K.S. Rajan has been renewing his insurance policy for the past four years through agent Mr. N. Periyasamy, though he has never met the agent. For the past three years, the branch has insisted the agent cannot be changed. This year, Rajan wants to change agents and use Mr. Balakumar instead, otherwise he will not renew the policy. He asks how to change agents and wants Mr. Balakumar assigned going forward.

1. I am K.S. RAJAN. My mobile no 7200110303. I am one of the
customer in your concern. My policy
no.P/121300/01/2015/000278. My customer ID No.1077439. I
already continuously renewed the policy for the past four years.
My next renewal date is 28.04.2015. My agent name is Mr.N.
PERIYASAMY. His intermediary code is 121300 SD CODE.
But I did not know who is Mr.N. PERIYASAMY. For the past 3
years when I was going to renew the policy the branch officers
canvassed me that the agent cannot be changed. So I paid the
policy amount from your other agents. Till date I did not see
Mr.N. PERIYASAMY. This year my agent will be changed.
otherwise I won’t renew your policy. If you try to convince to
continue the agent as Mr.N. PERIYASAMY. I won’t pick your
call in future. so please guide me how to change my agent. I
propose your agent name is Mr. Balakumar. I wish Mr.
Balakumar will be continuing as my agent