be difficult to know when to seek help. Zulekha Hospital offers wide range of services for childcare. Neonatology Neonatology offers comprehensive neonatal diagnostic and treatment facilities for critically ill newborns. It also is a multidisciplinary research unit, dedicated to providing the highest quality care for all newborns ranging from healthy neonates to sick or premature newborns requiring close observation or intensive care. NICU (Newborn Intensive Care Unit) is one of our coveted commitments to helping and caring for new life. Not only do we employ the latest in medicine and technology, we use the caring touch to give infants in our charge the best care possible. Zulekha Hospital is proud to be able to offer world-class neonatal care right here in the UAE. At Zulekha Healthcare Group, parents can visit more frequently and stay closer to their child. This opportunity to participate in the care of their infant not only helps with the bonding process, but also gives parents a greater sense of control over the care of their infant. Highly committed experts trained in specialised infant care are available 24 hours, seven days a week to treat babies requiring care in our NICU. The neonatologist works closely with your baby’s doctor, and also referral specialists if needed. NICU interdisciplinary team includes neonatologists, neonatal nurses and pharmacists. Paediatrics Department of Paediatrics provides specialised attention and care to the patient, family-centred care for children from birth to teenage in a friendly atmosphere. The department is manned by experienced professionals dedicated in bringing up healthy children. All type of paediatric cases are managed here. Paediatric Endocrinology It is a medical subspeciality dealing with variations of physical growth and sexual development in childhood, as well as diabetes and other disorders of the endocrine glands. By age, paediatric endocrinologists, depending upon the age of the patients they treat, care for patients from infancy to late adolescence and young adulthood. Newborn Intensive Care Unit 19
  • 11. HEART CARE CENTRE Zulekha Hospital has been at the heart of providing the finest cardiac care in the UAE with a team of dedicated cardiologists and interventional cardiologists together with advanced technology and world-class facilities. The department is fully equipped for non-invasive and invasive investigations like Transthoracic and Transoesophageal echo cardiography and treadmill testing, and has a state-of-the-art Digital Cardiac Catheterisation lab. Apart from the routine diagnostic invasive procedures like angiography and catheterisation studies, the centre performs coronary and peripheral angioplasty (angioplasties of the leg or other blood vessels) with stent and balloon valvuloplasty for all valvular lesions. Device and coil closure of Patent Ductus Arteriosus (PDA) and device closure of Atrial Septal Defect (ASD) are being performed on patients of all ages. NEPHROLOGY AND DIALYSIS CENTRE The Nephrology Department has been performing treatment for various types of kidney diseases with 24 hours availability and high quality computerised dialysis machines. Experienced dialysis staff and personal attention to patients are some of the specialities at Zulekha Hospital. Renal replacement therapy for both acute and chronic renal• GENERAL AND LAPAROSCOPIC SURGERY CENTRE The Department of General and Laparoscopic Surgery at Zulekha Hospital is well equipped with all general surgical elective and emergency cases. The primary goal of the department is to provide a comprehensive array of surgical procedures using minimal access techniques with fewer post-surgical complications and faster patient recovery. It is a unique facility providing the highest quality treatment and patient care, using technology; state-of-the-art operation theatres and high-end ICU back up. Our aim is to provide the efficient treatment procedures to make the hospitalisation process easier for patients. Minimal Access Surgery Minimal Access Surgery is completed with one or more small incisions instead of a large incision. The surgeon examines and operates on the area in question by viewing magnified images projected on video screen. When telescope is used to operate on the abdomen, the procedure is called laparoscopy. When used on the chest, the procedure is called thoroscopy and when used on joints, it is called arthroscopy. type of surgery done laparoscopically Most of the abdominal surgical procedures can be done laparoscopically. In some cases there are other factors that might failure like haemodialysis or hemodiafiltration and acute intermittent peritoneal dialysis when indicated. Creation of vascular access for acute dialysis and chronic• dialysis like temporary catheters or permanent catheters. Doing kidney biopsy when indicated and the tissue handled in• the best histopathology services. Outpatient and inpatient services for all types of kidney disease• and severe hypertension. Follow up and treatment for all patients with kidney transplant• and their donors. Digital Cardiac Catheterisation lab Aesthetic decor complements state-of-the-art medical equipment, offering utmost comfort to patients Dialysis A comprehensive array of surgical procedures are performed for effective treatment The department is well equipped for all general surgical electives and emergency cases 2120
