SlideShare a Scribd company logo
STREAMLINE YOUR WEBSITE
PROGRAM
4 things enterprise leaders can do right now
to serve customers without increasing costs
Laura Stringer, Principal
Copyright © 2020 Ninth Fourth LLC
Copyright © 2020 Ninth Fourth LLC
www.ninthfourth.com
Some website
ecosystems
look like this.
Nice and neat.
Copyright © 2020 Ninth Fourth LLC
www.ninthfourth.com
Some website
ecosystems…
Not so much.
Copyright © 2020 Ninth Fourth LLC | www.ninthfourth.com
More customers online
Trying to do more online
But the company needs to cut costs
Copyright © 2020 Ninth Fourth LLC
www.ninthfourth.com
ABOUT
LAURA
STRINGER
● Principal, Ninth Fourth LLC
A boutique consulting practice focused on digital experience strategy and product
management
● For over 20 years, spearheaded and managed websites and digital ecosystems for
global brands in multiple industries
● Founded Ninth Fourth in 2018 to help clients define the experiences their
customers need, and stand up the programs to create and grow those experiences
in a scalable, sustainable way
● Integrative, forward-thinking mindset grounded in reality
● Reputation for turning around complicated, "problem" projects and situations.
● Lives in New Jersey with her husband and son. When not on her customer-focus
soapbox, you’ll usually find her singing (or hosting) karaoke or renovating her
house.
Copyright © 2020 Ninth Fourth LLC | www.ninthfourth.com
So what do we do?
Copyright © 2020 Ninth Fourth LLC | www.ninthfourth.com
So what do we do?
0. What NOT to do
Copyright © 2020 Ninth Fourth LLC | www.ninthfourth.com
So what do we do?
0. What NOT to do
1. Make friends with IT!
2. Manage it like a product
3. Repurpose Content
4. Make a Pattern Library
Copyright © 2020 Ninth Fourth LLC | www.ninthfourth.com
Stop and Avoid
Redesign
Catering to yellers
One-off, specialized
projects
Shadow sites
Copyright © 2020 Ninth Fourth LLC
www.ninthfourth.com
Show IT
some love
Copyright © 2020 Ninth Fourth LLC
www.ninthfourth.com
Show IT
some love
Server & software upgrades
Site speed & page load advice
Information security
Streamline testing & deployments
What are their suggestions?
Copyright © 2020 Ninth Fourth LLC | www.ninthfourth.com
Manage it like a
product
Copyright © 2020 Ninth Fourth LLC
www.ninthfourth.com
Product
Management
Sprints
Work with what you have
Copyright © 2020 Ninth Fourth LLC
www.ninthfourth.com
Product
Management
SPRINT 1 SPRINT 2
Week 1 Week 2 Week 3 Week 4
Sprint planning
for sprint 2
Sprint planning
for sprint 3
Sprint demo/
review for sprint 1
Sprint demo/
review for sprint 2
Sprint retrospective
for sprint 1
Copyright © 2020 Ninth Fourth LLC
www.ninthfourth.com
Product
Management:
Sprint
Planning
Copyright © 2020 Ninth Fourth LLC
www.ninthfourth.com
Product
Management:
Sprint
Planning
Copyright © 2020 Ninth Fourth LLC | www.ninthfourth.com
Communicate
Communicate
Communicate
Also, Communicate.
Copyright © 2020 Ninth Fourth LLC | www.ninthfourth.com
Copyright © 2020 Ninth Fourth LLC | www.ninthfourth.com
Now you have a backlog
What goes in it?
Copyright © 2020 Ninth Fourth LLC
www.ninthfourth.com
Prioritize what
customers
need now
Not your guess about what they want
Not what an internal leader yells for
Dust off that customer journey map
Copyright © 2020 Ninth Fourth LLC | www.ninthfourth.com
Repurpose Content
Whitepapers
Case studies
Journal articles
Manuals
Copyright © 2020 Ninth Fourth LLC | www.ninthfourth.com
Storytelling
Copyright © 2020 Ninth Fourth LLC | www.ninthfourth.com
Technical Information
Copyright © 2020 Ninth Fourth LLC | www.ninthfourth.com
Pattern Library
Efficient Development
User Experience
Governance
Empowered Editors
Copyright © 2020 Ninth Fourth LLC
www.ninthfourth.com
Pattern
Library
Less to build = less money spent
Less to test = less money spent
Copyright © 2020 Ninth Fourth LLC
www.ninthfourth.com
Pattern
Library
Less to build = less money spent
Less to test = less money spent
Fewer options = more consistency
Pattern library as rulebook
Copyright © 2020 Ninth Fourth LLC
www.ninthfourth.com
Pattern
Library
Less to build = less money spent
Less to test = less money spent
Fewer options = more consistency
Pattern library as rulebook
Consistent patterns = quicker content editing
Fewer options = less confusion
Copyright © 2020 Ninth Fourth LLC | www.ninthfourth.com
Start Simple
Copyright © 2020 Ninth Fourth LLC | www.ninthfourth.com
So what do we do?
0. What NOT to do
1. Make friends with IT!
2. Manage it like a product
3. Repurpose Content
4. Make a Pattern Library
Copyright © 2020 Ninth Fourth LLC | www.ninthfourth.com
One step at a time
Copyright © 2020 Ninth Fourth LLC | www.ninthfourth.com
Let’s talk!
laura@ninthfourth.com
www.ninthfourth.com
www.linkedin.com/in/lauramstringer
https://calendly.com/laura-stringer/
Copyright © 2020 Ninth Fourth LLC | www.ninthfourth.com
Website illustration made by Freepik from www.flaticon.com
Database, image illustrations by Smashicons from www.flaticon.com
World illustration by turkkub from www.flaticon.com
People illustrations by Freepik and Smashicons from www.flaticon.com
Light bulb illustration by dDara from www.flaticon.com
Attributions

