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Groups are a collection of people who interact and share a common identity. They form for reasons like goal achievement and need satisfaction. Groups have characteristics like norms, roles, hierarchy, and composition. Forming teams allows pooling of talents to achieve shared objectives. The key differences between groups and teams are that teams have mutually agreed and clearly defined interests and skills while groups have diverse backgrounds and contributions. An example of a high performing team is the Indian cricket team, while departments in organizations are examples of groups.
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- The document discusses a study on consumers' perceptions and preferences towards online advertisements on the website BuyElectric.com.
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The GAPS MODEL OF SERVICE QUALITY identifies seven potential gaps between a customer's expectations of service and a company's actual service performance.
1. The Knowledge Gap occurs when a company does not understand customer needs and expectations.
2. The Standards Gap happens when service quality standards are not properly defined by management.
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Royle Chocolate Potato Chips plans to open a small-scale potato chip production business in Jamnagar, Gujarat. The total cost of the project is 10,00,000 INR. They will produce and sell potato chips in various package sizes, priced between 10-640 INR. The production process involves washing, peeling, slicing, drying, frying, cooling, and packaging potatoes. Marketing efforts will focus on advertising in local shops, cinemas, malls, and supermarkets. With annual sales projected to reach 1920000 INR in the fourth year, the breakeven point is estimated to be achieved by the end of the fourth year of operations.
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- The study found that most respondents access the internet via mobile phones and spend 1-2 hours per day online. While some online ads are seen as informative, most respondents have ad blocking enabled and do not remember ads they see on social media.
- The study concludes that for online ads to be effective, they need to be shared on social media alongside offline promotional activities and ensure quick delivery of products ordered to improve customers' online shopping experience.
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The document discusses the seven gaps model of service quality as it applies to a movie theater called Movie Plex. It identifies the seven gaps as: 1) the knowledge gap between customer expectations and management perception, 2) the standards gap between management perception and service specifications, 3) the delivery gap between service specifications and service delivery, 4) the internal communication gap between marketing and service delivery, 5) the perceptions gap between marketing communications and customer perception, 6) the interpretation gap between customer perception and their response, and 7) the service quality gap between expected and actual service performance. Examples of each gap at Movie Plex are then provided.
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1. The Knowledge Gap occurs when a company does not understand customer needs and expectations.
2. The Standards Gap happens when service quality standards are not properly defined by management.
3. The Delivery Gap appears when service delivery does not meet quality standards.
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Royle Chocolate Potato Chips plans to open a small-scale potato chip production business in Jamnagar, Gujarat. The total cost of the project is 10,00,000 INR. They will produce and sell potato chips in various package sizes, priced between 10-640 INR. The production process involves washing, peeling, slicing, drying, frying, cooling, and packaging potatoes. Marketing efforts will focus on advertising in local shops, cinemas, malls, and supermarkets. With annual sales projected to reach 1920000 INR in the fourth year, the breakeven point is estimated to be achieved by the end of the fourth year of operations.
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The findings suggest that by implementing Lean Management practices and addressing key productivity inhibitors, RMG factories can achieve substantial improvements in efficiency and profitability. The study provides valuable insights for practitioners, policymakers, and researchers seeking to enhance productivity in the RMG industry and similar manufacturing sectors.
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The presentation begins by highlighting the alarming statistic that 70% of employees report feeling disengaged at work, underscoring the urgency of addressing this issue. It then delves into each of the nine "morale killers," providing clear explanations and illustrative examples.
1. Ignoring Achievements: The presentation emphasizes the importance of recognizing and rewarding employees' efforts, tailored to their individual preferences.
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3. Treating Everyone Equally & Tolerating Poor Performance: This section stresses the need for fair treatment while acknowledging that employees have different needs. It also emphasizes the importance of addressing poor performance promptly.
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5. Unclear Communication & Micromanaging: It exposes the frustration and resentment caused by vague expectations and excessive control, advocating for clear communication and employee empowerment.
The presentation then shifts its focus to the power of recognition and empowerment, highlighting how a culture of appreciation can fuel engagement and motivation. It provides actionable takeaways for managers, emphasizing the need to stop demotivating behaviors and start actively fostering a positive workplace culture.
The presentation concludes with a strong call to action, encouraging viewers to explore the accompanying blog post, "9 Proven Ways to Crush Employee Morale (and How to Avoid Them)," for a more in-depth analysis and practical solutions.
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Early in the SAW's fielding, the Army identified the need for a Product Improvement Program (PIP) to enhance the weapon. This effort resulted in a "PIP kit" which modifies the barrel, handguard, stock, pistol grip, buffer, and sights.
The M249 machine gun is an ideal complementary weapon system for the infantry squad platoon. It is light enough to be carried and operated by one man, and can be fired from the hip in an assault, even when loaded with a 200-round ammunition box. The barrel change facility ensures that it can continue to fire for long periods. The US Army has conducted strenuous trials on the M249 MG, showing that this weapon has a reliability factor that is well above that of most other small arms weapon systems. Today, the US Army and Marine Corps utilize the license-produced M249 SAW.
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All the Small Things - XP2024 Bolzano/Bozen
Originally presented at XP2024 Bolzano
While agile has entered the post-mainstream age, possibly losing its mojo along the way, the rise of remote working is dealing a more severe blow than its industrialization.
In this talk we'll have a look to the cumulative effect of the constraints of a remote working environment and of the common countermeasures.
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