  • 12. The Zulekha Spirit is in the dignity of labor and high standards of work ethics. Medical Centres Pharmancies ZULEKHA HOSPITAL - DUBAI A testimony to the trust reposed in us. Highlights: ZULEKHA HOSPITAL - SHARJAH Our dedicatioin to nurture well-being Highlights:
  • 13. make it possible to do the surgery laparoscopically. A patient should discuss this with a surgeon to make a final decision about the laparoscopic possibilities. For many diseases in the abdomen requiring surgery, a high percentage of cases can be done laparoscopically. Advantages There are many advantages to the patients undergoing keyhole surgery when compared to an open procedure Reduced blood loss:• Reduces the chance of needing a blood transfusion Smaller incision:• Reduces pain and shortens recovery time Less pain:• Less medication Reduced infections:• Due to reduced exposure of internal organs to the possible external contaminants, risk of accruing infections is reduced Relatively small scar:• Since the keyhole surgery involves a small opening, it leaves relatively a very small scar in the body Shorter recovery• Quick ambulation• Quicker resumption of diet• Shorter hospital stay• Quicker return to normal activities• Less impairment of pulmonary function• Less suppression of the immune system• BARIATRIC SURGERY CENTRE Most weight-loss programmes are based on a combination of diet, behaviour modification, and regular exercise. However, published scientific papers report that these methods do not help resolve morbid obesity because they fail to help people maintain weight loss. In fact, more than 90 per cent of people regain the weight they lose within a few years after treatment. Several factors can contribute to weight gain. Diet and exercise programmes address factors that can be modified such as lifestyle and behaviour. However, because these methods fail to help people achieve and maintain a healthier weight, a strong link between our genetic makeup (which we're born with) and obesity are postulated. Obesity surgery evolved dramatically during the last decade. There are many surgical options — adjustable gastric banding, sleeve gastrectomy and gastric bypass. All of these surgeries are done by laparoscopic or keyhole surgery. ORTHOPAEDICS CENTRE Orthopaedics and Joint Replacement Surgery is a state-of-the- art specialised facility designed to provide the best possible results and care to patients. We provide a comprehensive range of treatment for patients undergoing trauma and orthopaedic problems. The department is well equipped to meet all cases like fractures, deformities and arthritis. High quality implants are used in surgeries when required, and world-class rehabilitation services are offered to ensure speedy recovery. With the help of advanced arthroscopy procedures, the surgeries can be done as a day care procedure and is less painful with early recovery. Services Management of different fractures• Management of different deformities• Spine care and surgeries• Hip and knee joint replacement• Arthroscopy and reconstructive surgery• Paediatric trauma and orthopaedics• Hand surgery• Comprehensive care for arthritis• Clubfoot/flat foot surgeries• Limb-length discrepancy surgeries• General paediatric orthopaedic management/rehabilitation• Emergency The Emergency Department is well equipped with state-of-the-art facilities to meet all the emergencies. The department functions round-the-clock and has trained and competent emergency physicians, nursing staff and paramedics, who round-the-clock as a team, dedicated in providing emergency care. Diabetes Management Centre Diabetes Management Centre deals with the diseases related to endocrine organs. The unusual functioning of the endocrine organs causes severe health problems. Our diabetic unit is well operational with insulin pump and Continuous Glucose Monitoring Systems (CGMS). Patients are empathised by well- 25 Use of high-end medical equipment allows minimal access techniques and ensures faster patient recovery The Orthopaedics Centre specialises in cases like fractures, deformities and arthritis Though the procedure times are slightly longer, hospital-stay is less, often within two days of discharge, which leads to a faster return to routine life.