More Related Content

Similar to Streamline Your Website Program

Think like a tech startup webinar
Think like a tech startup   webinarThink like a tech startup   webinar
Think like a tech startup webinarTallwave
 
Corporate profile- Codelattice 2021
Corporate profile- Codelattice 2021Corporate profile- Codelattice 2021
Corporate profile- Codelattice 2021
Codelattice
 
Adobe: Real-time Marketing Optimization
Adobe: Real-time Marketing OptimizationAdobe: Real-time Marketing Optimization
Adobe: Real-time Marketing Optimization
Day Software
 
Is your Website Generating the ROI that it Should Be - Libby Swan, Axioned
Is your Website Generating the ROI that it Should Be - Libby Swan, AxionedIs your Website Generating the ROI that it Should Be - Libby Swan, Axioned
Is your Website Generating the ROI that it Should Be - Libby Swan, Axioned
DigiMarCon - Digital Marketing, Media and Advertising Conferences & Exhibitions
 
Tom Ryan and Tom Hayward's top reasons for building your landing pages in par...
Tom Ryan and Tom Hayward's top reasons for building your landing pages in par...Tom Ryan and Tom Hayward's top reasons for building your landing pages in par...
Tom Ryan and Tom Hayward's top reasons for building your landing pages in par...
Tom Ryan ☁
 
Website Fixer Upper - DIY vs. DIFM
Website Fixer Upper - DIY vs. DIFM Website Fixer Upper - DIY vs. DIFM
Website Fixer Upper - DIY vs. DIFM
Deluxe Corporation
 
What is Growth Driven Web Design: A Guide
What is Growth Driven Web Design: A GuideWhat is Growth Driven Web Design: A Guide
What is Growth Driven Web Design: A Guide
Luminate Digital
 
Give Your Website Rock Star Status in 2016
Give Your Website Rock Star Status in 2016Give Your Website Rock Star Status in 2016
Give Your Website Rock Star Status in 2016
Deluxe Corporation
 
Ecommerce website development uk
Ecommerce website development ukEcommerce website development uk
Ecommerce website development uk
Infigic Digital Solutions
 
