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____________________________________
  STEWARDSHIP PREREQUISITES:
    THE GEORGE TECHNIQUE
____________________________________




           Mark Longo, Georgetown University
 Kirsten Rasmussen, The George Washington University
ADRP 7th International Conference, December 6-8, 2010




                                                        Systematic vs. Ad hoc
                                                            Stewardship



           “Just cause you got the monkey off your
             back doesn’t mean the circus has left
                  town.” - George Carlin, comedian

                                                           Presentation is the property of the presenters unless permission is given
ADRP 7th International Conference, December 6-8, 2010




     Growing Partnerships
     Effective Communications
     Operational Policies
     Readiness Assessment
     Gift Documentation
     Educating Staff
                                                        Presentation is the property of the presenters unless permission is given
ADRP 7th International Conference, December 6-8, 2010




                                    Growing Partnerships
     • Within Advancement

     • With the Academic Community/Programmatic Staff

     • With your Finance Department

     • With your Legal Office

     • Unique Partnerships (Financial Aid, Doctors, etc.)



                                                        Presentation is the property of the presenters unless permission is given
ADRP 7th International Conference, December 6-8, 2010




       ÂBe courteous to all, but
       intimate with few, and
       let those few be well
       tried before you give
       them your confidence.”
       - George Washington,
       first President of the
       United States



                                                        Presentation is the property of the presenters unless permission is given
ADRP 7th International Conference, December 6-8, 2010




                                Effective Communications
     • Transparency/Accountability/Access

     • Ensuring Understanding/Managing
       Expectations

           – Project Briefs
           – Agendas
           – Conference Reports


                                                        Presentation is the property of the presenters unless permission is given
ADRP 7th International Conference, December 6-8, 2010




                                                        Presentation is the property of the presenters unless permission is given
ADRP 7th International Conference, December 6-8, 2010




                                                                          “A dictatorship
                                                                          would be a heck
                                                                          of a lot easier,
                                                                          there’s no
                                                                          question about it.”

                                                                          - George W. Bush,
                                                                          43rd President of the
                                                                          United States




                                                        Presentation is the property of the presenters unless permission is given
ADRP 7th International Conference, December 6-8, 2010




                   Effective Communications (cont’d)
     • Feedback: 360 reviews from donors and
       colleagues

     • Donor-centric communications

     • Online/Social Media


                                                        Presentation is the property of the presenters unless permission is given
ADRP 7th International Conference, December 6-8, 2010




          “The single biggest problem
            In communication is the
           Illusion that it has taken
                     Place.”



                 - George Bernard Shaw,
                   playwright




                                                        Presentation is the property of the presenters unless permission is given
ADRP 7th International Conference, December 6-8, 2010




                                “The Costanza Principle”
                                                              "You see, right now I have
                                                        Relationship George. But there is also
                                                        Independent George...Movie George,
                                                          Coffee Shop George, Liar George,
                                                           Bawdy George...If Relationship
                                                         George walks through this door, he
                                                           will kill Independent George. A
                                                         George divided against itself cannot
                                                                        stand!"

                                                            - George Costanza (actor Jason
                                                           Alexander) in the “Pool Guy” of
                                                        Seinfeld (Season 7, Episode 8, 1995)


                                                              Presentation is the property of the presenters unless permission is given
ADRP 7th International Conference, December 6-8, 2010




                                        Operational Policies
     • Policies necessary to ensure effective donor stewardship:
           – Advancement Policies
                 • Gift Acceptance Policy
                 • Naming Policy
                 • Gift Recording Policy
           – Financial Policies
                 • Spending Compliance
                 • Investment Management Policies
                 • Policy on underwater endowments
           – Stewardship/Communications Policies
                 • Acknowledgement/Correspondence Policy
                 • Publicity Guidelines
                 • Branding/Style Guidelines
           – Other Policies


                                                        Presentation is the property of the presenters unless permission is given
ADRP 7th International Conference, December 6-8, 2010




                                                        Presentation is the property of the presenters unless permission is given
ADRP 7th International Conference, December 6-8, 2010




                                           Readiness Assessment
                                                        “I would rather have a good plan
                                                        today than a perfect plan two
                                                        weeks from now.”