  • 14. trained diabetes Nurse Educator. This department is managed by vastly experienced healthcare professionals, who have a great reputation in solving endocrinological problems. Following are the key problems that are being skillfully treated in our Endocrinology Department: Diabetes mellitus and related complications• High cholesterol levels• Thyroid diseases• Obesity• Loss of weight• Hair growth in women• Short stature• Tall stature• Pituitary tumours• Delayed puberty• Early puberty• Delayed onset of periods• Infertility in males• Men dysfunction• Breast development in boys or males• Small or big testis or absent testis• Darkening of skin• Neurology and Neurosurgery Centre Full-fledged Neurology and Neurosurgery Departments provide facilities for the investigation and treatment of diseases affecting the brain, spinal cord, muscles and nerves. These two departments are headed by eminent neurologists and neurosurgeons with vast experience in handling all kinds of brain and spine cases. The Neurosurgery Department plays a vital role in emergency and accident care. There is a well equipped Emergency Department and ICU for critical neurosurgical patients. Psychiatry and Clinical Psychology Mental health is an integral part of complete health as defined by the World Health Organization (WHO). Here at the Zulekha Hospital, Sharjah, located inside the neurosciences block, we have the Department of Psychiatry and Clinical Psychology. We have a highly trained psychiatrist and a clinical psychologist (female) with extensive experiences dedicated to diagnosis and treatment of common mental illnesses and improve the well- being of the patients. We specialise in diagnosing and treating mental disorders using various psycho-pharmacological and psychotherapeutic methods. We specialise in diagnosing and treating a range of mental, emotional and behavioural problems including the following conditions: Schizophrenia• Mood disorders (depression, mania, etc.)• Anxiety disorders (obsession, phobia, PTSD, etc.)• Personality disorders• Common childhood and adolescent mental disorders including• depression, anxiety, ADHD, poor scholastic performance, etc. Psycho-geriatric problems including dementia and various• other neuro-psychiatric conditions. Radiology Imaging services — detecting to diagnosis; the department is equipped with the state-of-the-art CT, MRI, Mammography, USG, Foetal scan, 2D and 4D Doppler, a digital x-ray set up, etc. 27 We have a highly trained psychiatrist and a clinical psychologist (female) with extensive experiences dedicated to diagnosis and treatment of common mental illnesses and the well-being of the patients. The Psychiatry and Clinical Psychology Department specialises in diagnosing and treating a range of mental, emotional and behavioural problems Experienced healthcare professionals form the backbone of the Diabetes Management Centre at Zulekha Hospital
  • 15. Anaesthesiology• Audiology• Cardiology• Dental• Dermatology• Emergency• ENT• Endocrinology• Gastroenterology• General and laparoscopic surgery• Internal medicine• Laboratory medicine• Neurology• Neonatology• Neurosurgery• At a glance Zulekha Healthcare Group provides specialised treatment in over 30 disciplines ranging from gynaecology to cardiology Nephrology• Nutrition and lifestyle management• Obstetrics and Gynaecology• Orthodontics• Ophthalmology• Orthopaedics• Paediatrics• Paediatric endocrinology• Pathology• Physiotherapy• Psychology• Psychiatry• Rheumatology• Radiology• Urology• 29
  • 16. Zulekha Healthcare Group understands that organisations’ overall healthcare and wellness require better services. The Zulekha Corporate Programme provides a range of personalised, specialised, top-quality health and aesthetic packages in customised and group health coverage. Corporate services The Group places a huge emphasis on the trust placed on it by its associates By joining the Zulekha Corporate Programme, corporate employees and their immediate families can enjoy special corporate charges/privileges for select health, medical and wellness packages. Zulekha Hospital also has an assemblage of specialised, preventive and clinical programmes that are focused on an individual’s health management. Insurance Associates Zulekha Hospital has successfully positioned itself as a prominent regional leader in advanced healthcare. List of our Insurance Partners Ace Life1. Abu Dhabi National Insurance Company (ADNIC)2. American Life Insurance Company (ALICO)3. Allianz4. Amity Insurance5. Al Buhaira National Insurance Company6. Al Khazna Insurance Company7. Al Madallah Healthcare Management8. Axa Gulf9. Bupa / Bupa Middle East10. Daman / Daman Thiqa11. Dubai Care — Dubai Insurance12. Emirates Insurance Company13. Foster Net TPA14. GlobeMed Gulf15. Aetna16. Inayah TPA17. Max-Care18. Al Ain Ahlia Insurance Company19. MedNet20. MSH International21. Musalla Net TPA22. NAS Insurance23. Neuron24. NEXtCARE25. National General Insurance (NGI)26. Health Net27. Now Health International28. Oman Insurance Company29. Pentacare Medical Services30. Saico31. Wapmed TPA32. 30 31