RedAlkemi - Corporate Presentation
RedAlkemi - Corporate PresentationRedAlkemi - Corporate Presentation
RedAlkemi - Corporate PresentationRedAlkemi
 
Internet marketing rubik company
Internet marketing rubik companyInternet marketing rubik company
Internet marketing rubik company
Cangpt
 
Consumer Grade Enterprise Products by Gainsight VP of Prod Design
Consumer Grade Enterprise Products by Gainsight VP of Prod DesignConsumer Grade Enterprise Products by Gainsight VP of Prod Design
Consumer Grade Enterprise Products by Gainsight VP of Prod Design
Product School
 
Bv02 maplesoft presentation august 13 2010 v4
Bv02 maplesoft presentation august 13 2010 v4Bv02 maplesoft presentation august 13 2010 v4
Bv02 maplesoft presentation august 13 2010 v4bv02
 
Ruby on Rails Development in Sydney, Melbourne
Ruby on Rails Development in Sydney, MelbourneRuby on Rails Development in Sydney, Melbourne
Ruby on Rails Development in Sydney, Melbourne
scotttsummer
 
Arete ppt
Arete pptArete ppt
Arete ppt
nazneenrajguru
 
The New Age of Marketing: Predicting, Planning and Prepping for 2021
The New Age of Marketing: Predicting, Planning and Prepping for 2021The New Age of Marketing: Predicting, Planning and Prepping for 2021
The New Age of Marketing: Predicting, Planning and Prepping for 2021
Marketo
 
Harnessing the power of your organization’s channels
Harnessing the power of your organization’s channelsHarnessing the power of your organization’s channels
Harnessing the power of your organization’s channels
Avanade Nederland
 
NUS-ISS Learning Day 2018- Productization exploiting it for digital transfo...
NUS-ISS Learning Day 2018- Productization   exploiting it for digital transfo...NUS-ISS Learning Day 2018- Productization   exploiting it for digital transfo...
NUS-ISS Learning Day 2018- Productization exploiting it for digital transfo...
NUS-ISS
 
Top 10 Reasons why your website needs a Redesign in 2021?
Top 10 Reasons why your website needs a Redesign in 2021?Top 10 Reasons why your website needs a Redesign in 2021?
Top 10 Reasons why your website needs a Redesign in 2021?
Retaxis (Ecommerce Website Design & Development Company)
 

Similar to Streamline Your Website Program (20)

Think like a tech startup webinar
Think like a tech startup   webinarThink like a tech startup   webinar
Think like a tech startup webinar
 
Corporate profile- Codelattice 2021
Corporate profile- Codelattice 2021Corporate profile- Codelattice 2021
Corporate profile- Codelattice 2021
 
Adobe: Real-time Marketing Optimization
Adobe: Real-time Marketing OptimizationAdobe: Real-time Marketing Optimization
Adobe: Real-time Marketing Optimization
 
Is your Website Generating the ROI that it Should Be - Libby Swan, Axioned
Is your Website Generating the ROI that it Should Be - Libby Swan, AxionedIs your Website Generating the ROI that it Should Be - Libby Swan, Axioned
Is your Website Generating the ROI that it Should Be - Libby Swan, Axioned
 
Tom Ryan and Tom Hayward's top reasons for building your landing pages in par...
Tom Ryan and Tom Hayward's top reasons for building your landing pages in par...Tom Ryan and Tom Hayward's top reasons for building your landing pages in par...
Tom Ryan and Tom Hayward's top reasons for building your landing pages in par...
 
