Using Rapid Process Improvement to Transform the Customer ExperienceQualtrics
The digital world is a rapidly growing area for customer experience. Join Andrea Peyracchia as he explores the benefits of creating a digital experience, redesigning a journey for the digital world, and six examples of how to get started.
Using Rapid Process Improvement to Transform the Customer ExperienceQualtrics
The digital world is a rapidly growing area for customer experience. Join Andrea Peyracchia as he explores the benefits of creating a digital experience, redesigning a journey for the digital world, and six examples of how to get started.
L’innovation au coeur des politiques publiquesSilvère Mercier
Présentation de la notion d'innovation dans les politiques publiques dans le cadre d'une journée sur l'innovation et les bibliothèques organisée par le CG de l'Isère.
Evaluatie van de wet gemeentelijke antidiscriminatievoorzieningenBart Litjens
Evaluation of the Law on municipal antidiscrimination provisions (WGA) for the Netherlands Ministry of the Interior and Kingdom Relations. This law lays down rules concerning provisions that need to be available at the municipal level for handling and recording discrimination complaints. This document is the first evaluation of the effectiveness and impact of this law. This evaluation took place in 2012, two years after the law came into force. The evaluation shows that 98% of the municipalities have made provisions for the implementation of the two legal tasks set in the law: registration and assistance in the immediate environment of citizens. These are deemed approachable and accessible. Almost half of the municipalities indicate that the WGA contributes to increased awareness of discrimination in the local community. Yet more effort is needed to achieve full registration of discrimination.
Protecting Your Business from Cybercrime - Cybersecurity 101David J Rosenthal
Cybercrime impacts a lot of users every year.
Indirectly (compromised merchant – credit card)
Directly (compromised login credentials)
Cybercrime’s impact can be financial and reputation to your company
Impacts 1 in 5 small businesses every year
Cybercrime is a global business
The Internet allows attackers to be anywhere in the world and attacking victims anywhere in the world
Today more organized and motivated than any time in history
L’innovation au coeur des politiques publiquesSilvère Mercier
Présentation de la notion d'innovation dans les politiques publiques dans le cadre d'une journée sur l'innovation et les bibliothèques organisée par le CG de l'Isère.
Evaluatie van de wet gemeentelijke antidiscriminatievoorzieningenBart Litjens
Evaluation of the Law on municipal antidiscrimination provisions (WGA) for the Netherlands Ministry of the Interior and Kingdom Relations. This law lays down rules concerning provisions that need to be available at the municipal level for handling and recording discrimination complaints. This document is the first evaluation of the effectiveness and impact of this law. This evaluation took place in 2012, two years after the law came into force. The evaluation shows that 98% of the municipalities have made provisions for the implementation of the two legal tasks set in the law: registration and assistance in the immediate environment of citizens. These are deemed approachable and accessible. Almost half of the municipalities indicate that the WGA contributes to increased awareness of discrimination in the local community. Yet more effort is needed to achieve full registration of discrimination.
Protecting Your Business from Cybercrime - Cybersecurity 101David J Rosenthal
Cybercrime impacts a lot of users every year.
Indirectly (compromised merchant – credit card)
Directly (compromised login credentials)
Cybercrime’s impact can be financial and reputation to your company
Impacts 1 in 5 small businesses every year
Cybercrime is a global business
The Internet allows attackers to be anywhere in the world and attacking victims anywhere in the world
Today more organized and motivated than any time in history