  • 17. Celebrating the spirit of compassion Accolades Zulekha Hospital has always been at the forefront of innovation in the healthcare fraternity and continues to endorse the ‘power of prevention’. The Group on the whole has undertaken several societal out-reach programmes through which awareness and primary education about staying healthy is delivered. The focus being a celebration of the ‘spirit of compassion’ that is offered through the several units of the Group be it through health talks, adoption or partnering corporates spreading the message of well-being. Some of the most visible initiatives include over 160 educative leaflets dedicated to different ailments and designed in simple language, over 300 different organisations where free health The hospital has bagged several awards for its unfaltering commitment to the social delivery of messages check-ups have been conducted, partnering over 100 corporate entities to spread the word of well-being and over 10 lifestyle ailment related activities that have become major co-branded campaigns. The unfaltering commitment to the social delivery of messages that are based on ‘prevention’ in the past two decades has seen the hospital receive the CSR Award. Among several poignant initiatives, the Group pioneered sustainability as an established model in the healthcare fraternity through EFFORT – Earth Friends For Optimum Results Tomorrow in 2008, which has since become a conscious management dictum. The various sustainable implementations in the new hospital at Sharjah has resulted in the ‘Best Sustainable Hospital’ award being conferred by The Hospital Build Middle East chapter. CSR Award: Dr Zulekha Daud receiving the Dubai Chamber CSR Label Award 2013 from Abdul Rahman Saif Al Ghurair, Chairman, Dubai Chamber of Commerce and Industry Sustainable Award: Taher Shams (President) and Zanubia Shams (CEO) flanked by the Engineering and Biomedical Team with The Hospital Build Award for Best Sustainable Hospital Project Award in 2013 32
  • 18. Equipped with decades of experience in providing quality healthcare services in the UAE, Dr Zulekha decided to extend her healthcare proficiency to the citizens of Nagpur, her home town in India, by opening up a state-of-art multispeciality hospital. Alexis Multi-Speciality Hospital is envisioned to become the focal point of advanced oncology care in central India along with other medical specialities. Through this mission she ensures to continue the international quality healthcare to India and makes it an affordable experience for patients with an aesthetic and warm atmosphere. Alexis will be a superspeciality hospital for oncology (cancer). The hospital will have a team of highly experienced, renowned specialists and medical personnel supported by her latest cutting- edge technology medical equipment offering all-round care and comfort. This prestigious project is funded by the global financing body IFC, which practices stringent triple bottom line method to assess feasibility of every project it funds. Nagpur is located in the centre of the country in Maharashtra. 3534 International healthcare horizon Zulekha Hospital attends to health concerns of people from all over the GCC region and the Indian sub-continent International patient care The Group has boldly pursued its vision to provide accessible healthcare. It has made a mission to reach patients in neighbouring regions who require secondary and tertiary care in this quest. The motto of ‘making high quality compassionate care accessible’ is based on providing specialised care to patients who face regional challenges to access international quality healthcare. Upon the recommendations for the kind of treatment that the patient may need, the hospital tailors its treatment and hospitality packages in Sharjah. The services on offer include: Extensive support for patients and those• accompanying them Prompt co-ordination of appointments with specialists• Well-qualified interpreters• Concierge services• Bringing care to your holiday experience Alexis Hospital, India Zanubia Shams, CEO, Zulekha Hospital, Jin-Yong Cai, CEO and Executive VP — IFC, and Taher Shams, President, Zulekha Hospital Tributes to India The city is in close proximity to states like Madhya Pradesh, Chhattisgarh and Andhra Pradesh. The unique location of Nagpur not only helps Alexis to serve its local population but also be a one-stop healthcare facility for the population of nearby town and cities of these states. The hospital is under construction and expected to be operational by the third quarter of 2015. Like other Zulekha healthcare group facilities in the UAE, this 200- bed hospital, equipped