About Zebra It
About Zebra ItAbout Zebra It
About Zebra It
 
Website Fixer Upper - DIY vs. DIFM
Website Fixer Upper - DIY vs. DIFM Website Fixer Upper - DIY vs. DIFM
Website Fixer Upper - DIY vs. DIFM
 
What is Growth Driven Web Design: A Guide
What is Growth Driven Web Design: A GuideWhat is Growth Driven Web Design: A Guide
What is Growth Driven Web Design: A Guide
 
Give Your Website Rock Star Status in 2016
Give Your Website Rock Star Status in 2016Give Your Website Rock Star Status in 2016
Give Your Website Rock Star Status in 2016
 
Ecommerce website development uk
Ecommerce website development ukEcommerce website development uk
Ecommerce website development uk
 
RedAlkemi - Corporate Presentation
RedAlkemi - Corporate PresentationRedAlkemi - Corporate Presentation
RedAlkemi - Corporate Presentation
 
Internet marketing rubik company
Internet marketing rubik companyInternet marketing rubik company
Internet marketing rubik company
 
Consumer Grade Enterprise Products by Gainsight VP of Prod Design
Consumer Grade Enterprise Products by Gainsight VP of Prod DesignConsumer Grade Enterprise Products by Gainsight VP of Prod Design
Consumer Grade Enterprise Products by Gainsight VP of Prod Design
 
Bv02 maplesoft presentation august 13 2010 v4
Bv02 maplesoft presentation august 13 2010 v4Bv02 maplesoft presentation august 13 2010 v4
Bv02 maplesoft presentation august 13 2010 v4
 
Ruby on Rails Development in Sydney, Melbourne
Ruby on Rails Development in Sydney, MelbourneRuby on Rails Development in Sydney, Melbourne
Ruby on Rails Development in Sydney, Melbourne
 
Arete ppt
Arete pptArete ppt
Arete ppt
 
The New Age of Marketing: Predicting, Planning and Prepping for 2021
The New Age of Marketing: Predicting, Planning and Prepping for 2021The New Age of Marketing: Predicting, Planning and Prepping for 2021
The New Age of Marketing: Predicting, Planning and Prepping for 2021
 
Harnessing the power of your organization’s channels
Harnessing the power of your organization’s channelsHarnessing the power of your organization’s channels
Harnessing the power of your organization’s channels
 
NUS-ISS Learning Day 2018- Productization exploiting it for digital transfo...
NUS-ISS Learning Day 2018- Productization   exploiting it for digital transfo...NUS-ISS Learning Day 2018- Productization   exploiting it for digital transfo...
NUS-ISS Learning Day 2018- Productization exploiting it for digital transfo...
 
Top 10 Reasons why your website needs a Redesign in 2021?
Top 10 Reasons why your website needs a Redesign in 2021?Top 10 Reasons why your website needs a Redesign in 2021?
Top 10 Reasons why your website needs a Redesign in 2021?
 

Recently uploaded

Turn Digital Reputation Threats into Offense Tactics - Daniel Lemin
Turn Digital Reputation Threats into Offense Tactics - Daniel LeminTurn Digital Reputation Threats into Offense Tactics - Daniel Lemin
Turn Digital Reputation Threats into Offense Tactics - Daniel Lemin
DigiMarCon - Digital Marketing, Media and Advertising Conferences & Exhibitions
 
Monthly Social Media News Update May 2024
Monthly Social Media News Update May 2024Monthly Social Media News Update May 2024
Monthly Social Media News Update May 2024
Andy Lambert
 
Digital Marketing Trends - Experts Insights on How
Digital Marketing Trends - Experts Insights on HowDigital Marketing Trends - Experts Insights on How
The New Era Of SEO - How AI Has Changed SEO Forever - Danny Leibrandt
The New Era Of SEO - How AI Has Changed SEO Forever - Danny LeibrandtThe New Era Of SEO - How AI Has Changed SEO Forever - Danny Leibrandt
The New Era Of SEO - How AI Has Changed SEO Forever - Danny Leibrandt
DigiMarCon - Digital Marketing, Media and Advertising Conferences & Exhibitions
 
Adapt or Die - Jon Lakefish, Lakefish Group LLC
Adapt or Die - Jon Lakefish, Lakefish Group LLCAdapt or Die - Jon Lakefish, Lakefish Group LLC
Playlist and Paint Event with Sony Music U
Playlist and Paint Event with Sony Music UPlaylist and Paint Event with Sony Music U
Playlist and Paint Event with Sony Music U
SemajahParker
 
