Ericsson transitioned its network maintenance center (NMC) team for Vodafone Germany from Dusseldorf, Germany to Bucharest, Romania over a period of six months. The transition involved knowledge transfer phases where Romanian colleagues traveled to Dusseldorf to learn processes from German colleagues. There were obstacles securing remote access to tools, delaying the transition. Eventually a remote vendor access solution was setup, and the last team left Dusseldorf in February after building telephone infrastructure. Now the entire NMC staff performs tasks from Bucharest, allowing synergies within Ericsson's division that performs managed services worldwide.