with the latest equipment and facilities, is expected to provide quality care as per the standards of Joint Commission International. Cancer is one of the leading causes of death in India, with about 2.5 million cancer patients, one million new cases added every year and with a chance of the disease rising five-fold by 2025. Dr Zulekha Daud has decided to join the movement to fight cancer by recognising that the challenges India faces in delivering equitable, quality and affordable cancer care to all is a big challenge. Being a large country, the absence of quality and Zulekha Hospital takes pride in assessing regional challenges while attending to the health concerns of people from all over the GCC region and the Indian sub-continent. The Group’s blueprint for accessible care has received backing in the form of financial aid from IFC, the international monetary organisation that selects only the most potent projects after stringent auditing processes. Backed by IFC, the Group has expanded operations in central India through Alexis Hospital, which is positioned as a multi- speciality healthcare unit. This hospital will cater to the central Indian region around Nagpur, which currently lacks healthcare units to provide cancer treatment among other facilities. Alexis Hospital First Lady of Niger visits Zulekha Hospital to promote Health Tourism in UAE
  • 19. ZED College, India accessible care is a huge concern for the population in the region. With the proposed Alexis Hospital, all under-one-roof facility for cancer, patients from Central India would not have to go to far- off places like Hyderabad, Mumbai for the treatment — causing great inconvenience to the patients and their relatives. This also significantly increases the overall cost of treatment. Alexis will be a superspeciality hospital for oncology (cancer). Oncology department will be equipped with the latest in Linear Accelerators (LINAC), Brachytherapy, Radiation Therapy and CT Simulatoin, thus providing complete cancer care under one roof. In addition, the hospital will also provide speciality services across more than 15 other disciplines including Interventional Cardiology, Nephrology, Endocrinology, Gastroenterology, Neurology, Gynaecology, IVF, ENT, Paediatrics etc. The hospital is designed to have facilities like operation theatres, MRI, CT Scan, Cath Lab, Dialysis, IVF, Lithotripsy, Blood Bank, Clinical Lab, Physiotherapy, etc. Alexis Hospital shall be one of the first few hospitals in the country that emphasis on green building technology. The sustainable green building architecture ensures less usage of water, optimises energy efficiency, conserves natural resources, generates less waste and provides healthier spaces for occupants, as compared to a conventional building. Alexis, when completely operational, will provide direct employment to about 700 people. It is also expected to provide indirect employment to about 3,000 persons. Tributes to India EXTENDING CARE ACROSS THE WORLD Environmental Care EFFORT or Earth Friends For Optimum Results Tomorrow is the pioneering sustainability initiative in the region initiated by Zulekha Hospital. This activity has become the benchmark for every new implementation within the Group’s framework and has evolved into a belief ‘statement from marketing’. The inside out implementation of sustainable initiatives throughout the Group and mainly the Sharjah hospital has benchmarked Zulekha Hospital as a pioneer in healthcare fraternity. As a mark of recognition, Zulekha Hospital received the award for the most sustainable hospital project in the Middle East from Hospital Build for the new hospital building at Sharjah. Earth Hour 2014 celebration at Zulekha Hospital, Sharjah Community Welfare and Care Zulekha Hospital has been at the forefront of corporate social welfare by way of extending medical support to over 200 organisations in the UAE in addition to supporting global health initiatives. Providing free medical check-up and conducting educational awareness seminars has been the Terry Fox Run Estee Lauder Talk Walk for Autism most consistently implemented activity from Zulekha Hospital to the corporate community. Some of the prominent health and humanitarian events supported are Terry Fox Run, Walk for Autism, Estee Lauder talk on Breast Cancer Awareness, Dental Workshops, etc. Dr Zulekha Daud, Founder of Zulekha Group, believes in empowerment of women, and under-privileged students through education. With this belief she started ZED Vocational Training and General Shikshan Sanstha (ZEDVTGSS) in 2008 in East Nagpur, a locality considered backward with no quality educational institutions. ZED is a recognised by the Minority Commission and imparts courses in education, science, commerce and technology streams. Single-minded mission of ZED is to provide quality education with focus on all-around