Mastering Multi-Touchpoint Content Strategy: Navigate Fragmented User Journeys
Mastering Multi-Touchpoint Content Strategy: Navigate Fragmented User JourneysMastering Multi-Touchpoint Content Strategy: Navigate Fragmented User Journeys
Mastering Multi-Touchpoint Content Strategy: Navigate Fragmented User Journeys
Search Engine Journal
 
Coca Cola Branding Strategy and strategic marketing plan
Coca Cola Branding Strategy and strategic marketing planCoca Cola Branding Strategy and strategic marketing plan
Coca Cola Branding Strategy and strategic marketing plan
Maswer Ali
 
SEO as the Backbone of Digital Marketing
SEO as the Backbone of Digital MarketingSEO as the Backbone of Digital Marketing
SEO as the Backbone of Digital Marketing
Felipe Bazon
 
The New Era Of SEO - How AI Has Changed SEO Forever - Danny Leibrandt
The New Era Of SEO - How AI Has Changed SEO Forever - Danny LeibrandtThe New Era Of SEO - How AI Has Changed SEO Forever - Danny Leibrandt
The New Era Of SEO - How AI Has Changed SEO Forever - Danny Leibrandt
DigiMarCon - Digital Marketing, Media and Advertising Conferences & Exhibitions
 
Winning local SEO in the Age of AI - Dennis Yu
Winning local SEO in the Age of AI - Dennis YuWinning local SEO in the Age of AI - Dennis Yu
Offissa Dizayn - Otel, Kafe, Restoran Kataloqu_240603_011042.pdf
Offissa Dizayn - Otel, Kafe, Restoran Kataloqu_240603_011042.pdfOffissa Dizayn - Otel, Kafe, Restoran Kataloqu_240603_011042.pdf
Offissa Dizayn - Otel, Kafe, Restoran Kataloqu_240603_011042.pdf
offisadizayn
 
DMF Portfolio Piece Smart Goals - Artist Management.docx
DMF Portfolio Piece Smart Goals - Artist Management.docxDMF Portfolio Piece Smart Goals - Artist Management.docx
DMF Portfolio Piece Smart Goals - Artist Management.docx
TravisMalana
 
May 2024 - VBOUT Partners Meeting Group Session
May 2024 - VBOUT Partners Meeting Group SessionMay 2024 - VBOUT Partners Meeting Group Session
May 2024 - VBOUT Partners Meeting Group Session
Vbout.com
 
Top 3 Ways to Align Sales and Marketing Teams for Rapid Growth
Top 3 Ways to Align Sales and Marketing Teams for Rapid GrowthTop 3 Ways to Align Sales and Marketing Teams for Rapid Growth
Top 3 Ways to Align Sales and Marketing Teams for Rapid Growth
Demandbase
 
How to use Short Form Video To Grow Your Brand and Business - Keenya Kelly
How to use Short Form Video To Grow Your Brand and Business - Keenya KellyHow to use Short Form Video To Grow Your Brand and Business - Keenya Kelly
How to use Short Form Video To Grow Your Brand and Business - Keenya Kelly
DigiMarCon - Digital Marketing, Media and Advertising Conferences & Exhibitions
 
Generative AI - Unleash Creative Opportunity - Peter Weltman
Generative AI - Unleash Creative Opportunity - Peter WeltmanGenerative AI - Unleash Creative Opportunity - Peter Weltman
Generative AI - Unleash Creative Opportunity - Peter Weltman
DigiMarCon - Digital Marketing, Media and Advertising Conferences & Exhibitions
 
10 Videos Any Business Can Make Right Now! - Shelly Nathan
10 Videos Any Business Can Make Right Now! - Shelly Nathan10 Videos Any Business Can Make Right Now! - Shelly Nathan
10 Videos Any Business Can Make Right Now! - Shelly Nathan
DigiMarCon - Digital Marketing, Media and Advertising Conferences & Exhibitions
 