                                                        - George S. Patton, Jr., United States
                                                        Army General

              As portrayed by George C. Scott




                                                               Presentation is the property of the presenters unless permission is given
ADRP 7th International Conference, December 6-8, 2010




                                                        Presentation is the property of the presenters unless permission is given
ADRP 7th International Conference, December 6-8, 2010




                                                        Presentation is the property of the presenters unless permission is given
ADRP 7th International Conference, December 6-8, 2010




                                        Gift Documentation
     • Documentation of Donor Intent

     • Types of Documentation

           – Pledge Agreements
           – Donor Agreements/MOU’s
           – Gifts-in-kind

     • Compliance with Organizational Policies

     • Legal Considerations

                                                        Presentation is the property of the presenters unless permission is given
ADRP 7th International Conference, December 6-8, 2010




                                                        Presentation is the property of the presenters unless permission is given
ADRP 7th International Conference, December 6-8, 2010




       “The nicest thing is to open the newspapers
            and not to find yourself in them.”
                               - George Harrison, musician




                                                        Presentation is the property of the presenters unless permission is given
ADRP 7th International Conference, December 6-8, 2010




                                          Educating Staff
     • Reporting Standards

     • Acceptable (Legal) preferences

     • Policies

     • Procedures

     • Other


                                                        Presentation is the property of the presenters unless permission is given
ADRP 7th International Conference, December 6-8, 2010




            ÂXwâvtà|ÉÇ |á à{x ~xç àÉ âÇÄÉv~ à{x
                            zÉÄwxÇ wÉÉÜ Éy yÜxxwÉÅAÊ

     - George Washington Carver,
       educator




                                                        Presentation is the property of the presenters unless permission is given
ADRP 7th International Conference, December 6-8, 2010




                                       Helpful Resources
     • CASE.org

     • SupportingAdvancement.com

     • ADRP.net

     • EmilyPost.com

     • Other Resources


                                                        Presentation is the property of the presenters unless permission is given
ADRP 7th International Conference, December 6-8, 2010




       “The ONLY failure is not to try.”




                    - THE George Clooney, enough said


                                                        Presentation is the property of the presenters unless permission is given
ADRP 7th International Conference, December 6-8, 2010




                                     THANK YOU
                                      Mark Longo
                 Deputy Director, Business Operations, Analytics & Planning
                                  Georgetown University
                                mal86@georgetown.edu

                                   Kirsten Rasmussen
                  Assistant Vice President for Development, Stewardship
                            The George Washington University
                                    kirstenr@gwu.edu