development supported by state-of- art infrastructure at nominal costs. Management Scholarships are provided to the needy and deserving students to ensure they are not deprived of high quality education. Highly qualified staff, in-sync with industry standards and requirements, ensure that the students are well equipped and groomed to industry- acceptable standards. Plans are afoot to add more education streams in near future, with a focus to prepare students with skills and knowledge relevant to the industry needs and demands. Sincere efforts in these regards have already been initiated: a large number of students from the first batch in Commerce, Science and Technology streams have been placed in leading organisations, including three placements in Dubai — a big achievement for the stream just in the 4th year of its operation. 37 Zulekha Healthcare Group and Metito announce 'Clean Drinking Water for Schools' initiative in India
  • 20. Early detection saves lives Cervical cancer is the second most common cancer that affects women with more than 99 per cent of cases caused by the Human Papillomavirus (HPV). To help bring down numbers in the UAE, Zulekha Hospital recently launched a UAE-wide campaign focusing on prevention, awareness and early detection. Cervical cancer affects the female reproductive system that connects the uterus (womb) to the vagina, and most women do not report any symptoms of HPV infection because their immune systems suppress it. Sometimes, HPV infection can cause changes in the cells of the cervix, which develop into cervical cancer. Regular cervical screening detects precancerous cells many years before they develop into cancer cells. The initiative aims to educate women about the symptoms, risks and prevention of the second most common cancer affecting a record number of women worldwide and help save lives across the emirates. Early detection can prevent the disease as more than 92 per cent of cases of cervical cancer diagnosed in the early stages can be successfully cured. Developed with the active support of the Friends of Cancer Patients support group in the UAE, the campaign targets women aged between 35 and 55 years. While this is the high-risk group, cervical cancer can affect anyone over 25 years. H.E. Dr Mariam Matar, Chairperson and Founder Member UAE Genetic Disease Association (UAEGDA) said: “Women tend to ignore their health and we want more of them to be aware that cervical cancer can be prevented with a simple one-time vaccine. This initiative by Zulekha Hospital is truly commendable, particularly because it encourages more men to take active interest in the health and well-being of their women family members and friends.” As part of a larger and ongoing outreach initiative, Zulekha Hospital is also starting an advertising campaign encouraging men to accompany their female friends and family to clinics to get tested for the HPV virus. The hospital is also offering free specialist advice and Pap Smear tests to women who want to have a check-up. Since women do not report any noticeable symptoms until after the cancer has invaded the surrounding organs or spread to the lungs, detecting the virus early is crucial. The long-term goal is to implement a population-wide vaccination drive to permanently rid the UAE of the disease. “A majority of cases can be cured through vaccination, if detected at an early stage. We also want to help remove the stigma associated with the disease as it only impacts sexually active women. Our goal is to encourage women to have regular checks at their local clinic at least every three to five years,” advised Dr Pamela Munster, Professor, Department of Medicine (Haematology/Oncology), University of California, San Francisco (UCSF). Meanwhile, Zulekha Hospital is strengthening its capability to treat patients suffering from cancer in Dubai and the Northern Emirates through the construction of a centre for advance specialised oncology treatment. This will include medical oncology, radiation oncology, oncology imaging and palliative medicine. The new facility is scheduled to open in early 2017, and will be managed as a centre of excellence for cancer care and research. It will have specialists including radiation oncologists, physicists, and radiation therapists. Unilever and Zulekha Hospitals conduct ‘Happy Mothers’ campaign Unilever, one of the world’s leading FMCG companies, partnered with Zulekha Hospitals, one of the most trusted healthcare brands in the UAE, to celebrate all new mothers through its ‘Happy Mothers’ campaign. The campaign aimed at recognising and honouring mothers, and express gratitude for the spirit of motherhood. Through this campaign, mothers were handed hampers that included congratulatory messages and an array of Unilever products including Vaseline lotions, Vaseline Petroleum Jelly, Comfort baby and Lipton Clear Green for the care of mother and baby. The campaign ran until the end of 2013 and extended to Zulekha Hospitals’ other branches to cover over approximately 20,000 mothers. Dr Zulekha handing over hamper to a mother along with Arijit Ghose, MD, Unilever ME 38