Digital Commerce Lecture for Advanced Digital & Social Media Strategy at UCLA...
Digital Commerce Lecture for Advanced Digital & Social Media Strategy at UCLA...Digital Commerce Lecture for Advanced Digital & Social Media Strategy at UCLA...
Digital Commerce Lecture for Advanced Digital & Social Media Strategy at UCLA...
Valters Lauzums
 

Recently uploaded (20)

Turn Digital Reputation Threats into Offense Tactics - Daniel Lemin
Turn Digital Reputation Threats into Offense Tactics - Daniel LeminTurn Digital Reputation Threats into Offense Tactics - Daniel Lemin
Turn Digital Reputation Threats into Offense Tactics - Daniel Lemin
 
Monthly Social Media News Update May 2024
Monthly Social Media News Update May 2024Monthly Social Media News Update May 2024
Monthly Social Media News Update May 2024
 
Digital Marketing Trends - Experts Insights on How
Digital Marketing Trends - Experts Insights on HowDigital Marketing Trends - Experts Insights on How
Digital Marketing Trends - Experts Insights on How
 
The New Era Of SEO - How AI Has Changed SEO Forever - Danny Leibrandt
The New Era Of SEO - How AI Has Changed SEO Forever - Danny LeibrandtThe New Era Of SEO - How AI Has Changed SEO Forever - Danny Leibrandt
The New Era Of SEO - How AI Has Changed SEO Forever - Danny Leibrandt
 
Adapt or Die - Jon Lakefish, Lakefish Group LLC
Adapt or Die - Jon Lakefish, Lakefish Group LLCAdapt or Die - Jon Lakefish, Lakefish Group LLC
Adapt or Die - Jon Lakefish, Lakefish Group LLC
 
Playlist and Paint Event with Sony Music U
Playlist and Paint Event with Sony Music UPlaylist and Paint Event with Sony Music U
Playlist and Paint Event with Sony Music U
 
Mastering Multi-Touchpoint Content Strategy: Navigate Fragmented User Journeys
Mastering Multi-Touchpoint Content Strategy: Navigate Fragmented User JourneysMastering Multi-Touchpoint Content Strategy: Navigate Fragmented User Journeys
Mastering Multi-Touchpoint Content Strategy: Navigate Fragmented User Journeys
 
Coca Cola Branding Strategy and strategic marketing plan
Coca Cola Branding Strategy and strategic marketing planCoca Cola Branding Strategy and strategic marketing plan
Coca Cola Branding Strategy and strategic marketing plan
 
SEO as the Backbone of Digital Marketing
SEO as the Backbone of Digital MarketingSEO as the Backbone of Digital Marketing
SEO as the Backbone of Digital Marketing
 
The New Era Of SEO - How AI Has Changed SEO Forever - Danny Leibrandt
The New Era Of SEO - How AI Has Changed SEO Forever - Danny LeibrandtThe New Era Of SEO - How AI Has Changed SEO Forever - Danny Leibrandt
The New Era Of SEO - How AI Has Changed SEO Forever - Danny Leibrandt
 
Winning local SEO in the Age of AI - Dennis Yu
Winning local SEO in the Age of AI - Dennis YuWinning local SEO in the Age of AI - Dennis Yu
Winning local SEO in the Age of AI - Dennis Yu
 
Offissa Dizayn - Otel, Kafe, Restoran Kataloqu_240603_011042.pdf
Offissa Dizayn - Otel, Kafe, Restoran Kataloqu_240603_011042.pdfOffissa Dizayn - Otel, Kafe, Restoran Kataloqu_240603_011042.pdf
Offissa Dizayn - Otel, Kafe, Restoran Kataloqu_240603_011042.pdf
 
DMF Portfolio Piece Smart Goals - Artist Management.docx
DMF Portfolio Piece Smart Goals - Artist Management.docxDMF Portfolio Piece Smart Goals - Artist Management.docx
DMF Portfolio Piece Smart Goals - Artist Management.docx
 