                                                        Presentation is the property of the presenters unless permission is given

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Stewardship Prerequisites

  • 1. ____________________________________ STEWARDSHIP PREREQUISITES: THE GEORGE TECHNIQUE ____________________________________ Mark Longo, Georgetown University Kirsten Rasmussen, The George Washington University
  • 2. ADRP 7th International Conference, December 6-8, 2010 Systematic vs. Ad hoc Stewardship “Just cause you got the monkey off your back doesn’t mean the circus has left town.” - George Carlin, comedian Presentation is the property of the presenters unless permission is given
  • 3. ADRP 7th International Conference, December 6-8, 2010 Growing Partnerships Effective Communications Operational Policies Readiness Assessment Gift Documentation Educating Staff Presentation is the property of the presenters unless permission is given
  • 4. ADRP 7th International Conference, December 6-8, 2010 Growing Partnerships • Within Advancement • With the Academic Community/Programmatic Staff • With your Finance Department • With your Legal Office • Unique Partnerships (Financial Aid, Doctors, etc.) Presentation is the property of the presenters unless permission is given
  • 5. ADRP 7th International Conference, December 6-8, 2010 ÂBe courteous to all, but intimate with few, and let those few be well tried before you give them your confidence.” - George Washington, first President of the United States Presentation is the property of the presenters unless permission is given
  • 6. ADRP 7th International Conference, December 6-8, 2010 Effective Communications • Transparency/Accountability/Access • Ensuring Understanding/Managing Expectations – Project Briefs – Agendas – Conference Reports Presentation is the property of the presenters unless permission is given
  • 7. ADRP 7th International Conference, December 6-8, 2010 Presentation is the property of the presenters unless permission is given
  • 8. ADRP 7th International Conference, December 6-8, 2010 “A dictatorship would be a heck of a lot easier, there’s no question about it.” - George W. Bush, 43rd President of the United States Presentation is the property of the presenters unless permission is given
  • 9. ADRP 7th International Conference, December 6-8, 2010 Effective Communications (cont’d) • Feedback: 360 reviews from donors and colleagues • Donor-centric communications • Online/Social Media Presentation is the property of the presenters unless permission is given
  • 10. ADRP 7th International Conference, December 6-8, 2010 “The single biggest problem In communication is the Illusion that it has taken Place.” - George Bernard Shaw, playwright Presentation is the property of the presenters unless permission is given
  • 11. ADRP 7th International Conference, December 6-8, 2010 “The Costanza Principle” "You see, right now I have Relationship George. But there is also Independent George...Movie George, Coffee Shop George, Liar George, Bawdy George...If Relationship George walks through this door, he will kill Independent George. A George divided against itself cannot stand!" - George Costanza (actor Jason Alexander) in the “Pool Guy” of Seinfeld (Season 7, Episode 8, 1995) Presentation is the property of the presenters unless permission is given
  • 12. ADRP 7th International Conference, December 6-8, 2010 Operational Policies • Policies necessary to ensure effective donor stewardship: – Advancement Policies • Gift Acceptance Policy • Naming Policy • Gift Recording Policy – Financial Policies • Spending Compliance • Investment Management Policies • Policy on underwater endowments – Stewardship/Communications Policies • Acknowledgement/Correspondence Policy • Publicity Guidelines • Branding/Style Guidelines – Other Policies Presentation is the property of the presenters unless permission is given
  • 13. ADRP 7th International Conference, December 6-8, 2010 Presentation is the property of the presenters unless permission is given
  • 14. ADRP 7th International Conference, December 6-8, 2010 Readiness Assessment “I would rather have a good plan today than a perfect plan two weeks from now.” - George S. Patton, Jr., United States Army General As portrayed by George C. Scott Presentation is the property of the presenters unless permission is given
  • 15. ADRP 7th International Conference, December 6-8, 2010 Presentation is the property of the presenters unless permission is given
  • 16. ADRP 7th International Conference, December 6-8, 2010 Presentation is the property of the presenters unless permission is given
  • 17. ADRP 7th International Conference, December 6-8, 2010 Gift Documentation • Documentation of Donor Intent • Types of Documentation – Pledge Agreements – Donor Agreements/MOU’s – Gifts-in-kind • Compliance with Organizational Policies • Legal Considerations Presentation is the property of the presenters unless permission is given
  • 18. ADRP 7th International Conference, December 6-8, 2010 Presentation is the property of the presenters unless permission is given
  • 19. ADRP 7th International Conference, December 6-8, 2010 “The nicest thing is to open the newspapers and not to find yourself in them.” - George Harrison, musician Presentation is the property of the presenters unless permission is given
  • 20. ADRP 7th International Conference, December 6-8, 2010 Educating Staff • Reporting Standards • Acceptable (Legal) preferences • Policies • Procedures • Other Presentation is the property of the presenters unless permission is given
  • 21. ADRP 7th International Conference, December 6-8, 2010 ÂXwâvtà|ÉÇ |á à{x ~xç àÉ âÇÄÉv~ à{x zÉÄwxÇ wÉÉÜ Éy yÜxxwÉÅAÊ - George Washington Carver, educator Presentation is the property of the presenters unless permission is given
  • 22. ADRP 7th International Conference, December 6-8, 2010 Helpful Resources • CASE.org • SupportingAdvancement.com • ADRP.net • EmilyPost.com • Other Resources Presentation is the property of the presenters unless permission is given
  • 23. ADRP 7th International Conference, December 6-8, 2010 “The ONLY failure is not to try.” - THE George Clooney, enough said Presentation is the property of the presenters unless permission is given
  • 24. ADRP 7th International Conference, December 6-8, 2010 THANK YOU Mark Longo Deputy Director, Business Operations, Analytics & Planning Georgetown University mal86@georgetown.edu Kirsten Rasmussen Assistant Vice President for Development, Stewardship The George Washington University kirstenr@gwu.edu Presentation is the property of the presenters unless permission is given