  • 21. The Joyalukkas' 'Think Pink' initiative, with the theme ‘Take a Pink Pledge,’ was launched in Sharjah on October 7, 2013 as part of the Joyalukkas CSR to reinforce and build awareness about the fight against breast cancer, which was supported by Zuleka Hospitals. Pink balloons were released by Ameera bin Karam, Chairperson of Sharjah Business Women Council and President of Friends of Cancer Patients (FoCP) UAE, as a symbolic gesture towards the cause. Renowned breast cancer research specialist, Dr Pamela Munster, Professor, Department of Medicine (Haematology/Oncology), University of California, San Francisco (UCSF), Director, Early Phase Clinical Trials Unit and Leader, Developmental Therapeutics Program, UCSF Helen Diller Family Comprehensive Cancer Centre gave an invigorating talk about one of the most fatal ailments affecting women. Several official dignitaries and eminent doctors from the field of breast cancer research were present at the function. Under the ‘Think Pink’ umbrella, a mass media campaign was launched to build awareness and educate women on breast cancer. The campaign included Free Breast Consultation Vouchers distributed at Zulekha Hospital and a special educational booklet, distributed across the UAE, which detailed self-detection methods in addition to key facts of the disease plus feature articles and quotes from reputed personalities in support of this grand initiative. Other than this there were special orientation programmes planned in universities, schools, government offices and various corporates across the UAE. Joyalukkas’ Think Pink Campaign for Breast Cancer Awareness Driving Women’s Empowerment Zulekha Hospital as an organisation is one of the front-runners championing the cause of women’s empowerment as a successfully implemented initiative within the organisation’s influence reach. Moreover, Zanubia Shams, CEO, has pledged to lead this fair cause at Zulekha Hospital. Hand-washing workshops AT LABOUR CAMPS The partnership between Zulekha Hospitals and Unilever is also towards sustainable development of the community wherein Zulekha Hospitals actively work hand-in -hand with Lifebuoy hand wash programme educating facts of hand hygiene at labour camps in Dubai. Breast Cancer Awareness with JoyAlukkas 'Think Pink' Campaign 40 Building Enduring Strands Every brand is a promise. Every promise, to be true needs a strong DNA. A set of values that drive and a vision that directs. We have been honoured to be a part of the journey of Zulekha Healthcare Group as it crosses yet another milestone. It’s also been our journey. Like the strands that hold – from creating the brand identity to connecting it all, it’s been a privilege to deliver. For every promise delivered is a brand potential fulfilled. dubai | sharjah | kochi | www.turrinoad.com Building Enduring Brands
  • 22. Ringing in awareness at the Reception Our hospitals at Dubai and Sharjah utilise the reception area to welcome patients not only with ambience but also to bring in awareness: Be it pertinent health initiatives or celebrations. This initiative is a conscious effort to convey compassion beyond medical concerns. Pioneering Global trends in Healthcare Zulekha Hospital has since 2013 committed itself to the GRI (Global Reporting Index) as a part of which the organisation will present various initiatives along the guidelines of the GRI. This will be the first healthcare entity from the UAE submitting the GRI. It is a vital step towards practising progressive and transparency of governance in the group. As part of the process, the core management and respective department captains got together to emphasis the need for transparent corporate governance. This was later discussed at individual department levels and the importance of reporting activities were concluded. As a result, the first and second drafts from several departments have been collected and the assessment process will be shortly finalised. Diabetes Campaign decorations to increase awareness UAE National Day decoration to celebrate the Spirit of Union Christmas celebrations to ring in the spirit of yuletide 42 The sole distributor in UAE. Theyholdyouup... ...sodon’tletthemdown Making sure that your bones are strong and healthy now is an investment for the future. And it’s never too early to start looking after them with a balanced formula for bone health like Osteocare®. With calcium, magnesium and vitamin D, plus essential co-factors for constant renewal of bone, Osteocare® won’t let you down. “Supplements do not replace healthy lifestyle” MOH:PZ86736
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