May 2024 - VBOUT Partners Meeting Group Session
May 2024 - VBOUT Partners Meeting Group SessionMay 2024 - VBOUT Partners Meeting Group Session
May 2024 - VBOUT Partners Meeting Group Session
 
Top 3 Ways to Align Sales and Marketing Teams for Rapid Growth
Top 3 Ways to Align Sales and Marketing Teams for Rapid GrowthTop 3 Ways to Align Sales and Marketing Teams for Rapid Growth
Top 3 Ways to Align Sales and Marketing Teams for Rapid Growth
 
How to use Short Form Video To Grow Your Brand and Business - Keenya Kelly
How to use Short Form Video To Grow Your Brand and Business - Keenya KellyHow to use Short Form Video To Grow Your Brand and Business - Keenya Kelly
How to use Short Form Video To Grow Your Brand and Business - Keenya Kelly
 
Generative AI - Unleash Creative Opportunity - Peter Weltman
Generative AI - Unleash Creative Opportunity - Peter WeltmanGenerative AI - Unleash Creative Opportunity - Peter Weltman
Generative AI - Unleash Creative Opportunity - Peter Weltman
 
Metaverse Marketing in the Generation of the Internet - Eugene Capon
Metaverse Marketing in the Generation of the Internet - Eugene CaponMetaverse Marketing in the Generation of the Internet - Eugene Capon
Metaverse Marketing in the Generation of the Internet - Eugene Capon
 
10 Videos Any Business Can Make Right Now! - Shelly Nathan
10 Videos Any Business Can Make Right Now! - Shelly Nathan10 Videos Any Business Can Make Right Now! - Shelly Nathan
10 Videos Any Business Can Make Right Now! - Shelly Nathan
 
Digital Commerce Lecture for Advanced Digital & Social Media Strategy at UCLA...
Digital Commerce Lecture for Advanced Digital & Social Media Strategy at UCLA...Digital Commerce Lecture for Advanced Digital & Social Media Strategy at UCLA...
Digital Commerce Lecture for Advanced Digital & Social Media Strategy at UCLA...
 

