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Streamlining Knowledge Base Content Prioritization Using the FME Platform - UC Presentation.pdf
The document discusses streamlining knowledge base content prioritization using the FME platform, which involves automated processes to ensure that articles are updated based on their priority. It highlights a database system that integrates with Salesforce and PostgreSQL, enabling easy access to updated content and self-service article lists. Future steps include enhancing reporting options, creating a dashboard for prioritization, and analyzing areas of missing content.
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Streamlining Knowledge Base Content Prioritization Using the FME Platform - UC Presentation.pdf
- 1. Streamlining Knowledge Base ContentPrioritization Using the FME Platform
- 2. FME User Conference 20 22 Liz Sanderson @LizAtSafe Knowledgeand Community Specialist II Avid Gardener | World Adventurer | Can’t decide on a hairstyle @BorealBarnyard
- 3. 20 22 FME User Conference 1700 articles The FMECommunity has over That’s a lot of information Arctic Circle Trail - Greenland
- 4. 20 22 FME User Conference FME changes rapidly,content needs to reflect those changes Johnston Canyon, AB, Canada How do we determine what gets updated next?
- 5. 20 22 FME User Conference Let’s go backto the beginning…. Arctic Circle Trail - Greenland
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- 9. 20 22 FME User Conference Side Task 1 Automatepersonalized “Articles to Update” lists
- 10. 20 22 FME User Conference Side Task 2 Preventduplication of effort or lost “To Update” lists
- 11. 20 22 FME User Conference All this createdMULTIPLE DATA SILOS that became stale the moment they were populated Sisimiut, Greenland Side Task 3 Self-Serve access & automate
- 12. 20 22 FME User Conference The grass isalways greener… Upper Skógafoss - Iceland
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- 16. 20 22 FME User Conference The manual wanderinghas led to a solution! Lares Trail - Peru
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- 19. 20 22 FME User Conference Option 2: Describethe Solution FME Desktop, FME Server, FME Data Express How to prioritize content updates on the Knowledge Base? An automatically updated Database and self-serve article lists to base updates on, ordered by priority Polar Icecap - Kangerlussuaq, Greenland
- 20. 20 22 FME User Conference How does thisall work? Pingo Canadian Landmark, NWT, Canada
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- 22. 20 22 FME User Conference Lillooet, BC Bugaboos, BC Buildingthe Database Highlights: ● Reads data from Salesforce via the SalesforceConnector ● Writes to PostgreSQL hosted on Google Cloud ● Reads in from PostgreSQL then reviews changes with the ChangeDetector transformer ● Publishes messages to two Slack Channels ● Triggers another workspace with the Automations Writer 1
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- 29. 20 22 FME User Conference Lillooet, BC, Canada DetermineContent Changes Highlights: ● Uses the output from the UpdateContent Automations Writer in the automation ● Splits body of article by line and into single words ● FuzzyStringCompareFrom2Datasets custom transformer which uses the Python difflib library ● Creates an HTML report ● Outputs a ratio to be used for priority 2
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- 32. 20 22 FME User Conference Machu Picchu -Peru Manual Review App Highlights: ● Provides a quick way to review an article ● Simple workspace to accept user input via published parameters ● An FME Server App for easy access ● Can be used with FME Data Express ● Outputs to Google Sheets 3
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- 34. 20 22 FME User Conference Place your screencapture here 3
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- 36. 20 22 FME User Conference Determining Priority Highlights: ● Readfrom database and manual review Google Sheet ● Factors for priority: ○ View counts ○ Record type ○ Last updated ○ Manual review ○ Source of request ● Factors weighted then output as WeightedPriority attribute in the Update table of the database. Northern Scotland 4
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- 42. 20 22 FME User Conference Self-Serve Article Lists Highlights: ●Via Workspace Apps article lists are generated ● Lists can contain various output attributes ● Articles ordered by priority ● List can be generated based on topic, keyword, product or all ● Used for new hire updates, general updates, or to pull a specific list of articles Dempster Highway, YT, Canada 5
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- 47. 20 22 FME User Conference With the FMEPlatform, content prioritization and tracking is automated and self-serve. Stawamus Chief - Squamish, BC, Canada
- 48. 20 22 FME User Conference Next Steps • Addadditional report options • Build out an Dashboard to contain stats and prioritization • Build a system to “check out” an article to prevent duplication efforts • Analyze data to find areas where we are missing/lacking content • Change fme.ly/ArticleReporting external form into an FME Server App Conrad Kain Hut - Bugaboos, BC, Canada
- 49. 20 22 FME User Conference Resources • Tutorial: GettingStarted with PostGIS and PostgreSQL • Getting Started with FME Server Apps • Change Detection • Using the SalesforceConnector to See Account Data on a Map • Merging or Joining Spreadsheet or Database Data Little Douglas Lake - Hope, BC, Canada
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