Streamline Your Website Program

  • 1. STREAMLINE YOUR WEBSITE PROGRAM 4 things enterprise leaders can do right now to serve customers without increasing costs Laura Stringer, Principal Copyright © 2020 Ninth Fourth LLC
  • 2. Copyright © 2020 Ninth Fourth LLC www.ninthfourth.com Some website ecosystems look like this. Nice and neat.
  • 3. Copyright © 2020 Ninth Fourth LLC www.ninthfourth.com Some website ecosystems… Not so much.
  • 4. Copyright © 2020 Ninth Fourth LLC | www.ninthfourth.com More customers online Trying to do more online But the company needs to cut costs
  • 5. Copyright © 2020 Ninth Fourth LLC www.ninthfourth.com ABOUT LAURA STRINGER ● Principal, Ninth Fourth LLC A boutique consulting practice focused on digital experience strategy and product management ● For over 20 years, spearheaded and managed websites and digital ecosystems for global brands in multiple industries ● Founded Ninth Fourth in 2018 to help clients define the experiences their customers need, and stand up the programs to create and grow those experiences in a scalable, sustainable way ● Integrative, forward-thinking mindset grounded in reality ● Reputation for turning around complicated, "problem" projects and situations. ● Lives in New Jersey with her husband and son. When not on her customer-focus soapbox, you’ll usually find her singing (or hosting) karaoke or renovating her house.
  • 6. Copyright © 2020 Ninth Fourth LLC | www.ninthfourth.com So what do we do?
  • 7. Copyright © 2020 Ninth Fourth LLC | www.ninthfourth.com So what do we do? 0. What NOT to do
  • 8. Copyright © 2020 Ninth Fourth LLC | www.ninthfourth.com So what do we do? 0. What NOT to do 1. Make friends with IT! 2. Manage it like a product 3. Repurpose Content 4. Make a Pattern Library
  • 9. Copyright © 2020 Ninth Fourth LLC | www.ninthfourth.com Stop and Avoid Redesign Catering to yellers One-off, specialized projects Shadow sites
  • 10. Copyright © 2020 Ninth Fourth LLC www.ninthfourth.com Show IT some love
  • 11. Copyright © 2020 Ninth Fourth LLC www.ninthfourth.com Show IT some love Server & software upgrades Site speed & page load advice Information security Streamline testing & deployments What are their suggestions?
  • 12. Copyright © 2020 Ninth Fourth LLC | www.ninthfourth.com Manage it like a product
  • 13. Copyright © 2020 Ninth Fourth LLC www.ninthfourth.com Product Management Sprints Work with what you have
  • 14. Copyright © 2020 Ninth Fourth LLC www.ninthfourth.com Product Management SPRINT 1 SPRINT 2 Week 1 Week 2 Week 3 Week 4 Sprint planning for sprint 2 Sprint planning for sprint 3 Sprint demo/ review for sprint 1 Sprint demo/ review for sprint 2 Sprint retrospective for sprint 1
  • 15. Copyright © 2020 Ninth Fourth LLC www.ninthfourth.com Product Management: Sprint Planning
  • 16. Copyright © 2020 Ninth Fourth LLC www.ninthfourth.com Product Management: Sprint Planning
  • 17. Copyright © 2020 Ninth Fourth LLC | www.ninthfourth.com Communicate Communicate Communicate Also, Communicate. Copyright © 2020 Ninth Fourth LLC | www.ninthfourth.com
  • 18. Copyright © 2020 Ninth Fourth LLC | www.ninthfourth.com Now you have a backlog What goes in it?
  • 19. Copyright © 2020 Ninth Fourth LLC www.ninthfourth.com Prioritize what customers need now Not your guess about what they want Not what an internal leader yells for Dust off that customer journey map
  • 20. Copyright © 2020 Ninth Fourth LLC | www.ninthfourth.com Repurpose Content Whitepapers Case studies Journal articles Manuals
  • 21. Copyright © 2020 Ninth Fourth LLC | www.ninthfourth.com Storytelling
  • 22. Copyright © 2020 Ninth Fourth LLC | www.ninthfourth.com Technical Information
  • 23. Copyright © 2020 Ninth Fourth LLC | www.ninthfourth.com Pattern Library Efficient Development User Experience Governance Empowered Editors
  • 24. Copyright © 2020 Ninth Fourth LLC www.ninthfourth.com Pattern Library Less to build = less money spent Less to test = less money spent
  • 25. Copyright © 2020 Ninth Fourth LLC www.ninthfourth.com Pattern Library Less to build = less money spent Less to test = less money spent Fewer options = more consistency Pattern library as rulebook
  • 26. Copyright © 2020 Ninth Fourth LLC www.ninthfourth.com Pattern Library Less to build = less money spent Less to test = less money spent Fewer options = more consistency Pattern library as rulebook Consistent patterns = quicker content editing Fewer options = less confusion
  • 27. Copyright © 2020 Ninth Fourth LLC | www.ninthfourth.com Start Simple
  • 28. Copyright © 2020 Ninth Fourth LLC | www.ninthfourth.com So what do we do? 0. What NOT to do 1. Make friends with IT! 2. Manage it like a product 3. Repurpose Content 4. Make a Pattern Library
  • 29. Copyright © 2020 Ninth Fourth LLC | www.ninthfourth.com One step at a time
  • 30. Copyright © 2020 Ninth Fourth LLC | www.ninthfourth.com Let’s talk! laura@ninthfourth.com www.ninthfourth.com www.linkedin.com/in/lauramstringer https://calendly.com/laura-stringer/
  • 31. Copyright © 2020 Ninth Fourth LLC | www.ninthfourth.com Website illustration made by Freepik from www.flaticon.com Database, image illustrations by Smashicons from www.flaticon.com World illustration by turkkub from www.flaticon.com People illustrations by Freepik and Smashicons from www.flaticon.com Light bulb illustration by dDara from www.flaticon.com Attributions